We‘ve been to many hotels but Sea Jewel hotel in Puerto Galera is the worst service we had.. The rooms are not clean, The floor with hair from the recent clients, cabwebs, sand etc.. No soap, shampoo and toothpaste.. 2nd, We stayed for a Week and they only change the bedsheets and towels for 2 times after our repeated interventions.. We were so disappointed.. We never had an orientation that we need to leave our key just our rooms to be cleaned.. 3rd, the food service was never good.. it took us 55minutes to have our breakfast..We will never ever come back and recommend this hotel to anybody!
Inclusions: Airconditioned room Old Cable TV Hot & cold shower with toiletries Free wifi but you can only use it in the lobby We stayed in the old building. Our room and bathroom are both clean. Staff are really friendly. They also have their own diner in case you’re too lazy to eat outside. Free use of utensils even if you bring or buy your snacks outside. You just have to pay 5 pesos if you need a hot water for your coffee or noodles. I like that the hotel are almost near the beach but a little far from diners and bars. It saves us from hearing loud music coming from the bars. We had a great time relaxing here.
We checked in last May 24-26, 2019 at Sea Jewel Beach Resort, availed of two Deluxe room accommodation good for 4 persons each room at their newly constructed building with swimming pool. With regards to the facilities of the hotel, I can say that they are really well-planned and built at the right places, even the provisions for the wet clothes rack and veranda for each room. However, much that I can give a higher rating, I cannot just let it pass that the service was so poor. With all the hotels we have had during our vacation on different places, this is the only hotel that did not even cater to complimentary water bottle, not even a cup of coffee also. Worst of it all, when we asked for the hot water to be used in the feeding bottle of my son, we paid P5 per bottle. And when we dined in at their restaurant, not even glasses of water were being served, had it not being asked for. In any restaurant, this was supposed to be part of the procedures in preparing tables. The good service being delivered to the guests will make a big difference for them to come back and to even endorse the hotel to friends. I hope that the management can do something about it.…
My review is for Sea Jewel Hotel the one with swimming pool. The hotel is new I think they opened last May 2016. So meaning the establishment is really fresh. Clean and decent rooms. The rooms is huge. We got a family room which have a 3 queen size bed for 3,390 pesos per night. The aircon is good too. Cabled tv. We have our own bathroom. They provide towel. The hotel has its own swimming pool. They have available foods on the 1st floor. Good wifi connection on the lobby area. Beach is just a minute walk. Our over all stay is good.
It's a pretty decent hotel. Not too pricey, considering its a walking distance from the beach. The rooms are spacious ang clean and they have a kid friendly pool. The staff are courteous and very accomodating. I don't mind staying in here again when i go back to puerto galera..