2 thumbs up for Anna from club and Zul from front office. My wife and me is absolutely happy with all the effort and service by the team to make us happy and feel welcome. To the chef at the club. Job well done.
Heritage room was spacious with its own separate shower/bathtub configuration which was splendid. Bed was comfortable although pillows were too soft and flat. Service was tip-top as issues with the bathtub were resolved within 15 mins even in the middle of the night. Maintenance crew that came fixed the issue was friendly. Requests for extra towels and amenities were fulfilled smoothly as well. Overall, it was a pleasant stay in the hotel.
Loved the ambience and friendly faces at Intercon. They are so well groomed and professional, providing great service and assistance at every corner . I even had my bathtub issue resolved at 12am (sorry for that!) It just shows the hotel is well equipped with staff to handle any situations. Would like to commend on the front desk staff - Edward who checked us in! Super knowledgeable and eased the entire check in process .
I redeemed some points for a stay so as to use some of the points I had accumulated but unable to use due to the Covid situation. There was a mix up at check in but the hotel did fantastic service recovery and I had absolutely no complaints. The high tea at the hotel was also great and greatly enjoyed the stay.
We had booked for a one-night stay at The Crowne Plaza Singapore a month ago and due to the current circumstances, Crowne Plaza offered for us to change our hotel to Intercontinental Singapore (Bugis) with no extra charges. We were very excited as Intercontinental is a global brand and we never had the chance to stay at this hotel. We were truly amazed the moment we stepped into the hotel with the ambience, scent, and heart-warming services from every staff. The hotel is equipped with modern architectural designs, furniture, which created a warm and cosy home-liked sensation. We were first warmly received by Lucinda, who is the Front Office Manager when we checked-in. Lucinda was very welcoming and friendly, which created a great first impression as we felt like we were coming home. Lucinda also caught the attention of our stay purpose, which is to celebrate a special occasion, it was very kind of her to provide us with an upgrade to the Deluxe Room. The room facilities were truly amazing! It is spacious, clean, and very comfortable. We could see the National Library, main entrance, and swimming pool from our room. The bed was out of the world, it was so comfortable, we completely crashed for a 2-hour nap immediately after check-in! Bathroom amenities were very well prepared for two persons and we appreciate that all water taps had an indication of the water temperature, which we consider it an essential aspect of the bathroom facilities. We were further amazed by the warmth and sincere services rendered at Ash & Elms, where we had our breakfast on the next day! We were first warmly received by the hostess, Grace, who was kind to take our beverage orders first before she showed us to our table. We then had two more excellent professionals, Joy and Gian Heng who were prompt, meticulous and attentive to our needs. The overall dining service was prompt and we could not find any fault with the experience. Although there were only four breakfast selections, the portions were truly filling, and it is one of the best breakfasts out of the many hotel breakfasts we’ve tried. A great shout out to the team at Ash & Elms for the amazing service! The swimming pool is one of the must-visit facilities in every hotel we visit, and we are really impressed with it! Although it was challenging to have a proper lap swim as there were families and children, we still managed to enjoy ourselves. Most importantly, the pool was exceptionally clean, which is very important undercurrent global pandemic situation. Zul at the front desk had attended to us when we checked out and he was prompt in checking us out and was humble and patient when we gave him a small comment about our stay. We have never stayed at any Intercontinental property before, but we are truly blessed to have this opportunity to stay in Intercontinental Singapore (Bugis) for our staycation this time around. We felt very welcomed, we felt like we part of the family and we definitely will choose to stay again for our future staycations!…