Right from the reservation, to arrivals, to concierge to dining, every detail was taken care of superbly. Anticipating guest needs preemptively and organizing a thoughtful and pleasant experience. Best place to stay if traveling for business or pleasure to Jakarta. The location is also super convenient as connected with the mall for shopping.
We stayed for a night for my sons birthday. Hotel gave a complementary cake and birthday setup in the room. Adith the Butler was exceptionally helpful in accommodating breakfast in the room instead of the cafe and also secured a late check out at 2pm. The room is bigger than usual - a mini suite vibe with separate living room. Overall service eas great and definitely will stay and come back again.
Im out of words. The room was spacious, clean & super comfy. We got complimentary cake for our 1st wedding anniversary. The hotel lobby smells nice. The staffs are very warming and friendly, check in & check out process very fast and comfortable, it really matters for us since we’re stay with baby. Breakfast staff also very helpful. I would thank all the staffs, especially Aldy who helped luggage down during check out & ensure we had amazing stay. Will definitely come back 🧡
The experience with Raffles Hotel Jakarta was amazing. The comfort, service and amenities was just perfect for me. I would like to give a special mention to Duty Manager Aria Damar, Ms Thalia, Ms Deysella and team from lounger and all those that helped me to make my stay enjoyable and memorable. Thank you from the bottom of my heart.
all the food is really good, and the waiters are friendly and kind. Especially pak Sulle, pak ending, pak Faris, chef kevin, pak Raihan, and ka Niken. Thank u so much for the service and the atmosphere of the place is good, the service is all friendly anyway dan terima kasih juga untuk Kak Audrey dan Kak Rafly yang sangat friendly sudah membantu memfotokan saya di depan pohon natal di lobby thank u so much sekali lagi 🥰
If you want to impress your loved ones with a wow experience in Jakarta, then the Raffles is the place to go. Personalized service from A to Z with an attitude to meet & exceed customers expectations. If you an Accor member you can also earn points or upgrade with vouchers/points. And it’s festive Christmas deco & gingerbread smell will enchant every guest.
I visited the Raffles Jakarta yesterday for a tour prior to recommending a hotel for some VIP guests from NYC. Even though I arrived unannounced, the Guest Experience Officer Audrey was so gracious and ready to help me. She spent time to give me a tour and explain the hotel, the rooms, and services available. The hotel is beautiful and all the staff were wonderful. I felt really confident in recommending Raffles Jakarta and will be recommending it to all our guests who visit Jakarta. Thanks so much to Audrey for all her time and help!
Raffles is great enjoyed every minute only few things to comment as business traveller. Breakfast buffett great however served dishes take long to arrive as well as ordered Cafe Latte. It was common during my stay! Anything else great, especially the friendly staff!
Great service, great food and most importantly the staff was very helpful, kind and welcoming ! Had overall a great experience at the Raffles hotel Jakarta, would recommend for business but also for a stay with the family !
Rooms are nice, bathrooms too,, large bed Service is good, Staff nice Rates in line with other places same standard in jakarta You can access a mall directly where You will find also restaurants and many shops The hotel is good, Can compare to Mulia but I may prefer mulia because less traffic jams