We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Hotel Telegraph

35 Robinson Road So Sofitel Singapore, Singapore 068876 Singapore
Traveler (2602)
Room & Suite (1133)
Dining (191)

View prices for your travel dates

Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#94 of 687 hotels in Singapore
Location
4.5
Cleanliness
4.6
Service
4.4
Value
4.1
Hotel Telegraph Singapore is an iconic 5-star luxury boutique hotel conveniently situated at the heart of the city-state’s Central Business District – 35 Robinson Road, making it the perfect choice for business and leisure guests. Coupled with exceptional hospitality and state-of-the-art amenities, each of our 134 bespoke rooms and suites is exquisitely designed to provide you with an elegant yet comfortable stay.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Meeting rooms
Spa
Wifi
Paid internet
Pool / beach towels
Rooftop pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Poolside bar
Rooftop bar
Taxi service
Rooftop terrace
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, Chinese, Indonesian, Malay
Traveler Insights
This summary was created by AI, based on 55 recent English reviews.
Powered by AI
The Hotel Telegraph, centrally located and convenient for both business and leisure, receives praise from reviewers for its cleanliness, from rooms to common areas like the pool and gym. Guests have called out the hotel's exceptional service and unique, comfortable room designs, although a few suggest updates could be beneficial. The hotel's amenities, including a rooftop pool and bar, high-tech features, and complimentary items, are well-received by many travelers. However, feedback on value and room size is mixed, with some guests finding the pricing steep and rooms small.
Location
Central
Atmosphere
Stylish
Rooms
Comfortable
Value
Reasonable
Cleanliness
Immaculate
Service
Attentive
Amenities
Comprehensive
Location
Central
Reviewers compliment the hotel's central location, praising its convenience for both business and leisure, with easy access to street food and public transportation.
  • queenhotcheapsuit
    queenhotcheapsuit
    Sep 2023 59 contributions
    Great location with hawker market right opposite for satay and noodle lovers...
  • Olina H
    Olina H
    Aug 2023 1 contribution
    ...The location is in the central district with a mix of old & new buildings...
  • Cupert
    Cupert
    Feb 2023 1279 contributions
    ...Love the central location of this hotel and the sheer fact that it is neighbour to the hawker’s Center was welcoming as we loved Singapore’s street food scene...
  • Melissa P
    Melissa P
    Jan 2023 1 contribution
    ...The location is good near the market and Stay street but not easy to find a taxi in evening...
  • Kiwijustme
    Kiwijustme
    Jan 2023 110 contributions
    ...Location was good, rooms very comfy (pillows soft and luxurious and a good shower - who could ask for more)...
  • Pioneer3957
    Pioneer3957
    Dec 2022
    ...Very nice rooftop pool with bar convenient location too as its near to convenience store and Lau Pa Sat food market...
  • Ronald Y
    Ronald Y
    Dec 2022 1 contribution
    Awesome location convenient to public transportation and foods stalls every night...
  • Ray Catt
    Ray Catt
    Nov 2022 4 contributions
    Great location in central business district with very attentive service, especially Ben the Concierge...
  • Stanley W
    Stanley W
    Oct 2022 1 contribution
    ...Central location for convenience of business and leisure. Recommend for any one travelling to Singapore to check in at this specific location...
  • Scouseandspouse
    Scouseandspouse
    Oct 2022 192 contributions
    Great location, right next to the Lau Pa Sat hawker centre (which has a huge number of excellent snd reasonably priced street food choices) and Satay Street...
  • ed8080
    ed8080
    Sep 2022 184 contributions
    ...Good location with significant sights either within walking distance (which can depend on how hot and humid it is at the time of year you visit!)...
Powered by AI
Atmosphere
Stylish
Travelers frequently comment on the unique and comfortable room designs, although some note the hotel could use updating. The atmosphere is generally described as stylish and welcoming.
  • queenhotcheapsuit
    queenhotcheapsuit
    Sep 2023 59 contributions
    ...We had a balcony suite which was very large and well designed...
  • Dean M
    Dean M
    Aug 2023 15 contributions
    ...Whilst small, it was well appointed with king size bed and fantastic shower with plenty of water pressure...
  • Peterjohnny
    Peterjohnny
    May 2023 89 contributions
    ...The rooms were a little small but very comfortable...
  • Jason T
    Jason T
    May 2023 1 contribution
    ...Nice comfortable room, pool and bar is a nice place to hangout...
  • Alexandar S
    Alexandar S
    Mar 2023 1 contribution
    ...Ambiance up at the Rooftop Bar is amazing, room is gorgeous, and the staff is the key to impress a guest...
  • annhutchins52
    annhutchins52
    Mar 2023 3 contributions
    ...The hotel had a real welcoming feel to it...
  • Joanna
    Joanna
    Feb 2023 138 contributions
    ...All in all a decent enough hotel in need of some updating , I really did not like the stark foyer area, very unappealing furnishings and rather cold looking...
  • Andy C
    Andy C
    Feb 2023 2 contributions
    ...Rooftop pool looks amazing at night The Bad: The room styling and decor is rather garish and out there... However this styling is personal taste and did not affect my rating...
  • Cupert
    Cupert
    Feb 2023 1279 contributions
    ...We selected the Cosy room and it is cosy and a bit on the compact side...
  • Pioneer3957
    Pioneer3957
    Dec 2022
    Pillows and beds are comfortable clean and luxurious room setup with a complementary mini bars items...
  • Ronald Y
    Ronald Y
    Dec 2022 1 contribution
    ...Lobby of this hotel is unique and very stylish. Our room is comfortable and clean with free mini bar items...
  • Renzo
    Renzo
    Nov 2022 10 contributions
    It was ok I thought it was a bit out dated but that’s just my opinion, it felt damp but I liked the bathroom and electric curtains however one of the curtains was broken the temporary bed was the worst bed I’ve ever slept on but the master bed was pretty comfortable...
  • Liez R
    Liez R
    Nov 2022 1 contribution
    ...It was renovated and now everything looks new, clean and spacious, with understated elegance...
  • Trisha92
    Trisha92
    Nov 2022 1 contribution
    ...fabulous room design with a touch of European style...
  • Roam29042800109
    Roam29042800109
    Nov 2022
    ...Room and comfortable … breakfast was good as well...
