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Crowne Plaza Hotel Jakarta

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Crowne Plaza Hotel Jakarta
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496 Reviews from our TripAdvisor Community

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Showing 345: English reviews
Singapore
Level Contributor
153 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Good service overall. Check in and check out was done quickly. Hotel is quite old but still at good condition. I had dinner at Beranda Restaurant. Service is quite slow. Need to wait for 30 mins to get my dinner. Quality of food is good worth waiting. Location is near the city highway, very convenient to move in and out... More 

Helpful?
Thank Ernest E
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Ernest E, Thank you for taking the time to give a review of our hotel. We are pleased to hear that you were satisfied with our staff service. However, we regret to learn that you were disappointed with your stay due to slow service of Beranda Cafe. Please accept our sincere apology for the inconvenience. Rest assured that we... More 

Nagoya, Japan
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Very nice location to access expressway. However, due to recent car traffic regulation (Odd-Even License plate traffic Rule), you need to be careful that it will be impossible to get off the expressway to Thamrin Rd. every other day. Short cut way to Plaza Semanggi is not exist because new buildings behind this hotel are under construction now. Facility is... More 

Helpful?
Thank kenny2006
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear kenny2006, Thank you for giving a review of our hotel. Indeed, our hotel's location is an advantage, closed by to office complexes where multinational companies are located as well as to other attractions that the city offers. However, please accept our sincere apology for the inconvenience regarding the closed side hotel access due to the construction. Considering congested traffic... More 

Kuala Lumpur, Malaysia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Once a jewel of Jakarta, the crème de la crème of luxury in hospitality, Crowne Plaza Jakarta has been serving guests for almost 21 years now, does it live up to the reputation until now? You’ll about to find out.. Check in Seamless as I have made the booking 2 weeks prior arrival. The receptionist was welcoming with a warm... More 

Helpful?
Thank Ezad M
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Ezad M, Thank you for sharing your stay experience at our hotel. We are very pleased that you were satisfied with our staff service and buffet breakfast selection of Beranda Cafe. However, we are happy to inform you that hotel refurbishment is already in our plan to take place next year. Indeed our hotel's location is convenient, centrally located... More 

Singapore, Singapore
Level Contributor
55 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 stars Reviewed 1 week ago

Good: Friendly staff. Not good: Old hotel. Nothing much beyond a room, a bed, a toilet and a desk. Nothing to rave about. Passable shower pressure but again ... not greatest Bad: Hallways a little spooky. Carpets in bad need of change. Note that IHG Ambassador status gets you nothing. No early check in, no late check out, no fruit,... More 

Helpful?
Thank Van T
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Van T, Thank you for taking the time to post feedback of your recent stay. I am truly sorry for your unfavorable stay experience. Please accept my sincere apology for the inconveniences. Your feedback in regards to overall hotel condition is appreciated. However, I am also pleased to inform you that refurbishment of hotel's guest rooms will take place... More 

Travelers are raving about these Jakarta hotels

Level Contributor
11 reviews
9 hotel reviews
2 of 5 stars Reviewed 1 week ago via mobile

The first impression, entering the huge and luxurious lobby, is impressive. And this is where the positive review ends. The rooms are shockingly old. Everything inside is antiquated. The huge TVs from the first half of the 90s, the AC operating system, the wallpapers that stopped sticking to the wall, the leaking faucets (with so much water on the bathroom... More 

Helpful?
Thank Ayman M
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Ayman M, Thank you for your feedback with regards to your recent stay at our hotel. It is indeed unfortunate to read about your unpleasant experience in the restaurant and regarding Spa Therapist's comment. We are looking into the two matters you mention and please be assured that we will take suitable measures to ensure that these sort of... More 

Jakarta, Indonesia
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is an old hotel but for us still good hotel and value for money. Good place for meeting and also for family. This hotel has a well trained staff and very friendly and helpful. We have stay here for new year party with big family. And all of us love this place and always willing to stay here.

