Beautiful setting, beautiful room, attentive staff, nothing was too much trouble...

...A balcony is also nice looking out the ocean... It has its own pool, luxurious bath, bed, living room and everything you can think of...

...It's quite their music are thought well you won't hear karaoke songs in there, the volume is also descent you can hear it but it does not overshadow the wave sound... They were expecting the drummers to be there to play drums for the sunset but instead an acoustic... I don't want to be mean but seriously no one was taking notice of the acoustic band except for the staff... The guest at Serina did not appreciate the band either I guess for people who comes from the city, they go to luxury resort to unwind and experience peace... The last thing they'd want are acoustic band...

...The ambiance is beautiful and worth the price but service was a let down...

...The entire property and guest room were all well maintained...

Beautiful setting, beautiful room, attentive staff, nothing was too much trouble...

...Traveling back from 10 days in Bali at the four seasons, decided to change plans from 4 days in Manila to 1 and bought tickets 1 day before and reserved the last 2 rooms at the Shangri-La Boracay...

...Our original reservation was the premiere sea view king but decided to upgrade last minute to a one bedroom Villa. The premiere seaview suite was nice and provides a good enough space for two... It has its own pool, luxurious bath, bed, living room and everything you can think of... It’s like calling a housekeeping services or a room service... Minor stuff were broken in our room...

...Our suite was spacious and clean and our butler Vicente was very good in looking after us...

...We reserved a beach view, King room with a rate if 500$ per day... We paid a premium rate and received substandard service...

Hand on heart, our 4-night stay at SLBO was near faultless...

...Fun and huge entertainment hall...

...Rooms are very comfortable and have all expected amenities for a 5 star hotel...

...The amenities, the room, the food, the staff, were all excellent...

...We stayed in a sea view suite for 3 nights and it wasn’t enough!...

...We reserved a beach view, King room with a rate if 500$ per day... Eating dinner or lunch at the pool side cafe was just horrible, the weddings were on the beach with a giant sailboat blocking the view... We paid a premium rate and received substandard service...

...Only issue was that kids breakfast are not free...

...Our original reservation was the premiere sea view king but decided to upgrade last minute to a one bedroom Villa...

...My youngest teenager insisted it was Shangri- La or nothing!... Ventured into station 2...but quickly headed back to the Shangri-La, way too crowded...

I paid a decent amount of $$ to stay in this hotel and expected a lot...

...I think the spirit of sincere hospitality is exemplary here and I think everyone who works there should be proud of this...

...Anyway, definitely go to Serina but my tip is to book the 17,000 in advance for the cabana it's credited to your bill... They had chairs laid out and not one soul was there the management should really think it through because it's costing them and it's not exactly entertaining the guest... Their pool NEEDS to be heated seriously this is a must!... Send one of your staff in there on their so called event and see for yourself how empty the very loud event is... I think most people would rather pay so much more but get relaxing vacation than pay cheap and get so stressed and annoyed...

...We expected much more from a Shangri -La hotel but it was not worth the price we were charge. The ambiance is beautiful and worth the price but service was a let down...

The treatment Shangri-la Boracay have showed is top class and excellent...

...We stayed in a sea view suite for 3 nights and it wasn’t enough!...

...The entire property and guest room were all well maintained...

...Our suite was spacious and clean and our butler Vicente was very good in looking after us... The gym was well equipped and looked after...

...It’s like calling a housekeeping services or a room service... The sliding door lock, the soak tub knob to locked water and the iron as well...

...The weather was great, and the water was crystal clear for snorkeling...

...The only request I made was for sparkling water...

...Instead of being angry, I made a list of things that Shangri-La can improve on: 1) redo your bathroom floors, looks moldy and rotten 2) if I asked for tea, I shouldn’t have to repeat myself 3) I know check out is at 12, I shouldn’t have to be called a million times to remind me that checkout is 12, I’m not incompetent 4) free breakfast is going to be busy, staff it well and expect it to be 20x busier 5) I ordered room service and the food wasn’t cooked , I was in the bathroom nonstop 6) their vegetable rolls was 1/5, need a new recipe, make it better 7) Would I ever come back to this place?...

