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Pan Pacific Orchard

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Pan Pacific Orchard
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1,733 Reviews from our TripAdvisor Community

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Showing 1,599: English reviews
Level Contributor
66 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

I may have higher expectation on a good hotel chain. It is situated in a good location within walking distance to Scott Road, Isetan, Ion Orchard, and Takashimaya. The hotel facilities were standard, but most were old and needed fix badly. The wardrobe door in my room were old and got stuck easily. Furniture were worn out. Breakfast area looks... More 

Helpful?
1 Thank KWoNi
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

The hotel is at a great location. It is located at a quiet street near Orchard road. (The Regent st of Singapore) The room was spacious and lovely.Moreover, the service was fantastic. The staff was very accommodating and friendly. I would like to especially thank you the Senior Butler, Roy Soo, for making our trip such a memorable one. All... More 

Helpful?
1 Thank Christina W
Sydney, Australia
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed in the Pan Pacific hotel for a week on a business trip and have nothing but great things to say about the hotel. Location is central with easy access to orchard road for great shopping. Rooms and facilities look new and well maintained including, Gym and Pool. Restaurant has a good selection of foods including buffet and A la... More 

Helpful?
Thank FreddyFV
ACT
Level Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Yes. It is the very beginning of Orchard. Located on Claymore road between Romanian and Thai Embassies, Pan Pacific Orchard is a minute walk from the main road of Singapore. You go around the corner and you face the world famous attraction with all its major shopping places. Our stay at the hotel was very pleasant. We booked two rooms... More 

Helpful?
Thank YuriKAct
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

Had a perfect staycation for a birthday celebration. Great location. Awesome room. Best service. Would like to specially compliment Umar for his tremendous help. Professional and works with a smile. Staff were polite. Overall I would sa its one of the best hotel.

Helpful?
1 Thank ZahraHush
Colombo, Sri Lanka
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Hotel is great we were there for 4 days. Love the gym and the pool. Love the food. Close to the shops but a 5 to 10mint walk. Super market closeby. However the room we stayed first, two days the air con was not work well. Service given by the duty manager was upsetting. Even at 10pm the house keeping... More 

Helpful?
2 Thank Romila P
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for making the choice to stay with Pan Pacific Orchard. We are delighted that the impeccable service delivered by our associates at the lobby lounge was able to exceed your expectations. We sincerely apologise for the shortfalls in service by our duty manager and would like to assure you that we will continue to conduct the necessary training... More 

Kuala Lumpur, Malaysia
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

When on business I like a no nonsense hotel with the right elements such as wifi, good wardrobe space, iron and ironing board in the room, quick service in restaurants (particularly between meetings) and and easy check-in and out. At the right price and well located with easy access to taxis. Well, I think I found it in this hotel.... More 

Helpful?
2 Thank Mark A
Management response:

Thank you for sharing your experience with us and it’s great to hear that you enjoyed our services and facilities. At Pan Pacific Orchard, we strive to provide the best amenities, coupled with Pan Pacific’s signature style of personalized care, to create the warm and inviting feeling of home. We hope that you will return to Pan Pacific Orchard, as... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

I used to stay at Hilton groups but there were full. This is my first time in Pan Pacific and I think the service was rendered and is coming from their heart especially Marilyn from rooms and Jatin from reception. In fact they will help you without hesitation. All the staff is friendly and dedicated. The restaurant Falini was very... More 

Helpful?
2 Thank contea d
Management response:

Thank you for making the choice to stay with Pan Pacific Orchard and we are pleased to hear that you have enjoyed your first stay with us. We appreciate you taking the time to share your experience with us and it’s great to hear that you enjoyed your interactions with Marilyn, Jatin and Falini. Our associates have evidently embraced the... More 

Paris, France
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I booked a part of one of the venues/Lobby Lounge for an event and I must say, I would do it again. Arjun was one of the most reactive hosts I have come across, even before I was there to help me organise my function, make suggestions and checking about details. This is REAL CUSTOMER SERVICE. On the day, Management... More 

Helpful?
2 Thank AlyDomi
Management response:

Thank you for choosing to host your event with Pan Pacific Orchard, Singapore! We are delighted that the impeccable service delivered by our associates was able to exceed your expectations. Thank you also for mentioning our friendly and helpful associates, we will pass on your compliments to Arjun and Ganapathy. We look forward to your return at Pan Pacific Orchard,... More 

Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel was a little hard to locate even tho i'm a Singaporean, needed to use my GPS to find the place. Upon reaching the hotel, there is this bellman whom is Chinese around the age 20-25 (sorry I didn't manage to get his name), he greeted me with his warm smile and every time he sees me he'll say... More 

Helpful?
4 Thank Oon Y
Management response:

Thank you for making the choice to stay with Pan Pacific Orchard. We appreciate you taking the time to share this review with us. We are regretful that the check-in process of your recent visit has fallen short of expectations and wish to share that it is certainly not in line with the level of service that we strive to... More 

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Staying in Orchard Road

Neighborhood Profile
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centers. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
10 at Claymore
10 at Claymore
Cuisines: Chinese, Japanese, Seafood, International, Asian, Singaporean, Gluten Free Options, European
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
The newly refurbished five-star business hotel is proud to unveil a refreshed collection of guestrooms, meeting spaces, facilities and food and beverage outlets. Conveniently located in the vibrant shopping district of Orchard Road, Pan Pacific Orchard is an oasis in the heart of the city. Our rejuvenated guest rooms are distinguished by soothing palettes, natural accents and modern furnishings inspired by the inviting warmth of the Pacific. Invigorate your senses at our newly introduced award-winning St. Gregory spa. Relax and rejuvenate your body and mind with signature spa treatments or indulge in 10 at Claymore’s signature Plates of Pleasure, a delightful repertoire of premium meats grilled to succulent perfection, coupled with a delectable buffet spread. Exuding understated sophistication, Pan Pacific Orchard, Singapore is your ideal getaway for busy urban dwellers. ... more   less 

Additional Information about Pan Pacific Orchard

Address: 10 Claymore Road, Singapore 229540, Singapore
Location: Singapore > Singapore > Orchard Road
Price Range: $185 - $323 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pan Pacific Orchard 5*
Number of rooms: 206
Reservation Options:
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Also Known As:
Pan Pacific Orchard Hotel Singapore
Pan Pacific Singapore
Singapore Pan Pacific
Pan Pacific Orchard Singapore
Hotel Style:
#9 Family Hotel in Singapore
#11 Business Hotel in Singapore
#11 Spa Hotel in Singapore
#18 Romantic Hotel in Singapore
#22 Luxury Hotel in Singapore
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