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Jl. M H Thamrin Kav 28-30, Jakarta 10350 Indonesia
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Traveler (1153)
Room & Suite (573)
Dining (183)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 03/20/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Hyatt Jakarta
Updated 03/20/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#132 of 1,230 hotels in Jakarta
Location
4.7
Cleanliness
4.5
Service
4.5
Value
4.1
Travelers' Choice
Regarded as one of the finest hotels in Indonesia, Grand Hyatt Jakarta is living up to its name. Strategically located in the Thamrin CBD and adjacent to Plaza Indonesia Shopping Centre and The Plaza Office Tower, the hotel provides excellent services and amenities to people from all around the world. Dine in the hotel's award-winning C's steak and Seafood Restaurant, pamper yourself in the Club Olympus Fitness & wellness Centre and swim in our 43-metre lagoon-shaped outdoor swimming pool. The hotel is only a five-minute walk from the MRT station.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Airport transportation
Paid public parking on-site
Wifi
Hot tub
Swimming pool toys
Outdoor pool
Saltwater pool
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Outdoor dining area
Wine / champagne
Swimup bar
Poolside bar
Kids pool
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Executive lounge access
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Flatscreen TV
Bidet
Housekeeping
Interconnected rooms available
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Luxury
Languages Spoken
English, Indonesian
1766Reviews13Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
299hartaw wrote a review Today
Tangerang, Indonesia187 contributions76 helpful votes
+1
Back here again. Feels like coming home. Booked a new renovated king bed facing the bundaran HI. What to complain? Great room, great food, great hospitality and great ambience. Still remain my favourite escape now and then. Will come back soon.
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Date of stay: September 2022Trip type: Traveled with family
Room Tip: Great for everything.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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cocoroyal wrote a review Yesterday
Gold Coast, Australia110 contributions75 helpful votes
+1
Grand Hyatt Jakarta is GRAND in all ways . My husband and I have stayed here for many years . Due to Covid our last visit was Sept 2019. Well since then the hotel has done wonderful upgrades .!!! Rooms are wonderful , fresh , modern but the BEST is the renovated Club Lounge Level 22 . A must when you stay in this hotel . Pay the extra. Many staff remembered us . From the meet and greet with lovely Putri upon arrival , check in , to our beautful room . Home away from home overlooking Bandaran Fountain. Within an hour of arriving we had Sumartro ( Head of Guest Relations) and Robert ( Head of housekeeping ) checking on our room and if it’s all to our liking . This is incredible service and rare today . This is the best hotel in Jakarta and has been for many years . Professional staff from Front desk to Club Lounge. Special mention goes to Suzanna , A very professional Club Lounge Manager who obviously leads by example . Her staff are attentive but not obtrusive . Breakfast -: Erma who is always willing to please with a lovely smile. Windi and Ricky very professional also. Then the wonderful time we had in the evening at Cocktail hour . Felix, Indah and all staff who attended to us a BIG thank you . The renovated Club Lounge is one of the best we have ever visited around the world . Congratulations to everyone involved . The chefs do an amazing job of an evening . Special attention to Windy , a wonderful lady chef who really wants the best buffet we have ever seen presented . Also to the other chefs who take great pride in their presentation of food. A wonderful initiative to present a different cuisine nightly from all the restaurants within the hotel . An inviting selection of hot and cold food beautifully presented . eg Indonesian Cuisine , Japanese ect . My husband visits the wonderful pool area daily ( acres of well cared for gardens) and the Olympus Club that offers a huge well equiped gym to the very professional massages . We thank the Housekeeping who kept our room exceptionally clean and always refreshing our towels . Covid attention is very good . Overload but the only way to keep guests and staff safe .Room sanitisers everywhere . I also liked the signs in the lifts saying every hour lifts are sanitised .Antibacterial multipurpose wipes on offer also before drinks , or having a meal . Shopping is right under the same roof as the hotel , beautiful Plaza Indonesia . Great air con everywhere . Wonderful retail therapy . The BEST fashion labels in the world available . We can hardly wait to visit again . Our home away from home . So Grand in all ways . Grand Hyatt Jakarta , thank you .
