grandkemang Hotel
Jl. Kemang Raya 2H, Jakarta 12730 Indonesia
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$45
Free cancellation until 07/08/22
$45
$26
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Dining (78)
Room & Suite (20)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#152 of 1,188 in Jakarta
Location
4.2
Cleanliness
4.0
Service
4.2
Value
3.9
Travelers' Choice
grandkemang Hotel Jakarta is located in the heart of South Jakarta at walking distance from many restaurants, shopping and entertainment venues and the vibrant night life of Kemang. The Hotel is offering 203 recently renovated guest rooms featuring contemporary décor and exquisite furnishings. The Hotel is hip and trendy yet comfortable and homey and decorated by Indonesian design art pieces. “Color your world” is our concept, describing our dedication and our teams commitment to providing consistent personalized service while carrying inspiration, warmth and comfort to all its guests. We provide memorable experiences as unique as every guest is.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Airport transportation
Business Center with Internet Access
Conference facilities
Parking
Wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Car hire
Taxi service
Banquet room
Meeting rooms
Massage
24-hour security
Baggage storage
Concierge
Shops
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Bottled water
Coffee / tea maker
Minibar
Flatscreen TV
Hair dryer
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
Languages Spoken
English, French, Indonesian
Location
Full view
81Good for walkers
Grade: 81 out of 100
272Restaurantswithin 0.75 miles
15Attractionswithin 0.75 miles
Contact
Jl. Kemang Raya 2H, Jakarta 12730 Indonesia
Getting there
Rental CarsSee rental cars from $51/day
811Reviews6Q+A100Room tips
Reviews
Traveler rating
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On saturday, i checked in for 1night. When do the check in the staff (woman) forgot her name, really dont handle me really kind. She just keep said that my room (traveloka) was full and she didnt gave a solutions at all, she kept talking not nicely. I kept asking how bout my room is it available or not? And finally she ask to her friend and got us a room. She said we already full booked since friday. Without any notice at all. No greeting! No eye contact! Really? This is not my first time but its fourth time and its really bad and annoyed me. Got the room not clean. The bed sheet are stain. The bathroom not clean and smelly. Esp the shower its broken! All table closet are very very dusty! Theres only 1 bath towel. No bath mat. Im ask the HK for the bath towel and bath math it took for 30 minute. Its really bad experience. I forgot the name or the front office. But what i do remember she wear a hijab. Idk ist a morning shift or afternoon shift. I might not comeback again.…
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Date of stay: June 2022Trip type: Traveled
Room Tip: Add more training for the staff esp the front office, and more training for deep cleaning for...
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Helpful
Kemang one of my favorite destination especially in south Jakarta City. Staying at grandkemang was very easy to go interesting place such as Lippo Kemang within just 1 km, Cafe and Bar. Thats becase of the location in the middle of kemang.
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Date of stay: June 2022Trip type: Traveled
Helpful
Response from General Manager, Manajer Umum at grandkemang Hotel
Responded 2 weeks ago
Dear Ms. Maharanivia, Really appreciate for your review and give us 5 score on tripadvisor. We're pleased to serve you stay with us and looking forward for your next arrival. Sincerely yours
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We booked a "Grande Chambre Deluxe" for 1 night.. and I am glad it was not for a longer stay. This hotel is in a dire need of its first maintenance for, probably, the last decade. And everything is to the same standard, front office, food & beverage, room upkeep. The bathroom has not been maintained since this wing of the hotel was built. A VERY LOUD noise comes from piping when one tries to take a shower, shampoo and soap bottles a re left on the floor... It took us a few hours and quite a few calls to get some small towels, a let room service tray (not from us) stayed - also for a few hours - in front of our door. But the worst came at breakfast. Honey, for the cereals, is "out of stock", my scrambled eggs were so dry they were inedible. Service is awol, 3 or 4 staff stay behind their stalls and try their best not to have to attend to customers. It is obvious, this hotel has no management whatsoever and the owners seem happy to mil it until falls apart.…
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Date of stay: May 2022
Location
Service
Sleep Quality
Room Tip: Avoid the older wing,
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Helpful
Response from General Manager, Manajer Umum at grandkemang Hotel
Responded 3 weeks ago
Dear Mr. / Ms. rlangdoc We apologize that your stay was less than desirable. We did investigation internally and followed up with department concern. We take responsibility for the error and we guarantee that such points will not occur in the future. On behalf of the entire hotel staff and management, it is our pleasure to serve you better soon. Warm Regards, General Manager
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After many years of considering grandkamang as my second home. Decided to relocate elsewhere. Rooms, bed linnen , interior are really aging and need to be maintained. laundry service, minibar have disappeared from their service portfolio. breakfast and dinner are still good. but the place needs to be refurbished !
