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Jl. M.H. Thamrin no. 81 Central Jakarta, Jakarta 10310 Indonesia
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Traveler (3141)
360
Panoramas (71)
Room & Suite (983)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 07/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Mandarin Oriental Jakarta
Updated 07/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 1,230 hotels in Jakarta
Location
4.7
Cleanliness
4.8
Service
4.8
Value
4.5
Travelers' Choice
Enjoying a luxurious, contemporary design, our rooms offer spacious accommodation and stylish modern amenities. From fine dining to light lunches, delicious cocktails to decadent cakes, our wide range of outlets offer something for everyone. Indoors and outdoors, our comprehensive fitness and wellness facilities mean there's more than one way for you to stay healthy. Lying at the heart of the city's financial and diplomatic district, we offer excellent facilities, unbeatable service and luxurious surroundings. Our exclusive 21st floor Executive Lounge offers a relaxed ambience and range of complimentary benefits.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Airport transportation
Paid public parking on-site
Wifi
Paid internet
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Wine / champagne
Poolside bar
Children Activities (Kid / Family Friendly)
Highchairs available
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Full body massage
Massage
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
ATM on site
Butler service
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Desk
Minibar
Cable / satellite TV
Complimentary toiletries
Soundproof rooms
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Hair dryer
Show more
Room types
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Charming
Languages Spoken
English, Chinese, Indonesian, Japanese and 1 more
3347Reviews16Q+A100Room tips
Traveler rating
  • 2,958
  • 328
  • 34
  • 15
  • 13
Time of year
Traveler type
Language
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Selected filters
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  • English
Popular mentions
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Most Recent
David P wrote a review Yesterday
Los Angeles, California17 contributions3 helpful votes
During our time in Indonesia we stayed at a few different hotels in Jakarta - all highly rated. This was by far the best. Location was great and property is will maintained. For us, it really comes down to service and the service here was AMAZING! From the time we checked in, Indira made us feel right at home - got us set up with a spa reservation, set us up to contact the hotel directly via WhatsApp and more. At checkout Dodi had a gift waiting for us with a handwritten card thanking us for our stay - along with a handmade photo frame with photos of my partner and I. It was the most above and beyond gesture I've ever received at a hotel. I'd stay here again without hesitation. My only regret is that we didn't stay here longer!
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Date of stay: September 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ramzi A wrote a review Yesterday
Danube-Auen National Park, Austria11 contributions27 helpful votes
AmazIng service in all Aspects. Also bed and pillows comfortable. Good sized room. Excellent walk in shower. Good room service menu. Excellent location. Mini bar empty. Evidently only filled on request. Would b nice to have more English channels on TV.
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Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Federico B wrote a review Sep 20
Barolo, Italy116 contributions94 helpful votes
Overall, I would suggest not to choose Mandarin in Jakarta. Let me start saying that hotel staff has always been super nice with me. However, there are 5 key reasons why I would suggest to avoid this place. Firstly, due to the poor isolation, my room (facing the main road) was incredibly noisy. One day, due to an illegal motorbike race down the road, my smartphone repeatedly measured a noise level inside the room above 80db between 2am and 4am: it was just impossible to sleep! I know that an illegal motorbike race is independent from hotel willingness. Anyway, even at normal times, the room was too noisy at night: my phone constantly measured noise above the 40/50db limit prescribed by World Health Organization. A 5 star hotel simply cannot host its guests in such noisy rooms. They should improve their isolation and stop selling road-facing rooms in the meanwhile. Full stop. Secondly, in terms of design and services, I found Mandarin quite below the standard of its neighbouring peers I previously visited in South Jakarta (Grand Hyatt, Ayana, Pullman, Ritz…). The impression is that this Mandarin is quite old. Also, it is probably too small to offer typical 5 star hotel services. E.g. there is no open air bar, the buffet dinner from the main restaurant is simply not provided if they do not have enough bookings, etc… Thirdly, I have been facing few minor issues. Phones in my room started ringing at night, due to a malfunctioning. Also, the “do not disturb” button was not working properly in my room, so that one day I found my room was not services. These minor issues can happen, but a good hotel should respond to them properly once they are reported. Vice versa, my phone had the very same issue also the next day, after the problem was already reported. Moreover, when my room wasn’t cleaned, I asked for a refill of soap and drinking water, and after about 20 min these were still not delivered. How is this even possible? Fourthly, they have issues with aeration system. If you leave aircon on (even at the maximum temperature) room becomes really cold. If you turn it off, room becomes smelly, and it still remains too cold, as some cold air still arrives. The bed smell inside the room and the inability to fully regulate the temperature are definitely not a pleasure! Finally, the front desk assistance via Whatsapp (which could be a very cool idea) is not working properly! Every time you contact them, even after few minutes from the previous time, it seems