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Sunlake Hotel

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Jl. Danau Permai Raya Blok C1 Sunter, North Jakarta, Jakarta 14350 Indonesia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (190)
Room & Suite (48)
Dining (23)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 03/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sunlake Hotel
Updated 03/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#174 of 1,123 hotels in Jakarta
Location
Cleanliness
Service
Value

Welcome to Sunlake Hotel, your Jakarta “home away from home.” Sunlake Hotel aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.

Nearby landmarks such as Al-Musyawarh Great Mosque (2.0 mi) and Pondok Indah Grand Mosque (2.9 mi) make Sunlake Hotel a great place to stay when visiting Jakarta.

Guest rooms offer amenities such as a flat screen TV and air conditioning, and guests can go online with free wifi offered by the hotel.

Jakarta Clarion features a 24 hour front desk, a concierge, and room service, to help make your stay more enjoyable. The property also boasts a pool and a lounge. If you are driving to Sunlake Hotel, free parking is available.

While in Jakarta be sure to experience local lobster favorites at Bandar Djakarta Ancol.

During your visit, be sure to check out popular art museums like Museum MACAN, Fine Arts & Ceramics Museum (Balai Seni Rupa), and Andi's Gallery, which are all a short distance from the hotel.

Sunlake Hotel puts the best of Jakarta at your fingertips, making your stay both relaxing and enjoyable.

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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Children Activities (Kid / Family Friendly)
Kids club
Parking
Wifi
Hot tub
Outdoor pool
Sauna
Restaurant
Breakfast buffet
Snack bar
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Shared lounge / TV area
Shops
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Desk
Housekeeping
Private balcony
Flatscreen TV
Bath / shower
Bathrobes
Room service
Safe
Sofa
Telephone
Wardrobe / closet
Iron
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Lake View
Family
Languages Spoken
English, Indonesian

