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The Ritz-Carlton Jakarta, Mega Kuningan

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Jl. DR Ide Anak Agung Gde Agung Kav. E.1.1 no. 1 Mega Kuningan, South Jakarta, Jakarta 12950 Indonesia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1699)
Dining (128)
Pool & Beach (67)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton Jakarta, Mega Kuningan
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#41 of 981 hotels in Jakarta
Location
Cleanliness
Service
Value
Travelers' Choice
Setting a new standard of luxury in the Indonesian capital city, The Ritz-Carlton Jakarta, Mega Kuningan is situated in an open area affording beautiful views. Located at the business district of Mega Kuningan, our Jakarta hotel is only 31 kilometers from Soekarno-Hatta International Airport. Sleek sophistication outside provides a way to warm elegance inside, where each guest room and suite offer an oasis of pampering and prestige. Accommodations are one of Jakarta's most spacious. The baths feature floor-to-ceiling windows overlooking the city. Luxury amenities such as fine linens, designer bath essentials and a 55-inch LED screen television enhance each stay. For dining options, TEMPUS, a hot spot hosting two different zones of Avanti an JADE for elegant karaoke. For meetings, conferences, weddings and social functions, The Ritz-Carlton Jakarta, Mega Kuningan features 22 meeting rooms, 1600 square meter The Ritz-Carlton Grand Ballroom and 1000 square meter Grand Mutiara Ballroom.
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Free shuttle or taxi services
Wifi
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Baggage storage
Concierge
ATM on site
Butler service
Doorperson
24-hour check-in
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Quiet
Languages Spoken
Indonesian
Hotel links
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Popular mentions
Meinar D wrote a review Nov 23
1 contribution
Dear Ritz Carlton Kuningan - Jakarta, My family and I had the misfortune of staying at your hotel. During our stay, we encountered a number of unsatisfactory service levels that I think you should know of and hopefully do something about. First, while I understand this is a very tough time for the hospitality industry, you should never ever lie to the guest. I often called the reservation line to ask whether you take guests in full capacity or not, they ALWAYS answer the maximum cap you handled will be 50% of the occupancy rate. Which I assume it's much "safer" than staying in a hotel with full capacity. BUT, when we got there, there were long queues for check in, no social distancing, AND MOST AND FOREMOST, the front office said they didn't restrict the guests on weekends, which is not tally when I confirmed more than 3 times on the phone beforehand. Second, after we entered the room, the bed was very stiff and hard, in which I can assure you my bed in my own home was much comfier and LESS SQUEAKY than your bed, It's not the 5 stars hotel standards. Every move I made on the bed woke my baby up because of how it creaked here and there. In the mini bar, there was no tea and I had to ask for room service. The leaking shower head and I found strands of hair on the sinks. I wonder what do the housecleaning people at your hotel do exactly to prepare the room for the next guest? Do they have a checklist or do they just randomly go through stuff? Third, The breakfast time was limited to 45 minutes. Do you ever understand that toddlers take more time to eat than the adults? At 7.45 sharp the table should be clean, and I cannot take any food with me for the kid while he's still not finished with his breakfast. Also I would like to tell you a particular staff that is stationed in bread and pancakes on 15th November. I remember clearly that she was reluctant when I asked for extra pancakes and extra butter that she TOSSED the butter into the drizzle of my maple syrup which makes it sticky and inedible at the same time. Not even a single sorry until I called her out. Is this the standard of your staff? Or are you understaffed that you hire an outsource service? Fourth, Your hotel practices no social distancing. There was no security, no staff, no doorman stationed on the elevator. Everyone was cramped into one lift without limitation, I have to remind everyone that the elevator only accommodates 4 people or 1 family at a time. And I saw the letter your Operation manager signed that you will obey the safety regulation by the government in prevention of the spread out COVID-19 virus. Which certainly you did not. I hope you agree with me that this type of service is completely unacceptable at so many levels. It is not the kind of treatment I would have expected from a five star hotel of your state and caliber. I am very disappointed from this bitter experience. I would like to hear your thoughts about my complaint and the steps that you are willing to take to prevent such incidents in the future.
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Date of stay: November 2020
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Fania Ramielda Hilsa wrote a review Nov 14
Greenbelt, Maryland3 contributions
I would highly recommend this place to anyone who is planning to visit Jakarta since it’s located in a great location. I stayed at this hotel for 3 nights on October 1-4, 2020 after my tiring flight all the way from USA. Once I arrived at the hotel, the staffs were very helpful with my luggages. Since it’s Covid pandemic, they were more concerned about the security and health protocols. So, I only took away the breakfast and the gym and pool were closed. However, I was still able to enjoy the room and the rest of the service. I left some of my clothes accidentally in the room when I checkout but luckily the housekeeping still kept them for me. Thank you very much for the help and hospitality from all the staffs.
