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Grand Hyatt Jakarta

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#11 of 442 Hotels in Jakarta
Certificate of Excellence
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871 Reviews from our TripAdvisor Community

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Showing 744: English reviews
Hong Kong, China
Reviewed 2 days ago NEW

Excellent service from the moment you arrive to the time you depart. Only problem is the aircon in all public areas is uncomfortably cold so bring a jacket to wear in the hotel. The Grand Club offers a very good breakfast & excellent evening snacks and refreshments.

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Helpful?
Thank S4652WOmichaelj
Sydney Olympic Park, Australia
Reviewed 1 week ago

Had an excellent short stay. The staff were more than helpful and assisted promptly with every query we had. Centrally located, the hotel has access to shopping centres etc. Food is awesome. Would highly recommend to business ( and other) travellers.

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Thank sanjays544
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for sharing your stay experience at Grand Hyatt Jakarta on Tripadvisor! We are delighted to hear that you had an enjoyable stay with us. We highly appreciate your generous comments about our hotel’s associates, location and food variety. Once again, thank you for your patronage!We are looking forward to welcoming you back at Grand Hyatt Jakarta....

Singapore, Singapore
Reviewed 1 week ago

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Thank William John B
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Berlin, Germany
Reviewed 2 weeks ago

The Hotel is truely a Grand Hyatt - very nice decoration the water springs in the Hotel are nicely perfumed (wont Forget the citrus smell) and the staff is just amazingly friendly and helpful... Little bit pricely but worth every Rupie/Euro...

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Helpful?
Thank Senaj L
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for writing your review about Grand Hyatt Jakarta on Tripadvisor! Your generous comments about our Grand Lobby and attentive staffs are much appreciated. We are looking forward to welcome you back at Grand Hyatt Jakarta. Warm regards, The Grand Hyatt Jakarta Management Team

Atlanta, United States
Reviewed 2 weeks ago

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Thank Howard M
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Reviewed 2 weeks ago via mobile

Stayed two nights here and the facilities were excellent with more than adequate room size and excellent security. The location is central not that it really matters with the way Jakarta traffic is anyway. Ate a C steakhouse restaurant within the hotel and the meal was sensational in the private room with superb service.

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Helpful?
Thank Andrew J
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for sharing your experience at Grand Hyatt Jakarta on Tripadvisor! We are pleased to hear that you had a memorable experience while staying with you. Your generous comments about our guestroom, security service, location and our award-winning C’s Steak and Seafood Restaurant are much appreciated. We are looking forward to welcome you back at Grand Hyatt...

Reviewed 2 weeks ago via mobile

The best thing about this hotel is its location and the fact it is attached to Plaza Indonesia. Service was ok but not great. Buffet was very disappointing in quality and taste. Spa is big but the staff there need to be less obvious. Difficult to relax with staff constantly doing things around the space. Key cards to rooms can...

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Thank elementary1969
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for writing the review about Grand Hyatt Jakarta on Tripadvisor! We appreciate your comments about our hotel’s location that is adjacent to Plaza Indonesia Shopping Centre, our service and C’s Steak & Seafood Restaurant. We have taken notes on your highlight about our buffet selections and spa. We ensure that it will be communicated directly to...

Califon
Reviewed 2 weeks ago

The Jakarta Grand Hyatt was outstanding in every detail. I was in Jakarta on a business trip. I had never been to Jakarta before and did not know what to expect from the Grand Hyatt. The room was spacious with a very comfortable bed. The bathroom was luxurious. The food at our meetings was always plentiful, interesting and expertly prepared....

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Thank bengeorgia
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for writing the review about Grand Hyatt Jakarta on Tripadvisor! We highly appreciate your kind feedbacks especially about our hotel’s guest room, variety of foods, sport facilities, attentive associates and location. We look forward to be in your service again when you visit Grand Hyatt Jakarta. Warm regards, The Grand Hyatt Jakarta Management Team

Beijing, China
Reviewed 2 weeks ago

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1Thank Denis M
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Bangkok, Thailand
Reviewed 3 weeks ago

Variety and quality of breakfast for both Grand Cafe and Exec lounge could improve. The variety and quality are lower than other 5 stars hotel. Which was very surprising to me. However; the overall staff are friendly and helpful. I would recommend a place for short business trip but not family or single travel.

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Thank 85danitaa
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for your review about Grand Hyatt Jakarta on Tripadvisor. We appreciate your generous comments regarding our hotel’s attentive associates. We have taken notes on your highlight about our breakfast selections. We ensure that it will be communicated directly to the respective department to assure that this thing will improve in the future. Once again, thank you...

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Regarded as one of the finest hotels in Indonesia, Grand Hyatt Jakarta is living up to its name. Strategically located in the Thamrin CBD and adjacent to Plaza Indonesia Shopping Centre and The Plaza Office Tower, the hotel provides excellent services and amenities to people from all around the world. Dine in the hotel's award-winning C's steak and Seafood Restaurant, pamper yourself in the Club Olympus Fitness & wellness Centre and swim in our 43-metre lagoon-shaped outdoor swimming pool. ... more   less 

Additional Information about Grand Hyatt Jakarta

Address: Jl. M H Thamrin Kav 28-30, Jakarta 10230, Indonesia
Location: Indonesia > Java > Jakarta > Menteng
Price Range: $189 - $337 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Jakarta 5*
Number of rooms: 427
Reservation Options:
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Also Known As:
Grand Hyatt Jakarta Hotel Jakarta
Jakarta Grand Hyatt
Hyatt Jakarta
Jakarta Hyatt
Hotel Style:
#4 Family Hotel in Jakarta
#9 Romantic Hotel in Jakarta
#10 Spa Hotel in Jakarta
#11 Luxury Hotel in Jakarta
#12 Business Hotel in Jakarta
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Questions & Answers

Here's what travelers have asked, with answers from Grand Hyatt Jakarta staff and other travelers.
5 questions
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Questions? Get answers from Grand Hyatt Jakarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“try to get the 21st Club floor with an executive lounge breakfast on the22 floor - you wont forget the view..”
 of 5 bubbles senajl, 2 weeks ago | Read review
“good size rooms”
 of 5 bubbles petercooper35, Oct 31, 2016 | Read review
“ask for the view of the round about”
 of 5 bubbles lisawhite181, Sep 19, 2016 | Read review
“6th floor above so you can see Jakarta sky :)”
 of 5 bubbles reen007KL, Sep 4, 2016 | Read review
“Get one with access to the continental lounge.”
 of 5 bubbles carloT2616PJ, Aug 22, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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