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Hard Rock Hotel Singapore

TripAdvisor$215*
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05/14/2017 05/15/2017
1 room 2 adults 0 children
$279*
$215*
$279*
$215*
$279*
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Hard Rock Hotel Singapore
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1,952 Reviews from our TripAdvisor Community

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Hong Kong, China
Reviewed yesterday NEW

I will summarise first; the hotel is reasonable. It is definitely conveniently located if you want to explore the Sentosa resort offerings. Now for some details: Check-in: Got there at 13:30 and to be fair check-in time did say 3pm, told to come back. Came back at 14:58, and again told the room not ready and please come back later....

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Thank -this-is-me-123456
Surrey, United Kingdom
HOTEL’S FAVORITE REVIEW
Reviewed February 18, 2017

I was a bit apprehensive about staying in the hotel after some of the reviews but I'm so pleased that I didn't let the negative reviews stop me from making the booking. The experience from check-in was five stars. We arrived from our three day city break at around 1pm and were pleased to find there was a room available....

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3Thank Sordnaxela
About Hotel's Favorite Review
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this review

Dear Sordnaxela, Thank you for the marvelous five-star review. We are thrilled you experienced the Rock Star lifestyle at Hard Rock Hotel Singapore! We are likewise delighted that you noticed our major innovations like the handy phone and the complimentary WiFi to all our inhouse guests. Indeed, this was the voice of our fans who supported us and provided us...

Mumbai (Bombay), India
Reviewed 4 days ago NEW

Excellent hotel to stay. Very near to all attractions in sentosa and also USS. I had booked for 2 nights with pool facing rooms. Superb view of pool from room balcony. Worth your money. Check In and Check out was up to mark.

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Helpful?
Thank Vaibhavpa
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this review

Dear Vaibhavpa Thank you so much for choosing to stay with Hard Rock Hotel at Resorts World Sentosa and for being our raving fan. We appreciate your candid review! and glad that you enjoyed the stunning view from the pool facing rooms. We look forward to your next visit! Love all, serve all Jayson Diaz Estacio Guest Experience Manager

Reviewed 4 days ago NEW

I would like to use this chance to have review for Mr Yugen, Jega and Shah from Concierge. Thanks for compromising all my special birthday arrangement from my stay (25/04 to 26/04) with my boyfriend. You guys had provided a great services for us by helping us with my request to give an unforgettable birthday memories for my boyfriend. Appreciated...

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Helpful?
Thank Jan T
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this review

Dear Jan T Thank you for the incredible five-star review and for the shout out to Yugen, Jega and Shah! Truth be told, they are our Rock Stars. I will pass on your message to them! We look forward to welcoming you back again the next time your travels bring you to Resorts World Sentosa. Take it easy! Jayson Diaz...

Reviewed 1 week ago NEWvia mobile

Location of the hotel was strategic, near by universal studio, casino etc, we reach the hotel around 12 noon, room was not ready at the time and we come back to the hotel around 3PM to collect the keys, checkin proses was smooth Location of the room was far from the lobby and cleanliness of the room was not good,...

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1Thank Chok C
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this review

Dear Chok C Thank you for taking time to provide a review on your recent stay. We regret to hear that we did not provide the accommodations nor comfort level that met your expectations. I have sent you a private message and would like to obtain more details about your stay in order to address these issues with the sections...

Shoalhaven, Australia
Reviewed 1 week ago

I am writing this review sitting on the floor in lobby as there are not enough seats. This hotel fails in many ways. Having travelled lots to SE Asia and always choosing 5 star hotels , let me say this is not - 3 stars at best. The location is good , right near universal studios but that is were...

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4Thank gkegan
Auckland Region, New Zealand
Reviewed 1 week ago via mobile

Would never stay here again. There are so many issues that I feel the only way to address the problems is to replace upper management. The toilets in the room offer no privacy. They are the same as toilets you get in shopping malls. You can't get out of the shower withoit other people in the room being able to...

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Thank 84Tom84
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this review

Dear 84Tom84 Thank you for taking time to provide a review on your recent stay. We regret to hear that we did not provide the accommodations nor comfort level that met your expectations. I have sent you a private message and would like to obtain more details about your stay in order to address these issues with the sections and...

