First of all, I love the area. The hotel is located around the riverside and is very peaceful. Having a drink and delicious dishes at the location is one of the best memory of my stay in Singapore. Staffs are very friendly and lovely. The hotel is very modern and nice. Therefore, I recommend M Social Singapore. Thank you so much for all.
Stayed here in May 2021 in the midst of Covid. Despite the busy day, the front office staff Shafiq never fail to cheer our day up with his friendly persona and even offered us late check out. His attention to detail is a plus point. Breakfast was delicious though it was done in a takeaway mode. Will be looking forward to our stay here real soon!
Awesome and fun way to design your own perfume. Shahira is helpful and knowledgeable with recommending different perfume scents. The packaging and variety of perfumes are great. Recommend my friends to try it out
We initially booked the Alcove room with honeymoon decoration. But were surprised to see anniversary decorations instead. It wasn’t a big deal for us actually and we just wanted to highlight to the staff. But the staff was polite and very professional on handling the issue and offered us to upgrade our room to loft premier. Shoutout to Syahirah for her professionalism. Thank you M Social for the wonderful experience.
I do not have any more access to the survey the hotel asked me to fill up but luckily I compiled my responses below. I gave feedback on 9 May and had not heard anything from the hotel even though I asked on 17 May. And when I asked through IG and FB DMs, all they can say is please call/email the hotel (the same email that has not been responsive), or to fill up yet another form online. If you are not serious about getting feedback or improving, please don't waste customers' time. Housekeeping: The housekeeping staff was trying her best but obviously overworked. On the first day, I kept my make-up room (MUR) light on when I went out and also verbally told one of the front counter staff in person to make up the room. When I came back to the room 3 hours later, the room was still not made up. I spoke to the housekeeping staff outside my door who said she can only come after cleaning up the rooms of those who had checked out. I immediately called the front desk and the staff also said they can clean my room ONLY AFTER 5:30PM AS THEY ARE PRIORITISING GETTING THE ROOMS READY FOR CUSTOMERS WAITING TO CHECK IN. This is the FIRST HOTEL I have come across that actually tells a CURRENT, PAYING customer that the make-up service can only be done after a certain time. It is conveying to me that the service request of a CURRENT customer is LESS IMPORTANT than a NEW customer's. The next day, knowing I had such an unpleasant experience the day before, when we went out, in addition to turning on the MUR sign, I called and gave instructions in person as well to the service staff, who AGAIN repeated the "after 5:30pm" policy. I AGAIN reiterated for my room to be cleaned when we came back three hours later. As the room was still not made up when we went back, I called to remind them and had to deal with the "after 5:30pm" spiel all over again. Note that at no point during both occasions did I ask for IMMEDIATE service. There was a three-hour timeframe to work with. Both days, the housekeeper came after some time but had to clean the room with us inside. On the second day, I was very specific that I had an unpleasant experience with housekeeping the day before and did not want to deal with this again. It was sorely disappointing, extremely infuriating, and ridiculous that on every encounter, you are showing that a CURRENT customer's reasonable service request is NOT AS IMPORTANT as bringing in more money by attending to NEW customers. You either need to engage more housekeeping staff or if you have no way of coping, WARN CURRENT CUSTOMERS CLEARLY when we are booking the hotel that rooms can be made up only after 5:30pm and it's then a case of caveat emptor. Staff were all nice and friendly but referencing my above experience with housekeeping, it marred the stay to the point where I felt VERY RELIEVED on check out day because I knew I did not have to deal with any more housekeeping delays any more. Please note again: the housekeeper tried her best and it is not her fault. The issue is with management running the housekeeping service in a way that makes current customers feel unwanted and not valued anymore. Pillows: I asked if the hotel had other kinds of pillows that were firmer as I woke up with a neck ache the next morning. They brought me one (see photos) showing visible mold stains all over. It's highly disgusting and unhygienic. Breakfast: When booking the stay with breakfast, it was not clear this was not a typical buffet breakfast offering so it is disappointing to only get 3 options - and these 3 options are not even changed on a daily basis. Room decor: Given it's a small room, please consider providing more hooks on walls and cabinets so we can hang things.…
Very professional workshop with wide range of scents available. Our guide Ana was very informative and gave suitable ideas based on our preferences. Would highly recommend to everyone who wants to smell good! 👍🏻
Very fun. Able to try out the different scents and make your own customized perfume! Ana who was conducting the workshop was v friendly and informative:) You can bring back a 30ml bottle of perfume and can bring to the Madison 21G shop for engraving of your name on the bottle.
Checkout was smooth because opted for express checkout so we could skip the queue, check in was fast and smooth as well and we were able to check in early. Customer service was excellent from the beginning to the end.
Smooth check in and check out. Went for the cocktail masterclass with the hotel package. Was fun and interesting. Room was tad small with the loft but still comfy and quiet. Helpful with our request of wine glass and a bucket of ice for our room!
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