Helpful?
Thank nainggolanben
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear nainggolanben, Thank you for taking the time to give a review of our hotel. We are pleased to hear that you were enjoyed our hotel's facilities and services throughout the stay. We also appreciate your compliment toward our friendly and helpful staff. Guest satisfaction is of utmost importance to us and your comment truly motivate us to continuously improve... More 

Bengaluru (Bangalore), India
Level Contributor
9 reviews
5 hotel reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

It's on the busy highway, but reaching it is very easy. Stayed here 2times, during April and May. It has a pleasant staff all around the hotel, always helping and smiling. The rooms are large and cozy beds. The restaurant has a wide options for food, there is continental, Japanese, Indian, Middle East, and the local Indonesian. Me being Indian,... More 

Helpful?
Thank SATHISH S
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear SATHISH S, Thank you for giving an excellent review of our hotel. We are very pleased to hear that you had an awesome stay and warm experience with us. All the compliments toward our staff service and spacious room are much appreciated. We are also delighted to know that you enjoyed the food variety of our Beranda Cafe restaurant,... More 

Singapore
Level Contributor
81 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed August 25, 2016

Need a major refurbishment or update. Location is good and next to the mall, and office areas. Unfortunately that's where the godo things end and the rest are not very nice to hear. Be it the cleanliness or quality of the property/physical infra.

Helpful?
Thank srikrishnak
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear srikrishnak, Thank you for taking the time to give a review of our hotel. Indeed, our hotel's location is an advantage, closed by to office complexes where multinational companies are located as well as to other attractions that the city offers. However, we regret to learn that you were disappointed with your stay due to the noise of ongoing... More 

Ft. Lauderdale, Florida
Level Contributor
119 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed August 13, 2016

This hotel does not have a pool, and has a very small fitness room. This could be a problem for some travelers. Since we were on vacation, I really missed having a pool. This is the first time I have stayed at a Crowne Plaza that did not have a pool and I never thought to check. The hotel is... More 

Helpful?
Thank flaphoto
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear flaphoto, Thank you for sharing your stay experience at our hotel. We regret to learn that you were disappointed with your stay as our leisure facilities are undergoing renovation. Please accept our sincere apology for the inconveniences. You may contact our Concierge for alternative pool arrangement usage. Nevertheless, we are happy to inform you that hotel refurbishment is already... More 

Bogor, Indonesia
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 28, 2016 via mobile

Being here for one night because we have meeting inside hotel, here are my comments: A. Meeting Room #Positive 1. We book Emerald Room for whole day until late night, it has really big room inside. We only about 30 peoples. I guess it can accommodate up to 60 people 2. It also has high ceiling so it fits for... More 

Helpful?
Thank Daniel W
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Daniel W, Thank you for detail review of our hotel. I regret to learn that you had an unpleasant experience with your event as well as your stay. Please accept my sincere apology for the inconveniences. Rest assured that the issues have been addressed and under investigation by our Crowne Meetings Director and Front Office Manager. Our goal is... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Spa
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Jakarta is a global business hotel that truly understands and fulfills the needs of the business traveller. The hotel has 357 spacious guestrooms and it is conveniently located in the "Golden Triangle" business disctrict, only 35 minutes by freeway to Soekarno Hatta International Airport. Near to the hotel are luxury shopping malls such as Plaza Senayan and Senayan City, as well as office complexes where multinational companies are located.Design to offer not just a comprehensive range of meeting services and in-room business facilities, the hotel also offers numerous leisure and entertainment options to reward you, the Business Executive, after a hard day's work. ... more   less 

Additional Information about Crowne Plaza Hotel Jakarta

Address: Jalan Gatot Subroto Kav 2-3, Jakarta 12930, Indonesia
Location: Indonesia > Java > Jakarta > Setiabudi
Price Range: $94 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Hotel Jakarta 4.5*
Number of rooms: 357
Reservation Options:
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Also Known As:
Crowne Plaza Jakarta
Jakarta Crowne Plaza
Hotel Style:
#54 Spa Hotel in Jakarta
#75 Luxury Hotel in Jakarta
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