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The Hermitage, a Tribute Portfolio Hotel, Jakarta

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Jalan Cilacap 1 Menteng, Jakarta 10310 Indonesia
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 07/08/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Hermitage, a Tribute Portfolio Hotel, Jakarta
Updated 07/08/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#90 of 1,194 hotels in Jakarta
Location
4.4
Cleanliness
4.8
Service
4.7
Value
4.4
Travelers' Choice
The Hermitage, a Tribute Portfolio Hotel, Jakarta is Indonesia's first Tribute Portfolio. Launched in 2015, the unique, five-star hotel resides in a century-old historic building in the heart of Jakarta with 90 beautiful rooms and suites in eight categories with sizes starting from 40 sqm. The Hermitage Jakarta sits in Menteng one of the capital's elite neighborhoods and is located only minutes away from Jakarta's business and entertainment districts. Elegantly decorated, the rooms are fitted with flat-screen satellite TV, air conditioning, and a safety deposit box. The rooms are also equipped with an electric kettle, a minibar, and a wardrobe. En suite bathroom comes with a shower, a hairdryer, and bathrobes. Guests enjoy city views and free WiFi access in hotel rooms. The hotel features an outdoor pool includes a state-of-the-art gym. The hotel is now operating as an all-club benefit hotel where guests can get remarkable perks during their stay which include in-room check-in and turn-down service as well as experimental activities for guests such as museum and art gallery visits, Menteng Historical Walk, and Jalan Surabaya short tour. The hotel is now providing the Guardian Service to ensure guests’ remain comfortable during their stay. The Guardian is a personal assistant who helps guests arrange in-house activities and all hospitality needs start from the pre-arrival period, during the stay, and post-departure. The services include assisting in the room check-in and check-out process, making dining reservations, arranging transportation, and many more. Laundry service, dry cleaning, and ironing facilities are provided. Meeting or banquet rooms, as well as a business center, are available. Guests can arrange for a relaxing massage for an additional fee. 1928 Restaurant located on-site serves a selection of local cuisine and delectable international delight, while light snacks and refreshing beverages can be enjoyed at La Vue Bar. A fine selection of wine and cigars can be enjoyed in the hotel's lounge. The Hermitage, a Tribute Portfolio Hotel, Jakarta is a 5-minute drive from the famous antique market area, Jalan Surabaya, and a 10-minute drive from Grand Indonesia Shopping Town. Soekarno Hatta International Airport is 22 km away.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Kids stay free
Airport transportation
Business Center with Internet Access
Valet parking
Paid private parking on-site
Wifi
Pool / beach towels
Rooftop pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Poolside bar
Rooftop bar
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Facial treatments
Foot bath
Full body massage
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Newspaper
Outdoor furniture
Shared lounge / TV area
ATM on site
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Kitchenware
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Quiet
Languages Spoken
English, Indonesian
Hotel links
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646Reviews15Q+A93Room tips
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Kevin K wrote a review Yesterday
Indonesia10 contributions8 helpful votes
Stayed here in August 2022 with my extended family to celebrate my sister's birthday. We had booked three rooms for one night. Summary: Outstanding stay that exceeded all expectation! Run and quickly book this hotel! Pre-arrival I had called the hotel before booking the stay, inquiring about Suite Night Award, where I was helped by Metha. I was given the duty manager WhatsApp contact, and we continued our conversation there. Metha took our requests, and from our interaction, I knew that this stay will be a wonderful one. I contacted them again a day before our stay for a request, and they went above and beyond in fulfilling that request. Check In Clara welcomed us during check in, where the check-in was processed efficiently. Someone took our luggage and brought it to our room. They gave my 5-year old son a special slipper, which he loved. The welcome gift was also very unique :) Room Our Suite Night Award cleared and the Executive Suite assigned to us was really nice. The room was clean, had a lot of natural lighting, and even came with two (2!) balconies. Bed was comfortable. There were a lot of seating areas. AC can be set to be very cold if needed. Service Outstanding! Didn't I mention that they went above and beyond on our requests? Dinner The room came with evening club benefit, where each person was given a main course option. Since most of us were vegetarian, the chef prepared an Indian platter option for us. Food quality was even higher than the one at Ritz Carlton Club. Their Tempe Nachos was really good! Thank you Chef Arya and the team! Breakfast Selection is not as big, but we're also given ala-carte option to order from. Fresh juice was also available. Facility Swimming pool on the top floor is of good size, although the water is a bit on the colder side (but that might be because it rained during our stay). Conclusion Looking forward to the next opportunity to stay here again. Top hospitality from everyone!