  • Jacob92
    Jacob92
    Oct 2022 1 contribution
    ...Rooms was comfortable and clean great room features such iPad remote control...
  • Scouseandspouse
    Scouseandspouse
    Oct 2022 192 contributions
    ...Lovely room but one niggle - our duvet was too small for the cover and the bed!...
  • Simon A
    Simon A
    Oct 2022 3 contributions
    ...I was shown upstairs to a beautiful room...
  • Ruth K
    Ruth K
    Oct 2022 2 contributions
    ...The rooms were luxurious and had everything we needed...
  • Russeltravel
    Russeltravel
    Sep 2022 1 contribution
    Satisfying room with unique designs...
Powered by AI
Rooms
Comfortable
Reviews reveal a mix of experiences with room sizes ranging from spacious to cozy and small. The rooms are generally well-equipped and comfortable, with high-tech features and clean conditions. Some guests complained about issues like mildew odor and dated inclusions.
  • Dean M
    Dean M
    Aug 2023 15 contributions
    Recently stayed here for 5 nights booked through Luxury Escapes. We arrived about 2 hours before check in time of 3.00pm but were lucky our room was available straight away... Whilst small, it was well appointed with king size bed and fantastic shower with plenty of water pressure... Would definitely stay at Hotel Telegraph again...
  • BribieGirl
    BribieGirl
    Jun 2023 121 contributions
    ...We chose to upgrade from a Cosy Room (standard as part of our package) to a Mini Suite and we're very happy we did!... Bathroom is lined with marble and shower nice and hot with good pressure...
  • Mark B
    Mark B
    Jun 2023 73 contributions
    Room was a shoebox with no working phone, a shower that flooded the bathroom... We had two cards - one for the lift and one for the room... We had booked and paid for three nights, but left after two to go to another hotel...
  • Kristine T
    Kristine T
    May 2023 1 contribution
    ...Hotel rooms are old and dirty, personal is rude, administration doesn’t pay attention for guests requirements. We won’t be able to stay here because price and quality are not comparable... Not recommended, don’t waste your time and money for this accommodation...
  • Zane C
    Zane C
    May 2023 210 contributions
    ...The room was looking a little tired and thats to be expected as its been 5 years since we last visited the hotel (when it was under the 'So' brand) but maybe it's time for a wee refresh I think... Spent many hours lounging around them both ;-) ...
  • Joanna
    Joanna
    Feb 2023 138 contributions
    ...Staff were attentive and helpful and the room we had was spacious and clean if some inclusions rather dated and in need of replacement. My main complaint here is that our room ( don’t know about others) was so dark that finding things or applying make up in the bathroom say, was tricky...
  • Andy C
    Andy C
    Feb 2023 2 contributions
    We stayed here recently on a long Singapore layover... Right across the street from Lau Pa Sat Market and 15 minute walk to Chinatown and harbor viewpoint overlooking Marina Bay Sands Gentleman at check in, bell hop attendant and maintenance man were all courteous and great... The Worst: Our room reeked of mildew and "wet"... It seemed like the whole room was soaked in water in the past and never fully dried out, hence the odor... We raised our concerns with the night front desk attendant when we returned to the hotel from dinner and requested a new room due to the odors... She informed us that the hotel was fully booked... We did ask for 1 deionizer to have on in the room to deal with the odors...
  • Cupert
    Cupert
    Feb 2023 1279 contributions
    ...We selected the Cosy room and it is cosy and a bit on the compact side...
  • Kiwijustme
    Kiwijustme
    Jan 2023 110 contributions
    ...Location was good, rooms very comfy (pillows soft and luxurious and a good shower - who could ask for more)...
  • Lorenzo
    Lorenzo
    Dec 2022 1 contribution
    Our rooms was spacious and comfortable, cool high tech features,, nice roof top pool and bar centrally located newr to public transportation and food market just opposite of the hotel...
  • Pioneer3957
    Pioneer3957
    Dec 2022
    Pillows and beds are comfortable clean and luxurious room setup with a complementary mini bars items. Cool room feature such as iPad and iPhone...
  • Jacobg
    Jacobg
    Nov 2022 2 contributions
    ...Rooms and hotel Amenities are intact the same form the previous named! Interior rooms function and free minibar items copied form the last administration!...
  • Trisha92
    Trisha92
    Nov 2022 1 contribution
    ...5 star luxury experience from this hotel room was magical with the touch of a buttons thru iPad! fabulous room design with a touch of European style... Magnificent service from Ben whom he checked us in and gave us a full rooming introduction of the room...
  • Liez R
    Liez R
    Nov 2022 1 contribution
    ...It was renovated and now everything looks new, clean and spacious, with understated elegance. Room is equipped with a ref full of free drinks, and with overflowing coffee... swimming pool at the top has a very good view, Staff are great, and always helpful...
  • hyowonp2015
    hyowonp2015
    Oct 2022 3 contributions
    It's a rather small boutique luxurious hotel in CBD away from all the tourists but close proximity to Clark Quay, Marina Bay Sands, Fullerton, Chinatown, Esplanada, Merlion etc... The room is just about the right size well equipped with all the amenities you might need, breakfast doesn't provide a wide selection but has enough to give you a good start of the day...
  • Jacob92
    Jacob92
    Oct 2022 1 contribution
    ...Rooms was comfortable and clean great room features such iPad remote control...
  • Scouseandspouse
    Scouseandspouse
    Oct 2022 192 contributions
    ...Lovely room but one niggle - our duvet was too small for the cover and the bed!...
  • Nicolas H
    Nicolas H
    Sep 2022 1 contribution
    Excellent business hotel next to the business center... Rooms lack a bit of storage though...
  • Russeltravel
    Russeltravel
    Sep 2022 1 contribution
    Satisfying room with unique designs... Room features are cool too plus the free drinks in the room...
  • Bec R
    Bec R
    Aug 2022 93 contributions
    The room we had was so spacious with a huge bedroom and seating area, plus a huge bathroom with a separate WC and shower, with a huge bath in the main bathroom...
Powered by AI
Value
Reasonable
Travelers expressed mixed feedback about the hotel's value. Some found the pricing reasonable and appreciated complimentary services, while others considered it overpriced for the quality offered.
  • Dean M
    Dean M
    Aug 2023 15 contributions
    Recently stayed here for 5 nights booked through Luxury Escapes...
  • Mark B
    Mark B
    Jun 2023 73 contributions
    ...We had booked and paid for three nights, but left after two to go to another hotel...
  • natasha t
    natasha t
    May 2023 110 contributions
    ...Breakfast was great and included in the price, and we dined there twice - both times with excellent meals, with one gluten free...
  • Kristine T
    Kristine T
    May 2023 1 contribution
    ...We won’t be able to stay here because price and quality are not comparable. No one offers the refund, even 50% of payment amount... Not recommended, don’t waste your time and money for this accommodation...
  • Andy C
    Andy C
    Feb 2023 2 contributions
    We stayed here recently on a long Singapore layover... Absolutely unacceptable for a hotel of this price point... She informed us that the hotel was fully booked... I raised these unpleasant issues with the gentleman at checkout, and while he told me management would hear of my concerns, it has now been 7 days and I have not yet heard back from the Hotel Telegraph...
  • Joanna
    Joanna
    Feb 2023 138 contributions
    ...Some reviews were mixed but I’d agree it’s not a 5 star hotel but pitches at a decent 4...
  • Cupert
    Cupert
    Feb 2023 1279 contributions
    We bought a 3 nights package through Luxury Escapes and enjoyed our stay in this lovely hotel...
  • Kiwijustme
    Kiwijustme
    Jan 2023 110 contributions
    ...Breakfast was ‘ok’ but we wouldn’t have paid $$48SGD pp if it hadn’t been part of our booked accommodation package as don’t believe that would have been value for what we got...
  • Ronald Y
    Ronald Y
    Dec 2022 1 contribution
    ...Lobby of this hotel is unique and very stylish...
  • Shaz S
    Shaz S
    Nov 2022 1 contribution
    I booked this reservation through American Express- Hotel Collection... However the complimentary breakfast made up for it...
  • Liez R
    Liez R
    Nov 2022 1 contribution
    ...It was renovated and now everything looks new, clean and spacious, with understated elegance...
  • Nico S
    Nico S
    Nov 2022
    ...With special thanx to Mr Ben...
  • Trisha92
    Trisha92
    Nov 2022 1 contribution
    ...fabulous room design with a touch of European style...
  • Scouseandspouse
    Scouseandspouse
    Oct 2022 192 contributions
    Great location, right next to the Lau Pa Sat hawker centre (which has a huge number of excellent snd reasonably priced street food choices) and Satay Street...
  • Simon A
    Simon A
    Oct 2022 3 contributions
    ...This man should be given a pay rise...
  • Lady T
    Lady T
    Sep 2022 1 contribution
    Stayed here for a night only but we had a great stay...
Powered by AI
Cleanliness
Immaculate
Many travelers have praised the hotel for its cleanliness, noting that rooms, the pool, the gym, and even the lobby were well-maintained and tidy.
  • Dean M
    Dean M
    Aug 2023 15 contributions
    ...Whilst small, it was well appointed with king size bed and fantastic shower with plenty of water pressure...
  • BribieGirl
    BribieGirl
    Jun 2023 121 contributions
    ...Bathroom is lined with marble and shower nice and hot with good pressure...
  • Inspire44017067054
    Inspire44017067054
    May 2023 1 contribution
    ...Clean room, nice hotel lobby and very attentive staff like Ben...
  • Peterjohnny
    Peterjohnny
    May 2023 89 contributions
    An absolute pleasure to stay at this boutique hotel adjacent to China town...
  • John Jacob
    John Jacob
    Apr 2023 1 contribution
    Comfortable stay, lovely breakfast and cool and good ambience at rooftop pool and bar, room was comfortable and clean with a nice touch...
  • Alexandar S
    Alexandar S
    Mar 2023 1 contribution
    ...Housekeeping, Reception and Concierge staff are caring and attentive...
  • Andy C
    Andy C
    Feb 2023 2 contributions
    ...Right across the street from Lau Pa Sat Market and 15 minute walk to Chinatown and harbor viewpoint overlooking Marina Bay Sands Gentleman at check in, bell hop attendant and maintenance man were all courteous and great...
  • Pioneer3957
    Pioneer3957
    Dec 2022
    Pillows and beds are comfortable clean and luxurious room setup with a complementary mini bars items...
  • Ronald Y
    Ronald Y
    Dec 2022 1 contribution
    ...Lobby of this hotel is unique and very stylish. Our room is comfortable and clean with free mini bar items...
  • Roam29042800109
    Roam29042800109
    Nov 2022
    Hotel is centrally located in the heart of central business district Singapore… hotel is clean and has a good fragrance...
  • Liez R
    Liez R
    Nov 2022 1 contribution
    ...It was renovated and now everything looks new, clean and spacious, with understated elegance...
  • Ray Catt
    Ray Catt
    Nov 2022 4 contributions
    ...Rooms very comfortable, very clean with high tech iPad services...
  • hyowonp2015
    hyowonp2015
    Oct 2022 3 contributions
    ...Hotel is clean, pool is just right to have a dip on a hot sunny day, gym is well maintained, the hotel itself never gets too crowded as most guests seem to be business travellers...
  • Jacob92
    Jacob92
    Oct 2022 1 contribution
    ...Rooms was comfortable and clean great room features such iPad remote control...
  • Voyage21304532808
    Voyage21304532808
    Oct 2022
    Great hotel.. convenient and satisfied with the cleanliness of the rooms and bed and pillow was comfortable enough...
  • Nara J
    Nara J
    Oct 2022 1 contribution
    ...Room was clean and everything were in perfect working order...
  • Leslie84
    Leslie84
    Oct 2022 1 contribution
    ...Hotel is clean and well organised...
  • Russeltravel
    Russeltravel
    Sep 2022 1 contribution
    ...I would like to thank Mr. Kamal for his hard work for ensuring the safety and sanitation of the hotel...
  • Bec R
    Bec R
    Aug 2022 93 contributions
    ...The bed was as comfortable, we loved the pillow menu and the space was clean...
Powered by AI
Service
Attentive
The service at the hotel is widely praised for being professional, friendly, and helpful, with particular commendation for the concierge staff.
  • Olina H
    Olina H
    Aug 2023 1 contribution
    ...Anastasiia on reception checked us in & was very helpful as we weren’t sure where to go, but she was nice to explain what are main attractions nearby and what is worth to visit during a short stay...
  • Steve & Debbie Kennett
    Steve & Debbie Kennett
    Jul 2023 36 contributions
    ...There was a small issue with the television in our room but this was fixed without hesitation or delay... The breakfast was delicious and great selection to cater for all tastes and the staff once again cannot do enough for you...
  • natasha t
    natasha t
    May 2023 110 contributions
    ...Breakfast was great and included in the price, and we dined there twice - both times with excellent meals, with one gluten free...
  • Alexandar S
    Alexandar S
    Mar 2023 1 contribution
    ...I have spend 4nights at Hotel Telegraph, and we have stayed in quite a few hotels in Singapore and this boutique hotel made me and my wife feel so special and feel like home. Ambiance up at the Rooftop Bar is amazing, room is gorgeous, and the staff is the key to impress a guest... Housekeeping, Reception and Concierge staff are caring and attentive... Restaurant staff are professional and passionate, especially made me feel so welcome each time we dine at The Dining Room...
  • Andy C
    Andy C
    Feb 2023 2 contributions
    We stayed here recently on a long Singapore layover... Right across the street from Lau Pa Sat Market and 15 minute walk to Chinatown and harbor viewpoint overlooking Marina Bay Sands Gentleman at check in, bell hop attendant and maintenance man were all courteous and great... We raised our concerns with the night front desk attendant when we returned to the hotel from dinner and requested a new room due to the odors... I asked if there was another partner hotel they could transfer us to, but alas they didn't have one... When the odor persisted, I asked and received a 2nd additional deionizer to have on to alleviate the odors (see photos)...
  • Cupert
    Cupert
    Feb 2023 1279 contributions
    ...The staff were friendly and helpful but we were impressed by the fact that on two occasions, Garry Chan, the GM of this boutique hotel went out of his way to greet guests to wish them a pleasant stay...
  • Kiwijustme
    Kiwijustme
    Jan 2023 110 contributions
    ...With the recent change in ownership from Sofitel to Hotel Telegraph I would suggest the new owners pay careful attention to looking after Ben and their other talented staff - this is what helped this hotel stand out... Breakfast was ‘ok’ but we wouldn’t have paid $$48SGD pp if it hadn’t been part of our booked accommodation package as don’t believe that would have been value for what we got...
  • Ronald Y
    Ronald Y
    Dec 2022 1 contribution
    ...Our room is comfortable and clean with free mini bar items... Service was marvellous offered by Ben his dedication to make sure his guest meet their needs and concerns... Thank you telegraph see you next next...
  • Andrew E
    Andrew E
    Dec 2022 2 contributions
    We went to hotel telegraph during our honeymoon in Singapore. From the moment we arrived, the concierge staff went above and beyond to help us with our belongings to the moment we left to go home, the service was exceptional... Our waiter at breakfast remembered us after the first day and had our coffee orders memorized for the next day and remembered where we sat which was a treat and speaks to their commitment to good service... Room service was great as well and the food was top notch...
  • Ramesh
    Ramesh
    Dec 2022 1 contribution
    ...Entire team were Friendly professional , right from the Reception desk ensured check in process a pleasant one, helpful luggage handling team, Excellent service at Restaurant in the Ground floor, Specifically Mrs. SUSAN demonstrated the hospitality and made us comfortable, felt like as if we are at home, Kudos to her as beyond professional she is really taking care of the guests...
  • Shaz S
    Shaz S
    Nov 2022 1 contribution
    ...I booked this reservation through American Express- Hotel Collection. I was given a room upgrade upon arrival as well as the $100 dining credit... However the complimentary breakfast made up for it... Overall, I had a great stay at this hotel and the staff was very welcoming and helpful, especially Naseer (part-timer) from the restaurant really stood out with his professionalism and exceptional service... Kudos to the entire staff for making our stay top notch...
  • Jacobg
    Jacobg
    Nov 2022 2 contributions
    ...Interior rooms function and free minibar items copied form the last administration!... Im giving a 5 star review as the old concierge guy named Ben is still with them!... This guy is a Old Testament in terms of good and above his service... Kudos Ben for your unchanged behaviour towards your guests!...
  • Trisha92
    Trisha92
    Nov 2022 1 contribution
    Great weekend with awesome service from arrival thru departure. 5 star luxury experience from this hotel room was magical with the touch of a buttons thru iPad!... Magnificent service from Ben whom he checked us in and gave us a full rooming introduction of the room... Thanks Telegraph team for all the excellent service specially Ben...
  • Simon A
    Simon A
    Oct 2022 3 contributions
    From the point of arrival at the entrance, I was met by the concierge who organised my bags to be taken inside took me down to the check-in counter and things proceeded from there. I was shown upstairs to a beautiful room... The breakfast was magnificent along with French champagne and bloody Mary all the service staff were very friendly accommodating and remembered your tastes and fussed over you without being interfering... In particular, I would like to mention my concierge... Ismail could not be helpful and attentive enough... He answered all my questions went out of his way to find me a taxi even on a rainy day... All the staff worked together with the number one priority being the comfort and happiness of the guest I really loved staying there and a special... Thank you once again to ISMAIL for everything he did and organised for me...
  • GabrielPasat79
    GabrielPasat79
    Oct 2022 77 contributions
    ...The level of hospitality received was above any expectations! A perfect blend of a super professional & friendly service made us feel like royalty’s and we would like to kindly thank everyone from management to concierge...
  • Scouseandspouse
    Scouseandspouse
    Oct 2022 192 contributions
    ...All the staff were very friendly and helpful - one of the women on reception helped us both with our local SIM cards and we were so grateful 🙏 Close to Marina Bay and local stations... In all, a pretty decent hotel and we had a good stay...
  • Jean Y
    Jean Y
    Oct 2022
    Hotel was centrally located and convenient to all you needs. Food market public transportation and more... Concierge Ben help us sort our problems first by checking us in and guiding us by providing restaurants and places to hang out and to have a great souvenir photos, the to our last day he help us out getting a taxi to a fond farewell... You made our honeymoon more memorable and unforgettable Ben... Thank you recommended this hotel to anyone business or leisure...
