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Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified)

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2 Bukit Manis Road, Sentosa Island 099891 Singapore
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (3163)
Room & Suite (456)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 07/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified)
Updated 07/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 17 hotels in Sentosa Island
Location
Cleanliness
Service
Value
Travelers' Choice
Sofitel Singapore Sentosa Resort & Spa is the newest French luxury 5-star resort hotel on Singapore's favourite island. Situated at the top of a cliff rising above Tanjong Beach, it is a haven of tranquility and relaxation blessed with stunning views of sunsets over the horizon. Greeting guests upon arrival in the lobby is a dazzling bespoke lighting installation inspired by the Milky Way hanging from the lofty ceiling. The entire property is cosseted in lush tropical greenery and overlooks the South China Sea. The 215-room hotel includes luxury rooms, suites and villas, and offers an array of delectable cuisines from around the world at its various F&B establishments. Facilities include indoor and outdoor event spaces, a state-of-the-art gym, children's playroom, complimentary internet access and shuttle services. Completing the experience for guests is a spacious swimming pool deck and the world's largest Sofitel Signature So SPA.
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Room & Suite (456)456
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Babysitting
Valet parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Indoor play area for children
Kids club
Highchairs available
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Head massage
Manicure
Massage
Neck massage
Pedicure
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Additional bathroom
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Charming
Languages Spoken
English, Chinese, Malay
Hotel links
Special Offer:Infinite Family Experiences

