SHANGRI-LA'S BORACAY RESORT & SPA - Updated 2020 Prices & Reviews (Philippines)

About

4.5

Excellent

3,251 reviews

Location

Cleanliness

Service

Value

Travelers' Choice 2019 Winner

Certificate of Excellence

Shangri-La’s Boracay Resort and Spa offers a new level of luxury to the beautiful island of Boracay. Marrying luxury and comfort with a reverence for nature, the 12-hectare resort encompasses 219 rooms including 36 villas and suites, comprehensive leisure facilities, 350 meters of secluded beach front and a thriving ecosystem of diverse, even rare, flora and fauna. With two private beachfronts and an infinity pool, the resort offers a myriad of recreational activities. Those looking to soothe weary senses can head over to CHI, The Spa at Shangri-La. A variety of dining options of different cuisines is located within the resort. May it be a family holiday or simply a quiet retreat, Shangri-La’s Boracay Resort and Spa is the perfect paradise destination.

Room & Suite (557)557

Full view

Property amenities

Free parking

Free High Speed Internet (WiFi)

Pool

Fitness Center with Gym / Workout Room

Free breakfast

Beach

Diving

Kids stay free

Parking

Free internet

Wifi

Public wifi

Internet

Hot tub

Infinity pool

Outdoor pool

Fitness classes

Sauna

Bar / lounge

Restaurant

Breakfast available

Breakfast buffet

Poolside bar

Tennis court

Babysitting

Children Activities (Kid / Family Friendly)

Kids club

Free airport transportation

Free shuttle or taxi services

Airport transportation

Shuttle bus service

Business Center with Internet Access

Conference facilities

Banquet room

Meeting rooms

Spa

Couples massage

Facial treatments

Rooftop terrace

Baggage storage

Concierge

Butler service

Dry cleaning

Laundry service

Room features

Air conditioning

Private beach

Housekeeping

Private balcony

Room service

Minibar

Refrigerator

Flatscreen TV

Safe

Room types

Ocean view

Non-smoking rooms

Suites

Family rooms

Smoking rooms available

Good to know

HOTEL CLASS

HOTEL STYLE

Great View

Business

Languages Spoken

Filipino

Hotel links

Visit hotel website

Special Offer:Book now for more savings

Hotel deals

Location

Full view

Contact

Barangay Yapak, Malay, Aklan Province 5608 Philippines

E-mail hotel

Getting there

Kalibo Airport38 miSee all flights

Malay Airport5 miSee all flights

Rental CarsSee all Boracay rental cars

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Nearby restaurants

Sirena Seafood Restaurant & Clifftop Bar at Shangri-La's Boracay Resort & Spa

354 reviews

2 minSeafood

Rima at Shangri-La's Boracay Resort and Spa

309 reviews

1 minItalian

Vintana Asian Cafe at Shangri-La's Boracay Resort and Spa

See all nearby restaurants

Nearby attractions

Yapak Beach (Puka Shell Beach)

Sea Shell Collection by Argonauta Boracay

5 reviews

9 minSpeciality Museums

See all nearby attractions

3,251Reviews94Q+A100Room tips

Best ever stay

Great people and super friendly staff running this resort! We enjoyed all of what it had to offer for several nights. Clean and wonderful rooms with a view! Some of the staff that helped us like Ms. Fragile were extremely nice and sweet. We really appreciated it and we are planning on going back there again.

Date of stay: January 2020

Rooms

Service

Sleep Quality

Room Tip: All rooms have great views of the pools and ocean.

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Dear halkaram, Thank you for the perfect rating. I'm glad to read you had a wonderful stay at the resort, and I look forward to having you back soon! Warm regards, Dave Junker

Great Team

Whilst we had a few mishaps during our stay, one element that was constantly excellent was the Team, in particular Willi, Chef Jerry, Lester, Dandie, Joanne, Just, Joven, Salvador, Dixon, Jo, and Anery. Thank you for making our stay memorable. Gerard

Date of stay: January 2020

Dear GBHONGKONG, Thank you for taking the time to write us a review, and for naming the staff who made a difference in your stay. I'll be sure to pass your kind words to them. Warm regards, Dave Junker

