This is the first time I stayed in Grand Hyatt this year after almost a year no travel because of Covid. It was quite comforting to know the clean and sanitized room is a priority in this hotel. Always love to stay here, with the promotional rate, it made a great value for money as well. Staffs are very friendly and somehow they know my name.
Very Good , we are like stay at Hyatt . Service , clealiness , value , near mall , all is excellent . i will be back stay at Hyatt . all the staff is very good , check in is very quickly . we like it .
During this pandemic, my child and I felt that we needed a break from the work from home and home based learning routines at my child's school. We decided to do a staycation at the Grand Hyatt Jakarta because of its location and also its excellent reputation so far, plus this hotel also strictly applies the Covid-19 protocol. It turned out that our choice was not wrong. We really enjoyed our short vacation and we will do another staycation at this hotel in the future.
I asked for a quiet room and they confirmed the one we got was on the quiet side of the hotel . No way ! It was impossible to sleep the whole night . Am attaching videos - hope I can upload - if not just check the decibeles recorded during the night when motorbikes passes continuously along the hotel. Obviously as you can see in the pictures loaded there is absolutely no sound proof in the windows , and staff admitted there is no sound proof as the hotel is old but they say they will sound proof the rooms soon. If you cannot sleep in a 5 star hotel what's the point to stay ? Another disappointing issue from Hyatt is the little respect they show for the environment using so many plastic bottles and all amenities in plastic containers and wrapped in plastic . Hyatt should learn from other hotel companies and show leadership to help in the general concern of our environment - see pictures and multiply that amount of plastic by hundreds of rooms and 365 days a week . Shame !…
Second time I stayed and will be last one. I asked for a quiet room and the quiet room is so noisy that u can't sleep with the traffic noise . I asked if this is the quiet room I asked for and they confirmed this was the quietest ! They offered me ear plugs though which means is a common problem. This hotel has a very poor sound proof system , issue that has been highlighted by other TA reviews ! Learn from Peninsula Shanghai right at the busiest main road and no noise at all . If u cannot sleep with noise stay somewhere else . Hyatt , install a proper soundproof system ! Hyatt Management team , don't give me the B S standard reply U give to all reviews pls , just better don't reply than sending me a reply template . FNB experience in Grand Cafe was very dissapointing too. Grand Hyatt is not grand . …
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