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Grand Mercure Singapore Roxy

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50 East Coast Road Roxy Square, Singapore 428769 Singapore
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveler (1560)
Room & Suite (693)
Dining (212)
Travel safe during COVID-19
A note from Grand Mercure Singapore Roxy
Updated 05/12/20

About

#56 of 366 hotels in Singapore
Location
Cleanliness
Service
Value
Travelers' Choice
The Grand Mercure Singapore Roxy is an ideal hotel for a business trip or holiday in Singapore. A haven from the bustling city amidst the heritage charms of historic Katong, the hotel enjoys easy access to the city centre, Changi Business Park, Singapore Expo, the Marina Bay area and Orchard Road. Enjoy fantastic shopping at Parkway Parade on the doorsteps of the hotel or a great day out at East Coast Park with beaches, recreational facilities and renowned seafood restaurants. Only 10 minutes from Changi Airport with DAILY COMPLIMENTARY SHUTTLE SERVICE.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Free airport transportation
Paid public parking on-site
Parking
Wifi
Outdoor pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Kid-friendly buffet
Poolside bar
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Currency exchange
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
Chinese, Malay
5,506Reviews124Q+A100Room tips
Traveler rating
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Popular mentions
Mrs Kong wrote a review Jan 23
3 contributions
Was being sent here to serve our 14 days quarantine order. The first room assigned to me was not to the satisfactory level, hence requested to change to another room. However, it was being rejected for a few times. Solution given was totally unacceptable as well. At the brink of breaking down due to the stress brought by the QO, we were so fortunate to be saved by a very kind soul by the name of Roshen, the deputy manager. He insisted helping us to try putting up the appeals a few times if it keeps coming back rejected. And finally alas, he managed to push through and assigned us another room. The room was superb! It was pleasantly comfortable, high floor with good views, clean, hygiene and tidy! From then on, he makes our QO stay so much easier, safer, comfortable and stress free! He even went the extra mile to get the housekeeping team to do a double cleaning and making sure the room is in excellent condition! Besides Roshen, the housekeeping team, the kitchen team were so impressive! They are always so accommodating to our requests and even give us extra on top of what we requested! Oh, and did I mention that we didnt even get to order grabfood becoz the chefs did such an excellent job in feeding us! We are super well-fed here! It happened to be our wedding anniversary as well. I requested Roshen to help me to arrange a surprise dinner for my hubby who was in another room, and being Roshen, who never fails to disappoint me with his helpfulness arranged 1 more set for me as well! Beautifully served by Priscilla and team, dinner was super yummy cooked by the chef! I was in awe once again! And thank you to Regina and housekeeping team! They called and knew that my daughter had a minor nose bleeding episodes and they brought up surprises not just for my daughter but also to my son in the other room! Both of them were so happy that they went wow, wow and wow!! All in all, I cannot say how grateful I am to the whole Grand Mecure Roxy management team! They had made this supposedly a torturing quarantine stay to an incredibly pleasant and enjoyable stay! It was as though I was having a staycation instead! Special shout-out to Roshen the deputy manager, Regina & Housekeeping Team, Priscilla & the management team and all the chefs from the kitchen team: You guys are awesome and totally rocks! Do know that we are extremely thankful and we appreciate all the little details and thoughts that you guys had considered for us! We hope that 1 day we can come back and stay for our staycation as holiday instead when they hotel is open for business again! Keep rocking on, people!!
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Date of stay: January 2021Trip type: Traveled with family
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Valerie wrote a review Jan 9
3 contributions
I’m a frequent traveller who travels at least 3 times a month pre-covid, and have been to countless hotels from the likes of prestigious 6-stars hotel to commercialised hotel chains like Hilton and Marriott. This hotel may seem rather old and doesn’t seem to offer much at first glance. However, when I entered the room, I was pleasantly surprised by the spaciousness and the nice touches like the welcome pack and note (possibly because I visited during the New Year period). The amenities were adequate and the place looks like it’s been newly revamped. The convenience of this place is unrivalled too, with Parkway Parade just opposite, amenities aplenty, and the famous Joo Chiat area for authentic local delights. So far so good, I had a feeling this hotel is value for money. But what surprised me the most was the stellar service provided by the staff! Whenever I call, the staff was always efficient and tried his/her best to accommodate to my requests pronto. I was most impressed by Jimmy, one of the hotel staff who truly made me feel at home and went out of his way to make my day! When I told him my mini bar was faulty, he immediately helped me get a change of the mini bar as he knew I had perishable food that needs to be chilled, and he even called me back to ensure that everything is working well. Knowing that I have forgotten to bring an essential, without thinking, he offered to help me buy it and sent it over. His sincerity in going out of his way to make guests feel at home is truly admirable! He said that the hotel staff treat its guests like family and if I ever have anything I need, feel free to ask and they will try their best. This is really refreshing from the standard answer I usually get from hotel staff who will just factually tell me they do not have something or that they can’t do it. Jimmy is indeed a gem in the service sector and I really want to commend him on his impeccable service! Management of Grand Mercure Singapore Roxy, please do convey my thanks and appreciation to the wonderful staff Jimmy, and all the staff who has helped made my stay here, a home away from home.
