I am here for my business trip and my colleague made my booking. I am glad they made my booking under Collection Club Room, I always have breakfast and afternoon tea and The service is great. Staff are perfect, they are all nice. especially staff Ariane the manager she made me feel at home, Bala and Gina . I was well taken care of.
The ParkRoyal Marina Bay (PRMB) was opened end of last year following a renovation and we dropped by for a 1 nite staycation in May. The hotel was still in their soft opening phase as there are still some areas undergoing renovations such as part of the swimming pool area and the suites. Checking in was a breeze and a great delight as there is no queue, possibly due to reduced staycation guests as a result of the Phase 2 Heightened Alert. We will also like to commend the PRMB team which has always been prompt in replying our emails prior to the stay and such customer service is what makes the hotel stand out. The room we purchased was the Signature Marina Bay room, which was supposedly their highest tier room this moment as the suites are still undergoing renovation. Unfortunately the room we were being allocated did not have a direct view of the bay. The bay could only be sighted from an angle at the balcony. Within the room, the direct view was actually overlooking Mandarin Oriental instead. The room was freshly renovated and adopts a minimalist style. Though the PRMB website stated its room size as 32 square metres, it looked considerably smaller than the rooms of similar grade hotels. Also as it is supposedly a higher tier room, we are expecting a bit more furnishing such as a business desk and chair and probably a one seater sofa. The in-room fridge was however cleverly designed to be placed at a height where guests could just open the fridge without needing to bend down. One of the most essential items in a hotel room is the bed and the bed at PRMB was of a nice firmness. The washroom was of a good size where there are also a bathtub, however, the shower cubicle surface area was awkward as there was a pillar that “jagged out” and took up nearly 20% of the cubicle space. Post renovation I was also surprised to see that the shower cubicle does not come with a rain shower which is the norm in hotels nowadays. In addition, the toilet bowl was surprisingly low in height and was not very comfortable for a grown adult, at least myself. This is my second stay at a ParkRoyal within a 3 months period and it appeared that their chain is switching to filtered water tap instead of providing bottled water. Personally I prefer bottled water as I don’t trust the water quality from filtered water tap as it is largely dependent on how frequent the filter are being changed and also how frequent and intensive is the servicing done on the filtered system hoses. Though our room does not come with meals, we were given breakfast, afternoon tea and evening canapés. We are not certain if these were given due to our GHA status (as no room upgrade as ours was already the highest tier available) or if it was given to all room guests due to no dining-in in the in-house restaurants. In any case it was a very kind gesture of the hotel. Also as our room package was the Feast and Eat one which comes with a $400 credit, it was essentially 6 meals in 1.5 days (including the complimentary evening canapés etc.). While Peach Blossom food was great, Peppermint puts up a strong fight with its lobster laksa and Halibut fish and chips. There are two areas whereby some tweaking or improvements will be welcomed. Firstly it will be better if Peach Blossom could cover up their dishes with covers or cling wrap them before delivering to the room, especially in a pandemic period. Next, the food items available in the app was far lesser as compared when making a call to the hotline, as such, the hotel could perhaps consider beefing up the ordering menu in the app itself. Since it was Phase 2 HA we didn’t go around touring the hotel and the only place we went to was the pool. It was of a nice size due to limited visitors but if the hotel will to go back to full capacity, the pool might be too small for personal comfort. We went for a nite swim on the first day of our stay as we heard that there will be “stars” (lights) in the pool but to be honest it did not really awe us very much. All in all this was a great staycation to relax with lots of movies and food. Should the hotel be ranked solely based on the infrastructure it may not be able to match that offered by its more known competitors but what makes it stand out is its customer service, starting from the front desk to the room service delivery personnel and ending off with the concierge. Will I revisit again? Definitely yes and very soon in the near future.…
My son’s 24th birthday was celebrated in Singapore and we chose to stay at RoyalPark Collection. I sent my request and they granted it, they allocated us on one of the top floor room which gave us the best view - combination of the the harbour and city view, it was amazing. The room was very nice, clean and fresh. They even gave my son a greeting card and cake. We are intending to visit Singapore again and we will book our stay at ParkRoyal Collection again! Friendly and kind staff, an excellent stay!!!
newly renovated hotel in great location. Within walking distance to shopping malls.Staff was very attentive and super helpful and pleasant especially SK. Rooms are clean and smell nice and whole check in and check out process was fast and efficient. Will visit again!
clean, best locations, very nice views facing the marina bay sands especially at nights so colorful with lights and very good services, nice bathrooms with jet sprayer and filtered drinking water. unforgettable experience
Parkroyal Collection (Marina Bay) has been so amazing for our wedding! We had such a fun time planning the event with Sharon, our wedding manager and we've really enjoyed our wedding very very much! Even if we had safety measures to comply with, the hotel has been very up to date with the latest regulations and so everyone had such an enjoyable wedding lunch! All our guests praised the food, and even asked for seconds hahahaha. The stay in our bridal suite was super comfortable too, and the amenities at the pool and lounge recharged us thoroughly. All in all, our wedding event and weekend was a 10/10 experience and we would definitely love to come back to Parkroyal Collection (Marina Bay) soon again!
Clean and modern hotel that underwent recent refurbishment. Rooms were well appointed and cleaned everyday during stay. The pool had a kids swim area which was heated (excellent idea). Loved the stay and will be back when I next visit. Front of desk helpful with requests. Nothing seemed to difficult.
The Collection Club room we stayed in was comfortable, clean and sizeable. The addition of the drinking fountain in the toilet was very useful. Housekeeping was always prompt and did a great job. The team at the Collection Club Lounge was exceptional. Bala, Ivan, Yurik and Aila went above and beyond to make us feel welcome and attend to every need and want. Their attention to detail and efficiency provided a seamless experience. Would highly recommended the Collection Club Lounge—it was the highlight of our stay.
I don't feel comfortable living at ParkRoyal Collection Marina. Because the room I have is not clean. The bed had a lot of hair, whereas I just checked in & entered my room. The floor & some furniture are dusty. And I wasn't given a replacement room either. From here I judge that Parkroyal Collection Marina is not cleaned really & there is no control. I am very disappointed.
We stayed in this hotel for a little over 2 weeks and we want to thank the hotel staff esp the reception, those who took good care of us at the club lounge, the manager, Bala, Aila, Ariane and Yank. As well as those at the security department who went out of their way to help us. To Ravi and his team, Sha and Yazry. We moved from one hotel and serviced apartment to the next for 4 months when we moved to Singapore from Shanghai this year. No one took care of us here in Singapore like they did. Once again thank you so much! We also dined at Peach Blossom Restaurant and it was very nice. Food was delicious and very good quality and service was also great. Wishing you all the very best.