Location

Full view
50Car recommended
Grade: 50 out of 100
61Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
221Reviews2Q+A36Room tips
Traveler rating
  • 64
  • 86
  • 47
  • 18
  • 6
Time of year
Traveler type
Language
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Selected filters
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  • English
Popular mentions
Ade Sihaloho wrote a review Jan 2021
Jakarta, Indonesia26 contributions13 helpful votes
The first impression when arriving at the hotel is the unfriendly service on entrance lobby welcomed by 1 security team. Maybe because I arrived at night, only security and 1 front desk were in charge and I was fine with it... Room was checked in by my sister in the afternoon The hotel design is attractive and seriously I love vintage vibes like elevator design , it brought me to 80’s old movies vibes and it was nice because from the elevator you can see Sunter Lake then I was a little surprised at this price We got a quite spacious room with a king size bed and a bath tub as well. For the room I felt it was worth it. However, I was annoyed in the morning around 5 am when I asked to provide 2 extra chairs in the room because all of us will do make up at the room due to it was my sister’s wedding. The front desk refused and told me that no staff could deliver the chairs to the room at that time. Another staff member will arrive at 8am and offer to deliver at that hour. I explained that I needed them at this time and begged to help me and went for extra mile service but he was too stubborn and had argument with the man. What annoying reason it was!!! He does not put himself in the position of a guest and there is no extra service Hotel team have to train staff and better yet to solicit guest requests We know everyone has been affected by this pandemic That’s why you are short staffed at night But , Heyyy !!! C’mon guyss you are in the hospitality industry You have to know how to better handle such situations Then upon check out time , I saw 2 receptionist and no one greeted, and no one offered a help to bring our luggages even we passed by 1 concierge and 1 security and they were enjoying their convo. Anyway it was fine , I thought it was their hotel standard or staffs are helpless We chose this hotel just because it is close to the holy matrimonial church. You give respect and you get respect
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Date of stay: January 2021Trip type: Traveled with family
1 Helpful vote
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Response from Sunlake Group Hotel, Pemasaran at Sunlake Hotel
Responded Mar 2, 2021
Dear Valued Guest We would like to thank you for choosing Sunlake Hotel as your accommodation choice during your stay in Jakarta and for posting your online review about the service and our hospitality on Trip Advisor. We do regret though that we have not left you with fond memories of your stay at Sunlake Hotel and that in this instance we did not meet your expectations and that your stay was not a pleasant experience. We do apologize for this and we will ensure that we follow up with your comments in order for us to improve our services. Your comments are well noted. It is not our attention to our customers but in this case, it has been so and we do apologize to you for this. We can assure you that we will continue to improve our guest experience as we are confident that on your next visit, you will also feel the high services on offer from our team of dedicated hotel associates. We look forward to welcoming you during your next stay with us! Warm Regards, Sunlake Hotel
Read more
Rowen S wrote a review Oct 2020
Scarborough, Australia15 contributions20 helpful votes
We were using the Sunlake hotel as a staging point for covid quarantining prior to boarding a vessel for work. The hotel has a nice art deco style and although a bit old still felt quite nice, I'm a sucker for vintage. Our room was nice and big and enough room to do my daily exercises to keep healthy whilst quarantining. The bed was a big king size but very very hard, just a personal preference I guess, I don't like hard beds. There wasn't a single English speaking TV channel. Because we were in quarantine we weren't able to visit the hotel's facilities so I can't comment on those. My room was very clean and staff were very prompt whenever I requested replacement bathroom items or tea/coffee making items. The menus in the room are for 5 or 6 different restaurants but only the Korean and cafe were actually taking orders, probably due to covid. The hotel is old and they need to add a couple of English TV channels but this is a good value for money spot.
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Date of stay: September 2020
Location
Service
Sleep Quality
Trip type: Traveled on business
1 Helpful vote
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Response from Sunlake Group Hotel, Pemasaran at Sunlake Hotel
Responded Oct 27, 2020
Dear Valued Guest We would like to thank you for choosing Sunlake Hotel as your accommodation choice during your stay in Jakarta and for posting your online review about the service and our hospitality on TripAdvisor, We are very pleased to read that you had an enjoyable stay with us. It is gratifying to know that you particularly value our hotel and the service given from our staff. It is encouraging to hear your feedback as our guest's satisfaction is our top priority. Sincerest thanks for your constructive feedback that will help us greatly to continue improving our hotel operations. We look forward to welcoming you back soon to our hotel! Warm Regards, Sunlake Hotel
Read more
Danny L wrote a review Dec 2019
10 contributions5 helpful votes
+1
This is probably the best hotel under Rp 1million/night i have ever spent on. The room was huge, with a king size bed, a two seater sofa, a reclining seat that is probably rebuilt/reconditioned with a tub. Check in took me 4minutes, and they upgrade me because the room i booked did not have a tub which i requested on the hotel app. The AC was super cold!! Loved it! Swimming pool was not too cold, there was a 2m x 2m sauna in the change room. Loved my stay. Am thinking of spending the NY here
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Date of stay: December 2019Trip type: Traveled solo
1 Helpful vote
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Response from Sunlake Group Hotel, Pemasaran at Sunlake Hotel
Responded Jul 16, 2020
Dear Mr. OdannyBoy We would like to thank you for choosing Sunlake Hotel as your accommodation choice during your stay in Jakarta and for posting your online review about the service and our hospitality on TripAdvisor, We are very pleased to read that you had an enjoyable stay with us. It is gratifying to know that you particularly value our hotel and the service given from our staff. It is encouraging to hear your feedback as our guest's satisfaction is our top priority. Sincerest thanks for your constructive feedback that will help us greatly to continue improving our hotel operations. We look forward to welcoming you back soon to our hotel! Warm Regards, Sunlake Hotel