White glove service from arrival at MPH... They took our bags and we were driven in a comfortable air conditioned van ride to the pier where we waited in a comfortable lounge with complimentary espresso, tea and cold towels for freshening up... The grounds are stunning and perfectly manicured... Excellent quality soaps and shampoos...

...Good location since it is secluded from the noisy and congested main beach and both beach fronts are clean...

...The hotel’s facilities were amazing and suited for families...

...He made sure everything is smooth free during our stay and during our wedding vows celebration...

...The grounds are beautiful and well maintained...

...Our butler Josephat made sure that everything was perfect...

...The entire property and guest room were all well maintained. The service rendered by all employees was exemplary...

Beautiful setting, beautiful room, attentive staff, nothing was too much trouble... The servers and staff at the beach are a credit to the resort... Room service was excellent, the poolside restaurant could accommodate vegan, all in all a beautiful resort... Highlight was the speedboat ride back to the jetty, perfectly timed at sunset... Thank you Shangri-La and I hope to visit again...

...We had our honeymoon here and we couldn’t have chosen a better resort. The staff were so genuinely friendly and the resort was something you just have to see to believe... The staff just could t do enough, including our private butler... Thank you for making our stay so special!...

...From the time we arrived, the transport service and the check in process, everything was smooth and staff was accommodating... The breakfast buffet is also a top notch!... The reason why I’m giving 4 stars is because when we booked the Villa, we were told we would have a butler, but we actually don’t... They just tell people you have a butler but it’s really just a hotel staff that you call and they come and assist you... It’s like calling a housekeeping services or a room service... I ended up just calling the hotel operator for anything for my entire stay... The sliding door lock, the soak tub knob to locked water and the iron as well...

...The manager quickly resolved the issue for us at check-in... The kids really enjoyed the fish feeding... Just, the host at the Vintana was really helpful getting us a cake from the bakery for my daughter birthday... The Shangri La will still accommodate your transfer back to the airport upon request using their speedboat and van service... In addition, they have a free shuttle scheduled to D’mall if you want to have dinner outside the resort...

...I have to say it was one of the best decision's we have ever made... After arriving at the airport, we were looked after every step of the way, on the speed boat I had to pinch myself to make sure I wasn't dreaming, it was super easy and all staff we dealt with were so very welcoming, the best smile in the world is surely that of the Filipino!... We needed to depart early on our last day and were kindly prepared a packed breakfast with sandwiches and fruit... Thank you to all the wonderful staff and also management for creating such a good culture that makes guests feel welcome...

Service from arrival was good and accomodating... Our suite was spacious and clean and our butler Vicente was very good in looking after us... Only after 3 days we were able to avail a place.It has a lovely beach but the beach next in Moevenpick is much better... Food was good in Rima and service was good too., but less in other restaurants... The gym was well equipped and looked after... Service was good but sometimes not consistent... To sum it up, i would go back but we will stay in the lofts, more private, better view and we can have in room breakfast...

Hand on heart, our 4-night stay at SLBO was near faultless... When we had issues with the hot water in the villa for 2 consecutive nights, it was resolved efficiently... Special shout-out to the service staff who attended to us: our concierge Jestin, Julius and Josephat; and the wait staff at Vintana who served us every breakfast - Aeron and Remiel... I think the spirit of sincere hospitality is exemplary here and I think everyone who works there should be proud of this...

...from the VIP airport pickup to the speedboat ride to the dockside welcome set the tone for a very wonderful vacation. Went with my wife and my daughter's family (2 grandsons) who thoroughly enjoyed the facilities, the breakfast buffet and everything else... Kudos to all the staff who made us feel so special with their warmth and attentiveness to our needs...

Service from Irvin, our butler-host, was amazing. We had noisy neighbors on first night and he moved us to a upgraded villa without any problems... I would highly recommend a visit to this spectacular hotel and experience the service and commitment of the staff... We are regular visitors to Sangria-la hotels but this TOPS the list...

