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Shangri-La Hotel Jakarta

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Shangri-La Hotel Jakarta
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1,226 Reviews from our TripAdvisor Community

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Showing 1,038: English reviews
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

we decided to spend our last days in Jakarta and the hotel was very beautiful, good service but the city not my style, too much traffic and I would probably preferred to go somewhere more unexplored, expensive.

Helpful?
1 Thank nicola p
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Not the most fancy hotel in jakarta. Not the most elegant, not the most anything really, but altogether it is one of my favourite hotels in the world. The staff are amazing and the service is impeccable. The pool and grounds are also amazing.

Helpful?
Thank Jack M
Melbourne, Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

After a year away from Shangri-La it was great to return and catch up with all the wonderful staff. GM Mr Juergen, Steffi and team make everyone comfortable and feel at home. Horizon Team Santi, Dinda, Mirza, Christine, Britney, Carina, Nico, Robert, Sugi, Eko, Hendra, Andri, Ronald and Rusli never fail to surprise with great personalities and care. GRO Wulan,... More 

Helpful?
Thank SkeetaDean
London, United Kingdom
Level Contributor
67 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Arriving at 1am the staff on reception were excellent. Efficient and v helpful. There is extensive security to get into the hotel complex and discrete security throughout the hotel. It's a large hotel. Good sized rooms , excellent shower, albeit no bath. Beds are v firm, but v comfortable. An excellent restaurant on the ground floor serving an enormous breakfast... More 

Helpful?
Thank Elvey
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear Elvey, Thank you for taking the time to share your experience. I am glad that our overall facilities and service has made your stay with us during your business trip excellent. It is a pleasure to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Juergen Doerr General Manager More 

Melbourne, Australia
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed 1 week ago

When is a Shangrila not a Shangrila? I am used to the high service standard in Shangrila hotels but this is a true disappointment. Service, one of the hallmark of Shangrila was sorely missing during my trip - they had to locate my dry cleaning, they cancelled a limo service that was pre-booked, room was not cleaned properly.....counter tops were... More 

Helpful?
Thank Quokkar
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear Quokkar, First of all, I would like to thank you for taking the time to share your feedback. I do regret to know that you’re disappointed with your recent experience at our hotel. Please be assured that this is not our the standard of our service and we apologize for the inconvenience that you have experience. As we would... More 

Lyon, France
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I love Shangri la hotels and the one in Jakarta is quite nice. Our room was old doh but everything was clear. The service is impeccable as always. The location is perfect if you have things to do around Thamrin.

Helpful?
Thank Christiandrome
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear Christiandrome, It’s truly warms our heart to hear that you love Shangri-La. Thank you for your compliment to our colleagues. I am glad to know that their service has made your stay enjoyable. I am also delighted to inform you that our rooms are currently under an upgrading project and will be done by the fourth quarter this year.... More 

Jakarta, Indonesia
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Just returned from Horizon club experienced at Shangri-la Jakarta. Stayed here a few years ago before the renovated rooms. Also on Horizon club. The new rooms are definitely better in terms of design and the new furnitures. I have to say the food and the overall experienced at the club was just okay. It didn't feel like other hotel's club... More 

Helpful?
Thank nelnil
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear nelnil, First of all, thank you for sharing your feedback. Your compliment on the new design of the rooms is truly appreciated. Your feedback regarding the service quality and experience at our Horizon Club Lounge is well noted and will be shared with the Manager, Santi Monintja for further improvement. We look forward to welcoming you back in the... More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Rooms: Pretty big rooms. City view mostly. There is a small stream that flows out front, but not developed. Not smelly either, so its a bonus in Jakarta. Facilities: Well maintained. You have BATS in level -1. which has a live band which not bad.

Helpful?
1 Thank Aditya S
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear Aditya S, I am glad to know that our rooms and also our bar, B.A.T.S. have made your stay enjoyable. Thank you for sharing your experience. We look forward to welcoming you back. With Best Regards, Juergen Doerr General Manager More 

New Delhi, India
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was in Jakarta for 2 nights and stayed at Shangri La. Though the journey from the airport was about little over an hour, but once inside the hotel you feel so relaxed. The food in the hotel is good. The room service is great and served in a very elegant manner. One disappointment was The dinner Buffet at Saato.... More 

Helpful?
Thank JSA60
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear JSA60, I am delighted to know that you had a relaxing time at our hotel and enjoyed the room service and B.A.T.S. live entertainment. Your feedback on SATOO is well noted and will be shared with SATOO team for improvement. Should you wish to share further on this, please don’t be hesitate to contact me at juergen.doerr@shangri-la.com. It is... More 

NZ
Level Contributor
77 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

This was a very nice hotel in a crazy busy city. The rooms were clean and spacious and well appointed. The hotel has conference facilities, restaurants, pool and gym. The staff were extremely friendly and helpful and nothing was too much trouble.

Helpful?
Thank Kowhaikiwi
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear Kowhaikiwi, Thank you for sharing your feedback on TripAdvisor. I am glad to know that our overall facilities and colleagues’ service has made your stay enjoyable. My team and I appreciate your kind words and we look forward for the honor to welcoming you back. With Best Regards, Juergen Doerr General Manager More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
Voted as one of best in the category of Luxury Hotels by 2012 Trip Advisor's Travelers Choice Award, Shangri-La Hotel, Jakarta is strategically located in the centre of Jakarta’s Sudirman business district. The hotel is an established luxurious oasis that offers easy access to the very best of Jakarta, easily accessed within 45 minutes away from Soekarno-Hatta International Airport. The hotel comprises 661 guest rooms, including 40 suites, 118 Horizon Club rooms and 60 interconnecting rooms.All rooms give an access to spectacular city views.Embark upon an international culinary adventure at SATOO’s open-kitchen buffet, savour the stylish Italian dishes at Rosso or taste authentic Cantonese cuisine at Shang Palace. Sample sushi and Japanese flavours at Nishimura or indulge in New York-style oversized steaks, pizza and burgers at B.A.T.S.Get toned and energised in our fully equipped state-of-the-art fitness centre, which hosts the highest standard facilities, from the latest high-tech exercise equipment, a multi-purpose workout studio and a convenient lounge bar to the outdoor tennis courts and swimming pool surrounded by a lush garden oasis. Featuring one of the most luxurious private spas in the city, the spa facilities at Shangri-La Hotel, Jakarta. ... more   less 

Additional Information about Shangri-La Hotel Jakarta

Address: Kav. 1 Jln. Jendral Sudirman | Kota BNI, Jakarta 10220, Indonesia
Location: Indonesia > Java > Jakarta > Tanah Abang
Price Range: $150 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Jakarta 5*
Number of rooms: 618
Reservation Options:
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Also Known As:
Shangri La Hotel Jakarta
Shangri La Jakarta
Hotel Style:
#6 Romantic Hotel in Jakarta
#9 Business Hotel in Jakarta
#11 Spa Hotel in Jakarta
#12 Luxury Hotel in Jakarta
#12 Family Hotel in Jakarta
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