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Sofitel Singapore Sentosa Resort & Spa

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Sofitel Singapore Sentosa Resort & Spa
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956 Reviews from our TripAdvisor Community

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Showing 831: English reviews
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Big and nice compound. Room is big and spacious but AirCon cannot be adjusted and was too cold. Pool is a bit run down and no jacuzzi. Long wait for my luggage and only after waited for 1 hour and making 3 calls, they manage to deliver it to my room. My baby was crying like mad for milk but... More 

Helpful?
1 Thank Lim S
Perth, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Very comfortable hotel, good location, large bedroom, friendly staff. Overlooking Singapore harbour from a cliff location with easy access to Sentosa attractions by free bus or hotel shuttle. Sentosa is a great place for kids with plenty of things to see and do but is not so far from Orchard Road in central Singapore for those with serious shopping in... More 

Helpful?
1 Thank morandalan
HM_FrederikDeman, General Manager at Sofitel Singapore Sentosa Resort & Spa, responded to this review

Bonjour! What a wonderful idea to spent your birthday with us. for us, it is always our pleasure to make it as memorable as possible. We aim to please and to be able to imprint one of the best memories you ever had with us put a smile on our faces. Do come again, we will be waiting... With very... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

Excellent night view - fantastic poolside cocktail party making people happy and exciting, friendly service for my taxi back to city center, wonderful food - gathering with colleagues of our company all over Asia

Helpful?
Thank 866samuelp
HM_FrederikDeman, General Manager at Sofitel Singapore Sentosa Resort & Spa, responded to this review

Bonjour! Thank you for your generous feedback and sharing it with us. It is wonderful to know that you had a lovely time and would love to have you back and stay with us. With very best regards, Frederik Deman General Manager More 

Melbourne, Australia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed at Sofitel Sentosa for a week and has been a great holiday experience for our family of 2 adults and our son. We're seasoned Sofitel guests having stayed in many around the world so our expectations are high. From the time we checked in, Katrin and her team including Jacqueline were most helpful. We got welcome refreshments on... More 

Helpful?
1 Thank KimmyB14
HM_FrederikDeman, General Manager at Sofitel Singapore Sentosa Resort & Spa, responded to this review

Bonjour! Thank you for the constructive feedback and taking your time to share with us in TripAdvisor. I appreciate and take note. I will also definitely convey your generous and lovely compliment to our Ambassadors - they definitely be delighted to know. I must admit I would be overjoyed if we have meet all your expectations and grant us your... More 

Melbourne, Australia
Level Contributor
82 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Lovely hotel 5star experience but with 10star staff giving excellent customer service. It is the staff in my opinion that make the hotel. Thank you to all staff from morning breakfast, The Garden, and Ilido at the Cliff, front desk and concierge, too many names to remember. Our room was always spotless, thank you.

Helpful?
1 Thank suzanne w
HM_FrederikDeman, General Manager at Sofitel Singapore Sentosa Resort & Spa, responded to this review

Bonjour! I took pride to the people that a very dear and close to my heart - our Ambassadors. They are the heart and soul and that made Sofitel Singapore Sentosa Resort & Spa to be what it is - a luxury Sofitel hotel. Thank you for sharing your feedback with us in TripAdvisor. We truly appreciate it. We love... More 

New Delhi, India
Level Contributor
125 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We had a nice stay but we were not made feel special. We rather were isolated in this massive good property. Check in was smooth. We were expecting an upgraded room which turned out to be a base category room but that is not sofitel's fault. Wherein other guests were welcomed by welcome dring and refreshing towels, this was not... More 

Helpful?
Thank sparshg5
HM_FrederikDeman, General Manager at Sofitel Singapore Sentosa Resort & Spa, responded to this review

Bonjour! Thank you for sharing your feedback with us. We appreciate it. I am sad and disappointed to know what had happened. It is indeed regrettable and I sincerely apologise for the inconvenience caused and the service lapse given to you. It is a lesson learnt that we cannot afford to be complacent and ignorant as this is not the... More 

Singapore, Singapore
1 review
1 of 5 stars Reviewed 6 days ago NEW

my family was finally back to this resort for a staycation after sometimes. We used to frequent this resort for short getaway and staycation back from the time when it was still called "Beaufort". while we were truly impressed with the new upgraded look after the renovation...but I miss the great service from the old Beaufort. Although not all staffs... More 

