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Resorts World Sentosa - Hard Rock Hotel Singapore

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Resorts World Sentosa - Hard Rock Hotel Singapore
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1,763 Reviews from our TripAdvisor Community

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Showing 1,519: English reviews
Level Contributor
143 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is the 2nd time I have stayed here and this time they were conducting some renovations to improve the hotel which I was aware of at the time of booking. This meant that there was a journey to enter the pool (there is a gate from the lobby but it's locked ????? so you have to trek through the... More 

Helpful?
Thank DCiliberto
Singapore
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Good 1. Swimming pools setting out just feel like you are in a beach. 2. Centrally located. 3. Rooms are clean and spacious. Bad 1. Hotel Lobby and rooms walkway a bit under lighted. 2. Hotel atmosphere seems quiet and nothing spectacular except for the swimming pool. Conclusion 1. For the price of accommodation, I would have chosen to stay... More 

Helpful?
1 Thank ajhpy
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear ajhpy Thank you very much for taking the time to share this rave review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa. We are thrilled to hear you enjoyed our incredible pool as we aim to be the number one GO-TO destination for the whole family with plenty to offer both children and adults.... More 

Level Contributor
7 reviews
3 hotel reviews
3 of 5 stars Reviewed 5 days ago NEW via mobile

The hotel staff are attentive, efficient, helpful and joyful however I felt the hotel is trading off its global branding and not delivering. It's vast and soulless and with a bar that shuts at 11.45pm not very rock and roll but with WiFi charges of S$32 a day per device email this is nothing short of racketeering and for a... More 

Helpful?
Thank Cath M
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Cath M Thank you very much for taking the time to share your review on your recent stay with Hard Rock Hotel at Resorts World Sentosa. I have sent you a private message and would like to obtain more details about your stay in order to address these issues with the sections and individuals concerned. We will continue to... More 

Level Contributor
81 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

I've stayed here twice now due to our first Visit 3 years ago being great. We now felt it had gone downhill . The hotel has undergone a makeover and we struggled to tell any difference in the room. If anything it looks more normal than the old cool hard rock edgy looking rooms. Ours was made over apparently but... More 

Helpful?
Thank bjotraveller
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear bjotraveller Thank you very much for taking the time to share your review on your recent stay with Hard Rock Hotel at Resorts World Sentosa. We regret to hear that we have not provided the accommodation that met your expectations after the refurbishment. We are continuously looking for ways to innovate on most aspects upon completion of the entire... More 

A TripAdvisor Member
4 of 5 stars Reviewed 1 week ago NEW via mobile

We went there last sept 9-12. The location was very good. A lot of restos near the area. I love that it was near universal studios. (Just 10 mins walk). I commend the receptionist Jennifer who was very friendly and Ariel who was really really helpful and would greet us everytime. I just wish that there is an escalator instead... More 

Helpful?
Thank A TripAdvisor Member
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Member Thank you for staying with Hard Rock Hotel at Resorts World Sentosa and for taking the time to provide us with your generous review. We at Hard Rock Hotel take pride in providing our guests with the highest standards in hospitality and most proud of our team members Jennifer and Ariel for their service excellence. We wish to... More 

2 reviews
1 of 5 stars Reviewed 1 week ago via mobile

One of the worst hotel we stayed in ... We checked in around 4pm and reception staff is like room is not ready n the available room is smelly . After bit of argument they allotted us the room . Hotel is very disappointing . Passage leading to room is also smelly . Room size is very small . Doesn't... More 

Helpful?
Thank 77harshits
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear 77harshits Thank you for taking time to provide a review on your recent stay. We sincerely apologize that we did not provide the accommodations nor comfort level that met your expectations. I have sent you a private message and would like to obtain more details about your stay in order to address these issues directly and prevent future recurrences.... More 

Travelers are raving about these Sentosa Island hotels

Brisbane, Australia
Level Contributor
199 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
4 of 5 stars Reviewed 1 week ago

The highlight of this hotel is the pool area... fantastic for adults and children alike! There's even a small waterslide for the young kids, and cabanas for hire each with it's own little plunge pool adjacent to the main pool. Lovely. The entrance to the pool area is a bit odd... you almost feel like you're signing your life away... More 

Helpful?
1 Thank wils0ncm
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear wils0ncm Thank you for choosing Hard Rock Hotel as your preferred accommodation and for sharing your invaluable review. I note your comment regarding the pool towel counter management, it's in fact a great idea, let us reassess that further in consideration of other factors. We are a non smoking hotel and we impose deep cleaning charges if this is... More 

Brisbane, Australia
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the hard rock hotel over the weekend. The pool is great and the kids loved it. The rooms were good and the bathroom had all the amenities needed. The new bar downstairs just opened as we were leaving and it looked great. The breakfast at starz is a bit overpriced, I think there should be a discount... More 

Helpful?
Thank Claire F
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Claire F Thank you for choosing Hard Rock Hotel as your preferred accommodation and for sharing your invaluable review. We are thrilled to hear you enjoyed the accommodations, our incredible pool and our newly remodeled bar. Your comment about our Wi-Fi agreement is most valid and we are reassessing the terms further. We are working out on more packages... More 

2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

I couldn't recommend this hotel more. Great staff, excellent facilities, incredible location. Everyone went out of their way to make our stay perfect and it was. The renovations are hardly noticeable and I can't believe I've read a single negative review about this place. 100% recommend and we will certainly be coming back. Thanks for making our stay excellent!

Helpful?
Thank Karla K
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Karla K Thank you for your kind words and for the privilege of hosting you during your most recent trip to Hard Rock Hotel at Resorts World Sentosa I am pleased to learn that you and your loved ones enjoyed the accommodations and that our Rockstars engaged you with exceptional service. Making your stay extraordinary amazing is everyone's aim... More 

Greater Melbourne, Australia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Very disappointed - had a choice between a balcony room with twin beds or a king size bed but no balcony. Renovations taking place - wasn't informed of that when booking. Had to walk outside of hotel to get towels for pool - most pool gates locked. No atmosphere - spent most of stay investigating other hotels to stay at... More 

Helpful?
Thank 717tanzee
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear 717tanzee Thank you for taking time to provide a review on your recent stay. We sincerely apologize that we did not provide the accommodations nor comfort level that met your expectations. We are on the final stages of our remodeling and renovation. We seek for your kind understanding of the circumstances. We will continue to share and review our... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Internet
  • Paid Wifi
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Free Parking
  • Business Center with Internet Access
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Rock and roll attitude meets five-star service at the Hard Rock Hotel Singapore. Breathtaking design, fashionable dining options, and the legendary entertainment experience only Hard Rock can offer make this the obvious choice for those looking for a stay that is beyond the ordinary.If unique networking venues are what you need, the hotel is home to some of the resort's best meeting and conference facilities, and indoor exhibition space. All at the doorstep of Universal Studios Singapore®, and S.E.A. Aquarium™, as well as Asia's flagship of the world-renowned ESPA. ... more   less 

Additional Information about Resorts World Sentosa - Hard Rock Hotel Singapore

Address: 8 Sentosa Gateway, Sentosa Island 098269, Singapore
Location: Singapore > Sentosa Island
Price Range: $209 - $657 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Resorts World Sentosa - Hard Rock Hotel Singapore 5*
Number of rooms: 364
Reservation Options:
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Also Known As:
Hard Rock Hotel, Singapore Hotel Sentosa Island
Hotel Style:
#7 Spa Hotel in Sentosa Island
#8 Luxury Hotel in Sentosa Island
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