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Resorts World Sentosa - Hard Rock Hotel Singapore

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Resorts World Sentosa - Hard Rock Hotel Singapore
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1,871 Reviews from our TripAdvisor Community

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There are newer reviews for Resorts World Sentosa - Hard Rock Hotel Singapore
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Showing 1,620: English reviews
queensland australia
Reviewed September 25, 2014

We took 4 children with us to Singapore for a weeks holiday prior to boarding a cruise ship from Singapore. We chose to stay on Sentosa Island at the Hard Rock Hotel (Resort World). What a brilliant choice for families! The swimming pool was fantastic and well utilised by our family. There was so much to see and do on...

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Helpful?
Thank pngexpat
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear pngexpat, Thank you very much for taking the time to share this great review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa. We are very much thrilled to hear you enjoyed our FANTASTIC pool which is absolutely second to none and we continue to aim being the GO-TO destination for families and frequent travellers....

Singapore, Singapore
Reviewed September 24, 2014 via mobile

Booked the deluxe room with hotelclub with huge discount only at S$210. I got the corner room which is big with balcony. Two queen size bed with pull out bed. Pool is big as well with children water playground, beach pool, bar pool and lap pool. Something can be improve, the lock to the balcony was faulty, the light bulb...

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1Thank arias48
Perth, Australia
Reviewed September 21, 2014

Booked a 2 night/ 3 day stay at Hard Rock Hotel which included Universal Studios, SEA Aquarium & Watercove Park passes directly through the HR hotel on www.rwsentosa.com and all are within a 5 minute walk of the hotel. This is the cheapest and best way to do Sentosa Island if you want see all the attractions. No need to...

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Helpful?
Thank THEcriticiser
Jakarta
Reviewed September 20, 2014

i book this hotel by my friend whos collect the point from casino... my opinion about this hotel, the hotel room look tired, wet floor because something trouble about AC, bathroom in not well maintenance.. poor and not welcome reception service. but my kids love the pool and sandy. and about location is around in many attraction area, USS, Trick...

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Helpful?
1Thank Xhomeigie
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Xhomeigie, Thank you for taking the time to share your review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa. We apologize for the Housekeeping issues you experienced during your stay, we will openly share this review with all of the respective teams as we want to let our team members know what our guests...

Hong Kong, China
Reviewed September 15, 2014 via mobile

Check-in at 12pm n politely ask for a room to be ready as early as possible. Return to be told room still not available. 3hours of housekeeping!!! Lousy service at reception n did not help to expedite. Rooms forever not ready even at 3pm. Perhaps 1 housekeeper to service entire hotel? Avoid this at all cost. Giving me the face...

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Helpful?
1Thank Skerning
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear SimonLin, Thank you very much for taking the time to share your review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa. We sincerely apologize for the service shortfall which caused you delay on check in. I have sent you a private message to find out more about your room accommodations as we would like...

Reviewed September 14, 2014 via mobile

Resort style! If that's what you are looking for; - massive resort style pool - great friendly staff - more like 4 star though - excellent location on Sentosa with few steps from the Forum and Universal Studios - rooms quiet nice but standard. - our room had few things missing from the supplies so looks like it was a...

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Helpful?
Thank Hana1987
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Hana1987, Thank you for choosing Hard Rock Hotel as your preferred accommodation and for sharing your invaluable review. I am delighted of your comment regarding our service standards. Service is a top priority for us and it is only through feedback such as yours that we are able to continuously improve our service touch points. Rest assured that I...

Hong Kong, China
Reviewed September 13, 2014

I was on business trip to attend an event banquet at the Convention Centre at Resort World, so the company picked this hotel and the location was so convenient linked to the event function room at basement. The hotel lobby was too dark feeling like wearing a sunglasses indoor, the atmosphere with the "rock" music playing was a bit noisy...

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Helpful?
Thank magng_HK
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Magng_HK, Thank you for taking the time to share your review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa. We appreciate any and all feedback. Your comment about the level of noise at Front Desk is most valid and we are monitoring this regularly. We are delighted to hear our accomodations has provided you...

