It was a wonderful experience to have held our wedding dinner reception at ParkRoyal@Marina Bay. Xina, the assistant manager who was assisting us with our dinner, was very pleasant, patient and helpful. Her efforts were highly commendable as she strived to understand our demands in the wedding arrangement, adapting constantly to the changes throughout the planning process as well as in the day itself. Her positivity and her can-do attitude, coupled with her prompt and understanding responses, also added assurance and peace of mind throughout the days leading to the dinner. Our guests also enjoyed the delicacies and the starry-filled ceiling garden ballroom tremendously. Overall it has been a great experience. Highly recommended.
From the moment you step out of the cab, we were greeted warmly and efficiently. Checking in was quick and having arrived at 10:30 am. we were given our room early, which was great, having travelled from the UK. We also got a free room upgrade, due to the corona virus, it is quite quiet for the hotel. Lovely poolside area, bar was closed at the poolside, due to how little amount of people staying here, but could order food and drinks via a telephone at the bar. Lovely rooms, all with balconies, and great views. Good varied breakfast, which cater for all counties. Highly recommend it.
Arrived to the Hotel lobby was greeted by good staff, check in was fast and pleasant. Room was wonderful and spacious. When I was wandering around the hotel a staff approach me asking if he could help me and I answer could u shoe me aroundthe hotel and he said yes. He show me the swimming pool and the gym and even how to get to the marina square with getting wet in the rain. Would like to say thank you to hasnan for taking the time to show me the hospitality. Thank you
Great experience, wonderful service by hotel reception. Love the ambience and room design. Was served by Christine, Reika and Syikin throughout our stay and they helped us to ensure a pleasant stay. Whole check in process was easy and quick.
Firstly, we are appreciative towards ParkRoyal for their generous “thank you” offer in rewarding Singapore healthcare worker with free complimentary stays. Being fortunate to receive it, we’ll like to thank you for the lovely stay. Review Although the hotel isn’t eye catching from the exterior, upon entering, one is greeted with a spacious grand atrium that is accented with lots of greens, wood and natural light. Taking the stunning glass elevators to our floor, you get to take it the beautiful, enclosed paradise-like spirit of the atrium. The room is simple yet elegant. All the furnishings seem fresh (newly renovated) with a charming balcony that has a picturesque view of the city. Being honest, the main highlight of the room was the bed. I have stayed in many hotels through my travels but never have a bed felt so comfortable. The moment I checked in and laid on it at 2pm, I ended up sleeping till 7pm. (Could also be from the long hours working nights in the hospital recently). The most innovative part of the hotel will have to be the integrated hotel chatbot assistant. Ordering in-room services, booking of facilities, checking in-house restaurants etc. All of these could be done effortlessly in the chatbot app. There is a lot to write about especially the gym, swimming pool, the delicious food in the Peppermint restaurant etc but for the sake of concision, I will have to end with the most important factor that makes or breaks a hotel. The staff. The hotel, restaurant and concierge staffs were incredibly professional. Well dressed and courteous, their hospitality exceeds SIA’s “for looks only” stewardesses and it is what I feel makes the hotel such a delight to stay in. A short story, as we were checking out, concierge and security staffs, Ravi and Hussein, had a lovely chat with us. As we were pushing our luggage out to the carpark, they called another staff to assist us. The luggage was light having only one day worth of clothes, so we naturally refused the help. They were adamant and refused our No, saying that he needs to escort us down to the carpark so we could “leave in style”. This was just one of the many lovely encounters with the hotel staffs. If I could give some areas to improve on, It will the “capped volume” of the Chromecast TV feature and the lack of sun shading umbrellas for the seats by the pool. Overall, I had an awesome stay with ParkRoyal and I’m dying to plan another stay with them in the future.…