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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IvoKrisna wrote a review Sep 18
Jakarta2 contributions
Very nice and clean room and also spacious, even though little bit old, comfortable bed , nice staff, easy check-in, breakfast menu was wonderful too. And of course the location is the best. Wish we could stayed longer next time
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Grand Hyatt Jakarta, Marketing at Grand Hyatt Jakarta
Responded 4 days ago
Dear Ms. IvoKrisna, Thank you for taking your time in giving us a five-star rating and feedback. We are delighted to hear that you enjoyed your stay with us, especially with our facilities, services and strategic location. Please allow us to aslo share with you that we have newly renovated guestrooms from Deluxe Room to suites. We are looking forward to welcoming you back again soon with our newly renovated rooms and facilities. For more information and assistance, please visit grandhyattjakarta.com. Regards, The management of Grand Hyatt Jakarta
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Travellingcat wrote a review Sep 17
Singapore, Singapore187 contributions108 helpful votes
I’ve stayed at Grand Hyatt Jakarta few years back and it was already quite a nice experience, so I wasn’t expecting any less. Nonetheless the hotel staff still wowed me right from the moment I stepped out of the car. I was greeted by my first name and led to my room for personalised check-in. The hotel also arranged for me to stay in their recently renovated room which I really appreciated. Good size, clean and modern, and with good view of the city. Checkout was just as seamless. Breakfast at their cafe was quite enjoyable too, with a considerable spread. The hotel is right next to a shopping mall with no lack of shopping and dining options, and is conveniently located. Overall a really nice stay!
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Grand Hyatt Jakarta, Marketing at Grand Hyatt Jakarta
Responded 4 days ago
Dear Bingercat, Thank you for taking your time in giving us a five-star rating and review. We are delighted to hear that you enjoyed your most recent stay experience at our newly renovated rooms and facilities at Grand Hyatt Jakarta, especially with our strategic location, service and food quality. We are looking forward to welcoming you back again soon. Please visit grandhyattjakarta.com for more information. Best regards, The management of Grand Hyatt Jakarta
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
GlobalRoamer005 wrote a review Aug 2022
Los Angeles, California73 contributions75 helpful votes
A fantastic hotel in the middle of central Jakarta. Though you're in the hubbub of it all, the hotel is a peaceful getaway. The rooms are clean, updated and spacious. The service is impeccable - kind, helpful and wonderful staff. The restaurants, bars, etc also great, and it's attached to a really good mall for any shopping needs!
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Grand Hyatt Jakarta, Marketing at Grand Hyatt Jakarta
Responded 2 weeks ago
Dear Maryam S, Thank you for taking your time in giving us a rating and review. We are delighted to hear that you enjoyed your most recent stay experience at our newly renovated rooms and facilities at Grand Hyatt Jakarta, especially with our strategic location, service and food quality. We are looking forward to welcoming you back again soon. Please visit grandhyattjakarta.com for more information. Best regards, The management of Grand Hyatt Jakarta
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Seriwati Chandra wrote a review Aug 2022
Surabaya, Indonesia8 contributions
Beginning with the checkin the staff was making sure we felt comfortable during the entire stay. The quality of the food and beverage are excellent. The property maintains a great balance between functionality and luxury after renovation I will definitely be back.....
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Grand Hyatt Jakarta, Marketing at Grand Hyatt Jakarta
Responded 2 weeks ago
Dear seriwatic, Thank you for taking your time in giving us a rating and review. We are delighted to hear that you enjoyed your most recent stay experience at our newly renovated rooms and facilities at Grand Hyatt Jakarta, especially with the service and food quality. We are looking forward to welcoming you back again soon. Please visit grandhyattjakarta.com for more information. Best regards, The management of Grand Hyatt Jakarta
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Trail48247318908 wrote a review Aug 2022
Surabaya, Indonesia3 contributions
Let me summarize what are area that you could improve: 1. I got incident during check-in, the Front Office staff named Yoga wrongly swipe amount in my credit card. Instead of properly apologize he just call me without respect and asked me to go back to FO desk (previously he refused my idea to settle this in the next morning). At the end he went to my room (i wait for almost 20') and after settled the payment he promised to be back with new bill soon, and he didnt bring it to me even after 40' later (i called guest service twice without proper response). At the end i go down, and seeing he still in his desk. Really wondering is this Grand Hyatt hospitality? 2. Still with the same FO staff, during check-in i provided my World Hyatt account number which he write it on paper, also asked him to prepare a taxi for the next morning. The fact? None of this performed by him at the first place, he didnt input my WH account and i do show it and spell it for him to enter it correctly, and the next morning no taxi was reserved for me. Not to mentioned i asked another FO staff in the morning before taking breakfast to order me a taxi and yet no taxi was ordered?