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Date of stay: August 2022
Rooms
Cleanliness
Service
Room Tip: The executive room has two types of layout. Talk with the hotel to see which one you'd prefer.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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G Nurraga wrote a review Aug 3
3 contributions2 helpful votes
Located in the strategic site, pampered by their top-notch service, I've always considered The Hermitage Jakarta as a home away from home. For those who are into historical architecture and modern-vintage vibe, you should consider to make a visit, either for business or leisure. They are now introducing a personalised service called "Your Guardian Service", making in-house Guests feel more engaged and welcomed, definitely elating the whole experience. I have to thank Ms. Clara, Ms. Marissa, Ms. Felicia for being attentive to my needs. To Ms. Metha, Ms. Tami, Ms. Devi at the Front Desk for the warm welcome and hassle-free experience upon checking-in/out. As rooms for improvements, The Hermitage teams may consider to evaluate the staff service in the Restaurant, particularly during breakfast time. I felt a bit lack of warm gesture (not only did I experience it firsthand, but also I observed the treatment to other guests). Overall, it has been a pleasant experience. I look forward to coming back.
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Date of stay: June 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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SHA wrote a review Jul 2022
Seoul, South Korea1 contribution
5 day stay, business, loved it, got lots of compliments about the property from those living in Jakarta. Very spacious hotel, doesn't feel like Marriott (but provides benefits of being in the chain), different feel from one of those large hotels in the city, great for those who don't see needs in some amenities yet prefer a smaller/unique buildings with character.
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Date of stay: July 2022
Value
Rooms
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Pete D wrote a review Jul 2022
Colombo, Sri Lanka37 contributions17 helpful votes
+1
As a first time staying at the Hermitage I was truly impressed with the place, the food and especially the staff and their attention to my requests. It may sound cliché but it’s old world charm and grace so rare in the 21st Century The hotel would put many hotels around the world to shame. It will definitely be my go to hotel when I’m in Jakarta
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Date of stay: July 2022Trip type: Traveled on business
Room Tip: You must try the rooftop bar and lounge with great views over downtown Jakarta
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Yowyow wrote a review Jul 2022
1 contribution
One of the upper class of Marriot's Network in Jakarta. The Hotel bring the vintage POV that maybe comes from its name, Hermitage (from Heritage maybe?) The Hotel used the old building of the first Post office building in Jakarta. The building is old, but very well taken care of. I got free upgraded to Executive room the last time I was there. The room was quite large and have a separation between bedroom and guest room. The hospitality is excellent. The Breakfast is unique. They don't offer much in the buffet, but you can order from the menu. The variation isn't differ much but the quality of the food was top notch. Even a simple omelette felt special here. My Score Bedroom: 8,7 Service & Hospitality: 9,5 Breakfast : 9.0 Value for price: 8,9 A very pleasant experience indeed.
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Date of stay: June 2022
Value
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Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Carmiarmy wrote a review Jul 2022
Cape Town Central, South Africa73 contributions10 helpful votes
We loved our stay. The hotel has a boutique colonial type feel, not your impersonal high rise type hotel. The service was lovely, professional, there are plenty of staff and they all make you feel at home and welcome. The rooms are spacious and quiet, the beds and pillows are very comfortable. We enjoyed and used the gym, its a well equipped, comfortable gym. The location was perfect, being a little out of the chaos of the central area where all the other big hotels seem to be but a few minutes/quick taxi ride from there if you need to get there. The club benefits, complimentary snacks + main meal option and drinks between 6pm and 8pm was a highlight, we enjoyed them in the lounge. They dont always have all of the wines available for this which is understandable. The bar is a smoking bar with a lovely Cigar waft but can be too much so the lounge just in front of it is a great place to enjoy drinks and snacks. It can fill up quickly. The rooftop bar is fun too. Try the pork belly meal its delicious. All the food was great and plentiful but we loved the pork belly the most. The hotel has plenty of conferences but this doesnt seem to hinder the atmosphere at all. Just make sure to book a table for lunch / dinner if there is a conference at the time of your stay. We arent accustomed to the car security checks when driving in and x ray scanning of bags at the hotel entrance but it seems Jakarta has strict security protocols where ever you go, with security checking the trunks of cars when you arrive at the mall too. It takes approximately 45 minutes from the airport to get to the hotel. They arranged the taxi service which can be billed to your hotel. We enjoyed our stay so much that we chose to return and stay again and loved it even more.. I would recommend this hotel.