Lovely hotel

Notes of lemon grass scent is always synonymous with most Shangrila hotels and resorts. This oasis is nestled away from a derelict town that has walls of decomposing trash humming in a humid climate that proves to be a direct contrast to utopia🙁 The arrival on a speed boat on top of azure waters was glorious as was the beautiful welcome and check in thereafter. The Rooms: Spacious with quality towels and linen. Amenities are lavish and housekeeping is consistent with their turndown service and keeping accommodation clean. Beds are comfortable. Gowns need to be replaced with a lighter materiel given the hot climate? I also feel that Nespresso machines should be a standard in all rooms based on what one pays. The Restaurants: Vintana for breakfast provides a huge choice of quality stations. The buffet is easy to choose from with fresh products. Service, however is slow and the coffee provided, inferior. Sirena - we waited 1 hour and 50 minutes for no food to arrive. No communication that the restaurant was supposedly overbooked from our waitress, Angelina. When I complained (I booked days ago and since reservations are directly in charge of booking restaurants, why is it so badly managed?) since my child of 13 was hungry and we were nearing 22:00 with no food, the manager came with a small bowl of salad greens? No complimentary glass of wine or bruschetta.... We eventually left and after speaking to the duty manager, we were offered complimentary in-room dining. After a standard wait, we received 2 portions of cold, raw lamb cutlets and dry chicken Tabdoori. After another wait, and now 23:30, the lamb arrived, was eaten and really underrated. Food is not cheap here and I feel rather cheated since one cannot enjoy the town and many restaurants as the standard is so poor. Greasy, awful selections within dirty restaurants that beg for care and passion. Rima: Our dinner was great with excellent service and attention to detail. Food was flavorsome and well-prepared. The Pool: Great service here - thank you Friendel! Never short of loungers, fluffy towels and umbrellas. Cheerful crew offer chilled lavender towelettes, iced water and work hard to please. The pool bar is well- priced and food is tasty. The entire environment is superb. Concierge: Sporadic levels of service - we got great service from Reynaldo - thank you. On checking out I found the service lacking and frustrating. I believe it's rude to let guests wait (Antionette)at a table while staff keep getting distracted by calls when one is waiting to check out. This is, incidentally, the last impression of the hotel, so it should be efficient. The Beaches: Marvelous; clean; fine, white sand; safe and well- serviced and cared for. New Year's Eve Dinner Very expensive with sub standard food, cold roast selections, mushy Paella, cold Chaffer dish selections, uncleaned prawns. The desserts were delicious as was the cheese selection. Entertainment was adequate and beverage selection handsome. Service was professional and attentive. The Spa Expensive though well positioned in Asian surroundings complete with medicinal herbs, Chinese lanterns, well-stocked Koi filled ponds. The rooms however are outdated and drab. I feel that the decor here is in need of an update. Treatments were okay, nothing special at all. In Conclusion: The hotel is beautiful with a lot of attention to detail, it's clean and well-cared for. Staff are friendly. But.... I feel as a guest, one has to eat here and although there are shuttles to and from the city, after one visit, the shock of such squalor and dirt, guests hosted at this level of accommodation, would have no desire to support the down-market town scene? So essentially, one is stuck here and has no choice but to fork out on meals at inflated rates. Alcohol, specifically wine, is exorbitant. We found this a challenge. Would I return? A definite no based on the level of service in the town, airport, taxis - there are better, exotic destinations that offer a nicer visiting experience. There are so many beautiful coastlines and oceans in the world, Boracay is in desperate need of a facelift that can justify the hassle factor of getting there. Yes, I am a Shangri La fan, and have stayed at this brand in Kuala Lumpur, Bangkok and Hong Kong and they were far better(perhaps they need to be, given hotel competition in developed cities?). Phllippinian friendliness is not a substitute for an evident lazy and slovenly local mentality...…

Date of stay: January 2020Trip type: Traveled with family

Dear Traveldelightbb, Thank you for your time to detail your experience at the resort and Boracay island. I'm sorry to read about some of the shortcomings from the resort, and please be assured that these are all being looked into as we strive to further improve our services. I wish you safe journeys ahead. Warm regards, Dave Junker

One of my best friends was getting married here, and so I booked my stay without having done any research, knowing it would just be easier to stay at the wedding venue. So I hadn’t read about the incredible convenience for airport pick up and the take your breath away arrival experience. I didn’t know that I would be welcomed by an amazing show and entourage that would escort me to my room in a private buggy, where check in would take place in 5 minutes. The room itself was impeccably clean with gorgeous views and an easy distance from the lobby (for reference I booked the premiere sea view room). The breakfast buffet, as I have now read others have also highlighted, was one of the best breakfast... yeah no, it was probably the best breakfast buffet I’d ever had, and I’ve been to many including those in Vegas. The beach, pool and entertainment areas were amazing, and honestly the staff there were the friendliest, most attentive and overall kind human beings ever. We were joking as we were in the buggy leaving that we probably wouldn’t get the band send off, and of course we were wrong. The departure was just as thoughtful as the arrival. I’m totally going to come back here if I ever come back to Boracay. I will note that it is a short-ish, depending on traffic tricycle/ shuttle ride away from White Sand Beach, which is a must visit. I might add a night to a White Beach beachfront hotel just for convenience. …

Date of stay: November 2019Trip type: Traveled with friends

Dear jonabc, Thank you very much for this wonderful review. I'm happy you thoroughly enjoyed your stay at the resort, and it would be great to welcome you again when you return to Boracay for another beach holiday! Warm regards, Dave Junker

+1

Old old old!

