Some of the facilities (esp. machines in the gym) are old. The main pool is simple but the Mayfair pool is calming. Room space (Deluxe) is comfortable enough to fit 4 and it’s for money. I am however disappointed with the operator’s service. He seems to have a lack of knowledge on the hotel’s facilities. We called to ask if the hotel provides “bath salt” but he couldn’t understand us, hence we dropped it. Then we asked if we could get an additional soap but we were given shower gel (even though we repeated thrice we wanted bar soap and not shower gel). The most frustrating encounter was when the staff came to our room with the shower gel and claimed “we don’t have that (bar soap)”. So what is provided in the toilet? What do you call that? We had to physically show him the item for him to understand. Lastly, we had the hotel to help us store our tub of ice cream in their freezer. Initially the operator refused to assist us because they claimed that they can’t assist us to keep food due to COVID. Mind you, this is a new tub of unopened ice-cream and the hotel’s fridge isn’t cold enough for us to keep it there. After a tiny argument and the operator finally did her due diligence to check, she agreed to accede to our request. The ordeal was however to get our ice cream back. Operator just simply replied “oh you have to buy” when we said we want to retrieve back our PERSONAL ice cream. Another tiny note. There are no staff at the pool areas hence if you want towels, search for them yourselves. They’re not difficult to find but I thought we are paying customers. Service could be a whole lot better and because of that, I’m giving this hotel an average rating.…
Wanted to thank Nathan for the amazing service on 10th January. He sheltered me swiftly and promptly via the buggy during the heavy rain and was very friendly. Also all the hotel staff at the front desk / breakfast area thanks for the amazing work and smiles! Was a lovely stay
Booked a 4D3N stay at the Parklane suite. Room was huge and spacious. Check in process was very swift and organized. Staffs were very attentive and efficient. Very pleasant stay. Definitely a choice to return for staycation!
Staff are always smiling and greeting guest, very friendly and approachable. Concerned about our satisfaction on the food, room and overall experience. Prompt Buggy Breakfast, in room dinning and room service are all tasty in big portion. Complimentary birthday cake is an additional surprise. Thanks to all the staff, from reception, house keeping, coffee lounge, buggy driver, Chef, in room dinning waiter and Mr Suresh. We are always feel welcomed. Room is clean and spacious, with a living room and an all equipped kitchen, though bed is rather soft to me. Walking distance to Orchard but in a quiet corner. Good for staycation.
Book a day in this hotel for staycation and at the same time to view the light up in Orchard Road. The hotel is the 2nd oldest in Singapore after Raffles Hotel. The main entrance that leads to the coffee lounge has been blocked due to Safe Measurement Management and has walked go further up on the left hand side of the side of the building. The check-in had to go to through the safe measurement management and the hotel had emailed to inform on the allocated time to check-in. The process was very smooth without any queue. The allocated room was on the same level as the check in lobby. The room is spacious facing outward and the neighbourhood condominium. It was clean and tidy. The hotel has two swimming pools - one at the check-in lobby and the other is further in which is smaller. It has many restaurants to serve various guests - coffee lounge which serves the breakfast, L'Espresso which serves the afternoon tea, Gordon Grill which serves western meal, Min Jiang which serves Chinese meal and Tatsuya & Tatsuya on Japanese meals. Staff there has been with the hotel for many years and they are helpful.…
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing