Maxwell Reserve Singapore, Autograph Collection
2 Cook Street Maxwell Reserve, Singapore 078857 Singapore
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About
#144 of 372 hotels in Singapore
Location
4.5
Cleanliness
4.5
Service
4.4
Value
3.8
Travelers' Choice
Located in downtown Singapore in Murray Terrace, a 100 year old British colonial building, Maxwell Reserve is a masterpiece envisioned by owner Satinder Garcha and executed by the world renowned French designer Jacques Garcia.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Airport transportation
Meeting rooms
Rooftop terrace
Wifi
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Special diet menus
24-hour security
Baggage storage
Concierge
Executive lounge access
Non-smoking hotel
Sun deck
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Telephone
Wardrobe / closet
Bottled water
Wake-up service / alarm clock
Minibar
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Quaint
Languages Spoken
English, Russian, Spanish, Chinese and 3 more
Hotel links
Special Offer:Earn Marriott Bonvoy bonus points on each stay
Location
100Great for walkers
Grade: 100 out of 100
952Restaurantswithin 0.3 miles
116Attractionswithin 0.3 miles
2 Cook Street Maxwell Reserve, Singapore 078857 Singapore
Getting there
Telok AyerSingapore Mass Rapid Transit7 min
DowntownSingapore Mass Rapid Transit12 min
Rental CarsSee rental cars from $80/day
176Reviews4Q+A21Room tips
Reviews
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Best Indian meal in a long time! Fantastic service and definitely not the last time I will be here. All in a fantastic setting with historic images from a by-gone era and great interiors:. Johthi personifies service!
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Date of stay: September 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Gorgeous restaurant, amazing food, wonderful service. A great set lunch and wine, highly recommend ! Johthi saw to our every need and was superb - a real charm! Will definitely be back, and definitely take time to explore the various rooms of the hotel!
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The service enjoyed helping us understand the beauty of the dishes, which are classics to the sub-continent. Our device manager, Johthi, was elegant and very knowledgeable. Our entire experience was unexpectedly delightful, from food to environment to the people who created the day.
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
A terrible hotel and worst hotel experience ever. i had stay there for couple nights in August and i regret it, it’s expected that the room is small but it’s far worse than that. Receptionist is either not there or chatting with each other behind counter. Surprised by the non-24 hours in room dining and it stoped after 9PM, it’s not up to standard as a 5-star hotel. In addition, my daily workout has been disrupted as the gym was just a disaster. It’s supposed to be 24 hours gym but there is no light at the front door, it’s completely dark at entrance and I was confused. The towel is not found with yellow stains on, disgusting!! Staff are not helpful at main entrance even it’s pouring rain and storming outside.
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Date of stay: August 2023Trip type: Traveled on business
Room Tip: Not an option
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Duc Tran, Guest Services / Front Office at Maxwell Reserve Singapore, Autograph Collection
Responded 3 weeks ago
Dear DayTrip49685366759, Thank you for sharing your valuable feedback regarding your recent stay at our hotel. We deeply appreciate your insights and are sorry your experience fell short of expectations. Providing the highest level of hospitality is our number one priority. Your feedback has been shared with the leadership team to review and ensure necessary guidelines are in place to improve our standard. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Duc Tran.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had an absolutely wonderful dinner at Shikar! Enjoyed the ambience, service and all the food. Highly recommend the brioche toast dessert! Special shout out to Jyothi for making the evening extra special with a surprise anniversary wish!
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Highly recommend the brioche dessert!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Dear Maxwell Reserve Hotel, Autograph Collection I wanted to leave a negative review since the personnel was not nice or welcoming and did not smile.Poor service.I believe manager Keshav lacks professionalism and effective leadership.In my opinion, you should set a good example as a manager.I believe the business should fire him or send him to training.How ridiculous is this KESHAV? I hope your boss see this. My name is Melanie
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Duc Tran, Guest Services / Front Office at Maxwell Reserve Singapore, Autograph Collection
Responded 3 weeks ago
Dear Melanie, We recognize your time is valuable and appreciate the feedback you have provided. Receiving warm and friendly service from our associate sets the tone for a great experience. We sincerely apologize if we have not met your expectations. If you would like to share in more detail about your experience, you can call me and we can discuss further about this incident. We hope you choose to visit us again, whenever your travels bring you back to the area. Sincerely, Duc Tran. Cluster - Room Division Manager 9144 0863
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was given a single room instead of the double room (that I booked and payed in advance), and when I complained I was said that the room is just “small”! Only when I noticed to the reception associate that I actually had one towel, one pillow and one of everything else (since it was a single room!), they offered me to be compensated with a free breakfast! I declined, since I did not payed more than 550 SGD for a single room with a breakfast! It was a fraud and I am really upset and I will surely noticed that to Marriott Bonvoy service. Moreover after the complaint to Marriot the hotels proposed to catch up the next time we would have been in town...... such a pity we have been in Singapore again in 2 weeks and the hotel didn't answered after we notified it!! Marriot watch out better for your partner! Far away from Marriot standards…
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Date of stay: July 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Duc Tran, Guest Services / Front Office at Maxwell Reserve Singapore, Autograph Collection
Responded Aug 14, 2023
Thank you so much for sharing your feedback with us. It is regrettable that your experience in our hotel did not meet your expectation and we sincerely apologize for any disappointment. Our team was informed about your intention to go back to Singapore from the 10th to the 12th and we were ready to arrange the best experience for you should you decide to book with us again. The lack of communication has caused this misunderstanding and I deeply regret its negative impact on your experience with us. We appreciate your valuable feedback which gives us opportunity to improve our standard. Please contact me directly the next time you would visit Singapore and I will personally ensure that your experience would be seamless. Duc Tran Cluster Room Division Manager rdm-cluster@thegarchagroup.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gosh I really loved this hotel. The location was fantastic - close to the MRT and to amazing food. The rooms had comfy beds, lots of pillows (of varying softness), luxury bath fittings, an enormous shower and a soaking tub, a hidden mini bar with real glassware and a fresh lemon, and very functional blackout curtains. I loved the old world bar. All of the staff were very responsive and helpful. My only quibble is with the lobby - there is no seating at all! Nowhere to sit while I waited for a taxi, nowhere for kids to wait while mom checked in. Please remove the decorative seats in the middle of the room with a sign saying “do not sit.” Please add a few real chairs or a love seat. Your guests are hot a weary. Otherwise, it was a top notch hotel.
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Date of stay: August 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Staff is tops when it comes to customer service. The place is decorated like a museum paying tribute to Indian Royal Army. You can look at artifacts for days. Thank Kachev, Christopher, Ian, chef Peter! Located near dozens of restaurants, but frankly I never left the property, as the food and service was so good.
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Date of stay: June 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The room was small and toilet was so dirty and stained bedsheets. I could near constructions nearby in early morning. The price was really expensive and I could easily get one and cheaper and more convenient location. Not worth the stay!
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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PRICE RANGE
$294 - $375 (Based on Average Rates for a Standard Room)
LOCATION
SingaporeSingaporeChinatown / Outram / Central Business District / Central Area/City Area
NUMBER OF ROOMS
127
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Frequently Asked Questions about Maxwell Reserve Singapore, Autograph Collection
Which popular attractions are close to Maxwell Reserve Singapore, Autograph Collection?
Nearby attractions include East Inspirations (0.2 miles), Chinatown (0.3 miles), and Tea Chapter (0.1 miles).
What are some of the property amenities at Maxwell Reserve Singapore, Autograph Collection?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Maxwell Reserve Singapore, Autograph Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Maxwell Reserve Singapore, Autograph Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Maxwell Reserve Singapore, Autograph Collection?
Conveniently located restaurants include Bar-Roque Grill, Loulou - French Cuisine & Wine Bar, and NOX - Dine In The Dark.
Are there opportunities to exercise at Maxwell Reserve Singapore, Autograph Collection?
Yes, guests have access to a pool and a fitness center during their stay.
Does Maxwell Reserve Singapore, Autograph Collection have airport transportation?
Yes, Maxwell Reserve Singapore, Autograph Collection offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Maxwell Reserve Singapore, Autograph Collection located near the city center?
Yes, it is 0.6 miles away from the center of Singapore.
Are any cleaning services offered at Maxwell Reserve Singapore, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Maxwell Reserve Singapore, Autograph Collection?
The staff speaks multiple languages, including English, Spanish, Russian, Chinese, Dutch, Filipino, and Tamil.
Are there any historical sites close to Maxwell Reserve Singapore, Autograph Collection?
Many travelers enjoy visiting Battlebox (1.2 miles), Fort Siloso (2.4 miles), and Emerald Hill (2.1 miles).