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Ascott Jakarta

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#39 of 450 Hotels in Jakarta
Certificate of Excellence
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1 room 2 adults 0 children
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Ascott Jakarta
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193 Reviews from our TripAdvisor Community

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Showing 161: English reviews
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Singapore, Singapore
Reviewed 1 week ago

Location is the main strength, the rest is just average or below. Foods are very terrible, ordered sandwich from room service but cold and has hair inside. The hair dryer also did not work even after with the replacement.

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Helpful?
Thank risyaj
Abdul Haris S, Assistant Residence Manager at Ascott Jakarta, responded to this review

Dear Risyaj, Thank you for your sharing your stay experience and We are very sorry to hear about your food order which was unacceptable. Please be assured that I will convey your feedback to our restaurant provider and my team as well related with the room equipment for an improvement. Receiving feedback from our residents motivates us to further improve...

Taif, Saudi Arabia
Reviewed 2 weeks ago

The restaurant was very bad. There was no juice. The food was not as expected and not delicious. The other services were very good. I'm pleased to the stuff and the hospitality. Thank you. Best regards

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Helpful?
Thank saeeda952
Abdul Haris S, Assistant Residence Manager at Ascott Jakarta, responded to this review

Dear Saeeda952, Thank you for sharing your stay experience to TripAdvisor community Continental Breakfast is provided for breakfast and supplement it with four hot dishes and egg stations. I am sorry that you consider the food was not as expected and not delicious as well as running out Juice when you approached the juice area. Please be assured that your...

Malaysia
Reviewed 2 weeks ago

I arrived very early, and when told that my apartment wasn't ready, I was able to upgrade to a premier 2 bedroom apartment for a nominal fee - it would have been nice to receive a complimentary upgrade though! The apartment was extremely spacious, with high quality fittings I was hosting a dinner for 20 in the apartment, and the...

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Helpful?
Thank WanderingGourmand
Abdul Haris S, Assistant Residence Manager at Ascott Jakarta, responded to this review

Dear WanderingGourmand, Thank you very much for sharing your experience stay to TripAdvisor community I am pleased to hear that our Team were accommodating and helpful during your stay and that you like the spacious room and quality fittings. Despite that we do not allow for small gathering (entertaining) in each rooms for the comfort of other guests who are...

Indonesia
Reviewed 2 weeks ago via mobile

Located next to Grand Indonesia mall & Plaza Indonesia mall & Hotel Indonesia Kempinsky. The apartment offers quick check in & the studio room is spacious & has complete furnished kitchen amenities & laundry machine. It has a living sofa & working round table. Mineral Water is in hot & cold water dispenser so no need to worry about running...

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Helpful?
Thank ksw-notes
Abdul Haris S, Assistant Residence Manager at Ascott Jakarta, responded to this review

Dear KSW-Notes, Thank you for such a wonderful review on a recent stay you had at Ascott Jakarta We’re so Glad to know that you had an enjoyable stay and enjoyed the facilities of our apartment. Our location is one of the highlight as malls only less than 5 minutes walking distance. If you are not a member of Ascott...

Reviewed 2 weeks ago via mobile

My stay is for 2 months on business. Great location, at the heart of Central Jakarta. Malls are just a few minutes walk, Grand Indonesia is just across the street. Room is big and very liveable. Daily buffet breakfast, good gym, spa and pool. Staff is very warm & courteous. I love my stay here, it really feels like home.

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Helpful?
Thank Monta C
Abdul Haris S, Assistant Residence Manager at Ascott Jakarta, responded to this review

Dear Monta C. Thank you for making Ascott Jakarta as your choice and write this review. We are delighted to know from our visiting guest, that you really enjoyed the ambience of our property and the facilities. Many thanks for your positive and fabulous review and I will share your kind words with the team, as it is certainly the...

Kuala Lumpur, Malaysia
Reviewed 3 weeks ago

Loved my stay at Ascot as expected. Great location for shopping and food, lovely room and great security. The staff are polite and ever willing to assist. Will definately return in the future wheneven I am back in Jakarta.

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Helpful?
Thank noorash13
Abdul Haris S, Assistant Residence Manager at Ascott Jakarta, responded to this review

Dear Noorash13, First of all, I would like to take this opportunity to thank you very much for choosing our property for your accommodation need in Jakarta. We truly appreciate hearing from our valued guests and thank you for taking the time to share your wonderful experience with fellow travelers in Tripadvisor. We are delighted to read that our room...