...It's one of those hotel who takes care of you from arrival to departure... Anyway, definitely go to Serina but my tip is to book the 17,000 in advance for the cabana it's credited to your bill... They had chairs laid out and not one soul was there the management should really think it through because it's costing them and it's not exactly entertaining the guest...

...White glove service from arrival at MPH. We were greeted at the baggage area of Caticlan airport... They took our bags and we were driven in a comfortable air conditioned van ride to the pier where we waited in a comfortable lounge with complimentary espresso, tea and cold towels for freshening up... After a short wait we were taken by private motor boat direct to pier side at Shangrila (about 20 minutes) where we were transported to the lobby for effortless checkin and offered fresh calamansi juice... They allowed us free early checkin which was an unexpected surprise... The staff was courteous and took initiative to offer to take our pictures on several occasions... Rain shower direct from ceiling with really hot water and a lot of spray power... Omelette station, fresh made to order eggs (eggs in Philippines have deeply colored rich yolks probably because of a lack of large scale factory farming)... Multiple Infinity pools staffed by lifeguards warning us of the 2 meter deep section... The private beach exclusive to Shangrila was very nice even with rough water... Absolutely superb service and hotel facilities all around... I did not have one negative encounter with any staff members...

I have stayed in a few Shangri-La hotels, and it's always a great experience!... My son is a picky eater, and they accommodated my request to cook for something that's not on the menu... I'm never disappointed whenever I stayed in Shangri-La hotels...

...The hotel’s facilities were amazing and suited for families... They provide different styles of breakfast like Western food, cheese and Chinese dim sum... Last but not least I would like to thank Hadjie, the room service staff that has been really helpful on the first day we arrived, Aeron from Vintana breakfast which has passion, and always had a smile on his face... I would also like to thank Jessa from the adventure zone... She took very good care of my children, and they were sad to say goodbye to her... Thank you Shangri-La Boracay, we will definitely miss you!...

The treatment Shangri-la Boracay have showed is top class and excellent. From the food to the services such an outstanding job... Shoutout to the professionalism of Ms. Gigi Trinidad who made all of our Shangri-La moments even better...

...Staff are very well trained, friendly ( par for the course in the Phillipines) and anticipate your every need. The private beaches are gorgeous and are decked out with life guards, comfy recliners, towels and umbrellas... Rooms are very comfortable and have all expected amenities for a 5 star hotel...

Very accommodating and friendly staff from security, front desk, and restaurant personnel... Thank you as always Shangri-La, Boracay for the superb services!... Our kids enjoyed our 5 days stay with you!...

...It is my first time using a villa and i was surprised it comes with a butler Justin. He made sure everything is smooth free during our stay and during our wedding vows celebration...

...The moment we landed in Caticlan airport, we were met by the staff of Shangrila and assisted us to the shuttle and to their private sea port. The entire staff were courteous and helpful... Our entire stay in Shangrila is simply fantastic... The amenities, the room, the food, the staff, were all excellent... We went here for my wife's birthday, and she had a wonderful celebration... Our balik-bayan friends also came by and they have nothing but good things to say about the resort...

...Our butler Josephat made sure that everything was perfect...

...The entire property and guest room were all well maintained... The restaurant offers great food choices and the best part is the Private Beach and Pool area...

Beautiful setting, beautiful room, attentive staff, nothing was too much trouble... The servers and staff at the beach are a credit to the resort... Room service was excellent, the poolside restaurant could accommodate vegan, all in all a beautiful resort... Highlight was the speedboat ride back to the jetty, perfectly timed at sunset... Thank you Shangri-La and I hope to visit again...

...We had our honeymoon here and we couldn’t have chosen a better resort. The staff were so genuinely friendly and the resort was something you just have to see to believe... The breakfast was something I’ll never forget... Suite with private pool overlooking the bay... The staff just could t do enough, including our private butler... Thank you for making our stay so special!...

