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Somerset Grand Citra

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Somerset Grand Citra
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88 Reviews from our TripAdvisor Community

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Showing 72: English reviews
Level Contributor
6 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago via mobile

Good and decent place. Has serviced apartments and a separate wing that can be taken on long term lease. It's in a great neighborhood with The Lotte Mall just next to it and other shopping malls quite close by. There are good eating places and coffee shops also nearby. The apartment has a kids play area, a tennis court, gym... More 

Helpful?
Thank Asela P
Singapore, Singapore
2 reviews
2 of 5 stars Reviewed July 23, 2016

The place is old. Balcony doors do not seal properly. Noisy. Needs massive upgrade and renovation. Breakfast is very poor. Location wise is excellent. Bed is old. Ascott from the same group opposite is much better. Disappointed with this property specially as I have been in many somerset and the quality in general is very good

Review collected in partnership with this hotel

Helpful?
Thank Alex_Bno
patrick L, Responsable réception at Somerset Grand Citra, responded to this review

Dear Mr.Alex, Thank you for taking the time to provide us with your feedback. While we constantly strive to maintain the highest standards of customer satisfaction, we already informed our Breakfast vendor about your recent experience. I am regretting, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies.... More 

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Bandung, Indonesia
Level Contributor
1 review
1 of 5 stars Reviewed July 8, 2016 via mobile

3-words: WORST EVER SOMERSET! Very very substandard for cleaniness and maintenance. The washing machine area is very dirty. The washer works perfectly but the dryer does not even work, it simply spin the clothes but does not dry them. Lots of holes and dirt at the mosquito net as well as at power plugs. At the kitchen, the stove and... More 

Helpful?
Thank leojdin2016
patrick L, Directeur général at Somerset Grand Citra, responded to this review

Dear Sir, Thank you for taking the time to complete to post some comments about our Somerset Grand Citra property during your stay in July 2016. In regards to the conditions of our apartment that you mentioned. I have noted your observations and recommendations for improvements Please be assured that I will coordinate the plans for these enhancements with the... More 

Sydney, Australia
1 review
3 of 5 stars Reviewed July 6, 2016

Apartment is in a good location but it is getting a bit old and tired and in need of a refurbishment. Example AC in the bedroom was not cold. Front desk staff were very good but housekeeping could be improved. Breakfast was pretty bad.

Review collected in partnership with this hotel

Helpful?
Thank BKwa
patrick L, Directeur général at Somerset Grand Citra, responded to this review

Dear Bkwa, Greetings from Somerset Grand Citra. I am truly sorry to hear about your unpleasant experience with our Air conditionning system. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I already asked to our engineering department to look for the problem and also... More 

Harrison, Arkansas
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 1, 2016 via mobile

We stayed for three nights while visiting Jakarta for a wedding. We found it to be clean and spacious. We did not use the kitchen but enjoyed rooftop breakfast buffet. The staff was helpful and the building was centrally located. Felt secure with guards at entrance.

Helpful?
Thank joy w
patrick L, Responsable relations clients at Somerset Grand Citra, responded to this review

Dear Ms Joy, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room . Our main priority is to be able to offer a very well-maintained and comfortable... More 

Seoul, South Korea
2 reviews
1 of 5 stars Reviewed June 12, 2016

Very old apartment. Things are not working properly. The phone cable is cut, there is not enough power plug-ins, etc. The breakfast buffet is horrible. I don't know why they operate it in the first place. Maybe, it's better that they do not run the breakfast service. You'd better prepare your own.

Review collected in partnership with this hotel

Helpful?
Thank yml813
patrick L, Directeur général at Somerset Grand Citra, responded to this review

Dear yml813, Thank you for taking the time to review your stay in our Service residence Somerset Grand Citra. I have note your comments regarding our apartment conditons and already adviced our engineering department to fix the problem for the phone cable, for additional power plug in please be aware that our Guest service department can provide additional power plug... More 

Singapore, null, Singapore
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed May 22, 2016 via mobile

I stayed here for a week for a business trip. During that time I also looked at a number of other apartments for a Long term stay. It's well located right next to the Lotte shopping centre which has a good western style supermarket and lots of restaurants. The breakfast is reasonable to good with a decent selection which is... More 

Helpful?
Thank Penny O
patrick L, Directeur général at Somerset Grand Citra, responded to this review

Dear Mr. Penny, Thank you for taking the time to review your stay with us at Somerset Grand Citra We will take a look again on our Kitchen equipment in order to provide more items in the nearest future. As you mentioned previosuly our property has the biggest Apartment size in term of service residence for Kuningan Area. We are... More 

Jakarta, Indonesia
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed May 1, 2016

I & my friend went to this serviced apartment on last Saturday to visit our friends who live there. The place is quite nice and very strategic since it is located at jalan Satrio. One thing that bothered us was the staff behavior. 1. The security (a): I genuinely understand that every visitor must report to the security when we... More 

Helpful?
Thank Rea D
patrick L, Directeur général at Somerset Grand Citra, responded to this review

Dear Mr. Rea, Thank you for taking the time to review your previous experience in Somerset Grand Citra, when you came in order to visit a fiend in our property. Unfortunatelly from your comments we did not commit to provide you the quality of services that you were expected. As I explained to you when we met on the same... More 

Level Contributor
21 reviews
6 hotel reviews
4 of 5 stars Reviewed April 24, 2016

I'm working at Mega Kuningan Area and I booked this hotel for my fiance when he visited me for a week because of the location (near my office and just by the mall). When we check in, I ask for higher floor and we got room at 17th floor instead of at 9th floor. Turn up the reception upgrade our... More 

Helpful?
Thank Iis I
patrick L, Directeur général at Somerset Grand Citra, responded to this review

Dear Sir, Thank you for taking the time to provide us with your feedback. We are more than happy to see that our service residence Somerset Grand Citra met your expectation during your last stay. As you mentioned our apartment size are one of the biggest of Kuningan Area and our property ois also a 'Massive" one. While we constantly... More 

Noida, India
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 29, 2016

The location of Somerset Grand Citra is excellent. it is in close proximity to shopping mall, medical center and lively places. I stayed here for a week in 3 bed room apartment and my stay was quite comfortable. The only thing they can improve upon is the size and capacity of fitness center.

Helpful?
Thank MKTripathi
patrick L, Directeur général at Somerset Grand Citra, responded to this review

Dear Sir, Thank you for taking the time to provide us with your feedback. We are more than happy to see that our service residence Somerset Grand Citra met your expectation during your last stay in one of our three bedroom apartment of 166 SQM. While we constantly strive to maintain the highest standards of customer satisfaction, we already informed... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Somerset Grand Citra is located in Central Business District and conveniently close to the Convention Center, Embassies, Shopping Centres, and a wide variety of dining and entertainment. Ideal corporate housing for business travel, project assignment and relocation. A welcome and refreshing alternative to the hotel, Somerset Grand Citra offers the opportunity to enjoy the dynamic city life while living in the spacious comfort of a private residential apartment. ... more   less 

Additional Information about Somerset Grand Citra

Address: Kav. 1, Kuningan Jln. Prof.Dr Satrio, Jakarta 12940, Indonesia
Location: Indonesia > Java > Jakarta
Price Range: $78 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Somerset Grand Citra 3.5*
Number of rooms: 163
Reservation Options:
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Also Known As:
Somerset Grand Citra Hotel Jakarta
Somerset Grand Citra Jakarta
Hotel Style:
#85 Spa Hotel in Jakarta
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