Grand Hyatt Jakarta
1,613 reviews
#80 of 1,020 Hotels in Jakarta
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Jl. M H Thamrin Kav 28-30, Jakarta 10350 Indonesia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (482)
Dining (171)
Travel safe during COVID-19
What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 09/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Hyatt Jakarta
Updated 09/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#80 of 1,020 hotels in Jakarta
Location
Cleanliness
Service
Value
Travelers' Choice
Regarded as one of the finest hotels in Indonesia, Grand Hyatt Jakarta is living up to its name. Strategically located in the Thamrin CBD and adjacent to Plaza Indonesia Shopping Centre and The Plaza Office Tower, the hotel provides excellent services and amenities to people from all around the world. Dine in the hotel's award-winning C's steak and Seafood Restaurant, pamper yourself in the Club Olympus Fitness & wellness Centre and swim in our 43-metre lagoon-shaped outdoor swimming pool. The hotel is only a five-minute walk from the MRT station.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Airport transportation
Paid public parking on-site
Wifi
Hot tub
Outdoor pool
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Swimup bar
Poolside bar
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Butler service
Doorperson
24-hour check-in
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Dining area
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
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Room types
City view
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English, Indonesian
Location
Full view
96Great for walkers
Grade: 96 out of 100
327Restaurantswithin 0.3 miles
11Attractionswithin 0.3 miles
Contact
Jl. M H Thamrin Kav 28-30, Jakarta 10350 Indonesia
Getting there
Rental CarsSee rental cars from $50/day
1,613Reviews11Q+A100Room tips
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Popular mentions
This is the first time I stayed in Grand Hyatt this year after almost a year no travel because of Covid. It was quite comforting to know the clean and sanitized room is a priority in this hotel. Always love to stay here, with the promotional rate, it made a great value for money as well. Staffs are very friendly and somehow they know my name.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Very Good , we are like stay at Hyatt . Service , clealiness , value , near mall , all is excellent . i will be back stay at Hyatt . all the staff is very good , check in is very quickly . we like it .
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Gina Desmeralda, Marketing at Grand Hyatt Jakarta
Responded 4 days ago
Dear harrywij789, Thank you for taking the time to write your kind remarks on TripAdvisor. We are very delighted to know that we were able to serve you with great services. Your kind remarks are highly appreciated and encourage us to always serve only with the finest service. Thank you for choosing Grand Hyatt Jakarta, and we look forward to welcoming you back again soon. Warmest regards, Grand Hyatt Jakarta Management Team
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During this pandemic, my child and I felt that we needed a break from the work from home and home based learning routines at my child's school. We decided to do a staycation at the Grand Hyatt Jakarta because of its location and also its excellent reputation so far, plus this hotel also strictly applies the Covid-19 protocol. It turned out that our choice was not wrong. We really enjoyed our short vacation and we will do another staycation at this hotel in the future.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Gina Desmeralda, Marketing at Grand Hyatt Jakarta
Responded 4 days ago
Dear DiscoAgogo, Thank you for choosing Grand Hyatt Jakarta for your short break with your family. We are very delighted to know that you received an incredible services during your stay, and also that everything has met your expectation. Once again, thank you very much. We look forward to ensuring that an even more pleasant experience awaits your return with your family. Warm regards, Grand Hyatt Jakarta Management Team
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I asked for a quiet room and they confirmed the one we got was on the quiet side of the hotel . No way ! It was impossible to sleep the whole night . Am attaching videos - hope I can upload - if not just check the decibeles recorded during the night when motorbikes passes continuously along the hotel. Obviously as you can see in the pictures loaded there is absolutely no sound proof in the windows , and staff admitted there is no sound proof as the hotel is old but they say they will sound proof the rooms soon. If you cannot sleep in a 5 star hotel what's the point to stay ? Another disappointing issue from Hyatt is the little respect they show for the environment using so many plastic bottles and all amenities in plastic containers and wrapped in plastic . Hyatt should learn from other hotel companies and show leadership to help in the general concern of our environment - see pictures and multiply that amount of plastic by hundreds of rooms and 365 days a week . Shame !…
