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Grand Tropic Suites Hotel

Traveler (196)
Room & Suite (51)
Pool & Beach (21)

About

#224 of 587 hotels in Jakarta
Location
Cleanliness
Service
Value
Grand Tropic Suites' Hotel "Where the business and leisure blend in a Harmony", is an unique services apartment which operated as a hotel to make sure every stay us pleasant and an extraordinary experience.188 rooms combine the comfort of home with all the benefits of hotel hospitality. We offers the choice of venue for events with excellent service. 8 luxurious meeting rooms are the perfect venue for wedding, seminars, meetings or other functions. Our landscape garden is also available to cater your outdoor party or event.
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Property amenities
Pool
Room service
Restaurant
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Non-smoking hotel
Outdoor pool
Sauna
Tennis Court
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Family Rooms
Kitchenette
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family
252Reviews
2Q+A
30Room tips
Traveler rating
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  • 21
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Popular mentions
The best place for staycation in Jakarta area. Kids love the giant pool and the sandy man-made beach. Strategic location near the mall. Fast wifi. Dusty floors when we first check in. Dim lighting, old furniture. The breakfast crew service and the food taste need to be improved. Many food stalls were emptied during bfast time. The refill time took so long. The spring bed was not so comfortable, and the pillows were so big but hard, useless. Lucky we brought additional pillows from home, otherwise we couldn't sleep well during our stay. Anyways, compare to its spacious room size and the price, it's so value for money.
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Response from grandtropicsuites, Manajer Umum at Grand Tropic Suites Hotel
Responded 4 weeks ago
Dear mwalewangko, Thank you so much for sharing your truly wonderful experience with our tropical pool and internet wifi. Also a huge thanks you for your recommendations for Grand Tropic Suites Hotel Jakarta as a value for money. On behalf of Management, we would like to apologize for your inconveniences with our facilities and services. We hope to have the opportunity to welcome you our home again in the near future. Best regards, Rizal ARAFAT General Manager
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I stayed for 1 night only, with my parents. The room was a bit old (room no : 703) but clean. Shower at the bathroom has a problem. During breakfast, some of the menu was empty and took so long for the staff to refill. The most disappointing part was the receptionist never inform us, if we bring a car, we need to get a stamp from the receptionist, so it will be free during check out. I found this problem, when I was in front of the check out gate, and the security guard inform me,I need to pay IDR 40,000 for the parking fee, but If I were a guest hotel, I can make it free if I had a hotel stamp on my parking ticket. Too bad that I received this important info at the very late time and circumstances. It is not possible for me to move backwards, due to so many cars behind me. I hope Grand Tropic Hotel can add 1 more points at their SOP, that receptionist during check in & check out make sure whether the guest bring their own vehicle / using public transportation. Over communication will be better compare to under communication. Thank you...
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Response from grandtropicsuites, Manajer Umum at Grand Tropic Suites Hotel
Responded 4 weeks ago
Dear Noviantyten89, Thank you so much for sharing your truly wonderful experience with our room cleanness. Also a huge thanks you for your recommendations for Grand Tropic Suites Hotel Jakarta as a worth for the price. On behalf of Management, we would like to apologize for your inconveniences with our facilities and services. It's become our concern for make service improvement in the future. We hope to have the opportunity to welcome you our home again in the near future. Best regards, Rizal ARAFAT General Manager
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this afternoon me and my friend was check in , first experience bad service hotel i ever have, from payment (supposed to be flexible , i already told the fda that my friend who willing to pay using their credit card) die booking under my friend, but fda asking more than 3 times about this and their explanation is not clear enough , as i know payment settlement due upon checking out (already put my cc anyway)but they want do payment upon checking in. other than this im asking for mineral water , they said they will charge (oh so upsett) idk bcz this is just local hotel or what but believe me u better go for international hotel (price is good as well) and they will give u additional complimentary. the most important is hotel cleanliness (two bedroom) is very dirty, old room, and their set up amenities was uncomplete (only provide 2 slippers for 4 person) no cup and spoon tea at room. i even lazy to complain bzc so many things unacceptable here.
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+1
Very spacious hotel room, it’s more likely a furnished apartment only the furniture looked a bit worn out, need to be renovated. However, when I booked for non-smoking room, but everytime we enter the room, I sensed smokey air inside. Perhaps the previous guest smoked there. Cool AC in 1 room but not cool AC in living room and the other room, but after telling the housekeeping about the problem, the engineer fixed the master bedroom AC and it was so cool. Thank God for that so we had decent sleep, apart of the too bouncy spring bed (I’d personally prefer the harder ones). Basically we love the pools and the room, also its strategic location (in walking distance to Citraland mall). However, the breakfast time was below expectancy. It took very long time in egg station and get the eggs done (the taste and shape wise also below standard). The resto seemed having lack of staff, so the guest needed to call the waiters about the sausages stock, the plates, the salad dressing etc. They didn’t attentive (or need more staff) to cater the guests well. I opted to western breakfast (roasted potato, omelet and sausages) which were okay, but my family who had Indonesian food (chicken something, said it was tasteless). Very quick (5 min) check in and check out time, especially when we know when is the right time (not in rush hour). The great outside pools as well with the sandy kids pool imitating the beach which is the kids’ favorite. Basically we had a good staycation weekend there, and will be back again someday, and hopefully the hotel will be renovated and the service/food quality will be improved.
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Response from grandtropicsuites, Manajer Umum at Grand Tropic Suites Hotel
Responded 3 weeks ago
Dear Mwalewangko, Thank you so much for sharing your truly wonderful experience with our spacious room and tropical pool. Also a huge thanks you for your recommendations for Grand Tropic Suites Hotel Jakarta as a Great Pool and Spacious Room. On behalf of Management, we would like to apologize for your inconveniences with our facilities and services. It's become our concern for make service improvement in the future. We hope to have the opportunity to welcome you our home again in the near future. Best regards, Rizal ARAFAT General Manager
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Booked here for 2 nights start from Friday. You can go to Ciputra mall and Central Park mall from the hotel by walk. This has a large and nice pool for kids but no sliding provided. On Saturday a bit crowded, and breakfast always running out. The 2 bed room apartment could fit for 4 adults with microwave ready in the kitchen. For stove, need to be asked and paid.
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Response from grandtropicsuites, Manajer Umum at Grand Tropic Suites Hotel
Responded 3 weeks ago
Dear Toko3gkekal, Thank you so much for sharing your truly wonderful experience with our tropical poo and shopping mall surrounding Grand Tropic Suites Hotel area. Also a huge thanks you for your recommendations for Grand Tropic Suites Hotel Jakarta as a Descent Place for Stay. On behalf of Management, we would like to apologize for your inconveniences with our facilities and services. It's become our concern for make service improvement in the future. We hope to have the opportunity to welcome you our home again in the near future. Best regards, Rizal ARAFAT General Manager
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PRICE RANGE
$31 - $212 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand tropic hotel jakarta
LOCATION
IndonesiaJavaJakartaGrogol Petamburan
NUMBER OF ROOMS
188
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