Reviewed September 12, 2014

The hotel is too dark for my taste. Breakfast and pool are crowded because they share the restaurant and the pool with the other RW resorts. The shower was falling down, and the towels were old and pierced. And watch out with the wifi access charges!!!! Besides these points, it's a good hotel, very well located.

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Helpful?
Thank Patricia G
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Patricia G, Thank you for taking the time to share your invaluable review. I’m pleased to let you know that we are having a major refurbishment project in progress and most definitely excited to present brand new facilities to all of our guests. Looking forward to welcoming you again and Rock on! Love all, serve all Jayson Diaz Estacio

Romford, England, United Kingdom
Reviewed September 12, 2014

A tad overdue as I stayed here on the final leg of my honeymoon back in November 2012. My wife picked the hotel due to it being on the hip, trendy and newly done 'Sentosa Island' resort where the Universal Studios park is located. Our check-in was smooth and room well presented etc. There was just the gripe of the...

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Helpful?
Thank Shamit P
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Shamit P, Thank you for taking the time to share your keen review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa. We appreciate any and all feedback. Your comment about our Wi-Fi agreement is most valid and we are currently reviewing this further. We are thrilled to hear you enjoyed the accommodations and the...

Singapore, Singapore
Reviewed September 11, 2014

This is our second visit here and nothing much has changed. Check-in is really slow (30 minute wait for us) and our room was not ready till 4pm. There is no presence of security at all in this hotel especially since you are paying premium prices. There were kids kicking a football around in the lobby and not a single...

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Helpful?
Thank BlaiseJOng
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear BlaiseJOng, It is always such a delight to hear from returning guests such as yourself who have stayed with us time and again, and I sincerely thank you for choosing to stay with us on your visits to Resorts World Sentosa. Reviews like yours are being reassessed and given considerations. Since your last stay back in 2013, you may...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Internet
  • Paid Wifi
  • Public Wifi
Services
  • Business Center with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Rock and roll attitude meets five-star service at the Hard Rock Hotel Singapore. Breathtaking design, fashionable dining options, and the legendary entertainment experience only Hard Rock can offer make this the obvious choice for those looking for a stay that is beyond the ordinary.If unique networking venues are what you need, the hotel is home to some of the resort's best meeting and conference facilities, and indoor exhibition space. All at the doorstep of Universal Studios Singapore®, and S.E.A. Aquarium™, as well as Asia's flagship of the world-renowned ESPA. ... more   less 

Additional Information about Resorts World Sentosa - Hard Rock Hotel Singapore

Address: 8 Sentosa Gateway, Sentosa Island 098269, Singapore
Location: Singapore > Sentosa Island
Price Range: $198 - $420 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Resorts World Sentosa - Hard Rock Hotel Singapore 5*
Number of rooms: 364
Reservation Options:
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Also Known As:
Hard Rock Hotel, Singapore Hotel Sentosa Island
Hotel Style:
#7 Spa Hotel in Sentosa Island
#8 Luxury Hotel in Sentosa Island
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Questions & Answers

Here's what travelers have asked, with answers from Resorts World Sentosa - Hard Rock Hotel Singapore staff and other travelers.
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Questions? Get answers from Resorts World Sentosa - Hard Rock Hotel Singapore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Higher floors and rooms at the ends of corridors will give you a corner room with both pool view and harbour view.”
 of 5 bubbles Taylor2009, 4 days ago | Read review
“non pool facing rooms may be quieter and offer better views.”
 of 5 bubbles psychestation, 1 week ago | Read review
“Higher floor will give you a better view”
  • King size bed_flr 6
  • glass door shower place
  • Beautiful view from room
  • lots of TV channels
  • bathroom
 of 5 bubbles kovac17, 2 weeks ago | Read review
“Choose pool view”
 of 5 bubbles Fiofaith, 2 weeks ago | Read review
“pool view is great”
 of 5 bubbles Manillie, 3 weeks ago | Read review
5 of 5
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