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Resorts World Sentosa - Festive Hotel

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Resorts World Sentosa - Festive Hotel
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1,659 Reviews from our TripAdvisor Community

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Showing 1,483: English reviews
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed here 3 times since its open but this time is super horrible all we request is not available like we request extra bed says its not available. which we been doing that every time we stayed here and we even request it at the website. the front office Says we can have free internet for just 2 to... More 

Helpful?
Thank Theresa V
FestiveHotel, Guest Services Manager at Resorts World Sentosa - Festive Hotel, responded to this review

Dear Theresa V, We appreciate you taking the time to complete a review of Festive Hotel and regret to learn that we were unable to meet your expectations. We apologize for the negative experiences you have encountered during your stay, and would like you to know that this is certainly not the standard of service our team strives to achieve.... More 

Singapore
Level Contributor
9 reviews
3 hotel reviews
2 of 5 stars Reviewed 5 days ago NEW

I stayed 2 nights at the Family Deluxe Room which got 3 major problems: (1) the room floor and ladder to the child's bulk bed is dirty! (2) The bath tub stopper did not work, and need manual fixing to make half tub of hot water bath. Then the water went down, the bathroom flooded!! The bath tub water flew... More 

Helpful?
Thank Wynne L
FestiveHotel, Guest Services Manager at Resorts World Sentosa - Festive Hotel, responded to this review

Dear Wynne L, Thank you for your review alerting us to the problem you have encountered during your stay with us. I am sorry if you have been subjected to such a frustrating series of events. Please accept our apologies for any frustrations or inconvenience caused. We would be grateful for an opportunity to address your concerns with you further... More 

Travelers are raving about these Sentosa Island hotels

Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We booked a family room and stayed here for 3 nights. The room's not very clean but acceptable. It's very convenient to visit Santosa. However, breakfast was terrible. If you want to eat breakfast, you have to eat at Hard Rock hotel. There were a crowd of people in front the entrance of restaurant. Even though the staffs tried to... More 

Helpful?
Thank woominw
Quezon City, Philippines
2 reviews
4 of 5 stars Reviewed 1 week ago via mobile

Great hotel, great price! The room is very spacious, clean and no smell of smoke. Very convenient location and staff were very polite and helpful. Very easy to go around. We would definitely come back!

Helpful?
Thank paultan727
FestiveHotel, Guest Services Manager at Resorts World Sentosa - Festive Hotel, responded to this review

Dear paultran727, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. We do take pride in catering to our guests’ needs the best way we can. We certainly hope to welcome you back to Festive Hotel again in the near future. Yours Sincerely, Lenten... More 

Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stay 1 night at the deluxe room and was happy with the big room and the big Swimming pool. Our room overlook the pool and have great view of the Sentosa hotels around it. Will be better if the room lightings are slightly brighter. There is a stench at the lift lobby area. Other than that all is good.

Helpful?
Thank Linda K
FestiveHotel, Guest Relations Manager at Resorts World Sentosa - Festive Hotel, responded to this review

Dear Linda K, Thank you for your review and for choosing Festive Hotel. I’m happy that you enjoyed your stay and we appreciate your feedback on the lightings in the room. I’m looking forward to having you again as our guest in our hotel. Should you have intentions to stay with us in the future, please do contact us and... More 

Batam, Indonesia
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

This is the nearest hotel from Casino, minutes of walking and crying along the way. The price is good, though the room is not too big and luxurious, but we can had a good sleep after stressful time while playing. The pool not too bad, refreshing at day time. Not too crowded but maybe mostly people stay here only for... More 

Helpful?
Thank Frans0809
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I stayed in this hotel August with family. Check in was very good, staff was very friendly and explained everything about upgrade options. I upgraded my room to family room with very little additional cost. It would have been better if staff has explained train and cable car system. I explored it myself after little research and walk. Pool was... More 

Helpful?
Thank Sohail R
FestiveHotel, Guest Relations Manager at Resorts World Sentosa - Festive Hotel, responded to this review

Dear Sohail, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! And we thank you as well for the feedback on the train and the cable car. I hope your next stay with us is just around the corner. Do let us know at festivehotel.dm@rwsentosa.com if there's anything we can... More 

Norwich, United Kingdom
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here for one night on way home so that we could visit universal studios. We picked it especially so 4 of us could comfortably sleep in one room. Unfortunately this was not the case. My teenage daughter ended up on a plastic pull out bed that initially had no sheets and then a nasty blanket when we requested... More 

Helpful?
Thank tarnswhite
FestiveHotel, Guest Relations Manager at Resorts World Sentosa - Festive Hotel, responded to this review

Dear transwhite, Thank you for sharing the details of your recent experience at Festive Hotel on TripAdvisor. Please accept our sincerest apologies for the unpleasant experience during your last stay. These are definitely not the experiences which we expect any guest from Resorts World Sentosa to bring away with them after their vacation with us. We always appreciate comments from... More 

2 reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

We will choose this hotel again for our next trip we were offered a free evening family meal, great taste, the breakfast was delightful, the location is really ideal for visiting all the main attractions, the airconditioning worked really well, room servcie every day.

Helpful?
Thank Ian T
FestiveHotel, Guest Relations Manager at Resorts World Sentosa - Festive Hotel, responded to this review

Dear Ian T, Thank you for giving us a great review and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! We certainly hope to welcome you back to Festive Hotel again in the near future. Yours Sincerely, Lenten Velez Guest Services... More 

Hong Kong, China
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We booked the hotel as recommended by a friend. The hotel room was a nightmare. The fixtures is old and the room is dirty. You don't want to touch anything inside the room. There is almost close to no facility in the hotel, you can to go to Hardrock Hotel for breakfast, gym and a decent swimming pool. I would... More 

Helpful?
Thank fussykiki
FestiveHotel, Guest Relations Manager at Resorts World Sentosa - Festive Hotel, responded to this review

Dear fussykiki We appreciate you taking the time to complete a review of Festive Hotel and regret to learn about your negative experiences. I am extending my apologies for the inconvenience this problem has caused you. We value your comments in every way; We hope that you would give us the opportunity to address your concerns, and invite you to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Pool
  • Spa
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Spa
  • Casino and Gambling
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Free Parking
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Exuberant yet relaxing, and brimming with family and child-friendly facilities, Festive Hotel™ makes for the ideal family getaway. The Deluxe Family King room comes complete with a sofa bed and a loft bed to comfortably accommodate a family of four. For some splashing good time, make your way to the hotel pool. While the little ones have a blast at the separate kids' pool and wet play area, adults can relax by the poolside cabanas. For more family entertainment, Universal Studios Singapore®, S.E.A. Aquarium™ and Adventure Cove Waterpark™ are just a 5-minute walk away. ... more   less 

Additional Information about Resorts World Sentosa - Festive Hotel

Address: 8 Sentosa Gateway, Sentosa Island 098269, Singapore
Location: Singapore > Sentosa Island
Price Range: $194 - $529 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Resorts World Sentosa - Festive Hotel 5*
Number of rooms: 387
Reservation Options:
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Hotel Style:
#8 Spa Hotel in Sentosa Island
#9 Luxury Hotel in Sentosa Island
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