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Date of stay: April 2022
Helpful
Response from General Manager, Manajer Umum at grandkemang Hotel
Responded May 11, 2022
Dear Mr. Geert Martin T We apologize that your stay was less than desirable. We did investigation internally and followed up with department concern. We take responsibility for the error and we guarantee that such points will not occur in the future. On behalf of the entire hotel staff and management, it is our pleasure to serve you better soon. Warm Regards, General Manager
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+1
Plus side: In the lobby, they have artistic art gallery. Then I know that they will hold art exhibition. If this situation happened in early pandemic, I trully understand. But these situation happened after ppkm loosened up, means occupation rate also rised up. When I checked in... There was two ministry held the event there. I asked the occupancy with one situation, they said full booked for that day and tomorrow. So forgive me that I can't tolerate these things: -When I checked in, the key machine was broke. So the concierge assist me to open the door manually. The machine finally can be operated view hours later. -The tv wasn't working. Needed to call engineering first. Then the exhaust in front of the door was loud. Already fix but still loud. The engineering said when the temperature gows slow it became like this. -They only provide 1 mineral bottle at first. Need to ask for abother one. -Water keetle was leak. The water I poured soak into the tray. -They only provide one towel. I found the hotel provided 1 toothbrush set, but not towel. And the towel...wow...is it 4 stars hotel? When I ask another towel, they gave me the proper kne. Ah.. They also didn't provide toilet mat. I had to request it and it also didn't come. -Their idea to put shampoo and soap in the vanities completely blow my mind. So when we shower, we need to go out to pump the shampoo and soap? What are you trying to do? Dear Grandkemang, Imho, I think there won't be a problem if you focus on the goverment who will spend their annual budget, moreover on their year end budget. Their need to spend it, so maybe they won't complain like me for the service and situation. But for people like me... Apologies for being hars, but this situation make me never want to stay in here again... Except the goverment pay me for that.…
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Date of stay: October 2021Trip type: Traveled
Room Tip: If the situation happen to you, just speak up...☺
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1 Helpful vote1 Repost
Helpful
Response from General Manager, General Manager at grandkemang Hotel
Responded Apr 3, 2022
We apologize that your stay was less than desirable. We did investigation internally and followed up with department concern. We take responsibility for the error and we guarantee that such incidents will not occur in the future. On behalf of the entire hotel staff and management, it is our pleasure to serve you better soon. Warm Regards, General Manager
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A spacious hotel located in Kemang South Jakarta. Near to business district and culinary center. The foods and beverages are very delicious with perfect combination of Western and Asian Cuisine. I love the Resident 3 bedroom.
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Date of stay: July 2021Trip type: Traveled
1 Helpful vote
Helpful
First of all they receptionist and staff very kind and polite , they welcome us with free cake and smile and i am impressed. Unlucky in midnight my room ac stopped working and suffered with sweating. Property is quite old there were some rat in my room which was really disgusting. I had buffet breakfast which was fantastic. I will strongly advise to Management to renovate it as they have prime location in heart of Kemang.
