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Somerset Grand Citra

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Somerset Grand Citra
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105 Reviews from our TripAdvisor Community

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Showing 88: English reviews
Reviewed 4 days ago NEWvia mobile

We booked a one bedroom apt with breakfast through Agoda yet being assigned to a two-bedrooms apt instead so we invited another couple friend to stay at the extra bedroom. The apt is huge, there's en suite bathroom in the master bedroom coupled with a bathtub and closed shower area while the bathroom for the second bathroom has bathtub with...

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Helpful?
Thank LilyMuti
Reviewed 5 days ago NEW

Glasses were missing in the apartment and had to call twice to finally get some. Waited for an hour an a half for a hair dryer and non came despite calling the house keeping for 3 times. In the end left the room with wet hair...

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Helpful?
Thank Manwo
Jakarta
Reviewed 6 days ago NEW

It was good but less than my expectation. They have to improve the hospitality of their staff so we can enjoy during our stay here. as a 4star serviced apartment they could do better with the amenities and the interior inside the room.

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Helpful?
Thank Fitri R
patrick L, Directeur général at Somerset Grand Citra, responded to this review

Dear Ms Fitri, Thank you for the feedback about your stay in our Somerset Grand Citra property. I took good note of your comments about the service which has been delivered to you and I would like to apology for this inconvinience. I also forwared your comments to our Guest Service Department in order to review what was specifically the...

Jakarta, Indonesia
Reviewed 1 week ago

Have great time while in somerset keep it up, hope you could keep that service, and wait for any promotion,good staff good food,nice ambience,good location but the traffic during the rush hour was so bad,

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Helpful?
Thank danielsR6068DO
patrick L, Directeur général at Somerset Grand Citra, responded to this review

Dear Mr.Daniel, Warm Greetings from Somerset Grand Citra Jakarta, Thank you for your time to share your experience while staying with us and I am glad that our service complies with your expectations. In order to get better benefits and specific promotions in order to stay with us agian, I’ll take this opportunity to invite you to become a member...

Singapore, Singapore
Reviewed 1 week ago

Have problem checking in at 3:30pm have to wait additional half an hour to have a room. Appreciated that this can be taken care as room booking is not instant and there are plenty of time to prepare instead of wasting time to have a room ready.

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Helpful?
Thank kkho66
patrick L, Directeur général at Somerset Grand Citra, responded to this review

Dear M."Kkho66", Thank you for the feedback again. I am indeed embarrassed to know that your stay did not meet your expectations. We always want our guests to leave with a smile on their face but sometimes we fail ,I understand your frustrations. We have noted your comments on our quality of check-in based on your previous comments and I...

Jakarta, Indonesia
Reviewed 3 weeks ago

The best service and comfortable apartment and excellent staff help, all these make Somerset grand citra my favorite place of residence in Jakarta. The location near by several mall and walking distance from all attraction centers.

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Helpful?
Thank Abdulrahman Moh... B
patrick L, Directeur général at Somerset Grand Citra, responded to this review

Dear Mr.Abdulrahman, Warm Greetings from Somerset Grand Citra Jakarta, Thank you for your time to share your experience while staying with us and I am glad that our service complies with your expectations. I have conveyed your compliments to our staff and they really happy to hear it. Should you decide to come back to stay with us again in...

Kuala Lumput
Reviewed 4 weeks ago

It was a disspointed overnight stay. The utensils and cutleries were not enough and not clean. Request for these items not delivered quick enough. The apartment furniture, fittings and electrical items are old, Definitely will not stay again.

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1Thank William L
patrick L, Directeur général at Somerset Grand Citra, responded to this review

Dear Mr.William, Thank you for the feedback again. I am indeed embarrassed to know that your stay did not meet your expectations. We always want our guests to leave with a smile on their face but sometimes we fail ,I understand your frustrations. We have noted your comments on our Housekeeping quality based on your comments and I already had...

