Was being sent here to serve our 14 days quarantine order. The first room assigned to me was not to the satisfactory level, hence requested to change to another room. However, it was being rejected for a few times. Solution given was totally unacceptable as well. At the brink of breaking down due to the stress brought by the QO, we were so fortunate to be saved by a very kind soul by the name of Roshen, the deputy manager. He insisted helping us to try putting up the appeals a few times if it keeps coming back rejected. And finally alas, he managed to push through and assigned us another room. The room was superb! It was pleasantly comfortable, high floor with good views, clean, hygiene and tidy! From then on, he makes our QO stay so much easier, safer, comfortable and stress free! He even went the extra mile to get the housekeeping team to do a double cleaning and making sure the room is in excellent condition! Besides Roshen, the housekeeping team, the kitchen team were so impressive! They are always so accommodating to our requests and even give us extra on top of what we requested! Oh, and did I mention that we didnt even get to order grabfood becoz the chefs did such an excellent job in feeding us! We are super well-fed here! It happened to be our wedding anniversary as well. I requested Roshen to help me to arrange a surprise dinner for my hubby who was in another room, and being Roshen, who never fails to disappoint me with his helpfulness arranged 1 more set for me as well! Beautifully served by Priscilla and team, dinner was super yummy cooked by the chef! I was in awe once again! And thank you to Regina and housekeeping team! They called and knew that my daughter had a minor nose bleeding episodes and they brought up surprises not just for my daughter but also to my son in the other room! Both of them were so happy that they went wow, wow and wow!! All in all, I cannot say how grateful I am to the whole Grand Mecure Roxy management team! They had made this supposedly a torturing quarantine stay to an incredibly pleasant and enjoyable stay! It was as though I was having a staycation instead! Special shout-out to Roshen the deputy manager, Regina & Housekeeping Team, Priscilla & the management team and all the chefs from the kitchen team: You guys are awesome and totally rocks! Do know that we are extremely thankful and we appreciate all the little details and thoughts that you guys had considered for us! We hope that 1 day we can come back and stay for our staycation as holiday instead when they hotel is open for business again! Keep rocking on, people!!…
I’m a frequent traveller who travels at least 3 times a month pre-covid, and have been to countless hotels from the likes of prestigious 6-stars hotel to commercialised hotel chains like Hilton and Marriott. This hotel may seem rather old and doesn’t seem to offer much at first glance. However, when I entered the room, I was pleasantly surprised by the spaciousness and the nice touches like the welcome pack and note (possibly because I visited during the New Year period). The amenities were adequate and the place looks like it’s been newly revamped. The convenience of this place is unrivalled too, with Parkway Parade just opposite, amenities aplenty, and the famous Joo Chiat area for authentic local delights. So far so good, I had a feeling this hotel is value for money. But what surprised me the most was the stellar service provided by the staff! Whenever I call, the staff was always efficient and tried his/her best to accommodate to my requests pronto. I was most impressed by Jimmy, one of the hotel staff who truly made me feel at home and went out of his way to make my day! When I told him my mini bar was faulty, he immediately helped me get a change of the mini bar as he knew I had perishable food that needs to be chilled, and he even called me back to ensure that everything is working well. Knowing that I have forgotten to bring an essential, without thinking, he offered to help me buy it and sent it over. His sincerity in going out of his way to make guests feel at home is truly admirable! He said that the hotel staff treat its guests like family and if I ever have anything I need, feel free to ask and they will try their best. This is really refreshing from the standard answer I usually get from hotel staff who will just factually tell me they do not have something or that they can’t do it. Jimmy is indeed a gem in the service sector and I really want to commend him on his impeccable service! Management of Grand Mercure Singapore Roxy, please do convey my thanks and appreciation to the wonderful staff Jimmy, and all the staff who has helped made my stay here, a home away from home.…
Arriving here after a long flight it was great to check into this hotel. The rooms are large and the bathrooms have everything you expect. I was originally given a room on the road side where there is a huge building site just outside the hotel - reception kindly switched me to one on the back. The staff at this hotel are exceptionally helpful with advice on where to get a manicure, how to get to the Gardens by the Bay and transfers to the airport. I will definitely stay here again.
We had been looking forward to visiting Singapore, but had to cancel once the government there imposed a two week quarantine period for people arriving on the island. The Singapore Roxy were really helpful, and sent a full refund for both planned stays. If only some of the others we had to cancel with had been so helpful! Look forward to visiting this hotel and Singapore as soon as it proves possible again.
This was my second time at the hotel first time was for 3 weeks, last time was for 2.5 weeks. Being that on both occasions we were there for a long period we got to know the staff quite well and were treated and felt like family. This hotel is so well situated out of the hustle and bustle of the city yet centrally located to make it easy travelling any where you want to go, not to mention you have 2 main shopping centers and a newly refurbished Hawker center just across the main road not to mention beautiful park and beach. You also are provided with a mobile phone free of charge, wifi good. We received good discounts for food and drink and we were also invited to an evening where we met all management staff, food and drink provided. We will always come to this hotel when we visit again hopefully some time next year Thankyou Mr&Mrs Mamo…
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