...The Shangri La is the best hotel/resort. They have a good breakfast buffet selections at the Vintana... The resort is a fun place for kids... They have an entertainment center with daily activities... Just, the host at the Vintana was really helpful getting us a cake from the bakery for my daughter birthday... The Shangri La will still accommodate your transfer back to the airport upon request using their speedboat and van service... In addition, they have a free shuttle scheduled to D’mall if you want to have dinner outside the resort...

...After arriving at the airport, we were looked after every step of the way, on the speed boat I had to pinch myself to make sure I wasn't dreaming, it was super easy and all staff we dealt with were so very welcoming, the best smile in the world is surely that of the Filipino! The weather was great, and the water was crystal clear for snorkeling... Breakfast had a really relaxed tropical vibe... We needed to depart early on our last day and were kindly prepared a packed breakfast with sandwiches and fruit...

...From the time we arrived, the transport service and the check in process, everything was smooth and staff was accommodating... The premiere seaview suite was nice and provides a good enough space for two... A balcony is also nice looking out the ocean... It has its own pool, luxurious bath, bed, living room and everything you can think of... The best part is, it’s walk-in distance to the gym, hotel lobby, pool, restaurants and garden... The breakfast buffet is also a top notch!... The reason why I’m giving 4 stars is because when we booked the Villa, we were told we would have a butler, but we actually don’t... It’s like calling a housekeeping services or a room service... The sliding door lock, the soak tub knob to locked water and the iron as well...

...I paid a decent amount of $$ to stay in this hotel and expected a lot. Instead of being angry, I made a list of things that Shangri-La can improve on: 1) redo your bathroom floors, looks moldy and rotten 2) if I asked for tea, I shouldn’t have to repeat myself 3) I know check out is at 12, I shouldn’t have to be called a million times to remind me that checkout is 12, I’m not incompetent 4) free breakfast is going to be busy, staff it well and expect it to be 20x busier 5) I ordered room service and the food wasn’t cooked , I was in the bathroom nonstop 6) their vegetable rolls was 1/5, need a new recipe, make it better 7) Would I ever come back to this place?...

...from the VIP airport pickup to the speedboat ride to the dockside welcome set the tone for a very wonderful vacation. Went with my wife and my daughter's family (2 grandsons) who thoroughly enjoyed the facilities, the breakfast buffet and everything else...

...When we had issues with the hot water in the villa for 2 consecutive nights, it was resolved efficiently. Special shout-out to the service staff who attended to us: our concierge Jestin, Julius and Josephat; and the wait staff at Vintana who served us every breakfast - Aeron and Remiel...

Service from Irvin, our butler-host, was amazing. We had noisy neighbors on first night and he moved us to a upgraded villa without any problems... I would highly recommend a visit to this spectacular hotel and experience the service and commitment of the staff... We are regular visitors to Sangria-la hotels but this TOPS the list...

...It's one of those hotel who takes care of you from arrival to departure... Which is nice because you go to resort hotel to sit by the beach listen to the ocean and enjoy that peace... Anyway, definitely go to Serina but my tip is to book the 17,000 in advance for the cabana it's credited to your bill... Otherwise you won't get a cabana they're almost always occupied or reserve... Also try the dinner by the beach it's very romantic as long as it does not rain hahaha... They had chairs laid out and not one soul was there the management should really think it through because it's costing them and it's not exactly entertaining the guest... Their Spa is beautiful definitely should not miss that, I love shopping as well in their shop you get a lot of clothes and bags that I assume (not sure) you won't find outside of Boracay... Their body oils and lotion smells really nice... Their pool NEEDS to be heated seriously this is a must!... I think most people would rather pay so much more but get relaxing vacation than pay cheap and get so stressed and annoyed...

