Back here again. Feels like coming home. Booked a new renovated king bed facing the bundaran HI. What to complain? Great room, great food, great hospitality and great ambience. Still remain my favourite escape now and then. Will come back soon.
Grand Hyatt Jakarta is GRAND in all ways . My husband and I have stayed here for many years . Due to Covid our last visit was Sept 2019. Well since then the hotel has done wonderful upgrades .!!! Rooms are wonderful , fresh , modern but the BEST is the renovated Club Lounge Level 22 . A must when you stay in this hotel . Pay the extra. Many staff remembered us . From the meet and greet with lovely Putri upon arrival , check in , to our beautful room . Home away from home overlooking Bandaran Fountain. Within an hour of arriving we had Sumartro ( Head of Guest Relations) and Robert ( Head of housekeeping ) checking on our room and if it’s all to our liking . This is incredible service and rare today . This is the best hotel in Jakarta and has been for many years . Professional staff from Front desk to Club Lounge. Special mention goes to Suzanna , A very professional Club Lounge Manager who obviously leads by example . Her staff are attentive but not obtrusive . Breakfast -: Erma who is always willing to please with a lovely smile. Windi and Ricky very professional also. Then the wonderful time we had in the evening at Cocktail hour . Felix, Indah and all staff who attended to us a BIG thank you . The renovated Club Lounge is one of the best we have ever visited around the world . Congratulations to everyone involved . The chefs do an amazing job of an evening . Special attention to Windy , a wonderful lady chef who really wants the best buffet we have ever seen presented . Also to the other chefs who take great pride in their presentation of food. A wonderful initiative to present a different cuisine nightly from all the restaurants within the hotel . An inviting selection of hot and cold food beautifully presented . eg Indonesian Cuisine , Japanese ect . My husband visits the wonderful pool area daily ( acres of well cared for gardens) and the Olympus Club that offers a huge well equiped gym to the very professional massages . We thank the Housekeeping who kept our room exceptionally clean and always refreshing our towels . Covid attention is very good . Overload but the only way to keep guests and staff safe .Room sanitisers everywhere . I also liked the signs in the lifts saying every hour lifts are sanitised .Antibacterial multipurpose wipes on offer also before drinks , or having a meal . Shopping is right under the same roof as the hotel , beautiful Plaza Indonesia . Great air con everywhere . Wonderful retail therapy . The BEST fashion labels in the world available . We can hardly wait to visit again . Our home away from home . So Grand in all ways . Grand Hyatt Jakarta , thank you .…
Very nice and clean room and also spacious, even though little bit old, comfortable bed , nice staff, easy check-in, breakfast menu was wonderful too. And of course the location is the best. Wish we could stayed longer next time
I’ve stayed at Grand Hyatt Jakarta few years back and it was already quite a nice experience, so I wasn’t expecting any less. Nonetheless the hotel staff still wowed me right from the moment I stepped out of the car. I was greeted by my first name and led to my room for personalised check-in. The hotel also arranged for me to stay in their recently renovated room which I really appreciated. Good size, clean and modern, and with good view of the city. Checkout was just as seamless. Breakfast at their cafe was quite enjoyable too, with a considerable spread. The hotel is right next to a shopping mall with no lack of shopping and dining options, and is conveniently located. Overall a really nice stay!
A fantastic hotel in the middle of central Jakarta. Though you're in the hubbub of it all, the hotel is a peaceful getaway. The rooms are clean, updated and spacious. The service is impeccable - kind, helpful and wonderful staff. The restaurants, bars, etc also great, and it's attached to a really good mall for any shopping needs!
Beginning with the checkin the staff was making sure we felt comfortable during the entire stay. The quality of the food and beverage are excellent. The property maintains a great balance between functionality and luxury after renovation I will definitely be back.....
Let me summarize what are area that you could improve: 1. I got incident during check-in, the Front Office staff named Yoga wrongly swipe amount in my credit card. Instead of properly apologize he just call me without respect and asked me to go back to FO desk (previously he refused my idea to settle this in the next morning). At the end he went to my room (i wait for almost 20') and after settled the payment he promised to be back with new bill soon, and he didnt bring it to me even after 40' later (i called guest service twice without proper response). At the end i go down, and seeing he still in his desk. Really wondering is this Grand Hyatt hospitality? 2. Still with the same FO staff, during check-in i provided my World Hyatt account number which he write it on paper, also asked him to prepare a taxi for the next morning. The fact? None of this performed by him at the first place, he didnt input my WH account and i do show it and spell it for him to enter it correctly, and the next morning no taxi was reserved for me. Not to mentioned i asked another FO staff in the morning before taking breakfast to order me a taxi and yet no taxi was ordered?…
C's steak and seafood resto was so awesome We had a great dinner with the whole family The foods were so delicious The environment was so comfortable for kids We really had a great time together Can't wait to spend some other time again here with my family
Thankful for the amazing stay at Grand Hyatt. The attentive staff went to great length in ensuring that I am well taken care of. Very very nice people with much patience and great charisma. Terima Kasih
I had a very satisfying staycation over my weekend. Everything was good, the room, the food, the facility and also the staff. I am sure I’ll be back for my next staycation over weekend here. Thank you.