  • hyowonp2015
    hyowonp2015
    Oct 2022 3 contributions
    ...However, the friendliness of the staff from front desk, concierge, cleaning, restaurant, bar changed my stay into an unforgettable experience. They truly make you feel welcome and help you in every way possible... Always smiling and genuine friendliness makes this hotel a unique one... The room is just about the right size well equipped with all the amenities you might need, breakfast doesn't provide a wide selection but has enough to give you a good start of the day... Overall I had to write a review as I had a great time in this hotel for 10 days and would like to thank everyone who made it possible...
  • ed8080
    ed8080
    Sep 2022 184 contributions
    ...What lifts this hotel is the great service I encountered at the restaurant, reception and the doorman with a special call out to Ismail who really helped with a tricky taxi situation...
  • Bec R
    Bec R
    Aug 2022 93 contributions
    ...The greeting at the front desk was very welcoming - thank you to the staff there who helped us check in after a long day/ flight...
Powered by AI
Amenities
Comprehensive
Travelers appreciate the hotel's comprehensive amenities, including a rooftop pool and bar, comfortable rooms, well-equipped facilities, and convenient location. Many are impressed by the high-tech features and complimentary items.
  • NatLit
    NatLit
    Jul 2023 59 contributions
    ...From Raffles go straight on Robinson Road you will see big food court with Chinese food and hotel behind this place. Basically it is situated in the middle of all famous places such Marina Bay, Gardens by the bay, Merlion, Sky Flyer, China town and not so far from Little India, Pinnacle, Wealth fountain -plenty places to eat and drink... Restaurant on site is very good.The room was fabulous... In the evening you can seat on a balcony with glass of Cabernet Savignion (which you can buy in Seven eleven which is next to hotel on the right corner from main entrance)and watch sky scrapers... We had everything and all our requests were taken like we were kings at least...
  • Steve & Debbie Kennett
    Steve & Debbie Kennett
    Jul 2023 36 contributions
    ...The breakfast was delicious and great selection to cater for all tastes and the staff once again cannot do enough for you...
  • natasha t
    natasha t
    May 2023 110 contributions
    The hotel was situated in the business district of Singapore but not far from shops and subway, and is only two or three stops from major Singapore attractions. Breakfast was great and included in the price, and we dined there twice - both times with excellent meals, with one gluten free... The rooftop infinity pool was great for laps in the early morning and in the afternoon, due to the close proximity to the Sate vendors, one could smell the fires starting up!...
  • Peterjohnny
    Peterjohnny
    May 2023 89 contributions
    An absolute pleasure to stay at this boutique hotel adjacent to China town... The rooms were a little small but very comfortable... After a hard day seeing the sights of Singapore the roof top pool was great to cool off and enjoy a cold beverage...
  • Alexandar S
    Alexandar S
    Mar 2023 1 contribution
    ...Ambiance up at the Rooftop Bar is amazing, room is gorgeous, and the staff is the key to impress a guest. Housekeeping, Reception and Concierge staff are caring and attentive... Restaurant staff are professional and passionate, especially made me feel so welcome each time we dine at The Dining Room...
  • Cupert
    Cupert
    Feb 2023 1279 contributions
    We bought a 3 nights package through Luxury Escapes and enjoyed our stay in this lovely hotel. We selected the Cosy room and it is cosy and a bit on the compact side... The pool is lovely place to swim and relaxed in, in Singapore’s warm and muggy climate... The breakfast offered a mixture of European, Asian and English style breakfast... Love the central location of this hotel and the sheer fact that it is neighbour to the hawker’s Center was welcoming as we loved Singapore’s street food scene...
  • Andy C
    Andy C
    Feb 2023 2 contributions
    We stayed here recently on a long Singapore layover... Right across the street from Lau Pa Sat Market and 15 minute walk to Chinatown and harbor viewpoint overlooking Marina Bay Sands Gentleman at check in, bell hop attendant and maintenance man were all courteous and great...
  • Kiwijustme
    Kiwijustme
    Jan 2023 110 contributions
    ...Location was good, rooms very comfy (pillows soft and luxurious and a good shower - who could ask for more). Breakfast was ‘ok’ but we wouldn’t have paid $$48SGD pp if it hadn’t been part of our booked accommodation package as don’t believe that would have been value for what we got...
  • Ronald Y
    Ronald Y
    Dec 2022 1 contribution
    Awesome location convenient to public transportation and foods stalls every night. Lobby of this hotel is unique and very stylish... Our room is comfortable and clean with free mini bar items... Cool features from in room iPad... Service was marvellous offered by Ben his dedication to make sure his guest meet their needs and concerns...
  • Andrew E
    Andrew E
    Dec 2022 2 contributions
    ...From the moment we arrived, the concierge staff went above and beyond to help us with our belongings to the moment we left to go home, the service was exceptional. Our waiter at breakfast remembered us after the first day and had our coffee orders memorized for the next day and remembered where we sat which was a treat and speaks to their commitment to good service... Room service was great as well and the food was top notch...
  • Ramesh
    Ramesh
    Dec 2022 1 contribution
    ...Entire team were Friendly professional , right from the Reception desk ensured check in process a pleasant one, helpful luggage handling team, Excellent service at Restaurant in the Ground floor, Specifically Mrs. SUSAN demonstrated the hospitality and made us comfortable, felt like as if we are at home, Kudos to her as beyond professional she is really taking care of the guests. Room layout, width was bit small, other amenities were good...
  • Shaz S
    Shaz S
    Nov 2022 1 contribution
    ...I was given a room upgrade upon arrival as well as the $100 dining credit... However the complimentary breakfast made up for it... Overall, I had a great stay at this hotel and the staff was very welcoming and helpful, especially Naseer (part-timer) from the restaurant really stood out with his professionalism and exceptional service... Kudos to the entire staff for making our stay top notch...
  • Ray Catt
    Ray Catt
    Nov 2022 4 contributions
    Great location in central business district with very attentive service, especially Ben the Concierge. Rooms very comfortable, very clean with high tech iPad services... Breakfast very good and included with staff who can't do enough for you which was very nice... Overall everything was great and located right next to Lau Pa Sat if you love the local satay bbq every night...... and you can walk easily to Boat Quay for great nightlife... Recommend a gin and tonic in the relaxing pool bar on the roof garden to start the evening off well...
