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Shangri-La Hotel Jakarta

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Shangri-La Hotel Jakarta
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1,208 Reviews from our TripAdvisor Community

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Showing 1,024: English reviews
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

This is one of the best experiences of my stay in Jakarta. This hotel is very large and luxurious. It has great facilities and friendly staff. The swimming pool is really cool! It also has a full gym facilities and they provide exercise classes. This hotel is absolutely a good choice.

Helpful?
Thank Melissa Trixie H
Greater Melbourne, Australia
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel has a garden which means it gets bonus points from me. A pleasure to walk around and the pool is lovely. Great buffet and Japanese restaurant (although a little expensive). Service was pleasant.

Helpful?
Thank wwt56
Saudi Arabia
2 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

I really liked staying there .i had fun with my family . The breakfast buffet was amazing . It was global buffet including Asian and western food .the sweet was very comfortable and big . The service was really remarkable . I really wish to cone back again next year

Helpful?
Thank nahla1188
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear nahla1188, It gives me great pleasure to know that our breakfast options and colleagues’ service has made your vacation excellent. Thank you for your compliment. We look forward to welcoming you and your family back next year. With Best Regards, Juergen Doerr General Manager More 

Houston, Texas
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Recently stayed at the Shangri La for 10 days on business. Arrived at 1am in the morning after very long flight. Check in took 5 minutes and I were whisked away to a plush, clean and quiet room. Hotel lobby is beautiful and gives one a sense of calm. Ordered room service during most of the stay and the food... More 

Helpful?
Thank Y R
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear Y R, Thank you for sharing this heartwarming review. I am glad to know that our overall product and service has manage to make your business stay enjoyable. Please don’t be hesitate to contact me at Juergen.doerr@shangri-la.com should you need assistance on the arrangements for your next stay. We look forward to welcoming you back. With Best Regards, Juergen... More 

Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I've stayed hereith my family during weekend. It a great hotel, great service and delicious food for sure. We love the pool area and the Satoo Restaurant. I would recommend this hotel to family for weekend getaway. The room and bathroom is so clean and relaxing. But there is something that this hotel management didn't think of. On Saturday there... More 

Helpful?
Thank Pati P
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear Pati P, Thank you for sharing your review. I am glad that our overall product and service has made your stay enjoyable. Your feedback regarding the parking space is well noted. We apologize for the inconvenience and please be assured that your concern have been shared with the team for further discussion and improvement. Thank you for recommending us... More 

Dubai, United Arab Emirates
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

After a visit, disappointed to the buffet because of the waiters and not the quality of the food, with my friend we moved to Lobbi lounge to keep talking. We were welcomed by a very kind waitress, sorry do not remember the name because deserves to be appointed, a beautiful Chinese girl high and very very courteous. There has been... More 

Helpful?
Thank Ric R
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear Ric R, I am glad to know that our colleague’s service at the Lobby Lounge has manage to restore your faith in our service quality. Your compliment is truly appreciated and will be shared with the Lobby Lounge team who will be proud to read the kind words. It is great to hear that you will be back. We... More 

Manila, Philippines
Level Contributor
7 reviews
5 of 5 stars Reviewed 1 week ago

I could say a million great things about it: the room was superb, the bathroom was excellent, the Sato buffet was top-notch...But for me, the best asset of Shangri-la is its people. Everyone was so professional and efficient. They helped me with things like getting around (I was travelling solo) and helped me with public transport. I would definitely stay... More 

Helpful?
Thank Cat R
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear Cat R, Thank you for taking the time to share your review. It is great to hear that your overall experience staying with us was excellent. I do agree that our best asset is our colleagues. Thank you for highlighting their efforts in presenting guests with the best service. Please do not be hesitate to contact me at juergen.doerr@shangri-la.com... More 

Lahore
1 review
5 of 5 stars Reviewed 2 weeks ago

I think that was awestruck experience in my life, People are so cooperative and always ready to help. Didn't find any problem and issue during the course of the stay. Impressive services provided by them.

Review collected in partnership with shangri-la.com

Helpful?
Thank Aftab143
2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

When i came .. the hotel look good ... The receiptionist very friendly .. forgot the name .. but very nice lady .. The room was big n very clean .. i stay there for 3 days .. n the breakfast was very good .. will coming to this hotel again in december ...

Helpful?
Thank Irna S
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear Irna S, Thank you for your compliment to our hotel. They are truly appreciated and will be shared with the team who will be very happy to read them. It is great to hear that you will be back in December. My team and I look forward to delight you again on your next visit. With Best Regards, Juergen... More 

Sydney, Australia
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed as a family with 2 connecting rooms over the weekend we also had a pool/mosque view room was absolutely beautiful and amazing. It was awesome. the rooms were big, clean and comfy. The pool was amazing very clean, they had kids water toys for the kids to play with. The staff were nice and friendly. We ate at... More 

Helpful?
Thank hsaza
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear hsaza, Thank you for sharing your experience. I am delighted to know that you had a great weekend with us. I am also proud to know that you consider SATOO’s breakfast options as one of the best that you ever have. Your compliment is truly appreciated and we look forward to welcoming you and your family back in the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
Voted as one of best in the category of Luxury Hotels by 2012 Trip Advisor's Travelers Choice Award, Shangri-La Hotel, Jakarta is strategically located in the centre of Jakarta’s Sudirman business district. The hotel is an established luxurious oasis that offers easy access to the very best of Jakarta, easily accessed within 45 minutes away from Soekarno-Hatta International Airport. The hotel comprises 661 guest rooms, including 40 suites, 118 Horizon Club rooms and 60 interconnecting rooms.All rooms give an access to spectacular city views.Embark upon an international culinary adventure at SATOO’s open-kitchen buffet, savour the stylish Italian dishes at Rosso or taste authentic Cantonese cuisine at Shang Palace. Sample sushi and Japanese flavours at Nishimura or indulge in New York-style oversized steaks, pizza and burgers at B.A.T.S.Get toned and energised in our fully equipped state-of-the-art fitness centre, which hosts the highest standard facilities, from the latest high-tech exercise equipment, a multi-purpose workout studio and a convenient lounge bar to the outdoor tennis courts and swimming pool surrounded by a lush garden oasis. Featuring one of the most luxurious private spas in the city, the spa facilities at Shangri-La Hotel, Jakarta. ... more   less 

Additional Information about Shangri-La Hotel Jakarta

Address: Kav. 1 Jln. Jendral Sudirman | Kota BNI, Jakarta 10220, Indonesia
Location: Indonesia > Java > Jakarta > Tanah Abang
Price Range: $142 - $281 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Jakarta 5*
Number of rooms: 618
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Shangri-La Hotels and Resorts, Hotels.com, HotelTravel.com, Priceline, Hotwire, Agoda, Travelocity, Cheap Tickets, Odigeo and Expedia so you can book your Shangri-La Hotel Jakarta reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Jakarta
Shangri La Jakarta
Hotel Style:
#6 Romantic Hotel in Jakarta
#9 Business Hotel in Jakarta
#10 Spa Hotel in Jakarta
#11 Luxury Hotel in Jakarta
#12 Family Hotel in Jakarta
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