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Date of stay: June 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Stephen A wrote a review Jul 2022
1 contribution
Marriott hotel with a boutique feel :) Pros: Service was great Food was excellent Room was very roomy with separate working / living space to receive guests Loving the hallways with the heritage feel and pictures that tells stories Overall I would stay here again :) Cons: WhatsApp delivery to the Guardian Service seem to have problems during my stay The lounge can be crowded
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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arouet wrote a review Jun 2022
bordeaux5 contributions1 helpful vote
During 10 years I spent my life in hotels and planes traveling 200 days per year. I enjoyed to be in many beautiful hotel on all continents. Therefore, I have pretty high benchmark, and during my latest stay at The Hermitage, I was simply blown away by the kindness, the efficiency, and the leads taken by the staff to make my stay as nice as possible. From the check-in to the concierge as well as the maintenance and cleaning, the whole team was above expectations. I can only recommend the hotel, it has a personality, well located, and the staff is simply amazing. Congrats to them, they make the difference.
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Date of stay: June 2022
Location
Cleanliness
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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IDj wrote a review Jun 2022
Walled Lake, United States7 contributions1 helpful vote
The hotel has a different styling than the other 5-stars high rise hotels. It has this Dutch flair. But what made this visit extremely memorable was that the service was very customer-oriented. The staff were very friendly and made you feel at home. You could sense that they actually cared for you and not just doing their job. A big THANK YOU to these lovely staffs that made me feel like I stayed at home: Merissa, Clara, Dewi, Tiara (ask for her if you're having a massage there and you won't regret it) and the receptionist that checked me in which unfortunately I forgot her name (my bad). Thank you again Hermitage-Jakarta team...keep up the excellent service!!
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Date of stay: June 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Prisca A wrote a review Jun 2022
22 contributions2 helpful votes
+1
Had such a great stay here, love the hotel ambience so much. Service and hospitality was beyond impressive, all the food was just delicious! The rooftop area is nice to be in during the evening and night for the city lights
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$159 - $215 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaJavaJakartaMenteng
NUMBER OF ROOMS
90
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Frequently Asked Questions about The Hermitage, a Tribute Portfolio Hotel, Jakarta
Which popular attractions are close to The Hermitage, a Tribute Portfolio Hotel, Jakarta?
Nearby attractions include Cikini Gold Center (0.2 miles), Flea Market at Jalan Surabaya (0.1 miles), and Situ Lembang Park (0.3 miles).
What are some of the property amenities at The Hermitage, a Tribute Portfolio Hotel, Jakarta?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at The Hermitage, a Tribute Portfolio Hotel, Jakarta?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Hermitage, a Tribute Portfolio Hotel, Jakarta?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at The Hermitage, a Tribute Portfolio Hotel, Jakarta?
Yes, free parking, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to The Hermitage, a Tribute Portfolio Hotel, Jakarta?
Conveniently located restaurants include Giyanti Coffee Roastery, Bunga Rampai, and Cali Deli & Madame Ching.
Are there opportunities to exercise at The Hermitage, a Tribute Portfolio Hotel, Jakarta?
Yes, guests have access to a pool and a fitness center during their stay.
Does The Hermitage, a Tribute Portfolio Hotel, Jakarta have airport transportation?
Yes, The Hermitage, a Tribute Portfolio Hotel, Jakarta offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Hermitage, a Tribute Portfolio Hotel, Jakarta located near the city center?
Yes, it is 0.4 miles away from the center of Jakarta.
Does The Hermitage, a Tribute Portfolio Hotel, Jakarta offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Hermitage, a Tribute Portfolio Hotel, Jakarta?
The staff speaks multiple languages, including English and Indonesian.