  • Renzo
    Renzo
    Nov 2022 10 contributions
    ...It was ok I thought it was a bit out dated but that’s just my opinion, it felt damp but I liked the bathroom and electric curtains however one of the curtains was broken the temporary bed was the worst bed I’ve ever slept on but the master bed was pretty comfortable. The breakfast was nice but not the best I’ve ever had and the staff were really nice... There were many movies to choose from and everything was controlled by an iPad and there was an iPod as well overall it was a good stay and I would recommend...
  • Simon A
    Simon A
    Oct 2022 3 contributions
    From the point of arrival at the entrance, I was met by the concierge who organised my bags to be taken inside took me down to the check-in counter and things proceeded from there. I was shown upstairs to a beautiful room... The facilities were fantastic, the rooftop pool and bar and lounge area... The breakfast was magnificent along with French champagne and bloody Mary all the service staff were very friendly accommodating and remembered your tastes and fussed over you without being interfering... The hotel itself is Central in the city of Singapore easily accessed to fantastic food market across the road... In particular, I would like to mention my concierge... He answered all my questions went out of his way to find me a taxi even on a rainy day... All the staff worked together with the number one priority being the comfort and happiness of the guest I really loved staying there and a special... These are the things that make your holiday, memorable and special...
  • Scouseandspouse
    Scouseandspouse
    Oct 2022 192 contributions
    Great location, right next to the Lau Pa Sat hawker centre (which has a huge number of excellent snd reasonably priced street food choices) and Satay Street. Lovely room but one niggle - our duvet was too small for the cover and the bed!... All the staff were very friendly and helpful - one of the women on reception helped us both with our local SIM cards and we were so grateful 🙏 Close to Marina Bay and local stations... In all, a pretty decent hotel and we had a good stay...
  • Jean Y
    Jean Y
    Oct 2022
    Hotel was centrally located and convenient to all you needs. Food market public transportation and more... Delicious food for breakfast and in pool bar... Concierge Ben help us sort our problems first by checking us in and guiding us by providing restaurants and places to hang out and to have a great souvenir photos, the to our last day he help us out getting a taxi to a fond farewell... Thank you recommended this hotel to anyone business or leisure...
  • hyowonp2015
    hyowonp2015
    Oct 2022 3 contributions
    It's a rather small boutique luxurious hotel in CBD away from all the tourists but close proximity to Clark Quay, Marina Bay Sands, Fullerton, Chinatown, Esplanada, Merlion etc... However, the friendliness of the staff from front desk, concierge, cleaning, restaurant, bar changed my stay into an unforgettable experience... They truly make you feel welcome and help you in every way possible... Hotel is clean, pool is just right to have a dip on a hot sunny day, gym is well maintained, the hotel itself never gets too crowded as most guests seem to be business travellers... It was a big plus for me as I had a lot of time to kill away from work... The room is just about the right size well equipped with all the amenities you might need, breakfast doesn't provide a wide selection but has enough to give you a good start of the day... Would love to return to this hotel soon!...
  • ed8080
    ed8080
    Sep 2022 184 contributions
    A stylish hotel with a distinct contemporary vibe which it manages to pull off pretty well, all inside a historical building. Good location with significant sights either within walking distance (which can depend on how hot and humid it is at the time of year you visit!)... or a short taxi or metro ride away; a famous hawker market is right across the street!... The rooftop pool area is nice although space around the pool is a bit limited... Enjoyable breakfasts although pickings were a bit slim for me on the vegan front, especially after three mornings of having pretty much the same thing... What lifts this hotel is the great service I encountered at the restaurant, reception and the doorman with a special call out to Ismail who really helped with a tricky taxi situation...
  • Bec R
    Bec R
    Aug 2022 93 contributions
    The room we had was so spacious with a huge bedroom and seating area, plus a huge bathroom with a separate WC and shower, with a huge bath in the main bathroom... The bed was as comfortable, we loved the pillow menu and the space was clean... The greeting at the front desk was very welcoming - thank you to the staff there who helped us check in after a long day/ flight...
Powered by AI
Was this helpful?
Tripadvisor is not responsible for this summary or any opinions in it. Please read full traveler reviews for more details and information.
2898Reviews1Q+A100Room tips
Traveler rating
  • 1,824
  • 691
  • 222
  • 110
  • 51
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
Fiona T wrote a review Dec 1
Sydney, Australia22 contributions
Lovely hotel near the financial centre and Chinatown, plus not far from Marina on the Bay. Close to the MRT for easy access to Orchard Road, Sentosa Island, etc. Bed and room we're comfortable. Complimentary water, juice and nuts were appreciated. Nice rooftop pool.
Read more
Date of stay: November 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: The hotel has an excellent Hawker Food Market in the street outside. Very popular!
