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Sarrosa International Hotel and Residential Suites

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Sarrosa International Hotel and Residential Suites
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106 Reviews from our TripAdvisor Community

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Showing 93: English reviews
Tacloban, Philippines
Reviewed September 8, 2015

I don't normally write reviews of hotels I visit but this one is exceptional. The service was just great from reservation to check out! Kudos to all the staff. Special thanks to the events personnel we talked to, Jannen May Princess Cabase. I'd like to commend her for the excellent care she gave us during our stay.

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Helpful?
Thank jjhen81
Sarrosa, Manager at Sarrosa International Hotel and Residential Suites, responded to this review

Dear Valued Guest, Warm greetings from Sarrosa International Hotel and Residential Suites – Cebu City! Thank you very much for staying with us and for taking your time to write your positive and first review. We are so delighted that you were very satisfied with our Customer Service during your stay. Thank you for recognizing the good service of all...

Reviewed August 19, 2015 via mobile

The last two visits I had at Cebu, this is where I stayed. It was great. Now, it was terrible. The room is located where a construction is on going. The noise of grinding metal is all that you will hear. The room is too small and smells cigarette. The curtain in the bathroom smells stinky. The people here is...

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Helpful?
Thank Eric L
Sarrosa, Manager at Sarrosa International Hotel and Residential Suites, responded to this review

Dear Valued Guest, Warm greetings from Sarrosa International Hotel and Residential Suites – Cebu City! Thank you very much for staying with us and for taking your time to write a review. We sincerely ask an apology for what had happened during your stay. Kindly be informed that our Hotel has 2 buildings. The North or New Wing and the...

Billericay, United Kingdom
Reviewed June 7, 2015

This hotel has good amenities for a hotel with room rates starting around the 1300 peso a night region. The lady on the front desk also informed me they have one bedroom apartments for 30.000 peso a month not including electric and gas. The hotel also has a small pool a small gym, coffee shop, on site restaurant, hair salon...

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Helpful?
3Thank Ritchie D
Sarrosa, Manager at Sarrosa International Hotel and Residential Suites, responded to this review

Dear Valued Guest, Warm greetings from Sarrosa International Hotel and Residential Suites – Cebu City! Thank you very much for staying with us and for taking your time to write a review. Your appreciation on the cleanliness, good service, good amenities and affordable rate makes the whole team proud. Rest assured that we will continue our mission. Our mission to...

Yucaipa, California
Reviewed May 26, 2015

The Sarrosa International is a good choice for the budget minded traveler. We stay here every time we visit Cebu. We usually stay between 3 and 4 weeks at a time so price is an important factor. My wife's family live just around the corner so it works well for us. The lobby and common areas shows minor signs of...

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Helpful?
4Thank 60YO35YO
Sarrosa, Manager at Sarrosa International Hotel and Residential Suites, responded to this review

Dear Valued Guest, Warm greetings from Sarrosa International Hotel and Residential Suites – Cebu City! Thank you very much for staying with us and for taking your time to write your review. Your appreciation on the cleanliness, good service and the kind words on our honest Housekeeping Associate will help us increase our morale and motivate us to be more...

Reviewed May 22, 2015 via mobile

went to sarrosa hotel to get room for 3 Was told it wasnt ready it had to be clean I said fine so i put a RESCRVATION on it at 2pm today and gave the staff my phone number a guy Moblie and he said that he will ring mw when ready so we went to the mail ..... I...

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Helpful?
Thank Ian M
Sarrosa, Manager at Sarrosa International Hotel and Residential Suites, responded to this review

Dear Valued Guest, Warm greetings from Sarrosa International Hotel and Residential Suites – Cebu City! Thank you very much for staying with us and for taking your time to write your review. We sincerely apologize for the miscommunication during your reservation. We conducted our independent investigation and corrective measures were made already. Hope that you will give us another chance...

Kew Gardens, New York
Reviewed May 5, 2015

An older hotel but in transition and will be a gem. Front desk was friendly and prepared. My room was clean and ready at checkin. The wifi connection was difficult but quickly resolved but hotel tech. The bath area was large and all in order. Air conditioning was in good working order. One area in need of attention would be...

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Helpful?
Thank kewz
Sarrosa, Manager at Sarrosa International Hotel and Residential Suites, responded to this review

May 16, 2015 Dear Valued Guest, Warm greetings from Sarrosa International Hotel and Residential Suites - Cebu City! Thank you very much for staying with us and for taking your time to write your positive review " FINE HOTEL". Your kind words and appreciation on our service, food and facilities will help the whole team to strive more to render...

Brisbane, Australia
Reviewed April 1, 2015

The hotel was clean, but the staff service was poor and the wifi unreliable/user unfriendly (needed a new passwords very time the computer was shut down/dropped off.h. I waited 40minutesat checkout to be given thy all clear that nothing had been removed or damaged. When I asked what the hold up was, I wa told that the room had been...