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Date of stay: January 2021Trip type: Traveled solo
Helpful
Response from Gina Desmeralda, Marketing at Grand Hyatt Jakarta
Responded 4 days ago
Dear Pak Daniel, Thank you for taking the time to share your feedback about your recent stay at Grand Hyatt Jakarta. Your comments are very much valued. We sincerely apologize for the inconvenience caused by the noise disturbance. Rest assured that the team has been informed to take more active measures should such cases arise in the future. Thank you for highlighting this to us. The hotel is currently undergoing a total renovation. In addition to interior and room upgrades, All windows and window frames are being replaced with new double glazed windows/frames for improved energy and sound insulation.. The first new suites and club rooms are ready next month. As part of Hyatt’s global efforts to reduce single-use plastics, Grand Hyatt Jakarta is working closely with eco-friendly product manufacturers and applying eco-conscious practices in the hotel that will not lessen our guest experience, including our room amenities, the packaging that we use are made by biodegrable material. Apology if this was not clearly communicated in the packaging itself. Our bathroom amenities will shift to bulk dispensers too in the coming year as we rollout this worldwide. We will also look to an on site water bottling plant. Many excellent initiatives have been launched and are in process and we navigate through Covid to ensure we remain on track for these commitments. We hope to have another opportunity to serve you again and give you a better stay experience with us in the future. Warm regards, Grand Hyatt Jakarta Management Team
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Second time I stayed and will be last one. I asked for a quiet room and the quiet room is so noisy that u can't sleep with the traffic noise . I asked if this is the quiet room I asked for and they confirmed this was the quietest ! They offered me ear plugs though which means is a common problem. This hotel has a very poor sound proof system , issue that has been highlighted by other TA reviews ! Learn from Peninsula Shanghai right at the busiest main road and no noise at all . If u cannot sleep with noise stay somewhere else . Hyatt , install a proper soundproof system ! Hyatt Management team , don't give me the B S standard reply U give to all reviews pls , just better don't reply than sending me a reply template . FNB experience in Grand Cafe was very dissapointing too. Grand Hyatt is not grand . …
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Date of stay: January 2021Trip type: Traveled with family
1 Helpful vote
Helpful
Response from Gina Desmeralda, Marketing at Grand Hyatt Jakarta
Responded 2 weeks ago
Dear Valued Guest, Thank you for reaching out to us and taking the time to share your valuable review. Your feedback is very important to us and we regret for less than satisfactory experience during your recent stay at Grand Hyatt Jakarta. We sincerely apologise that you did not feel the comfort and care that was expected. As we continue to strive for excellence service and facilities, we are delighted to inform you that hotel room renovation is currently underway. In addition to interior and room upgrades, we are currently replacing and increasing the soundproofing of our guestrooms. We hope this extensive renovation project will take our guest experience to new heights. We hope to have the pleasure to welcome you again in our hotel and that you give us another opportunity to make your stay a Grand one. Warm regards, Grand Hyatt Jakarta Management Team
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PRICE RANGE
$151 - $242 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hyatt jakarta hotel jakarta, jakarta grand hyatt, hyatt jakarta, jakarta hyatt
LOCATION
IndonesiaJavaJakartaMenteng / Sawah Besar
NUMBER OF ROOMS
427
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Claim Your Listing Frequently Asked Questions about Grand Hyatt Jakarta
Which popular attractions are close to Grand Hyatt Jakarta?
Nearby attractions include Grand Indonesia Mall (0.1 miles), Plaza Indonesia (0.04 miles), and Alun Alun Indonesia (0.2 miles).
What are some of the property amenities at Grand Hyatt Jakarta?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Grand Hyatt Jakarta?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hyatt Jakarta?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Hyatt Jakarta?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Grand Hyatt Jakarta?
Conveniently located restaurants include Kahyangan Restaurant, Signatures Restaurant, and OKU.
Are there opportunities to exercise at Grand Hyatt Jakarta?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Grand Hyatt Jakarta have an airport shuttle?
Yes, Grand Hyatt Jakarta offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Hyatt Jakarta?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Hyatt Jakarta offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Hyatt Jakarta?
The staff speaks multiple languages, including English and Indonesian.