Location

Full view
69Somewhat walkable
Grade: 69 out of 100
12Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
3,083Reviews69Q+A100Room tips
Traveler rating
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Nadia E wrote a review Today
7 contributions
Just spent a night at the Sofitel Sentosa for my husband's birthday. Very disappointed in the overall experience; 1. Staff poorly trained, unable to understand 5 star service: forgetting orders, bringing mains at same time as starters, giving us bill while still eating. 2. Room unclean, despite reminders for guests to stay clean with sanitiser save facemasks our room was dirty - dust on bedside tables and tea marks on the desk. 3. Food quality very poor. The food isn't freshly made on site, instead they have opted for mass-produced poor quality frozen food which they heat up. 4. Dinner package was very basic with additional charges for simple extras such as vegetables to accompany a main of a piece of chicken. Dessert was pre packaged frozen tart you buy from any supermarket but incurred an additional charge of $5 each. 5. Only allowed to stay in the pool for 2 hrs per day, we were not informed of this until we arrived there. What else are you going to do on a staycation than lie at the pool - we're not in Sentosa for the destination since every guest clearly lives here. The walls of the pool are covered in black grease, see photo of marks on legs after swimming. 6. Spa section very depressing. The message itself was good but the facilities are attrocious - pool was filthy, sauna closed for maintenance and all other areas in the garden were closed. Planned to spend an entire day at the spa but left shortly after the massage. It's evident that the lockdown has affected revenue which I am very sympathetic to, hence the reason for booking an expensive staycation. However Sofitel are attempting to recover lost revenue by increasing margin on cheap food, untrained staff and no cleaning nor maintenance, whilst charging premium rates. My advice, don't underestimate consumer power - we're in this together but only if you treat us properly. Drop the greed and either reduce your rates to the 3 Stars you're currently performing at, or step up the quality. I won't be returning and advise other would be guests to assess if they would be comfortable spending $1.3K on a $500 stay.
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Date of stay: September 2020Trip type: Traveled as a couple
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jamesgthang wrote a review Aug 2020
17 contributions2 helpful votes
Hotel's Favorite
Booked a weekend birthday stycation, first hotel booking since the circuit breaker lockdown period began. I had a wonderful stay and highly recommend a visit to give that relaxing holiday feel while still at home in Singapore. The food quality and choices (Cliff restaurant dinner, Kwee Zeen breakfast and room service) exceeded my expectations and I would return to visit Sofitel Sentosa again just for dinner. All of the staff were extremely friendly and helpful but a few really stood out and need specific mention. I originally had made a mistake in booking the room booking and could not use my Accor All platnium upgrade benefit. Naturally I was a bit upset but the front desk staff was really kind, helpful, made me feel weclome and went out of their do what they could to make sure my stay was a memorable one. I think the hospitality and professionalism of front desk staff exceeded my expectations even for a prestigious brand such as Sofitel. Samantha and Farah are exceptional employees who go above and beyond the call of duty that Accor should be proud to have as a member of their team. I also need to mention a member of the pool staff, Sarah, who despite being extremely overwhemed and understaffed at the poolside this holiday weekend rush, he was constanly running back and forth fullfilling orders and despite some delays he was able to accomodate all of the guests. I never saw him idle for a minute during the two hours i visited the pool. All in all, this was a 5 star visit for Sofitel Sentosa Resort and has exceeded my expectations despite all of the recent changes and regulations needed in these stressful times. If you're thinking of a weekend staycation getaway book a room at the Sofitel Sentosa Resort and be a part of the restoration of the great travel and hospitality industry here in Singapore.
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Date of stay: August 2020
Value
Location
Service
3 Helpful votes
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Response from Piotr Kupiec, General Manager at Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified)
Responded 3 weeks ago
Bonjour jamesgthang, Happy belated birthday! Thank you for allowing us to create memorable experiences for you on your big day. Here's wishing you the best of health, always. Thank you for sharing this encouraging review with us. We greatly appreciate your kind words during such uncertain times. Indeed, we are trying our best to navigate through this unprecedented times positively yet cautiously - guests like your kind self inspire and motivate us to do better daily. We will definitely relay your review to the respective teams mentioned. Thank you once again and we will be delighted to have you visit us again soon. Do drop us a note upon reservation for us to make your next visit a magnifique one too. Have a lovely day. Best Regards, Piotr Kupiec General Manager
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Carolyn wrote a review Yesterday
1 contribution1 helpful vote
I will like to start by complimenting a staff that has been providing us a 6 stars service standard. His name is Aaron, he is very accommodating to our request and knowledgeable about the places around the island. He also offered to bring us around the island. Aaron is definitely an asset to the company and we really enjoyed our stay in Sofitel Sentosa. Hope to have him serve us again in our next visit.
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Date of stay: September 2020Trip type: Traveled with friends
1 Helpful vote
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ylltca wrote a review Yesterday
Singapore, Singapore4 contributions2 helpful votes
I'll be honest - I was not expecting to see an onslaught of negative reviews in the days leading up to my stay, especially since it didn't seem like the Sofitel Sentosa that I knew, but decided to keep an open mind anyway. Very happy that I did - and for what its worth, I had a great time and would recommend a stay. Sure, service can be spotty and slow at times, but I would caution against comparing it to "pre-COVID" experience / expectations. Breakfast has been switched to a la carte ordering, instead of the usual buffet, but portions were generous and service was quick. Reservations have to be made for the pool, but I had no problems making one and capacity was quite carefully controlled. Dinner at The Cliff was good (order the pastas)! Farah at the Front Desk, Sarah from the Spa and an older Chinese man at Kwee Zeen/The Cliff (didnt catch his name) were exceptionally warm and made us feel very welcome. In fact, there was a day when we were rushing to get to/from the Spa, and the staff spared no efforts in helping us to get a buggy ASAP! Perhaps the key to having a better experience would be to book a stay on the weekdays, and head to the dining spots early...
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Date of stay: September 2020Trip type: Traveled as a couple
1 Helpful vote
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esther lee wrote a review Sep 18
1 contribution1 helpful vote
very good as the staffs were kind and helpful during check in & check out. Overall an enjoyable trip!! highly recommended as it’s a very chill and relax hotel! Breakfast was also great and yummy!! 10/10
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Date of stay: September 2020Trip type: Traveled with friends
1 Helpful vote
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PRICE RANGE
$221 - $412 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the sentosa hotel sentosa island, the sentosa resort and spa, the sentosa island hotel, the hotel sentosa island
FORMERLY KNOWN AS
The Singapore Resort & Spa Sentosa, Managed by Accor
LOCATION
SingaporeSentosa IslandSentosa Island
NUMBER OF ROOMS
215
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Frequently Asked Questions about Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified)
Which popular attractions are close to Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified)?
Nearby attractions include Fort Siloso (0.2 miles) and Tanjong Beach (0.2 miles).
What are some of the property amenities at Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified)?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified)?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified)?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified)?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified)?
Conveniently located restaurants include LeBar, The Garden, and Kwee Zeen.
Are there opportunities to exercise at Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified)?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified) have an airport shuttle?
Yes, Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified) offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified) located near the city center?
Yes, it is 0.8 miles away from the center of Sentosa Island.
Are any cleaning services offered at Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified)?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified) offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.