London, United Kingdom
Reviewed October 29, 2016 via mobile

The concierge staff were nice and friendly. The reception were also hospitable even though they don't seem very informed. We have a few groups of guests coming in at different times and all had some sort of problem, for example charging their cards even when the room was paid for. Upon arrival we had a water shortage for a few...

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Helpful?
Thank HK_Traveller05
patrick L, Directeur général at Somerset Grand Citra, responded to this review

Dear HK traveller05, Thank you for the feedback about your stay in our Somerset Grand Citra property. I am indeed embarrassed to know that your stay did not meet your expectations. We always want our guests to leave with a smile on their face but sometimes we fail ,I understand your frustrations. The water problem that you mentioned in your...

Kuala Lumpur, Malaysia
Reviewed October 29, 2016 via mobile

Location: Located next to Lotte Mall. Gated with high security. Facilities: 5/5, everything you need is provided: iron, kitchen, washing machine (no dryer), swimming pool,etc. Cleanliness: Need some improvement.. You can see dark stain at the bath tub and basin areas. Kitchen is not clean and sofa very dusty. Staff: The front desk officers are extremely amazing. Very helpful and...

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Helpful?
Thank Atie I
patrick L, Directeur général at Somerset Grand Citra, responded to this review

Dear M. Atie , Thank you for the feedback about your stay in our Somerset Grand Citra property. I took good note of your comments about our bath tub conditions and I am happy to annouce that we already started a recoating program for all of them from last week and in all of our bathroom. I also forwared to...

jakarta
Reviewed October 22, 2016

staying in serviced appartment turns out way more comfort than an actual hotel. especially when u stayed with the whole family with children. this's the best. huge whole appartment with the living room n kitchen make it feels like home but then again enjoyed all the hotel facility. u have it all :)

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Helpful?
Thank diannur
patrick L, Directeur général at Somerset Grand Citra, responded to this review

Dear M. Diannur, Thank you for your feedback . I am glad to see that your stay with us was convinient and that our team brought to you the service that you were expected. Your feedback is very important to us. My team and I will devote our efforts to improve the service and quality of our apartment I’ll also...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Pool
  • Free Parking
  • Free Breakfast
  • Room Service
  • Restaurant
  • Spa
About the property
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Somerset Grand Citra is located in Central Business District and conveniently close to the Convention Center, Embassies, Shopping Centres, and a wide variety of dining and entertainment. Ideal corporate housing for business travel, project assignment and relocation. A welcome and refreshing alternative to the hotel, Somerset Grand Citra offers the opportunity to enjoy the dynamic city life while living in the spacious comfort of a private residential apartment. ... more   less 

Additional Information about Somerset Grand Citra

Address: Kav. 1, Kuningan Jln. Prof.Dr Satrio, Jakarta 12940, Indonesia
Location: Indonesia > Java > Jakarta
Price Range: $69 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Somerset Grand Citra 3.5*
Number of rooms: 163
Reservation Options:
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Also Known As:
Somerset Grand Citra Hotel Jakarta
Somerset Grand Citra Jakarta
Hotel Style:
#98 Spa Hotel in Jakarta
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Questions & Answers

Questions? Get answers from Somerset Grand Citra staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Housekeeping should ensure to replace all used items in the apartment”
 of 5 bubbles abdulrahmanmoham2016, 3 weeks ago | Read review
“picture and room condition is not same.. ”
 of 5 bubbles , Sep 27, 2016 | Read review
“Facing Swimming Pool & The Ascott”
 of 5 bubbles kimmi-ckj, Sep 23, 2016 | Read review
“The room is not properly managed. Some appliances are not working. The cleaning service is not good either.”
 of 5 bubbles yml813, Jun 12, 2016 | Read review
“Don't ask room with balcony face to the traffic, it quite noisy.”
 of 5 bubbles iisi2015, Apr 24, 2016 | Read review
5 of 5
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