they don’t know who you are and what are your open issues/requests, so that you have to repeat the story from the beginning. Furthermore, they are extremely slow to revert even on very basic questions, while the essence of a chat should be the quick turnaround time. Overall, this chat experience is quite bad, as it seems it is managed remotely and completely disconnected from the hotel front office. This was my experience at Mandarin Jakarta. After such an experience, I had to request twice before the hotel management very kindly accepted to host me one more night as a compensation. Considering that the previous night I couldn’t sleep till 4am due to the motorbike race noise, I believe that a free night should have been offered immediately and not just upon my repeated request… it would have been the bare minimum! Overall, for the above mentioned 5 reasons, I would try to avoid this place next time I come to Jak. Still, I want to thank the very nice staff. If not for you, this experience would have been even worst! Thank you <3
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Date of stay: August 2022
Rooms
Cleanliness
Service
Trip type: Traveled on business
Room Tip: Ask for rooms not facing the main road!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , General Manager at Mandarin Oriental Jakarta
Responded yesterday
Dear Mr. Federico1917, Thank you for your review on Trip Advisor and I can only sincerely apologise for the plethora of problems you faced with both our product and service during your recent stay with us. Clearly these are not the standards we set ourselves when welcoming guests to the hotel and while we are proud to be recognised as a leading property in Jakarta it is clear that given the frustrations you experienced, understandably this is not your opinion. I will not stir your negative memories further by addressing you comments ‘point by point’ as I believe these were covered during your stay. Suffice to say the feedback you have given us has been sincerely valued and appreciated and will assist us to ensure future guests are not subjected to similar challenges during their stay. In conclusion, I am sorry we failed you so badly but on to end on a positive note I was delighted your enjoyed the care and friendliness the colleagues at the hotel extended to you. Kind regards, Andy Andrew Abram General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nuno Ricardo P wrote a review Sep 18
1 contribution
Nice rooms and super location. All staff was professional and friendly and made me feel welcomed. In general up to the level expected from a Mandarin Oriental Hotel. Special mention to Ms. Hanna from guest relations that was super professional and efficient and helped me with every request I had.
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Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , General Manager at Mandarin Oriental Jakarta
Responded 4 days ago
Dear NRP22, We are thankful for your compliments and will continue to enhance our legendary quality experience to ensure that your next visit will be another pleasant and enjoyable one. Thank you for choosing Mandarin Oriental, Jakarta and it was our sincere pleasure to have you staying with us and we look forward to welcoming you back very soon. Thank you for being a Fan. Kind regards, Andy Andrew Abram General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arya W. wrote a review Sep 18
Tangerang, Indonesia1 contribution
Excellent room service, as usual. Amazing experience! The staff is helpful and friendly-room with a direct view of Bundaran HI, a famous landmark in Jakarta. Delicious tasty Chinese cuisine at Li Feng. A must-stay hotel in Jakarta, just 5 minutes away from Grand Indonesia and Plaza Indonesia shopping complex.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , General Manager at Mandarin Oriental Jakarta
Responded 4 days ago
Dear Shen Chi L, We are thankful for your compliments and will continue to enhance our legendary quality experience to ensure that your next visit will be another pleasant and enjoyable one. Thank you for choosing Mandarin Oriental, Jakarta and it was our sincere pleasure to have you staying with us and we look forward to welcoming you back very soon. Thank you for being a Fan. Kind regards, Andy Andrew Abram General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mas Teguh P wrote a review Sep 18
Bekasi16 contributions13 helpful votes
+1
Stay for 10 days for quarantine package (a bit late for giving review). Room: Very clean. Room has been sterilized and sealed before we come. Very nice room view. I got the landmark view Staff: very helpfull and friendly. Check in arranged very good and pcr before we enter the room. Food: Good but not excellent. After 3 days you feel a bit bored with the menu. There are some selection on the package but you will have tried them all after 4 days and feel boring. I am fan of asian food anyway. The fruit and salad during the dinner a bit sour. It seems not fresh cut/ left not on the fridge. Suggestion: more variety on the menu will be excellent especially after 3 days inside the room. If it can provide like chicken porridge, fried noodles and any other chinese variety will be good as this is mandarin hotel. Thank you.
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Date of stay: October 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , General Manager at Mandarin Oriental Jakarta
Responded 4 days ago
Dear teguh2015, Thank you for your fantastic review. As we pride ourselves on delivering world-class hospitality and experiences to all our guests, it was wonderful to hear that the exemplary reception and service extended by my colleagues has made your quarantine stay so special and memorable. We look forward to welcoming you back to the hotel very soon. Thank you for being a Fan! Kind regards, Andy Andrew Abram General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
yustina wrote a review Sep 17
Jakarta, Indonesia3 contributions
Very warm hospitality from all MO staffs and great arrangement of the birthday dinner at Lyon. Food was delicious. Complimentary room was awesome with cute decoration. The birthday girl was very happy. Thank you MO!