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Date of stay: April 2021Trip type: Traveled
2 Helpful votes
Helpful
Quiet during covid, but service excellent from friendly staff. Main restraunt service very good welcomed by name and preferences remembered by all especially Hera. Thanks for making this a relaxing stay.
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Date of stay: August 2020Trip type: Traveled
1 Helpful vote
Helpful
Response from Bernhard Kammerlohr, General Manager at grandkemang Hotel
Responded Aug 30, 2020
Dear Mr. Ian,, Warmest greetings from grandkemang Jakarta... Thank you for giving us a perfect rating. Rest assured that entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to welcoming you back to grandkemang Jakarta. With warm regards, Bernhard Kammerlohr General Manager
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The breakfast is excellent, room is clean, a lot of street food vendor around the hotel, and for some foreigner, Kemang is a good place for drinking beer and wine also. Quite a distance from Kemang Village Mall and a good place for dinner, Very well located, friendly service and excellent food choices. comfortable for stayed
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Date of stay: July 2020
Value
Service
Sleep Quality
Room Tip: best room and view in front of pool
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1 Helpful vote
Helpful
Response from Bernhard Kammerlohr, General Manager at grandkemang Hotel
Responded Jul 20, 2020
Dear Sir, Warmest greetings from grandkemang Jakarta... Thank you for your kind review and giving us the perfect rating. We are very pleased to read that your stay was comfortable and that you have enjoyed everything about our hotel including the central location which we know how important is to make easier visiting the city. We really hope there'll be another chance to have you again here soon. With warm regards, Bernhard Kammerlohr General Manager
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The Grand Kemang hotel is where i stay when I visit Jakarta. The staff are helpful and, in particular, I look forward to seeing Pak Suyatno and Pak Yuhda when I get out of the taxi.on arrival.They can practise their English and I can practise my Indonesian. The hotel is close to good restaurants and to interesting places along Jalan Kemang Raya. I always enjoy having breakfast in that hotel: such an interesting variety of good food. I left a hand written note of commendation with Bapak Haris who is the dining room manager. For me and my wife the hotel is good value. I am sorry to see Tripadvisor's name and logo on this page: I don't believe that Tripadvisor is an honest organisation: it has been caught fiddling statistics and erasing unfavorable reviews. I shall be interested to see if this paragraph of my review is published. …
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Review collected in partnership with this hotel
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: The water outlet in the shower was blocked: the shower delivered water faster than it could get...
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1 Helpful vote
Helpful
Response from Bernhard K, General Manager at grandkemang Hotel
Responded Mar 21, 2020
Dear Mr. Brown, Warmest greetings from grandkemang Jakarta... Thank you for your kind review. We are very pleased to read that your stay was comfortable and that you have enjoyed everything about our hotel including the central location which we know how important is to make easier visiting the city. We really hope there'll be another chance to have you all here soon. With warm regards, Bernhard Kammerlohr General Manager
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PRICE RANGE
$34 - $51 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grandkemang hotel jakarta
LOCATION
IndonesiaJavaJakartaMampang Prapatan
NUMBER OF ROOMS
203
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Claim Your Listing Frequently Asked Questions about grandkemang Hotel
Which popular attractions are close to grandkemang Hotel?
Nearby attractions include Mall Lippo Kemang Village (0.3 miles), Darmawangsa Square (0.7 miles), and Cutie Cats Cafe (0.2 miles).
What are some of the property amenities at grandkemang Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at grandkemang Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at grandkemang Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to grandkemang Hotel?
Conveniently located restaurants include Teras Dharmawangsa, Plataran Dharmawangsa, and El Asador South American Restaurant.
Are there opportunities to exercise at grandkemang Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Does grandkemang Hotel have airport transportation?
Yes, grandkemang Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at grandkemang Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does grandkemang Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at grandkemang Hotel?
The staff speaks multiple languages, including English, French, and Indonesian.