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Date of stay: January 2021Trip type: Traveled on business
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Kulturcat wrote a review Nov 2020
United Kingdom89 contributions56 helpful votes
Arriving here after a long flight it was great to check into this hotel. The rooms are large and the bathrooms have everything you expect. I was originally given a room on the road side where there is a huge building site just outside the hotel - reception kindly switched me to one on the back. The staff at this hotel are exceptionally helpful with advice on where to get a manicure, how to get to the Gardens by the Bay and transfers to the airport. I will definitely stay here again.
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Date of stay: March 2020
Cleanliness
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John Smart wrote a review Sep 2020
Havant, United Kingdom2 contributions4 helpful votes
We had been looking forward to visiting Singapore, but had to cancel once the government there imposed a two week quarantine period for people arriving on the island. The Singapore Roxy were really helpful, and sent a full refund for both planned stays. If only some of the others we had to cancel with had been so helpful! Look forward to visiting this hotel and Singapore as soon as it proves possible again.
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Date of stay: April 2020
Room Tip: Really helpful support, even when at a considerable distance
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1 Helpful vote
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Response from Klaus Gottschalk, General Manager at Grand Mercure Singapore Roxy
Responded Sep 9, 2020
Hello johnsmart1, thank you very much for taking the time to post your great feedback on TripAdvisor! We are glad that you were satisfied with the way your refund was processed and we hope to be able to welcome you here at the Grand Mercure Roxy in the not too distant future. In the meantime - all the very best & be safe and healthy! Klaus Gottschalk General Manager & the Roxy Team
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Joseph M wrote a review Apr 2020
1 contribution1 helpful vote
This was my second time at the hotel first time was for 3 weeks, last time was for 2.5 weeks. Being that on both occasions we were there for a long period we got to know the staff quite well and were treated and felt like family. This hotel is so well situated out of the hustle and bustle of the city yet centrally located to make it easy travelling any where you want to go, not to mention you have 2 main shopping centers and a newly refurbished Hawker center just across the main road not to mention beautiful park and beach. You also are provided with a mobile phone free of charge, wifi good. We received good discounts for food and drink and we were also invited to an evening where we met all management staff, food and drink provided. We will always come to this hotel when we visit again hopefully some time next year Thankyou Mr&Mrs Mamo
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Date of stay: May 2019
Location
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Response from GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy
Responded Apr 22, 2020
Dear Mr & Mrs Mamo, We very much appreciate your wonderful comments regarding your stays at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience! We hope to see you soon again and we look forward to making your next visit as pleasant as the previous ones. Sincerely, Klaus Gottschalk General Manager & the Roxy Team
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PRICE RANGE
$103 - $171 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand mercure roxy singapore hotel singapore, grand accor roxy hotel, grand mercure roxy hotel singapore, mercure singapore
LOCATION
SingaporeSingaporeJoo Chiat / Marine Parade
NUMBER OF ROOMS
576
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Frequently Asked Questions about Grand Mercure Singapore Roxy
Which popular attractions are close to Grand Mercure Singapore Roxy?
Nearby attractions include Parkway Parade (0.1 miles), Sri Senpaga Vinayagar Temple (0.2 miles), and Marine Parade Market (0.1 miles).
What are some of the property amenities at Grand Mercure Singapore Roxy?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Grand Mercure Singapore Roxy?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Grand Mercure Singapore Roxy?
Yes, free parking and paid public parking on-site are available to guests.
What are some restaurants close to Grand Mercure Singapore Roxy?
Conveniently located restaurants include Birds of Paradise Gelato Boutique (Katong), Baba Chews Bar and Eatery, and Katong Kitchen.
Are there opportunities to exercise at Grand Mercure Singapore Roxy?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Grand Mercure Singapore Roxy have an airport shuttle?
Yes, Grand Mercure Singapore Roxy offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Mercure Singapore Roxy?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Mercure Singapore Roxy offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Grand Mercure Singapore Roxy?
The staff speaks multiple languages, including Chinese and Malay.
Are there any historical sites close to Grand Mercure Singapore Roxy?
Many travelers enjoy visiting Battlebox (4.1 miles), Chijmes (3.7 miles), and Lau Pa Sat Festival Pavilion (4.1 miles).