Not a 5 star experience at all. Rooms far from facilities. Facilities terrible dirty and old. Swimming pool full of hair and souled from children in nappies. Towels old. Restaurants pretentious and expensive. Most frustrating is service. Everything gets repeated a million times and yet you have to follow up at least 4 times as they forget or they just didn’t listen. I am surprised that there are not more negative reviews. Unfortunately the only thing that is good is the breakfast and the location on beach. There is no leadership/management at this resort. We were there for 7 days and asked several times to speak to a manager but no one called. Do not be fooled booking a family room as the sofa bed is so uncomfortable and then they force you to upgrade if you complain..... we had loads of bugs in our room and NO AC for 7 days. Extremely expensive. Not worth it. Consider the new Crimson hotel next door. …

Date of stay: January 2020Trip type: Traveled with family

Dear Uil123, I’m sorry to read about your experience while at the resort. While I appreciate your feedback, please know that this is not the standard we uphold at Shangri-La’s Boracay Resort & Spa. Rest assured that the points you raised are being looked into by myself and the team as we strive to continuously improve the resort’s services and facilities, despite the recent typhoon that hit the island during the holidays. Again, thank you for raising these points to our attention. Warm regards, Dave Junker

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Transfer from hotel to airport: what is the best timing to leave the airport to reach to airport?

There are a lot of variables--sea condition, land and air traffic, the lines at the check-in desk, and so on--I suggest you ask for the advice of the Shangri-la staff on the day you're scheduled to leave. They know what they're doing.

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What is snorkelling like at this hotel? Is there a reachable house reef?

I am looking at this hotel for a holiday but on a bed and breakfast basis only. Can anyone advise what eating options are like outside of the hotel and how easy it is to get to restaurants etc. Also what are the prices like in the hotel itself for food and drink?

They have a free shuttle bus that takes guests to the centre of town where there are lots of restaurant options which are very cheap. Food prices in the hotel are reasonable if you’re a Westerner but might be a little prices if you’re a local.

Is day pass available? I am coming to Boracay on 25.09.2019,Is it possible to visit as a day visitor? Thanks, Regards. Begaraaj.

Shang Boracay does not allow day tours but you are welcome to avail their buffet lunch.

Hi, I'm spending 4 nights on a Premier Seaview Room. What is the security deposit value and can it be paid in cash?

Hi Pedro A, incidental security deposit is at Php 8,000 per night, and yes it can be paid by cash, refundable upon check-out.

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"All rooms have great views of the pools and ocean."

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"Villa #13--the Beach Villa--gets you your own stretch of beach at the end of the private hotel beach"

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"Treehouse Villas are worth every penny if you want to splurge (and you should, it's that amazing)"

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"Loft Villa!!! DO IT!!!"

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"Get a higher floor for better views"

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PRICE RANGE

€372 - €1,178 (Based on Average Rates for a Standard Room)

ALSO KNOWN AS

shangri-la`s boracay hotel boracay, shangri-la`s boracay resort and spa, shangri las boracay hotel, shangri las boracay resort

LOCATION

PhilippinesVisayasPanay IslandAklan ProvinceMalayBoracay

NUMBER OF ROOMS

219

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Frequently Asked Questions about Shangri-La's Boracay Resort & Spa

Which popular attractions are close to Shangri-La's Boracay Resort & Spa?

Nearby attractions include Yapak Beach (Puka Shell Beach) (0.3 miles), Punta Bunga Beach (0.4 miles), and Sea Shell Collection by Argonauta Boracay (0.4 miles).

See all nearby attractions.

What are some of the property amenities at Shangri-La's Boracay Resort & Spa?

Some of the more popular amenities offered include free wifi, free breakfast, and a pool.

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Which room amenities are available at Shangri-La's Boracay Resort & Spa?

Top room amenities include a minibar, air conditioning, and a flat screen TV.

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What food & drink options are available at Shangri-La's Boracay Resort & Spa?

Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.

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Is parking available at Shangri-La's Boracay Resort & Spa?

Yes, free parking is available to guests.

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What are some restaurants close to Shangri-La's Boracay Resort & Spa?

Conveniently located restaurants include Rima at Shangri-La's Boracay Resort and Spa, Sirena Seafood Restaurant & Clifftop Bar at Shangri-La's Boracay Resort & Spa, and Vintana Asian Cafe at Shangri-La's Boracay Resort and Spa.

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Are there opportunities to exercise at Shangri-La's Boracay Resort & Spa?

Yes, guests have access to a pool, a fitness center, and a sauna during their stay.

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Does Shangri-La's Boracay Resort & Spa have an airport shuttle?

Yes, Shangri-La's Boracay Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.

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Are any cleaning services offered at Shangri-La's Boracay Resort & Spa?

Yes, dry cleaning and laundry service are offered to guests.

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Does Shangri-La's Boracay Resort & Spa offer any business services?

Yes, it conveniently offers a business center, meeting rooms, and a banquet room.