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Resorts World Sentosa - Hard Rock Hotel Singapore

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Resorts World Sentosa - Hard Rock Hotel Singapore
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1,724 Reviews from our TripAdvisor Community

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There are newer reviews for Resorts World Sentosa - Hard Rock Hotel Singapore
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Showing 1,486: English reviews
Curitiba, PR
Level Contributor
69 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The whole of Sentosa complex is beautiful and super entertaining, so if you get to stay at hard rock hotel you're experience will be complete! Great rooms, the employees are super kind and the pool is a year-round greatness for the Singaporean climate!

Helpful?
1 Thank RayFarias
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear RayFarias We are very much delighted by your generosity and grateful of your passionate review. We take pride in presenting innovative facilities with guest oriented theme, Hard Rock style. And likewise thrilled to hear that our team members have extended their rock n roll attitude. All of us look forward to welcoming you back soon to Hard Rock Hotel... More 

Liverpool, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed at the Hard Rock Hotel November 2015 for 5 nights. My view of the hotel was very disappointing. For the £200 a night, the rooms were small and the customer service was not very good. The whole resort (includes nearby restaurants) seems to be lacking staff. 1 member of staff on duty at the pool bar, who was... More 

Helpful?
Thank Joseph P
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Joseph P Thank you for taking the time to share your review. We regret to learn about some of the challenges experienced during your recent stay at Hard Rock Hotel Singapore. I would like to request for more information about your booking (i.e. registered name, confirmation #, dates of stay, or room #) as it will allow us to... More 

Hong Kong, China
1 review
2 of 5 stars Reviewed 4 weeks ago

As a seasoned traveller, it's been long that I have had free internet for most hotels that I stayed in Asia. I just can't remember when I had to pay for Internet, and it's free for almost all of the Hard Rock Hotels that I stayed in Asia. Now I have one. Usually, it's fine to me as I would... More 

Helpful?
Thank Ingced
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Ingced Thank you for taking the time to share your review. We regret to learn about some of the challenges experienced during your recent stay at Hard Rock Hotel Singapore. I would like to request for more information about your booking (i.e. registered name, confirmation #, dates of stay, or room #) as it will allow us to reassess... More 

Travelers are raving about these Sentosa Island hotels

SG
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

The hotel is undergoing refurbishment. On a Sunday, even though you want to wake later works started before 9am. Frequent pounding (not very loud) can be heard. Walking along the corridor to the room there is a strong pungent of thinner. Room 410 is pretty spacious and beds are comfortable. 1 of the beds have a hidden bed. Good for... More 

Helpful?
Thank JazSG
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Joseph P Thank you for taking the time to share your review. We regret to learn about some of the challenges experienced during your recent stay at Hard Rock Hotel Singapore. Indeed we are trying our best to mitigate such issues where our guests are inconvenienced. We will continue to review our service levels and we wish to thank... More 

Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 5 weeks ago via mobile

I was surprised when I entered the hotel, lobby was so small due to the renovation works. Then when I approached the check- in counter to do the group check-in for my group, we were informed that we were booked in rooms without breakfast. The reception was very professional on this issue, she called the sales office to reconfirmed of... More 

Helpful?
Thank L. S
Level Contributor
68 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Overall impression of the hotel is that it is quite dim. Check-in took a while even though there was hardly anyone (we checked in on a Sunday), somehow they had trouble getting a room that was ready. Rooms were on the smaller side as well, but at least our room had a huge windowside sitting area, instead of a balcony,... More 

Helpful?
1 Thank Travelingjoys
Singapore
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 5 weeks ago via mobile

The company I worked for booked a room for my family and i requested for king size bed (as we are bringing a toddler along). Upon checking in, we found the room with 2 twin beds and I called up reception. No one was available to help. When I went up personally to reception to ask for assistance, staff first... More 

Helpful?
Thank juzzbe
Sydney, Australia
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 21, 2016 via mobile

I chose this hotel for the value and the size of the room as we had three adults in the room and also location because we want to stay within walking distance to universal studio and the aquarium. The bed was comfortable. The hotel was clean. The room's colour theme and the lighting made it felt a little dark. Front... More 

Helpful?
1 Thank VerliS
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear VerliS Thank you so much for sharing your praiseworthy review. I am delighted to hear that we have provided you a comfortable accommodation. Our lobby renovation is midway finished and we are all very excited to see the overall transformation. Please do check it out soon! We look forward to welcoming you back soon to Hard Rock Hotel Singapore... More 

Mumbai
Level Contributor
87 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed July 20, 2016

As a family (2 adults, 2 kids) spending 4-5 days in Sentosa, the Hard Rock is the perfect hotel to be in. Rooms are spacious. Real comfortable stay. And it is walking distance from most RWS attractions and also really close to the monorail. The pool is excellent with the poolside 'beach' adding more fun to the kids' playtime... F&B... More 

Helpful?
1 Thank chait123
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear chait123 It gives us genuine pleasure knowing that you have enjoyed your overall stay with Hard Rock Hotel at Resorts World Sentosa and we truly appreciate your generous review. Check out our newest look as we are about to complete our major lobby renovation and room refurbishment which we are all very excited about! We do share comments with... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 19, 2016

We had a fabulous holiday experience at the Hardrock Sentosa and this was due to the friendly and welcoming staff at this hotel, with a special mention to Fitran and Yugen. We were holidaying with a group of 23 people and these 2 men were so helpful in assisting us with day trips, transport and advice on where to go... More 

Helpful?
2 Thank Paul B
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Paul B It gives us genuine pleasure knowing that you have enjoyed your overall stay with Hard Rock Hotel at Resorts World Sentosa and we truly appreciate your generous review. It is our ultimate aim to amplify your message to the world who appreciates our facilities and service levels most especially on how Yugen, Fitran and Brian accorded exceptional... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Free Parking
  • Business Center with Internet Access
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Rock and roll attitude meets five-star service at the Hard Rock Hotel Singapore. Breathtaking design, fashionable dining options, and the legendary entertainment experience only Hard Rock can offer make this the obvious choice for those looking for a stay that is beyond the ordinary.If unique networking venues are what you need, the hotel is home to some of the resort's best meeting and conference facilities, and indoor exhibition space. All at the doorstep of Universal Studios Singapore®, and S.E.A. Aquarium™, as well as Asia's flagship of the world-renowned ESPA. ... more   less 

Additional Information about Resorts World Sentosa - Hard Rock Hotel Singapore

Address: 8 Sentosa Gateway, Sentosa Island 098269, Singapore
Location: Singapore > Sentosa Island
Price Range: $212 - $708 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Resorts World Sentosa - Hard Rock Hotel Singapore 5*
Number of rooms: 364
Reservation Options:
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Also Known As:
Hard Rock Hotel, Singapore Hotel Sentosa Island
Hotel Style:
#7 Spa Hotel in Sentosa Island
#8 Luxury Hotel in Sentosa Island
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