Sydney, Australia
Reviewed 1 week ago

Great pool area. Large room comfy bed. Room services daily. Only issue is. It's quite a trip to get to the restaurants if you're disabled and can't do step there has to be an easier way. Other then that a great place to stay

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Helpful?
Thank Jo A
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this review

Dear Jo A Thank you so much for choosing to stay with Hard Rock Hotel at Resorts World Sentosa and for being our raving fan. Our guests can conveniently access the major attractions and restaurants through the Convention Center located at level 1 of Hard Rock Hotel. We all look forward to welcoming you back soon! Love all, serve all...

Reviewed 1 week ago

Annoying staff. Check in takes more then 30 minutes. Wifi will not work in Room. Checkout time is 11 AM. Is it worh it? not at all.. This is just a start... I am pissed off in 1.5 hours of my start with this hotel..

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Helpful?
Thank Shilpa G
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this review

Dear Shipa G Thank you for taking time to provide a review on your recent stay. We regret to hear that we did not provide the accommodations nor comfort level that met your expectations. We will continue to share and review our service levels and we wish to thank you for your insights. Regards, Take time to be kind, Jayson...

Reviewed 1 week ago

Nice hotel and staff were really friendly. Check in took a little while longer than most hotels. I really would not rate this hotel as a 5 star hotel compared hotels like the Hilton or shangri la. More a 4 star or 4.5 star hotel at the most. We stayed during the first week of April. Food and drinks are...

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Thank KrazeeeL
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this review

Dear KrazeeeL Thank you for your kind words and for the privilege of hosting you during your most recent trip to Resorts World at Sentosa. I am pleased to learn that you and your loved ones had a great stay and we all look forward to welcoming you back to Hard Rock Hotel in the not so distant future Love...

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05/14/2017 05/15/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
Services
  • Business Center with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hard Rock Hotel Singapore offers uniquely designed accommodations with orchestrated service that delivers authentic experiences. Enjoy fashionable dining and entertainment options that combines both five-star service with a rock and roll edge only Hard Rock Hotel Singapore can offer. What’s more, being in a centralised location in the resort means you are minutes away from some of the region’s top attractions, such as Universal Studios Singapore® and S.E.A. Aquarium™, as well as Asia's flagship of the world-renowned ESPA. For those who need to host special events, take your pick from some of the best meeting and conference facilities, as well as an indoor exhibition space, including 30 function rooms and Asia's largest column-free ballroom that seats up to 6,500 guests. ... more   less 

Additional Information about Hard Rock Hotel Singapore

Address: 8 Sentosa Gateway | Resorts World Sentosa, Sentosa Island 098269, Singapore
Location: Singapore > Sentosa Island
Price Range: $217 - $446 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hard Rock Hotel Singapore 5*
Number of rooms: 364
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Hotels.com, Asiatravel.com Holdings, Orbitz, Agoda, Booking.com, Cancelon, Priceline, getaroom.com, TripOnline SA and HotelQuickly so you can book your Hard Rock Hotel Singapore reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hard Rock Hotel, Singapore Hotel Sentosa Island
Hotel Style:
#8 Spa Hotel in Sentosa Island
#9 Luxury Hotel in Sentosa Island
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Questions & Answers

Here's what travelers have asked, with answers from Hard Rock Hotel Singapore staff and other travelers.
27 questions
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See all questions (27)

Questions? Get answers from Hard Rock Hotel Singapore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms with swimming pool view”
jantR9423QF, 4 days ago | Read review
“Pool view rooms have the view. However they also have the noise from the pool area and concerts in the area behind.”
joa376, 1 week ago | Read review
“Get the end corridor rooms with double beds. Huge.”
LayPengn, Mar 19, 2017 | Read review
“higher floor have better sea view, keep away from the pool side if you doesn't like to wake up early by the kids noise.”
534irist, Mar 16, 2017 | Read review
“Room 462 gets decent lobby Wifi. Music playing 24/7 - if you are a light sleeper, you may want a room further away from the lobby.”
TheYasMan, Mar 15, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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$215* /night
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Prices are for 1 room, 2 adults
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