Helpful?
Thank jinsiew
HM_FrederikDeman, General Manager at Sofitel Singapore Sentosa Resort & Spa, responded to this review

Bonjour and appreciate you for sharing your feedback with us. Thank you for your continued support for this property. Allow me to extend my sincere apology for the inconvenience caused and the service lapse rendered to you. I have shared your comments to all and have took note on areas for improvement. Once again we do apologise and we guarantee... More 

Sydney, Australia
Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

my husband and i and 4 kids stayed at the nicely renovated Sofitel property last month on a stopover to Australia, we stayed for 3 nights and the location was good as we intended to visit Universal. the reception welcomed us with cool tea and towels and we were off to our rooms. The rooms were fabulous although the last... More 

Helpful?
Thank itravelwith4kids
HM_FrederikDeman, General Manager at Sofitel Singapore Sentosa Resort & Spa, responded to this review

Bonjour! Thank you for your constructive feedback and sharing it with us. Firstly, we do apologise for any inconvenience caused and service lapse. It is indeed regrettable and not the Sofitel standard of service that we took pride on. Nonetheless, in whatever unfortunate situation we might faced; we will always go all the way to make amends and find closure... More 

Hong Kong, China
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

An excellent resort hotel on environment like staying in apartment with nice swimming pool and many water pool areas with lot of plants. The room is fit for a couples with cyber style mini-bar and coffee machine. The King's size bed fit a couples like me with 100kg. The bath room with bath and shower facilities separately and couples could... More 

Helpful?
1 Thank lawrence2lee
HM_FrederikDeman, General Manager at Sofitel Singapore Sentosa Resort & Spa, responded to this review

Bonjour! Thank you for your review. I am very happy that we have made you feel welcome and your stay as comfortable as what you thoroughly deserved. It is really a pleasure to have you here and looking forward to welcome you back. With very best regards, Frederik Deman General Manager More 

Singapore
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We had a wonderful time at the Sofitel on Sentosa. A perfect finish to a great a family holiday through Indonesia, Malaysia and Singapore. A very warm welcome from all the staff and our kids loved everything about the hotel. A beautiful room with lots of space for the 4 of us. Fantastic turndown service everynight with extra surprises for... More 

Helpful?
Thank searchcontinues
HM_FrederikDeman, General Manager at Sofitel Singapore Sentosa Resort & Spa, responded to this review

Bonjour! What a wonderful review to receive and share. A perfect gift indeed. Thank you for sharing it with us, we truly appreciate it. We aim to provide a magnifique and a memorable stay so do come again. We will be waiting.... With very best regards, Frederik Deman General Manager More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Business Center with Internet Access
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Sofitel Singapore Sentosa Resort & Spa is the newest French luxury 5-star resort hotel on Singapore's favourite island. Situated at the top of a cliff rising above Tanjong Beach, it is a haven of tranquility and relaxation blessed with stunning views of sunsets over the horizon. Greeting guests upon arrival in the lobby is a dazzling bespoke lighting installation inspired by the Milky Way hanging from the lofty ceiling. The entire property is cosseted in lush tropical greenery and overlooks the South China Sea. The 215-room hotel includes luxury rooms, suites and villas, and offers an array of delectable cuisines from around the world at its various F&B establishments. Facilities include indoor and outdoor event spaces, a state-of-the-art gym, children's playroom, complimentary internet access and shuttle services. Completing the experience for guests is a spacious swimming pool deck and the world's largest Sofitel Signature So SPA. ... more   less 

Additional Information about Sofitel Singapore Sentosa Resort & Spa

Address: 2 Bukit Manis Road, Sentosa Island 099891, Singapore (Formerly The Singapore Resort & Spa Sentosa, Managed by Accor)
Location: Singapore > Sentosa Island
Price Range: $243 - $458 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Singapore Sentosa Resort & Spa 5*
Number of rooms: 215
Reservation Options:
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Also Known As:
The Sentosa Hotel Sentosa Island
The Sentosa Resort And Spa
The Sentosa Island Hotel
The Hotel Sentosa Island
Hotel Style:
#3 On the Beach Hotel in Sentosa Island
#3 Luxury Hotel in Sentosa Island
#3 Spa Hotel in Sentosa Island
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