One of (if not) the highlights in our 2 week Singapore family trip transferring from another 5 star Orchard road hotel - celebrating a birthday and kid's first trip overseas (post pandemic) I wanted to organize a memorable experience for them. We booked a suite and were provided with a large Prestige family suite which was perfect for 3/4 persons. The suite itself was beautiful and clean and the 'high tea' setup with treats and stuffed peacock for the children was a lovely touch and we all loved that personalized touch. The hotel also provided children's dressing gowns and slippers, I have not seen this in ANY of my world wide travelers before, a cute touch. Sutha ensured check in was smooth as butter even though we were checking in early before attending Adventure Cove, she was so welcoming and warm - an asset to the Sofitel, and a consummate professional indeed! The service went beyond our expectations when she also organize Rai (what a lovely service focused man!) chauffeured us to Resort World in the Rolls Royce - just wow, made my Audi RS look bland! I couldn't forget Omar who was always smiling and chatting to the kids - the front of house staff have it down pat. Travelers note Resort World - eg Universal, Adventure Cove and Aquarium are only a short drive away via taxi, bus. I was informed there was a Sofitel shuttle which went to and fro between Vivo city. We used this a couple of times and it was great. Note it leaves from Harbour Front MRT exit D. On a side note, the family really enjoyed all attractions, but particularly Universal (get an express pass) and Adventure cove (bring sunscreen, shampoo and face wash and there's a locker for a small fee there). Don't forget to take a photo of the QR code at reception so you don't get charged leaving the island in a car. When entering via vehicle ensure to have your hotel email confirmation to avoid paying unnecessary nominal island entrance fees. The excellent service didn't stop there, Adrian at Cliff Restaurant was amazing ensuring the fussy kids were promptly looked after and treated like royalty. The traditional Italian menu was great - quite surprising to see in Asia, and up there with some of the best Italian food I've eaten in Europe and Australia. As an Accor Plus member, we also enjoyed 50% off the al la carte adults menu, great value and quality indeed. We had buffet breakfast included and Peter and his assistant manager and team were also a stand out - so well trained, there is definitely a noticeable consistency in this resort for excellent service. Serving up to 500 covers per day they orchestrate the shift perfectly such that when I spoke to other guests everyone was impressed. After enjoying buffet breakfast at the previous city hotel, we were looking for s wider variety here and it did not disappoint. The outdoors dim sum menu including hot noodle soup (changed daily from laksa, chicken noodles and beef noodles), sui mai and lovely array of Indian naan and curries is truly a point of difference. For those guests who have an egg allergy and cannot enjoy the made to order egg station, there is a substitute egg station - something I haven't seen in my global travels at luxury accommodation before, very thoughtful! Ensure you try breakfast here, it's a must! Especially if you like kaya or Nutella - there's a automatic Nutella machine, which the kids miss. The amenities were very impressive too. The 33m pool was hit with the 2 kids and there's a short walk to the beach down the 100 odd steps, the beach club was fun to soak up the sun and lie in the warm sea (which appeared to have some kind of shark / jell fish net for safety - for those concerned). The kids also loved the included amenity where fish nibble at toes next to the bar. I noticed staff consistency drying the marble like floor to ensure safety - there hard work did not go unnoticed. The gym equipment and ambience was great, it looked well maintained and more than enough (for an experience weight lifter) to get anyone through their resort stay. I understand it was open 24-7 too. We also noticed beautiful peacocks roaming in the garden and a large chess board at the edge of the resort for those who want to test their strategic brains. It seemed nothing was a bother for the service staff, I had tailored suits being delivered to the resort from Orchard Road and they ensured a smooth and secure delivery straight to my suite. Thank you kindly! In summary, don't look any further when researching a stay at Sentosa, you simply can't go wrong staying here. Highly recommended for adults, families and sundry! A big thank you to the GM of the hotel Giovanni Viterale, for making a life long memory for the kids and I. Our family will return next time but with the third baby and all!

The hotel is still surprisingly quite busy even though it’s still phase 2 in SG. Gone are the priority checkin for Accor members. Everyone will have to queue:( So much for being a loyal member). Breakfast was always chaotic in Sofitel Sentosa but during this time, it’s actually pretty good as your food is served to you. Quite a peaceful experience. Just scan the QR code to see menu to order. The menu for lunch and dinner are all the same now regardless if you are in Kwee Zeen or Cliff or Le bar. That means you can pretty much sit anywhere to get the same food. The gym building has been demolished (near So Spa) and a temporary gym is located near Cliff restaurant! There is a staff stationed in the small gym and he will clean after each session (good but quite uneasy with a staff stationed inside at all times) Our favourite restaurant The garden is closed permanently:( Hope something good will open soon. Thankfully the So Spa is still there, though the orchids there died and the mud bath dried up too:( I noticed there is also no more beautiful orchids in the suites too...sad. No more Lavin or Hermes toiletries as those has been replaced by a clinical standard plastic packs with the rest of the amenities. The Sofitel bedroom slippers has been replaced with cheaper standard white slippers. Sanitizer spray and hand sanitizer are provided The suites also starting to aged. The room we stayed also has water leaking into the floor:( We requested a change of room. Generally still a good hotel amidst challenging times. So the general feel is really has luxurious. Times are bad and cost cutting measures i guess.

This was a much better stay that that in June 2021. The June stay was marred by a lot of unhappiness over their service quality including in-room dining service taking more than 70mins to arrive (though the standard turnaround time stated in their response when ordering was half an hour to deliver), made worse with missing items, such as bacon missing from the American breakfast and scrambled eggs turning up instead of the sunny sides ordered. This round we also saw a lot more staff in the compound than the previous stay so it is good to see the hotel pulling up their socks after hearing from guests. Perhaps an area to work on is that out of 10 staff that the hotel staff saw us, only 1 of them greeted us. This probably pales in comparison to some of the other top tier hotels. The increased staff strength also resulted in an improvement in areas such as the OneTouch hotline. While it took nearly a minute before the phone was picked up, at least somebody picked up the phone as compared to my experience in June. Having said that, hotels such as Shang and Mandarin Oriental took less then 10 seconds for the operator to pick up the phone, so this is definitely an area that Sofitel should continue working on. The phone handset I had in my current stay did not stink so perhaps their management read my comment for the June stay and changed all their phones or at least sprayed some refresher. We have stayed at this hotel for at least 10 occasions and our room always come with a bathtub and separate standing shower cubicle so we were surprised to see that the room of our current stay did not have a standing shower cubicle. This posed a challenge during bathe time as we have a kiddo with us. Also the room appeared much smaller than the previous rooms that we have stayed in. We would like to commend Li Ming of the housekeeping team for doing a great job and presenting us with a towel elephant. Sofitel also did a minor renovation of their swimming pool which will definitely be welcomed by guests as it now looks cleaner. Food wise, the Cliff was a good choice but Kwee Zen could do with some improvement. During the dinner buffet, 5 out of 5 mussels were unopened so I am concerned on the quality of their supplies. As an Accor Plus guest, I noted that their welcome drink list has shrunk until there is no longer any cocktail on the list, so it appeared that cost cutting measures have been prioritized over customer sataisfaction. Overall I will give the current stay a 4 stars rating. With more new hotels coming up in Sentosa, the Sofitel probably has to do better to secure its footprint. We will be staying at the newly opened Oasia Sentosa next month so it will be interesting to see how these 2 hotels fare in comparison.