We received a complimentary upgrade to the next category during our stay so that was lovely. Thank you to Edward for assisting to arrange amenities for our anniversary. I felt that check out could be better, the agent did not go through the invoice and simply told me the amount that I need to pay. Thankfully we had the expenses sorted out so it was not a big deal this time. The pool was quiet, maybe because it was a weekday. No staffs were there to man the poolside bar so we brought our own drinks instead. Overall a great stay
We immediately forgot about the pandemic during our stay in this hotel. We had so much fun and we were so relaxed and feel so refreshed after our staycation. Definitely will come back to book again to experience again their service and great amenities. We enjoyed the pool and the gym, CLEAN room most important and comfy bed. Overall we loved it.
Stayed on 7 Sep to mid-Sep 2020 for 10 days. Our longest at any Singapore hotel and choosing Intercon was indeed a great decision for us as we needed a break. Excellent all round. Very good safe entry measures. Swift, friendly, and welcoming checkin and our room was ready even though we arrived very early for checkin. Thanks Jean for arranging a lovely room for my husband and I. Room was clean and made up every day and amenities topped up by housekeeping. Excellent room service for in-room breakfasts and meals. We left feeling recharged and hope to come again.
Chose this hotel for a staycation recently after trying out many other 5 star hotels in the city. I parked my car at the basement carpark near to the hotel lift but only to find out that the lift was closed and the only access was through the Bugis Junction shopping mall. A communication via email during booking should be triggered to inform all the customers so they can make their own decision to drive r not to grab a car. It is not so conducive to carry your luggage (worse if you have a baby pram) to whiz through the basement carpark and up the escalator in a very high footfall shopping mall. It was quite a challenge. In addition, car park redemption is not available but a subsidy coupon sold at S$20 per day (per exit). We checked in at 1.30pm, the room was available and the reception allowed us to check in instead of at 3pm their standard check in time. It was very kind of the gentlemen whom checked us in. We were assigned the Heritage Room, pretty spacious with some local "Peranakan" details as the hotel is part of the Bugis/Peranakan enclave. The room is located at 3rd floor (shophouses) overlooking the mall, and my room is overlooking the “food court” where there will be people perpetually staring in. For those who wants the privacy the curtain has to be drawn all the time and it makes the room pretty dark without the natural sunlight unless you turn on the light. The room is considered quite spacious with 37 sqm, bright with the aids of lighting which was good as you may need to draw the curtain for your entire stay. A 4 features bathroom is part of the design which is pretty standard for 5 star hotel. Though the renovation was done not too long ago but the aging sign starts to appear particularly in the bathroom. It is a Pet-Friendly Hotel, and on our floor there are a few ‘paws’ friends stayed next door. Though I love pets, but the barking at night can disturb your sleep. They should assign those rooms only to pets guests and move other guests away from it. More room allocation management has to be put in place. The location of the hotel is second to none, sits above Bugs Junction linked directly to the MRT. The mall is also connected via linked bridge to Bugis+ ( another shopping mall) where there are lots of eatery outlets within the shopping malls and also the food streets around this precinct. The most beautiful part of the hotel is the lobby lounge. Probably one of the nicest and grandeur in Singapore in my opinion. You can have afternoon tea or have a drink in the evening. The ambience is just so pleasant and having a drink over here is an indulgence. Highly recommended. The breakfast is served a la carte, there are 4 choices for you to choose from. Decent and appropriate for a 5 star Hotel. The service was excellent, efficient, friendly and they really know their turf very well. Kudos to the team. The service generally was pretty “Inter-Continental” throughout the hotel with the exception at the poolside. It was crowded over the weekend and the turnover was extremely high. The pool is not big nor they have sufficient sun loungers to go about. The pool attendant should be more diligent in clearing the use towels and water bottles but he was not in charge of this service apparently. I was observing throughout but he did not lift a finger to help. An hour later, I saw a chambermaid came out to clear the soiled towels instead. Not productive, this job has to be done by someone that is overseeing this section of the business. As the soiled towels were all over the place, the new guests would know which decks are available and many walked away thinking it was no-vacancy. This not only makes the poolside extremely messy, unsightly and also turned away many guests which in my opinion, deprived of their privilege to enjoy the swimming pool facilities. In short, it was a great stay but as a IHG flagship brand, I would expect nothing less than what I have indicated.…
Fantastic birthday weekend. Caught an affordable deal for the room and experience we had. Room came with breakfast, due to the much unfortunate circumstance there was no buffet spread but intercon sorted out 4 different breakfast sets for patrons to choose from. Meal was sumptous and filling, left us with a food coma and almost missed check out lol. Management gave my partner a sweet birthday treat in our room, 4 tier choc cake. Beautiful. Service members were polite and welcoming. Thanks for the hospitality.