Grand Hyatt Jakarta
1,657 reviews
#88 of 1,124 Hotels in Jakarta
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Jl. M H Thamrin Kav 28-30, Jakarta 10350 Indonesia
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
$130
Free cancellation until 12/02/21
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Room & Suite (534)
Dining (174)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 03/23/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Hyatt Jakarta
Updated 03/23/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#88 of 1,124 hotels in Jakarta
Location
Cleanliness
Service
Value
Travelers' Choice
Regarded as one of the finest hotels in Indonesia, Grand Hyatt Jakarta is living up to its name. Strategically located in the Thamrin CBD and adjacent to Plaza Indonesia Shopping Centre and The Plaza Office Tower, the hotel provides excellent services and amenities to people from all around the world. Dine in the hotel's award-winning C's steak and Seafood Restaurant, pamper yourself in the Club Olympus Fitness & wellness Centre and swim in our 43-metre lagoon-shaped outdoor swimming pool. The hotel is only a five-minute walk from the MRT station.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Airport transportation
Paid public parking on-site
Wifi
Hot tub
Outdoor pool
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Swimup bar
Poolside bar
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Dining area
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
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Room types
City view
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Luxury
Languages Spoken
English, Indonesian
Location
Full view
96Great for walkers
Grade: 96 out of 100
328Restaurantswithin 0.3 miles
11Attractionswithin 0.3 miles
Contact
Jl. M H Thamrin Kav 28-30, Jakarta 10350 Indonesia
Getting there
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1657Reviews13Q+A100Room tips
Reviews
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Popular mentions
End of May’2021, I have stayed in Grand Hyatt jakarta as quaratine and it was the worst 5* hotel that I have stayed in the last two years which I stayed more than 20 hotels in many countries. Furniture is old. Room smells badly old carpet. Not clean. Room service and delivered meals are terrible. When I left the hotel for moving tofairmont hotel I was very happy. About the cleaning, I hope the attached photo will help you to understand. It ıs a cut nail from one of the previous customers. Pitty for grand hyatt. Managing team is to be changed to my opinion.
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Date of stay: May 2021Trip type: Traveled on business
Helpful
Located in Central of Jakarta and near nice an great mall. Good staffs. The rooms is so clean and the breakfast is so delicious. Security officers are on duty firmly and politely. There is a comfortable cafe to be able to chat with business friends with a view of roundabout the Hotel Indonesia
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2021Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Gina Desmeralda, Marketing at Grand Hyatt Jakarta
Responded 1 week ago
Dear bambang26w, Thank you for your excellent review and sharing your feedback about our hotel facilities and services. We are very delighted to know that you received an incredible service during your stay, and also that everything has met your expectation. Your kind remarks regarding our location, guest rooms, breakfast offerings and staffs are highly appreciated! We hope we can always maintain our service to bring out the best performance of our hotel and our associates to welcome our guests. We appreciate your patronage and look forward to welcoming you back to Grand Hyatt Jakarta again soon! Warmest Regards, Grand Hyatt Jakarta Management Team
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clean and clear stay with a nice view from the room. nice and very spacious pools. make our children happy to go for a swim. i like the ketupat sayur for the breakfast, and also the pastries, yummy 👌🏽
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
I did not get any point at my app, for either my first and my second visit. Capitol suite room was bad living room arrangment. The Hotel Staff was treat me as regular customer, eventhogh I allways stay in suite room
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2021Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Gina Desmeralda, Marketing at Grand Hyatt Jakarta
Responded 1 week ago
Dear faizalrdd, Thank you for taking the time to post your review on TripAdvisor. We value the opinions of our guests and we regret that we caused such disappointment during your stay. We would like to extend our apologies for the less than satisfactory experience you received from our team. Rest assured that the points you have highlighted have been addressed internally. We hope that you will give us another opportunity to be of service to you in the future. Warmest Regards, Grand Hyatt Jakarta Management Team
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+1
This hotel has been in my wishlist for a long time, never got the chance to have a staycation here until the pandemic hits and the only vacation I could do is going for staycation. Decided to stay 3 days here, it was the best decision ever. Grand Hyatt Jakarta, located right in the middle of Jakarta, above a pretentious mall. So location is a prime factor. Currently undergoing some renovations, but it didn't make the experience bad. I took the lowest tier room, the room size is just right, not too big, but definitely not small at all. I got the older room, but it ain't felt outdated at all. Amenities are complete. Even they prepared shoe horn! It's hard to find a hotel that pay attention the details meticulously. Bed and pillows are super comfortable. Wifi is fast! Netflix-ing is a breeze. The only bad thing about my room is the view, it's the building right next to this hotel. But that doesn't matter at all. Staffs are friendly, it really shows how a five star hotel should be. From the security, front office staff, pool attendant to restaurant staffs are friendly without being annoying at all. Their newly renovated pool is big, with a right water temperature. When I was there during Eid holiday, lots of family with kids, but since the pool is big it wasn't overly crowded at all. And the pool open until 8 PM, it's quite hard to find a hotel with pool that open til this late during pandemic. Breakfast is great, they have wide range of food, and the quality is top notch. From asian to western, you name it! The restaurant itself was a bit crowded though, but they applied strict safety protocol, so I felt safe. I definitely will recommend this hotel for staycation. And I will definitely will come back!…
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Date of stay: May 2021
Cleanliness
Service
Sleep Quality
Room Tip: Pick a room at least that has pool view.
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Helpful
Response from Gina Desmeralda, Marketing at Grand Hyatt Jakarta
Responded 1 week ago
Dear Alda F, Thank you for your excellent review and sharing your feedback about our hotel facilities and services. We are very delighted to know that you received an incredible service during your stay, and that everything has met your expectation. We greatly appreciate your comments and your referral is our biggest compliment. Looking forward to your return. Warmest Regards, Grand Hyatt Jakarta Management Team
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PRICE RANGE
$151 - $242 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hyatt jakarta hotel jakarta, jakarta grand hyatt, hyatt jakarta, jakarta hyatt
LOCATION
IndonesiaJavaJakartaMenteng / Sawah Besar
NUMBER OF ROOMS
427
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Claim Your Listing Frequently Asked Questions about Grand Hyatt Jakarta
Which popular attractions are close to Grand Hyatt Jakarta?
Nearby attractions include Grand Indonesia Mall (0.1 miles), Plaza Indonesia (0.04 miles), and Alun Alun Indonesia (0.2 miles).
What are some of the property amenities at Grand Hyatt Jakarta?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Grand Hyatt Jakarta?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hyatt Jakarta?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Hyatt Jakarta?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Grand Hyatt Jakarta?
Conveniently located restaurants include Kahyangan Restaurant, Signatures Restaurant, and OKU.
Are there opportunities to exercise at Grand Hyatt Jakarta?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Grand Hyatt Jakarta have an airport shuttle?
Yes, Grand Hyatt Jakarta offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Hyatt Jakarta?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Hyatt Jakarta offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Hyatt Jakarta?
The staff speaks multiple languages, including English and Indonesian.