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Ascott Jakarta

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#40 of 424 Hotels in Jakarta
Certificate of Excellence
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Ascott Jakarta
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139 Reviews from our TripAdvisor Community

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Showing 113: English reviews
Jeddah
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Overall it was not bad location is good but cleainig should be better curtains must be wached from time to time air condition ducts must be clean and some stuff should be informed to not ask for gifts or tips.

Review collected in partnership with this hotel

Helpful?
1 Thank 799waela
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here for the second time and the main reason we chose Ascott is because of the location. There are 3 shopping malls nearby and within walking distance and restaurants are everywhere around the hotel. I love the interior design and it felt really cosy and relaxing, As if you are entering someone's home and you felt comfortable straight away.... More 

Helpful?
Thank Azureen A
Management response:

Dear Azureen A, Thank you for taking the time out of your day to write such a thorough review about your recent stay at Ascott Jakarta. Also, thank you for advising potential guests reading this about the restaurants and shopping malls close by – it's certainly one of the highlights about being so centrally located and it is also only... More 

Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed 1 week ago

Excellent and helpful guest service plus good condition facilities. Nearby amenities such shopping mall. Staffs are so accommodating and could give a good city guide. Transportation such cab is always available upon request and properly recorded by the guest service. We have not worry about our safety during stays. Cleanliness is at part of their attracting factor.

Review collected in partnership with this hotel

Helpful?
Thank rose923
Management response:

Dear Rose923, Thank you very much for sharing your experience with our TripAdvisor community. It was lovely to know that our Guest Service Team is excellent and helpful with their knowledge of good city guide Thank you for advising potential guests reading this for shopping malls – it's certainly one of the highlights about being so centrally located. We are... More 

Riyadh, Saudi Arabia
1 review
5 of 5 stars Reviewed 1 week ago

Way to restraunt should be re built in good and prper . The way out from hotel also should be reconsider the gate should be decorated and bigger and every thing is excellent hhjjkkllmnnvddgfddsddffvhjjgfffghjjhcxdfghjjvvccc

Review collected in partnership with this hotel

Helpful?
Thank 939ghadaha
Management response:

Dear 939ghadaha, Thank you for your feedback on your recent stay at Ascott Jakarta We value our guest feedback for future improvement and we noted for our gate. I would appreciate if you can share more details for your feedback about way to restaurant through email directly on francisca.thorogood@the-ascott.com. Once we gain more detail it will allow us to take... More 

Level Contributor
9 reviews
4 of 5 stars Reviewed 1 week ago

spent five nights in ascott jakarta, enjoyed comfortable and clean studio. i liked the room and the lobby, and the other services including massage shop. The studio i used had small kitchen with electronic stove and microwave, refridgerator, and also the washing machine with detergent. just one thing that the breakfast was just okay but since grand indonesia is near,... More 

Helpful?
Thank JiJi S
Management response:

Dear JiJi S, Thank you for taking the time to share your stay experience at Ascott Jakarta. We would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your vacation. We are happy to have met your expectations and endeavor to continually delight our residents whenever they stay with us. In addition,... More 

Miami, Florida
Level Contributor
117 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed at this property many times, and I continue to return. The apartments are modern and spacious, and very comfortable. I always felt like I was coming home. The staff are friendly, and provide good service. The kitchen has a washer/dryer which after travelling for some extended time is very welcome and convenient. I think they also offered... More 

Helpful?
Thank The_Traveller954
Management response:

Hi The_Traveller954, Thank you for taking the time to share your stay experience at Ascott Jakarta. We would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your vacation. We are happy to have met your expectations and endeavor to continually delight our residents whenever they stay with us. In addition, we... More 

Jeddah, Saudi Arabia
1 review
5 of 5 stars Reviewed 2 weeks ago

Stay at Ascott, it is very nice place to stay at Jakarta the location is very smart, it is between 2 very nice Moll, I conceder my staying at Ascott is the wonderful experience to me and my family, I strongly recommended other to tray this place.

Review collected in partnership with this hotel

Helpful?
Thank 187abdulrazaqa
Management response:

Hi 187abdulrazaqa, Thank you for taking the time to share your stay experience at Ascott Jakarta. We would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your vacation. We are happy to have met your expectations and endeavor to continually delight our residents whenever they stay with us. Thank you for... More 

Cape Town
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Convenient location. Close to Plaza Indonesia. In need of a facelift. Friendly staff. Uninteresting and below average breakfast with insufficient variety. Insufficient towels and toiletries.The apartment was not cleaned properly and never looked, smelt or felt clean and fresh.

Review collected in partnership with this hotel

Helpful?
1 Thank abdullacassimd
Management response:

Dear abdullacassimd, It was a great pleasure having you stay at Ascott Jakarta. Thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve.... More 

Singapore
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at Ascott Jakarta in July 2016. We were 6 people and we chose to stay here because it has the best location and beautiful apartments! It is located right behind Grand Indonesia which is Central Jakarta! We took a 3 bedroom apartment and when we entered, we all absolutely loved it! The furnishing was so modern and the... More 

Helpful?
Thank sukritisekhri
Management response:

Hi Sukritisekhri Thank you for taking the time to share your stay experience at Ascott Jakarta. We would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your vacation. We are happy to have met your expectations and endeavor to continually delight our residents whenever they stay with us. Thank you for... More 

somewhere
Level Contributor
37 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Second stay after being at Kempinski last June. Front office seemed unwelcoming upon arrival and too busy with accounts. Went up and sat down, no greetings. Being greeted after one had finished his task after 5min. Room is comfy but the equipments like dryer and iron need to be serviced or change. Dryer clothes are still damp after 4h of... More 

Helpful?
Thank cadallaca
Management response:

Dear Cadallaca, It was a great pleasure having you stay at Ascott Jakarta. Thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve.... More 

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Breakfast
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ascott Jakarta is located in exclusive retreat, in the heart of the city’s business and shopping district: (Plaza Indonesia Shopping complex, Grand Indonesia Shopping Complex, Jakarta City Center Shopping Mall), Embassies and a wide variety of dining and entertainment, It meets your every need, the services and facilities are luxurious, extensive and personalized. You can indulge in the exclusive lifestyle of Ascott Jakarta while enjoying the energy of this dynamic city. ... more   less 

Additional Information about Ascott Jakarta

Address: Jln. Kebonkacang Raya no. 2, Jakarta 10240, Indonesia
Location: Indonesia > Java > Jakarta
Price Range: $118 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ascott Jakarta 4*
Number of rooms: 198
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Agoda, Asiatravel.com Holdings, Booking.com, TripOnline SA, Priceline, Hotwire, HotelTravel.com and Travelocity so you can book your Ascott Jakarta reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ascott Jakarta Hotel Jakarta
Ascott Hotel Jakarta
Hotel Style:
#13 Family Hotel in Jakarta
#28 Business Hotel in Jakarta
#37 Luxury Hotel in Jakarta
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