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Date of stay: October 2020Trip type: Traveled solo
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Fairus wrote a review Nov 3
Jakarta, Indonesia1 contribution
Nice hotel , Good Service , Food very Good , Specially in Lobo Italian resto, very- very reccomended , delicious italian cusine , our favorite place to hang out , services very excellent , staff very polite nice , 10 to 10 for Lobo . My family love it. Will come back very soon to stay in Ritz Carlton Mega Kuningan Nearby to Mall , central of offices. Very Reccomended
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Date of stay: November 2020
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Room Tip: If visit Ritz Crlton Mega Kuningan Should try lunch or dinner or just hang out in LObo Italian...
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Cynthiacarissa wrote a review Nov 1
Kuta, Indonesia2 contributions
Im staying at Ritz Carlton Kuningan on 31 Oct - 1 nov for special occasion for my bestfriend. Overall the service front office & belldesk staff are excellent. The room is OK & GRO team help me to make a bit decoration on the mirror grafitti, i really appreciate it. But service at FB outlets (We had dinner at Lobo Restaurant) on the 31st, We asked about credit card promotion HSBC which stated in the e-newsletter hsbc itself that mentioned got 25% discount dine in at Lobo, but the staff still insist that there is no discount at all eventough i show him on my phone there is stated discount but this guy insist NO, but well I still pay. Doesnt matter. The next day, I went to the Gym and before enter the gym the spa staff do their protocol checking body temperature & registration card, i ask her help to call Asia restaurant and how much the price for additional breakfast, the staff told me IDR 242,000 net, i ask until 2x and she mentioned remain the same. When i came to the Asia restaurant (they direct me to have breakfast downstair coz the restaurant itself already full, the staff (the lady) told me the price is IDR 300,000 net. Looks like the communication your F&B team outles is messed up. But again, i still pay doesnt matter. And on the 1st (my check out date), i call to call centre and need help to late check out at 1 pm, he said unable coz there is next guest after my stay. Its really pissed me off Well, I already quite flexible about their lack communication between their team with all the wrong information about the pricing fb , but the flexibility especially late check out until 1 pm is unable provided is really unbelieveable. Well, i will re-think again to stay at this hotel. Thanks!
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Date of stay: November 2020
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Hardika Y wrote a review Oct 2020
112 contributions2 helpful votes
+1
Nice hotel with 5 stars service, they give me good room n view. The room is clean and big bath room is also good big and nice view everything is nice will be back stay here again thx ritz Carlton Jakarta
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Date of stay: September 2020Trip type: Traveled with friends
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PRICE RANGE
$111 - $212 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton jakarta hotel jakarta, jakarta ritz carlton, ritz jakarta
LOCATION
IndonesiaJavaJakartaSetiabudi
NUMBER OF ROOMS
333
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Frequently Asked Questions about The Ritz-Carlton Jakarta, Mega Kuningan
Which popular attractions are close to The Ritz-Carlton Jakarta, Mega Kuningan?
Nearby attractions include Lotte Shopping Avenue (0.4 miles), Ambassador Mall (0.3 miles), and Kuningan City (0.3 miles).
What are some of the property amenities at The Ritz-Carlton Jakarta, Mega Kuningan?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Ritz-Carlton Jakarta, Mega Kuningan?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton Jakarta, Mega Kuningan?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton Jakarta, Mega Kuningan?
Yes, parking is available to guests.
What are some restaurants close to The Ritz-Carlton Jakarta, Mega Kuningan?
Conveniently located restaurants include PAL8, Yoshi Izakaya, and Cafe Gran Via.
Are there opportunities to exercise at The Ritz-Carlton Jakarta, Mega Kuningan?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Ritz-Carlton Jakarta, Mega Kuningan have an airport shuttle?
Yes, The Ritz-Carlton Jakarta, Mega Kuningan offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Ritz-Carlton Jakarta, Mega Kuningan?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton Jakarta, Mega Kuningan offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Ritz-Carlton Jakarta, Mega Kuningan?
Many travelers enjoy visiting Lapangan Banteng (4.1 miles), Balai Kota DKI Jakarta (3.3 miles), and Jakarta War Cemetery (1.0 miles).