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Resorts World Sentosa - Hard Rock Hotel Singapore

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Resorts World Sentosa - Hard Rock Hotel Singapore
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1,730 Reviews from our TripAdvisor Community

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Showing 1,490: English reviews
Level Contributor
4 reviews
3 of 5 stars Reviewed 3 days ago NEW

On arrival, to be fair, we were extremely early but were not told that we may wait around the pool area before check in. We were told to walk around and get breakfast at the cafes near by. They weren't even open. Massive confusion from our travel agent and hotel as we booked a suite but ended up with the... More 

Helpful?
Thank Adam C
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Adam C Thank you very much for taking the time to share your comprehensive review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa. Especially for your mention of Jim and Ariel who have displayed integrity and professionalism. We are on the final stages of our major remodeling and renovation and we are all excited... More 

Singapore, Singapore
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

I wasn't impressed with the check in process. It took too long and one of the rooms weren't ready despite us checking in after official check in time. Check out also took ages. Rooms were spacious, that was nice. The hotel's bar was undergoing renovation at this time but we heard drilling and buzzing sounds as early at 8am on... More 

Helpful?
Thank aprilhoon
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear aprilhoon Thank you very much for taking the time to share your review on your recent stay with Hard Rock Hotel at Resorts World Sentosa. I have sent you a private message and would like to obtain more details about your stay in order to address these issues with the sections and individuals concerned. We will continue to share... More 

Travelers are raving about these Sentosa Island hotels

Milton Keynes, United Kingdom
Level Contributor
103 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

It was fully booked ,so we could only stay one night would definitely have loved to stay longer From the moment you step out of the car the theme surrounds you Guitars at entrance in lobby in room A lovely hotel very lively ,staff are very friendly and helpful Ying Li at reception looked after us and we had a... More 

Helpful?
Thank independantice
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear independantice Thank you for your kind words and for the privilege of hosting you at Hard Rock Hotel. We are thrilled that your overall stay has been incredible and your commendation for Ying which has delighted her very much. We appreciate your understanding on the ongoing renovation at the hotel which will be complete by mid of October. We... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Love coming back to Sentosa..just coz of the Hard Rock Hotel experience!!! Amazing place..love the ambience..just love the way it makes us feel when we enter..the lightu g is perfect..the music is just right..the staff is warm The decor is always a sight deeply embeded in my heart and mind..was a bit sad this time when i got to know... More 

Helpful?
1 Thank Meryl-Joy N
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Meryl-Joy N Thank you for choosing Hard Rock Hotel as your preferred accommodation and for sharing your invaluable review. I am thrilled as the rest of the team for having you as a fan of Hard Rock. We are in the final stages of our remodeling and all excited about the transformation, worry not as we will definitely maintain... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Was at Singapore for a conference and stayed at Hard Rock hotel. Reception was very organised, room was clean and comfortable. Service was on point. The concierge has been very helpful (credits to Mr. Jega and Mr. Sabtu), in arranging and helping to transfer my exhibition goods to the conference room. All in all , a very good stay.

Helpful?
1 Thank Eugene C
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Eugene C Thank you very much for taking the time to share your passionate review on your recent stay with Hard Rock Hotel at Resorts World Sentosa. The amazing credits for both Jega and Sabtu are very well received, they wish to express their sincere appreciation as well as the team for your recognition. We look forward to your... More 

1 review
1 of 5 stars Reviewed 1 week ago via mobile

A reservation was made 2 months in advance for a family of 5, for 3D2N and clearly requested for a quotation with breakfast. 1. Reservations team provided with a quotation but did not include breakfast and upon check in, the Front Desk staff did not even bother to ask or confirm that there was no breakfast requested. Because there was... More 

Helpful?
Thank bringmytoothbrush
2 reviews
1 of 5 stars Reviewed 1 week ago

1.The chair was full of white powder!!! Very dirty!!! Not acceptable for such kind of hotel. 2.Even I reduce the volume to 0. The TV is still vey noisy. I called the staff to fix it but I have to wait 30mins!!! After 30 mins, their staff could not fix it and I have to wait another 30 mins for... More 

Helpful?
Thank Ed L
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Ed L Thank you for taking time to provide a review on your recent stay. We sincerely apologize that we did not provide the accommodations nor comfort level that met your expectations. I have sent you a private message and would like to obtain more details about your stay in order to address these issues directly. Love All Serve... More 

Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Beautiful is all i can say. Stayed here four nights and it was superb for my liking. The food was nice and location is excellent if wanting to visit the Universal studio and other attractions. There was always someone at the front desk and super internet connection in the rooms. The swimming pool is spacious, nice place to bring family... More 

Helpful?
1 Thank Litia V
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Litia V It gives us genuine pleasure knowing that you have enjoyed your overall stay with Hard Rock Hotel at Resorts World Sentosa and we truly appreciate your wonderful review. This is absolutely what we aim to achieve for our each and every guest, we take pride in amplifying your message to the world and you may trust that... More 

Horten
Level Contributor
122 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Clean and comfortable with a lot of memorabilia dotted around the place. Friendly efficient staff, comfortable spacious rooms and handy for the casino and a bit more refined that the festive. I was only there for one night but it had a real positive feel about the place. A bit of a trek to the rooms as only one set... More 

Helpful?
Thank SlimBF
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear SlimBF Thank you for choosing Hard Rock Hotel as your preferred accommodation and for sharing your amazing review. This I will share with the team and I am certain they'll be proud knowing that each of them contributed to the enjoyment of your stay. We will have more memorabilias coming and I do hope you will have the chance... More 

Koppal, India
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The dining options and timings of buffet was limited and did not serve our purpose. The front desk though always manned, somehow it just took longer wait. The entire check in process was longish and it always appeared crowded and the staff look hassled.

Helpful?
Thank MadinurS
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear MadinurS Thank you very much for taking the time to share your review on your recent stay with Hard Rock Hotel at Resorts World Sentosa. I note on your comment on the check in process. The team is working together to alleviate crowding as we continue to reassess procedures and adapt accordingly. Our ultimate goal is to ensure a... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Free Parking
  • Business Center with Internet Access
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Rock and roll attitude meets five-star service at the Hard Rock Hotel Singapore. Breathtaking design, fashionable dining options, and the legendary entertainment experience only Hard Rock can offer make this the obvious choice for those looking for a stay that is beyond the ordinary.If unique networking venues are what you need, the hotel is home to some of the resort's best meeting and conference facilities, and indoor exhibition space. All at the doorstep of Universal Studios Singapore®, and S.E.A. Aquarium™, as well as Asia's flagship of the world-renowned ESPA. ... more   less 

Additional Information about Resorts World Sentosa - Hard Rock Hotel Singapore

Address: 8 Sentosa Gateway, Sentosa Island 098269, Singapore
Location: Singapore > Sentosa Island
Price Range: $210 - $669 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Resorts World Sentosa - Hard Rock Hotel Singapore 5*
Number of rooms: 364
Reservation Options:
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Also Known As:
Hard Rock Hotel, Singapore Hotel Sentosa Island
Hotel Style:
#7 Spa Hotel in Sentosa Island
#8 Luxury Hotel in Sentosa Island
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