Sault Ste. Marie, Canada
Reviewed 3 weeks ago

- Beautiful and comfortable rooms - Prime location, right off the main road - East & West Mall is easily accesible by foot - Sort cab ride from National Monument, Musuems, Mosques, other cultural attractions - Extremely helpful and friendly staff - Wifi was average - Breakfast buffet was good but small

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Helpful?
Thank BradGriffith
Abdul Haris S, Assistant Residence Manager at Ascott Jakarta, responded to this review

Dear BradGriffith, Thank you for sharing your stay experience to TripAdvisor community. Many thanks for your positive and fabulous review. I am truly grateful for your encouraging comments. I will share your kind words with the team, as it is certainly the best motivation for us to do even better in the future. Nothing pleases us more than to have...

Kuala Lumpur, Malaysia
Reviewed 3 weeks ago

What i'm satisfied and content most about the hotel is the excellent service that they provided during my stay. Friendly and warm welcome. Always there to assist us. Spacious room and clean. The location is strategic as it is so near to Thamrin City, Grand Indonesia and Plaza Indonesia. Tanah Abang is quite close also about 10 mins away.

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Helpful?
Thank Syfqa
Abdul Haris S, assistant Residence Manager at Ascott Jakarta, responded to this review

Dear Syfqa, Thank you for making Ascott Jakarta your as your choice. Glad to know from our visiting guest, that you really enjoyed the ambience of our property and the facilities. but the most important thing is that you have experienced our personalized service as we strive for the highest guest satisfaction possible from our dedicated staff. We highly appreciate...

Singapore, Singapore
Reviewed January 17, 2017

I am a frequent stayer at Ascott Jakarta, Kebun Kacang. As a lone woman traveller, I feel very safe and secure whenever I stay at Ascott, either for business or leisure. The staff are attentive, helpful and provide excellent service. The security staff stationed at the gate would rush to greet & help me cross the road whenever they spot...

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Helpful?
Thank noorinaris
Abdul Haris S, Assistant Residence Manager at Ascott Jakarta, responded to this review

Dear Noorinaris, Thank you for your great review towards our Property. It is always a pleasure to welcome our returning guests like you so thank you for that. We are very delighted to hear your comments on the service level and We truly love to create memorable experiences for our guests. We delighted that you had a memorable stay with...

Mumbai (Bombay), India
Reviewed January 16, 2017

Ascott brand supersedes its name. For my business travels i always look for a Ascott Hotel. The staff is helping and courteous. Always greet you with a smile. Food, Stay and service all Thumbs Up! Look forward to comeback again :)

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Helpful?
Thank Aditya S
Abdul Haris S, Assistant Residence Manager at Ascott Jakarta, responded to this review

Dear Aditya S, It feels wonderful to receive such a positive feedback from you and I thank you for sharing your kind words through TripAdvisor community. We are very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests...

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Spa
  • Breakfast included
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Airport Transportation
  • Breakfast included
  • Babysitting
Official Description (provided by the hotel)
Ascott Jakarta is located in exclusive retreat, in the heart of the city’s business and shopping district: (Plaza Indonesia Shopping complex, Grand Indonesia Shopping Complex, Jakarta City Center Shopping Mall), Embassies and a wide variety of dining and entertainment, It meets your every need, the services and facilities are luxurious, extensive and personalized. You can indulge in the exclusive lifestyle of Ascott Jakarta while enjoying the energy of this dynamic city. ... more   less 

Additional Information about Ascott Jakarta

Address: Jln. Kebonkacang Raya no. 2, Jakarta 10240, Indonesia
Location: Indonesia > Java > Jakarta
Price Range: $112 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ascott Jakarta 4*
Number of rooms: 198
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Expedia and Asiatravel.com Holdings so you can book your Ascott Jakarta reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ascott Jakarta Hotel Jakarta
Ascott Hotel Jakarta
Hotel Style:
#13 Family Hotel in Jakarta
#28 Business Hotel in Jakarta
#38 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travelers have asked, with answers from Ascott Jakarta staff and other travelers.
3 questions
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Questions? Get answers from Ascott Jakarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“if you are in a large group or entertaining, it is worth paying a little extra to secure the Premier apartments in each category”
 of 5 bubbles WanderingGourmand, 2 weeks ago | Read review
“Spacious and comfortable ”
 of 5 bubbles Satisfactory07, Jan 14, 2017 | Read review
“i stayed a studio. it was bigger than i expected and love the bathroom! it"s spacious.”
 of 5 bubbles lyta03, Jan 9, 2017 | Read review
“Pillow might be too soft for Asian's liking. Try asking for a harder pillow.”
 of 5 bubbles mingkaih, Dec 21, 2016 | Read review
“Take high floor”
 of 5 bubbles ynora68, Dec 20, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question