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Helen R wrote a review Nov 2023
4 contributions
Benjamin and Samantha at front desk were extremely helpful and friendly. Hotel setting and furnishings were tasteful with close proximity to all the attractions at Marina Bay Gardens and food stalls and MRT stations close by. Will definitely stay here again next time to come to Singapore. Beds were very comfortable
Read more
Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Garry Chan, General Manager at The Hotel Telegraph
Responded 1 week ago
Dear Helen R, Thank you for sharing your lovely review on Tripadvisor. I'm delighted to hear that you appreciate the service of our dedicated team especially Benjamin and Samantha, our Front Office Manager. It is our utmost priority to ensure all our guest feels valued and receives exceptional service, so your kind words truly mean a lot to us. I look forward to welcoming you back soon for another memorable stay experience here with us at Hotel Telegraph. Kind regards, Garry Chan
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
K4300IQpeterh wrote a review Nov 2023
77 contributions
Outstanding hotel in the city centre of Singapore. Rooms generous size and spotless, a fabulous roof top pool with bar service, a must in Singapore.. walking distance to mrt and with the satay Lau Pa Sat hawker market across the street.. very happy to come back
Read more
Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: The cocktail package well worth it.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Garry Chan, General Manager at The Hotel Telegraph
Responded 1 week ago
Dear K4300IQpeterh, Thank you very much for staying with us and we are grateful that you kindly shared your recent stay experience on TripAdvisor. We are delighted to know that you appreciate the overall service, our facility and our prime location. Our team is dedicated to deliver for each of guest the top notch service and we pride ourselves upon our location and hospitality that our guests feel comfortable. We sincerely look forward to having you with us again should your future plan brings you back to this vibrant city. Kind regards, Garry Chan
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ROGER F wrote a review Nov 2023
3 contributions
I cannot believe some of the reviews here this hotel was excellent and the staff wonderful from check in to departure their jewel is Ismail Asst Chief Concierge he could not do enough for you the hotel is lucky to have a great location thank you hopefully see you all again
Read more
Date of stay: November 2023
Value
Location
Service
Trip type: Traveled solo
Room Tip: Easy to visit most tourist areas
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Garry Chan, General Manager at The Hotel Telegraph
Responded 3 weeks ago
Dear ROGER F, I am delighted to learn that you have an enjoyable stay with us. We appreciate your compliments for our dedicated team, and we are very humbled to learn of your praise for Ismail, I will ensure your kind message is delivered to him personally. The team and I are very much looking forward to the pleasure of welcoming you for another memorable stay experience at Hotel Telegraph in the not too distant future. Kind regards, Garry Chan
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rob C wrote a review Nov 2023
26 contributions
Where do I start? This is NOT a 5 star hotel. More a 3-star hotel, that evokes tacky Las Vegas. I would not recommend anybody stay here. PROBLEM 1 - ROOM SIZE We booked a 'Deluxe Room' that the hotel's web site says is: "From 35 m² / 377 sq ft". (see pics) The word "From" in that sentence means the smallest Deluxe Room should be 35 m² in size. I did not have a tape measure with me, but it felt cramped so I paced the room out. I can not see that the room was bigger than 27 m2. It was a room so small that we were continually moving suitcases on the floor to open cupboard doors. I called the from desk and was told "Yes - you booked and we gave you a Deluxe Room, but these rooms have a range of sizes". The counter argument that our room was LESS than the quoted minimum size was met with: "You will need to discuss that with your travel agent?" Excuse me? It is not their fault. The hotel did not provide what the travel agent had booked. On checking the Fire Escape floor plan on the back of the door (see pics) it is very clear our room was indeed smaller than the other Deluxe Rooms. In all fairness - the hotel offered that we could move rooms ... but this was the last night of the stay, and the hassle of re-packing/un-packing was not worth it. PROBLEM 2 - HUMIDITY I have stayed many times in Singapore hotels, and fully understand that it is a humid place; especially in November. But agree 100% with so many of the other reviews of this hotel that the rooms smelled moldy, and felt damp. That level of moisture in the air conditioning is wrong. The hotel is either (1) recirculating the air way too much (to save money), or (2) are not using a de-humidifier in the AC system (as it costs money). My hayfever/allergies were triggered the minute I walked into the room, and each morning woke with blocked noses. Be warned if you are sensitive to mold. PROBLEM 3 - INSECURE WIFI This is inexcusable. I happened to notice that when my phone (Android) was connected to the hotel WiFi, I was being prompted that Room 4xx was casting a video to their TV. And I was even informed that the video was of an Indian cricket match. As we had friends staying in the hotel in another room, we did an experiment: While in the hotel restaurant, I started a Youtube video, then cast it to their room. We went upstairs, and sure enough, it was playing on their TV. See the screen-capture from my phone of some (it was a long list) of the room TVs to which I had access. This shows a serious lack of basic network security with the Hotel WiFi. If you value your data privacy, and travel with a phone/laptop - do not stay here. PROBLEM 4 - LUGGAGE SPACE As in most hotels, there is a shelf for a suitcase. But look at the picture; A hand carry could fit, but nothing larger. PROBLEM 5 - DIM LIGHTING I support the hotel's desire to save energy with low power (LED?) lights - but not to the ridiculous extreme practised in this hotel. All parts of the room were dim when all lights were on. This was made worse by the fact that very little light came in from outside; with our curtains FULLY open, we only had a view outside that was 600 mm (??) wide. Not quite the 'City View' promised (along with the 35 m²) on their website. The dim lighting in the bathroom will be an issue for any woman wanting to touch up their makeup/hair before going out PROBLEM 6 - GENERAL MAINTENANCE See the image of the loose power point that was coming away from the wall in the bathroom. See the image of the laminate coming away from the luggage shelf. There is no image, but the shower rose in the ceiling had 40%~50% of the small jets blocked and no water came out of them. We have the same style shower rose at home; cleaning these rubber jets is a trivial, quick task. The Tacky Las Vegas comment above comes from the general appearance of scuff marks and damage on the walls/etc, and 'patched' bits everwhere.
Read more
Date of stay: November 2023
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Garry Chan, General Manager at The Hotel Telegraph
Responded 3 weeks ago
Dear Rob C, Thank you for taking the time to write this constructive review on TripAdvisor. I sincerely regret to note of your disappointing experience and please accept my profound apologies for the negative impression reflected and inconvenience caused. It was most unfortunate that we fell short on this occasion and your feedback have been shared with our team to ensure we focus on enhancing our standard and rectify the technical shortfalls. We greatly appreciate your constructive feedback and rest assured that we are looking into the issues raised by your goodself and every effort is being made to ensure we meet our guests’ expectations. We do hope you will give us another opportunity to host you again should your travel bring you back to this vibrant city in the near future. Best regards, Garry Chan
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jonathonwilliamd wrote a review Nov 2023
Perth, Australia2 contributions
2nd time we’ve stayed here. Lovely hotel and a great room. The staff here are the strength of the hotel though. Friendly, polite and nothing is too much trouble. The rooftop bar, pool and staff were a highlight.