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Grand Hyatt Jakarta, Marketing at Grand Hyatt Jakarta
Responded 2 weeks ago
Dear Trail48247318908, Thank you for taking your time in writing us your feedback. We deeply apologise for the inconvenience that you experienced during your stay at Grand Hyatt Jakarta. We have escalated this issue to our management for our improvement in the near future. We humbly hope that we will serve you better on your next visit to the newly renovated Grand Hyatt Jakarta. Please visit grandhyattjakarta.com for more information. Best regards, The management of Grand Hyatt Jakarta
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sisca wrote a review Aug 2022
Bandung, Indonesia5 contributions
C's steak and seafood resto was so awesome We had a great dinner with the whole family The foods were so delicious The environment was so comfortable for kids We really had a great time together Can't wait to spend some other time again here with my family
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Grand Hyatt Jakarta, Marketing at Grand Hyatt Jakarta
Responded 2 weeks ago
Dear Sisca_gendis, Thank you for taking your time in giving us a rating and review. We are delighted to hear that you enjoyed your dining experience at C's Steak & Seafood. We are looking forward to welcoming you back again soon to enjoy our Le Petit Chef as well as other restaurants at Grand Hyatt Jakarta. Please visit grandhyattjakarta.com for more information. Best regards, The management of Grand Hyatt Jakarta
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
pong08 wrote a review Aug 2022
Singapore, Singapore3 contributions2 helpful votes
Thankful for the amazing stay at Grand Hyatt. The attentive staff went to great length in ensuring that I am well taken care of. Very very nice people with much patience and great charisma. Terima Kasih
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Grand Hyatt Jakarta, Marketing at Grand Hyatt Jakarta
Responded 2 weeks ago
Dear pong08, Thank you for taking your time in giving us a rating and review. We are delighted to hear that you enjoyed your most recent stay experience at our newly renovated rooms and facilities at Grand Hyatt Jakarta, especially with the service of our colleagues. We are looking forward to welcoming you back again soon. Please visit grandhyattjakarta.com for more information. Best regards, The management of Grand Hyatt Jakarta
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
osiramadia wrote a review Aug 2022
3 contributions
I had a very satisfying staycation over my weekend. Everything was good, the room, the food, the facility and also the staff. I am sure I’ll be back for my next staycation over weekend here. Thank you.
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Grand Hyatt Jakarta, Marketing at Grand Hyatt Jakarta
Responded 4 weeks ago
Dear osiramadia, Thank you for taking your time in giving us a rating and review. We are delighted to hear that you enjoyed your most recent weekend stay experience at Grand Hyatt Jakarta, especially with our facilities and service of our colleagues. We are looking forward to welcoming you back soon at the newly renovated Grand Hyatt Jakarta. Best regards, The management of Grand Hyatt Jakarta
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$213 - $242 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hyatt jakarta hotel jakarta, jakarta grand hyatt, hyatt jakarta, jakarta hyatt
LOCATION
IndonesiaJavaJakartaMenteng / Sawah Besar
NUMBER OF ROOMS
424
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Frequently Asked Questions about Grand Hyatt Jakarta
Which popular attractions are close to Grand Hyatt Jakarta?
Nearby attractions include Grand Indonesia Mall (0.1 miles), Plaza Indonesia (0.04 miles), and Alun Alun Indonesia (0.2 miles).
What are some of the property amenities at Grand Hyatt Jakarta?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Grand Hyatt Jakarta?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hyatt Jakarta?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Hyatt Jakarta?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Grand Hyatt Jakarta?
Conveniently located restaurants include Sana Sini Restaurant, Kahyangan Restaurant, and Signatures Restaurant.
Are there opportunities to exercise at Grand Hyatt Jakarta?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Grand Hyatt Jakarta have airport transportation?
Yes, Grand Hyatt Jakarta offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Hyatt Jakarta?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Hyatt Jakarta offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Hyatt Jakarta?
The staff speaks multiple languages, including English and Indonesian.