White glove service from arrival at MPH... They took our bags and we were driven in a comfortable air conditioned van ride to the pier where we waited in a comfortable lounge with complimentary espresso, tea and cold towels for freshening up... After a short wait we were taken by private motor boat direct to pier side at Shangrila (about 20 minutes) where we were transported to the lobby for effortless checkin and offered fresh calamansi juice... The grounds are stunning and perfectly manicured... They allowed us free early checkin which was an unexpected surprise... The staff was courteous and took initiative to offer to take our pictures on several occasions... Rain shower direct from ceiling with really hot water and a lot of spray power... Excellent quality soaps and shampoos... Breakfast buffet was the best I’ve ever had... Omelette station, fresh made to order eggs (eggs in Philippines have deeply colored rich yolks probably because of a lack of large scale factory farming)... Filipino food section (beef tapa, Pork Tocino, beef paras, chicken adobo, fish dishes), Carving section with ham and lechon, Siomai station, Chicken curry, roasted meats, spicy Korean chicken, sushi station, fresh vegetables and salads (best tomatoes I’ve ever had in Philippines) cheeses, homemade pancakes and waffles with Berry compote, homemade baked Filipino breads, fresh fruits (perfectly ripe mangos, watermelon, kiwis) freshly made juices (strawberry, honeydew melon, watermelon), homemade ice cream (strawberry, chocolate, ube, sherbet)... Multiple Infinity pools staffed by lifeguards warning us of the 2 meter deep section... The private beach exclusive to Shangrila was very nice even with rough water... I was able to snorkel and saw a few eels and several parrot fish and wrasses... As an added bonus we saw a few Philippine long tailed macaques directly in front of our balcony eating coconuts from the palm tree... Absolutely superb service and hotel facilities all around...

I have stayed in a few Shangri-La hotels, and it's always a great experience! The room, the food, and the service are always excellent!... The buffet breakfast has expansive options... I'm never disappointed whenever I stayed in Shangri-La hotels...

Excellent services by all the staff and great amenities- both in-room and overall resort amenities... Fun and huge entertainment hall... Good location since it is secluded from the noisy and congested main beach and both beach fronts are clean... My personal fave: the croissants from the Bakery...

...The hotel’s facilities were amazing and suited for families. Kids can enjoy their time at the adventure zone and the entertainment zone, which provides ping pong, basketball games, snooker, air hockey, and chess games etc... We really enjoyed the poolside restaurant Celio where they served a very delicious four cheese open pizza, as well as the Sirena restaurant which we highly recommend you to go there especially at 5, so you can watch the beautiful sunset with nice gin tonic... In the Vintana restaurant, there are many choices of breakfast... They provide different styles of breakfast like Western food, cheese and Chinese dim sum... Last but not least I would like to thank Hadjie, the room service staff that has been really helpful on the first day we arrived, Aeron from Vintana breakfast which has passion, and always had a smile on his face... Thank you Shangri-La Boracay, we will definitely miss you!...

The treatment Shangri-la Boracay have showed is top class and excellent. From the food to the services such an outstanding job... Shoutout to the professionalism of Ms. Gigi Trinidad who made all of our Shangri-La moments even better...

...Staff are very well trained, friendly ( par for the course in the Phillipines) and anticipate your every need. The private beaches are gorgeous and are decked out with life guards, comfy recliners, towels and umbrellas... Rooms are very comfortable and have all expected amenities for a 5 star hotel... The grounds are beautiful and well maintained... As for the pool, it’s one of the best I have experienced in Asia... So easy to spend several hours relaxing, swimming, reading and then ordering something to eat and drink without leaving your recliner...

Very accommodating and friendly staff from security, front desk, and restaurant personnel... Thank you as always Shangri-La, Boracay for the superb services!...

...The hotel resort made it more perfect. The moment we landed in Caticlan airport, we were met by the staff of Shangrila and assisted us to the shuttle and to their private sea port... The entire staff were courteous and helpful... Our entire stay in Shangrila is simply fantastic... The amenities, the room, the food, the staff, were all excellent... We went here for my wife's birthday, and she had a wonderful celebration... Our kids love the pool and the beach... Our balik-bayan friends also came by and they have nothing but good things to say about the resort...

...We stayed in a sea view suite for 3 nights and it wasn’t enough! Our butler Josephat made sure that everything was perfect... If you are looking for luxury, privacy or less crowd, this is the place for you...