Read more
Date of stay: November 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Stay here. You won’t be disappointed
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Garry Chan, General Manager at The Hotel Telegraph
Responded 3 weeks ago
Dear jonathonwilliamd, Welcome back again and thank you for taking the time to share your valuable feedback. It is great to hear that you enjoyed your stay and we are pleased to hear your appreciation of the hospitality of our dedicated team along with your kind words about your stay experience. We look forward to hosting you again on your next return visit to this vibrant lion city. Kind regards, Garry Chan
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sean S wrote a review Nov 2023
Figtree, Australia5 contributions
Beautiful looking hotel Great location for everything you want to do in Singapore walkable to Marina bay / museums/ shops All transport is close by & cheap to travel Outside the hotel night time Satay st turns into a vibrant dining / drinking experience Just a great location to enjoy your stay in Singapore
Read more
Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Garry Chan, General Manager at The Hotel Telegraph
Responded 3 weeks ago
Dear SeanS, Thank you for sharing your comments with us at TripAdvisor and we are delighted you had an enjoyable time staying with us, especially our central location. Thank you again for the great feedback and we look forward to welcoming you back on your next trip to Singapore. See you soon. Kind regards, Garry Chan
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bellaful wrote a review Oct 2023
Hong Kong, China419 contributions
+1
Conveniently located in the midst of the city center, and literally next to a food hawker place - which is usually busting with all the flavours of South East Asia, including those tasty satays. Room: spacious, clean and feels luxurious with the bath tub. Offered some free snacks and drinks which were great. Food: better than expected breakfast! Actually I loved it!! Beats the food from the hawker center. My favourite was the Singaporean pork soup dish. It was nice getting a night cap in the evening by the pool. Service: amazing all round. Would love to come back again!
Read more
Date of stay: October 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Garry Chan, General Manager at The Hotel Telegraph
Responded 4 weeks ago
Dear Bellaful, Thank you for sharing your comments with us at TripAdvisor and we are delighted you appreciate our facilities and the complimentary amenities and more importantly you had an enjoyable time with us. Thank you again for the great feedback and we look forward to welcoming you back on your next trip to Singapore. See you soon. Kind regards, Garry Chan
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Daniel S wrote a review Oct 2023
Glasgow, United Kingdom1 contribution
Arrived in the evening, first room to was broken (found out after I’d unpacked for my 5 day stay) also room felt very damp. Eventually they got me another room, with a disabled access shower. The hotel rooms are so small, in the bathroom, as it was an ‘accessible’ room, the whole bathroom got soaked when I had a shower. Not ideal. Again, another damp room. It was late so I tried to just get to sleep. Terrible nights sleep due to the damp feeling but I couldn’t be bothered trying to get another room after a very long day. Asked the next morning and got transferred to yet another room. Same damp feeling so they got me a dehumidifier which helped but only a little. Rooms are v small. Also the whole swimming pool area never gets any sun, due to the tall buildings throughout.
Read more
Date of stay: October 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Garry Chan, General Manager at The Hotel Telegraph
Responded 5 weeks ago
Dear Daniel S, We thank you for sharing your personal experiences during your recent stay at Hotel Telegraph. Your feedback is most appreciated as it will assist us to continue improving our services. We are sorry to hear about your room issues that was encountered and would like to apologise for the inconveniences that it caused during your stay. I have instructed my technical team and our appointed AC/ventilation contractor to look into this matter and to resolve the technical issue immediately. I am just curious as our rooftop swimming pool was always sunny and our guests wanting to sunbath were always happy to spend time up there during the day. Should you be planning to return on your next visit, please contact me and I will personally make the necessary arrangements. Once again, my sincere apologies. Kind regards, Garry Chan
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rebecca E wrote a review Oct 2023
1 contribution
I stayed here with my husband and 3 kids for one night and it was such a disappointing experience which is such a shame because the exterior of the building and the location are both great. Inside the hotel itself is so outdated, the decor in the lobby is quite gaudy and old and the rooms are desperately in need of a refresh. The major issue though is that the room was absolutely filthy. When we were finally able to check in to the room, while we were getting ready to go out my daughter was walking around with bare feet and within 5 minutes they were absolutely black with dirt. After looking around I could see long hairs everywhere, clumps of dust and dirt, soft furnishings were dirty, the balcony full of cobwebs and bird droppings. I asked reception to clean the room again while we were out and when we came back it was exactly the same. The bathroom floor got a bit wet while my kids were in the bath and the bathmat I wiped the water with was black with dirt afterwards. Overall, it was a very uncomfortable stay and we were so glad to check out. The rooms are also incredibly damp and musty. We left with everything in our suitcases slightly damp. I also spoke to the manager who offered us breakfast for free which was nice of him but we didn't really trust the cleanliness of the hotel at all at that point and turned it down. Aside from that I don't feel they really took my complaint that seriously so I doubt the rooms are any cleaner now.
Read more
Date of stay: October 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Don't stay here unless you don't mind a damp and dirty room
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Garry Chan, General Manager at The Hotel Telegraph
Responded Oct 26, 2023
Dear Dreamer559142, We are very sorry to read that your experience was marred by such disappointment and not what you have rightly expected it to be. We do apologize and have taken the liberty to share the comments with our Executive Housekeeper and the team to focus on the improvement especially on the general cleanliness of the balcony suite. The lapse in the cleaning process was totally unacceptable. We are currently working on an improvement plan for the property and we hope one day you will return to stay with us again. Please rest assured that we do take your feedback seriously and that we will do our utmost to improve and better meet your expectations and hopefully you will give us another opportunity to host you and your family again at Hotel Telegraph in the not too distant future. Kind regards, Garry Chan
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the Singapore area.
PRICE RANGE
$205 - $314 (Based on Average Rates for a Standard Room)
LOCATION
SingaporeSingapore
NUMBER OF ROOMS
134
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

THE HOTEL TELEGRAPH - Updated 2023 Prices & Reviews (Singapore)

Frequently Asked Questions about The Hotel Telegraph
Which popular attractions are close to The Hotel Telegraph?
Nearby attractions include Marina Bay (0.2 miles), Kee Hing Hung (0.1 miles), and Lau Pa Sat Festival Pavilion (0.05 miles).
What are some of the property amenities at The Hotel Telegraph?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at The Hotel Telegraph?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at The Hotel Telegraph?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Hotel Telegraph?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to The Hotel Telegraph?
Conveniently located restaurants include French Fold Telok Ayer, Merci Marcel Club Street, and Meadesmoore.
Are there opportunities to exercise at The Hotel Telegraph?
Yes, guests have access to a pool and a fitness center during their stay.
Does The Hotel Telegraph have airport transportation?
Yes, The Hotel Telegraph offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Hotel Telegraph located near the city center?
Yes, it is 0.4 miles away from the center of Singapore.
Are any cleaning services offered at The Hotel Telegraph?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Hotel Telegraph?
The staff speaks multiple languages, including English, Chinese, Indonesian, and Malay.