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I am totally not recommended this hotel. they very unprofessional.
here it is the fact : ( we booked their room for our meeting with total pax : 10 )
1. the food not good at all, and i was surprise find out that the...More
Thank Wulansari W
Response from Herman K, General Manager at Kemang Icon HotelResponded 3 days ago
Dear Ibu Wulan,
Thank you for taking your valuable time in writing a very constructive feedback about our services.
I would like to apologies for the unprofessional services from my team have provided, although we have accommodate your last minute booking and was cancel 8+...More
I stay on 23-25 December 2017 at Illumina Suite (Family with Young Children).
Here are my objective opinion & experience during I stay there;
- Front Office : ★★✩,
need more hospitality training as FO person.
- Room Cleanliness : ★★✩,
you need to vacuum...More
Response from Herman K, General Manager at Kemang Icon HotelResponded 3 weeks ago
Dear Mr. Ken Tanone,
Thank you for taking your valuable time in writing a constructive feedback for us to continuously improve our facility and services.
I do apologies that your stay was not up to your expectation and please let me assure you that I...More
There are some things I liked about this hotel. The staff were very nice, I was greeted enthusiastically, even when I arrived after midnight. The room was huge. The location was good, and the rooftop was nice. Breakfast was good (and more than enough, since...More
Response from KemangIconHotel, General Manager at Kemang Icon HotelResponded October 30, 2017
Thank you so much for taking you valuable time in writing a review about Kemang Icon Hotel, we very much appreciated for us to continously improved our services and facility.
First of all, my sincere apology to hear some of the glitch with...More
I do regular trip to Kemang area once a year, and it was first time to select this hotel this year.
It was located in main street, and could easily get there. Staffs were very kind and friendly more than enough. Rooms are named uniquely,...More
Response from KemangIconHotel, General Manager at Kemang Icon HotelResponded September 23, 2017
Thank you so much for the wonderful compliment of our room design and appreciated that you have taking your valuable time in writing a review about your stay with us. We are very happy to hear that your stay was a memorable one...More
stayed for one night here.
service was great but room needs improvement.
infini room was the one we stayed in but it had a faulty air con that they couldn't fix on the spot.
so we requested and used a fan throughout the whole night....More
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Response from Herman K | Property representative |
Thank you for your enquiry and my apologies for the late reply. Our room are very spacious to accommodate 2 children however we don't provide the extra bed. Kindly let me know for any special arrangement that... More
Thank you for your enquiry and my apologies for the late reply. Our room are very spacious to accommodate 2 children however we don't provide the extra bed. Kindly let me know for any special arrangement that you would like us to arrange.
Response from Pierre-Jean R | Property representative |
Dear Mc Veuve,
Traffic being an issue everywhere in Jakarta and depending on the time of the day, it can take you between 1 to 2 hours to reach our hotel from the airport and about the same time to go to the central train... More
Dear Mc Veuve,
Traffic being an issue everywhere in Jakarta and depending on the time of the day, it can take you between 1 to 2 hours to reach our hotel from the airport and about the same time to go to the central train station using a taxi. That's actually during day time... at night, it's less than an hour.
We can also drive you with our hotel car (Toyota Innova).
Our boutique hotel is located in the south of Jakarta, away from the big towers and we are surrounded by art shops, galleries, small boutiques, and several restaurants. This makes Kemang a small village, where a lot of expats enjoy living.
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"inifini room had a spoilt air con and we used a fan. service is great. lights a little too dim."