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ChinaJohnny wrote a review Dec 2019
Kerobokan, Indonesia164 contributions63 helpful votes
+1
Another Golden Oldie which I am sure was popular in its day. Pro's: - large room, mostly clean (dusty and smelly carpet) - air conditioning excellent - open balcony overlooking Jakarta, a very interesting cityscape. To work on.... - Wifi, inconsistent and really annoying. had to constantly log back in. Frustrating to do any work. Ended up hot spotting off my phone. - Front desk, lots of staff looking very busy, mainly talking with each other - walked past a few times, no one ever looked up, until one trainee did on my second day...Very pleasant, nice smile and great acknowledgement. A pity she was the best on the desk! - Booked an executive room, higher rate and on the executive floor. Upon check in I was reading there is an executive lounge, which I don't qualify for. Executive room on executive floor at executive room rate, however didn't qualify for executive lounge - which was another additional cost. Your guess is as good as mine. - Amenities in room, NO soap, only shower gel and condition, 2 toothbrushes and a shower cap... Amenity box dusty and sticky to open. Not sure which type of guests they are aiming at. - there is a list of costs for broken items, very extensive. Marks on walls cost IDR1,500,000 per spot. By now was quite nervous as to the type of hotel I had chosen. - Bed hard, could feel the springs - hot water in the shower is inconsistent, with bursts of really hot water every few minutes. Keep your shower short. - Arm chair, looked comfortable, however the padding was totally gone, so you sat on metal supports - Massage, expensive and she appeared extremely bored. - Bar, empty and expensive, happy hour is on a JUG of beer, bought before 4pm. - Many restaurants, all appeared empty when I walked around. - breakfast, the filter coffee is better than the espresso. The espresso was very bitter (maybe clean the machine?). Breakfast was simply and average quality for a local Indonesian hotel. Overall lacks any personality or vibrancy, with many staff looking very busy (doing?), many promotions with no guests (that I could see). Book in if you must (my first choice of hotel was 100% full, so i decided to see how this hotel was) and don't have expectations above being able to sleep with great air conditioning. There is little competition around the hotel or to its east, it could do really well. Left the hotel early as it is more comfortable to sit at the old T2 airport to wait for my flight....
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Date of stay: December 2019
Value
Location
Service
Trip type: Traveled on business
Room Tip: 8th floor was good.
See more room tips
2 Helpful votes
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Response from Sunlake Group Hotel, Pemasaran at Sunlake Hotel
Responded Jul 16, 2020
Dear Mr. Johnny We would like to thank you for choosing Sunlake Hotel as your accommodation choice during your stay in Jakarta and for posting your online review about the service and our hospitality on Trip Advisor. We have taken a very good note of all your comments and rest assured that we have initiated an appropriate corrective action since we have to improve our hotel operational as we strive to exceed all of guest expectations. It is not our attention to our customers but in this case it has been so and we do apologize to you for this. We can assure you that we will continue to improve our guest experience as we are confident that on your next visit, you will also feel the high services on offer from our team of dedicated hotel associates. We look forward to welcoming you during your next stay with us!! Warm Regards, Sunlake Hotel
Read more
whcheah wrote a review Oct 2019
Singapore, Singapore68 contributions53 helpful votes
Good value for money. Good facilities including a 25m pool and gym. Good view of Lake Sunter. Only negative is it is too far away from other parts of Jakarta. Good shopping facilities with 3 big malls nearby, Artha Gading, Mall of Indonesia, Kelapa Gading Mall
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Date of stay: October 2019
Value
Location
Service
Trip type: Traveled on business
Room Tip: Choose the Lake view to enjoy the vista
See more room tips
2 Helpful votes
Helpful
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Response from Sunlake Group Hotel, Pemasaran at Sunlake Hotel
Responded Jul 16, 2020
Dear Valued Guest, We would like to thank you for choosing Sunlake Hotel as your accommodation choice during your stay in Jakarta and for posting your online review about the service and our hospitality on TripAdvisor. We are very pleased to read that you had an enjoyable stay with us. It is gratifying to know that you particularly value our hotel location near to the mall and our swimming pool. It is encouraging to hear your feedback as our guest's satisfaction is our top priority. Sincerest thanks for your constructive feedback as we have taken very good note of your comments and please rest assured that we have initiated appropriate corrective action. We looking forward to welcoming you back soon in our hotel! Warm Regards, Sunlake Hotel
Read more
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PRICE RANGE
$31 - $51 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jakarta clarion
LOCATION
IndonesiaJavaJakarta
NUMBER OF ROOMS
228
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Frequently Asked Questions about Sunlake Hotel
Which popular attractions are close to Sunlake Hotel?
Nearby attractions include Mall Artha Gading (0.7 miles) and Artha Gading Bowling Center (0.7 miles).
What are some of the property amenities at Sunlake Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sunlake Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Sunlake Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
Is parking available at Sunlake Hotel?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to Sunlake Hotel?
Conveniently located restaurants include Pizzeria Cavalese, Dapur Solo, and First Crack Coffee.
Are there opportunities to exercise at Sunlake Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Sunlake Hotel have an airport shuttle?
Yes, Sunlake Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sunlake Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sunlake Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sunlake Hotel?
The staff speaks multiple languages, including English and Indonesian.