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Grand Mercure Jakarta Harmoni

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Grand Mercure Jakarta Harmoni
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823 Reviews from our TripAdvisor Community

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Showing 562: English reviews
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I was stay at Grand Mercure Harmoni Kemayoran for attend an exhibition in JIEXpo and this hotel are near by the place.. During arrivals, i came to early so the room is not ready yet but i really thank to Tiara the receptionist who help me to do the registration early so i can kept my language at the concierge... More 

Helpful?
Thank Anastasia F
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear Ms. Anastasia F Greetings from Grand Mercure Jakarta Harmoni and thank you very much for sharing your feedback through Trip Advisor reader. I'm assume this is for our sister hotel which is Grand Mercure Kemayoran. Even though your positive feedback for the staff is much appreciated! We are looking forward to welcome you back during your next trip to... More 

Jakarta, Indonesia
Level Contributor
35 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is located in a very strategic location, near shopping mall, convenient store, and direct front to the busway by feet. Checked in was pretty slow because there was only 2 staff handling the guests, and Im quite surprised that I could not close the mini bar so I should not have stored some deposit because it's still applied... More 

Helpful?
Thank Stallone T
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear Mr. Stallone T, Greetings from Grand Mercure Jakarta Harmoni and thank you for sharing your feedback through TripAdvisor reader. We apologizes about the process check in, as we believe due to our high occupancy during your stay, also from the area that you mention it before. Your value feedback as it helps us to focus on what is important... More 

Level Contributor
7 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

I've been in this hotel 6 nights separately It was very clean very good smell The breakfast was good it has many choices for everybody The cafe was so good I liked the cheesecake ! One morning there was a grope who scream so load they make me wake up ! It was a morning sport grope :) The best... More 

Helpful?
Thank Mohammed A
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear Mr. Mohammed A, Thank you for choosing Grand Mercure Jakarta Harmoni as the hotel of choice for your recent stay and I appreciate the feedback on the hotel. I am delighted that you had taste our Grand Mercure warm & caring service throughout the stay. I trust you also enjoyed our famous cheesecake!, and we apologizes about the noise... More 

Frankfurt, Germany
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

This hotel was very convenient for my purposes. The room was quiet. I particularly liked the rain shower in the bathroom. I fully utilized the gym while I was here, it is quite well equipped. The location is great as it is opposite a mall and a few meters away from the bus stand from where you can access all... More 

Helpful?
Thank Cutty1954
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear Mr/Ms. cuthbertjolly Thank you for choosing Grand Mercure Jakarta Harmoni as the hotel of choice for your recent stay and I appreciate the feedback on the hotel through TripAdvisor reader. I am delighted that you enjoyed your stay with us especially our location and the integrated mall facilities at your convenient. I trust you also enjoyed our fitness facilities,... More 

Nantes, France
Level Contributor
6 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

We booked a room for 3 guests (my wife, my son, and me and we have got a room for 2. No extra bed available, no solution. And only smoking room available also. Grand Mercure should be renamed little Mercure. Of course the reception was terribly sorry, but that is not enough. We will not come in this hotel again.

Review collected in partnership with Accorhotels.com

Helpful?
Thank HM M
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear HM M Greetings from Grand Mercure Jakarta Harmoni and thank you very much for sharing your feedback. I'm grateful for the comments about your overall stay with us, and have shared them during our briefings, this will help us to stay focus on our promise; “to provide the special comforts and acts of kindness that make the traveler feel... More 

Jakarta
Level Contributor
83 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 19, 2016 via mobile

This hotel located in front of gajah mada plaza. Very strategic. Looks new and modern furnished. It's have premiere lounge and the lounge for drink etc. It's kind of business hotel which the guest usually come for business purpose and the breakfast has a lot of varian

Helpful?
Thank Feli C
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear Feli C An honor for Management and the entire team of Grand Mercure Harmoni Jakarta to serve you during your stay in our hotel. Hopefully the facilities and services meet your expectations. Thank you for pointing out our sky lounge which located in the top floor, a perfect place for you to enjoy the rest of the day after... More 

Semarang, Indonesia
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed July 18, 2016

Perfect stay to explore the city, located near to almost every city's destination : shopping, local delicacies, museum, landmarks, offices, etc. Bus stop / transjakarta right in front of hotel. Hotel is spacious, quick staff response, breakfast is less than my personal expectation due to 4 stars hotel.

Review collected in partnership with Accorhotels.com

Helpful?
Thank simonhoedoyo
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear simonhoedoyo Thank you for sharing your experience during your recent stay with us. We will take note on the concerned raised about the variant menu breakfast and will try to improve the matters to meet our guest expectation. We are glad to learn that our location is an advantage you could benefit from and our facilities have impressed you.... More 

Milan, Italy
Level Contributor
62 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed July 17, 2016 via mobile

I am in Jakarta and writing from the Hotel Harmony Mercure.I have been here another time last October but the service overall seems to be dropped in quality.The room I was given is a standard room,but I booked it on hotel website as a superior room. I cheked in at 15.00 pm and I was really hungry so I decided... More 

Helpful?
Thank sandro m
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear sandro m, Thank you for staying with us and taking your time to express your important feedback on Tripadvisor. I am concerned and deeply apologetic to learn that you have to experience a situation which is below our standard of service. I have taken notes of your comments and will request the respective Department Heads to assess and ensure... More 

Bandung, Indonesia
2 reviews
3 of 5 stars Reviewed July 11, 2016

since this is a grand mercure my expectation is bigger than ordinary mercure, but my expectation come to disappointment since the room is average , very small swimming pool and on the final night the wifi stop working , even the mechanic only can fix it temporrary. For over all, its average

Review collected in partnership with Accorhotels.com

Helpful?
Thank mariatjen
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear mariatjen, Thank you for staying with us and taking your time to write your comment in Trip Advisor. We do apologize that you must have experiences that below our standard. We follow up regarding your problem especially for Wifi and make sure this matter do not happen again. Your comment is much appreciate and it is definitely motivate our... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Grand Mercure Jakarta Harmoni

Address: - 37 Jln. Hayam Wuruk 36, Jakarta 10120, Indonesia
Location: Indonesia > Java > Jakarta > Gambir
Price Range: $74 - $100 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Mercure Jakarta Harmoni 4*
Number of rooms: 483
Reservation Options:
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Hotel Style:
#31 Business Hotel in Jakarta
#40 Luxury Hotel in Jakarta
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