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , General Manager at Mandarin Oriental Jakarta
Responded 4 days ago
Dear yustinawijaya, It's been a great pleasure to have you celebrating your daughter's birthday dinner with us and we are delighted to know that your experience has been a wonderful one. All of us are awaiting for your return in the near future. Thank you for being a Fan! Kind regards, Andy Andrew Abram General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
nunung nurjanah wrote a review Sep 17
1 contribution
Excellent location and all the premises according with the quality of Mandarin Oriental Group. Beautiful gym and pool. Thanks a lot to Alvina, Grace and all the MO staff who help us during our stay. Nunung Nurjanah
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Date of stay: August 2022
Value
Rooms
Service
Room Tip: all the rooms are good but best views to the Bundaran HI
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , General Manager at Mandarin Oriental Jakarta
Responded 4 days ago
Dear 511nunungn, We are thankful for your compliments and will continue to enhance our legendary quality experience to ensure that your next visit will be another pleasant and enjoyable one. Thank you for choosing Mandarin Oriental, Jakarta and it was our sincere pleasure to have you staying with us and we look forward to welcoming you back very soon. Thank you for being a Fan. Kind regards, Andy Andrew Abram General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Aurélien wrote a review Sep 16
1 contribution
I spend several days at Mandarin Oriental, and I highly recommend this hotel for the service provided. There is everything you need (3 restaurants, swimming pool, gym, nice room service...) and the location is perfect. This hotel make everyday special. Anne is always here to guide you and answer any questions. She provide everything you need at any time, day and night. She was one of my secret angels, with Hanna, during these few days. Special thanks to Hanna for the birthday surprise (and Indira / Anne for the frame) . The Housekeeping service is personalised depending on your demand (thanks to Reza for the little towel dog on the bed). Mira helped me a lot with the organisation of events/cocktails in the building, she took care of every aspects for me(food, drinks set up,...). It would be too long to thank everybody, but the whole team is awesome. Special thanks to Heru, Haris, Carina, Chef Raymond, Gita, Ria, Mala, Farhan and Vivi for the hard work they have done for me.
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , General Manager at Mandarin Oriental Jakarta
Responded 4 days ago
Dear AurelienHarpon22, Thank you for your glowing review. We appreciate your recognition towards our team who have gone the extra mile to ensure your stay was a memorable one rest assured the team will be informed of your very kind feedback. Receiving positive guest recognition sincerely inspires the team to constantly work towards delivering excellence amidst unparalleled luxury. In the meantime, we look forward to welcoming you back to our hotel very soon. Thank you for being a Fan! Kind regards, Andy Andrew Abram General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
teko t wrote a review Sep 15
1 contribution
Understand what I need, great food (breakfast, lunch and dinner), great view, love to stay. House keeping will provide a sajada, when they know your are moslem. The will place a bottle of water in a place where we put that in first day stay (they learn from our habit. They are helpful, know our name when they come to help us.
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Date of stay: September 2022
Rooms
Cleanliness
Service
Trip type: Traveled on business
Room Tip: book in advance
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , General Manager at Mandarin Oriental Jakarta
Responded 1 week ago
Dear tekot733, Thank you for choosing our hotel as your home away from home. We truly believe that personalised service and paying attention to the smallest details are important and as such I am delighted that our team have gone the extra mile in ensuring that you had such a great stay. Please do let us know if there is anything we can do to make your next stay even more relaxing and memorable and in the meantime we look forward to welcoming you back very soon. Thank you for being a Fan! Kind regards, Andy Andrew Abram General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$162 - $210 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mandarin oriental, jakarta hotel jakarta, mandarin jakarta, jakarta mandarin oriental
LOCATION
IndonesiaJavaJakartaMenteng
NUMBER OF ROOMS
272
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Frequently Asked Questions about Mandarin Oriental Jakarta
Which popular attractions are close to Mandarin Oriental Jakarta?
Nearby attractions include Grand Indonesia Mall (0.2 miles), Plaza Indonesia (0.2 miles), and Alun Alun Indonesia (0.3 miles).
What are some of the property amenities at Mandarin Oriental Jakarta?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Mandarin Oriental Jakarta?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mandarin Oriental Jakarta?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Mandarin Oriental Jakarta?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Mandarin Oriental Jakarta?
Conveniently located restaurants include Sana Sini Restaurant, Kahyangan Restaurant, and Signatures Restaurant.
Are there opportunities to exercise at Mandarin Oriental Jakarta?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Mandarin Oriental Jakarta have an airport shuttle?
Yes, Mandarin Oriental Jakarta offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Mandarin Oriental Jakarta have airport transportation?
Yes, Mandarin Oriental Jakarta offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mandarin Oriental Jakarta?
Yes, dry cleaning and laundry service are offered to guests.
Does Mandarin Oriental Jakarta offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.