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1Thank AAKelly
Sarrosa, Manager at Sarrosa International Hotel and Residential Suites, responded to this review

Dear Valued Guest, Warm greetings from Sarrosa International Hotel and Residential Suites – Cebu City. Thank you very much for staying with us and for taking your time to write a review. We sincerely apologize for the miscommunication during check out time. We already had our meeting with the concerned Departments to address your concerns. We also appreciate your observation...

Thornton, Colorado
Reviewed March 22, 2015

I have a mixed review for this hotel. From various websites, unable to determine which type of room would be best, even the pictures are deceiving in what type of room to get. This hotel has two wings, the old wing and new wing. Do Not stay in the old wing, even though the price might be cheaper, if you...

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1Thank milehigh28
Sarrosa, Manager at Sarrosa International Hotel and Residential Suites, responded to this review

Dear Valued Guest, Warm greetings from Sarrosa International Hotel and Residential Suites – Cebu City. Thank you very much for staying with us and for sharing your observations during your recent stay. You are correct, our New Wing is more updated in terms of room size and amenities. Kindly be informed also that the refrigerator's electrical socket is separate from...

Reviewed March 14, 2015 via mobile

We were so looking forward to stay at a nice 5 star hotel after traveling around the philippines for 3 weeks. We booked a grand surperior room. When we got the room it was a small bed and a very small room. We called to the front desk and got a room with two beds. But still, a small room....

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Helpful?
Thank Tonjetytt
Sarrosa, Manager at Sarrosa International Hotel and Residential Suites, responded to this review

Dear Valued Guest, Warm greetings from Sarrosa International Hotel and Residential Suites – Cebu City. Thank you very much for staying with us and for taking your time to post your review. Our sincere apology for what had happened during your stay. Our breakfast buffet is a combination of Western and Filipino Foods. We also have our set breakfast menu...

Peterborough, United Kingdom
Reviewed February 20, 2015

Arrived late at night and was given key to room, First thing I noticed was the age of the room, and that the room seemed to have copious amounts of beds 1 single bed , 1 double bed and 2 mattresses on top of each other to appear as a small single bed, It would seem I was in a...

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Helpful?
Thank saf7670
Sarrosa, Manager at Sarrosa International Hotel and Residential Suites, responded to this review

Dear Valued Guest, Warm greetings from Sarrosa International Hotel and Residential Suites – Cebu City. Thank you very much for staying with us and taking your time to post your positive review “EXCELLENT HOTEL CLOSE TO SHOPPING AND BUSINESS DISCTRICT OF CEBU.” We would like to thank you also for your kind understanding on the miscommunication issue between our reservation...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Pool
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Laundry Service
  • Banquet Room
  • Meeting Rooms
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
One of Cebu's finest business hotel, Sarrosa International Hotel and Residential Suites offers an idyllic blend of comfort and convenience right at the heart of the growing metropolis. Easily accessed by public transportation; it is only 15-minute drive from the Cebu Mactan International Airport and the industrial zones of Mactan and Mandaue; a 10-minute drive to Cebu's major shopping malls. The Hotel boast it 227 well appointed, spacious and cozy hotel rooms and 40 fully furnished residential units; a modern business center for executives and businessmen, an indoor swimming pool, a fine-dining restaurant and function rooms for all special occasions and events. Its facilities, topped with the excellent and gracious service of its professional and courteous staff makes Sarrosa International Hotel and Residential Suites the best choice of leisure and business travelers alike. Truly a world-class business hotel...your HOME away from home. ... more   less 

Additional Information about Sarrosa International Hotel and Residential Suites

Address: F. Cabahug St. Cor. Pres. Quirino | Ayala Access Road, Mabolo, Kasambagan, 6000, Philippines
Location: Philippines > Visayas > Cebu Island
Price Range: $39 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sarrosa International Hotel and Residential Suites 3*
Number of rooms: 267
Reservation Options:
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Also Known As:
Sarrosa International Hotel And Residential Cebu City
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Questions & Answers

Here's what travelers have asked, with answers from Sarrosa International Hotel and Residential Suites staff and other travelers.
1 question
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Questions? Get answers from Sarrosa International Hotel and Residential Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“get the newer side of the hotel much better”
 of 5 bubbles meld303, 3 weeks ago | Read review
“Dont stay there ( thats my opinion only)”
 of 5 bubbles F4391SVjeffa, Aug 24, 2016 | Read review
“there is a ministore right beside the lobby incase you forgot some small things.”
 of 5 bubbles danieljaden, Jan 1, 2016 | Read review
“Be aware at the time I stayed the pool and fitness rooms were difficult to access due to construction.”
 of 5 bubbles kewz, May 5, 2015 | Read review
“Do not get any rooms in old wing”
 of 5 bubbles milehigh28, Mar 22, 2015 | Read review
5 of 5
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