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JW Marriott Hotel Jakarta

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#12 of 419 Hotels in Jakarta
Certificate of Excellence
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JW Marriott Hotel Jakarta
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854 Reviews from our TripAdvisor Community

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Showing 750: English reviews
Seoul
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I want early check in. But room was not ready so it was not issue. need to wait 1 hour. After 1:30 hour they never call me. so I asked them again they said "something issue happened previous guest so they upgrade my room and extended my check out time. All receptionist and housekeeper was nice.

Helpful?
Thank gimun k
Jakarta, Indonesia
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Last year Birthday, I stayed at Executive Room. It was amazing. The bed was huge!!! Just like their hospitality. Comfortable bedroom. Simple bathroom. Gym and pool. Need a bigger pool, I guess. But, that's totally fine. Just a random thought. Fun time at Sailendra Restaurant and Pearl Restaurant. All those delicious food!! Recommended hotel to stay for vacation or family... More 

Helpful?
Thank Yenny W
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

For a jw this property is affordable. Absolutely great buffet for bfst and lunch. Staff are well trained and friendly and hotel is secure. Pool is cold and small. 100% worth the stay. Spa is ok and in room ding prompt and fresh. Even security staff is friendly

Helpful?
Thank Mark P
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, Thank you for writing your review on Tripadvisor and rating us five star. I am delighted to know that you have enjoyed our services and I have conveyed your feedback to all of our associates especially Food & Beverage, Recreation and Loss & Prevention teams respectively as you highlighted in your comments. Highly appreciate your time and... More 

Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel staff was super helpful and accommodating. After 7 days on Kalamantan island in the jungle and at the beach, the JW was a spectacular hotel to end my time in Indonesia. Easy access by taxi to both the airport and touristy sites in the city. Highly recommended.

Helpful?
Thank jlyd0n
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, Thank you very much for taking the time to share your stay experience with JW Marriott Jakarta on TripAdvisor. I am happy to learn that you had a pleasant stay with us and especially pleased with our services and location. Highly appreciate your recommendation and all of us look forward to welcoming you back on your next... More 

Manchester, United Kingdom
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Used a reward certificate to stay one night at JW Jakarta. All staff were helpful and polite, the room was large and clean and gym facility was good. I had a complimentary plate of chocolate goodies delivered to the room for using the online check in which was a nice surprise, also received a small welcome drink at reception. The... More 

Helpful?
Thank Kate S
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience on TripAdvisor in regards to your stay at JW Marriott Jakarta. It is wonderful to know that you had a pleasant stay with us and enjoyed our service, facilities and amenities. I would like to apologize in regards to the swimming pool situation where you could not... More 

singapore
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

From start to finish one of my favorite places. Excellent service, nice lobby and rooms and good location. As with all areas of Jakarta traffic can be terrible but good dining evening areas within walking distance.

Helpful?
Thank SingaporeGringo
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, Thank you for sharing your valuable feedback following you recent stay with us. I am very happy to know that you enjoyed the hospitality provided by the associates and thank you for your positive remarks in especially regarding to our lobby, rooms and location. I really appreciate your time and all of us look forward to welcoming... More 

Jakarta, Indonesia
Level Contributor
93 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Back again to JW Marriott Hotel Jakarta for 1 night stay with my spouse. Always feels like Home to stay at its cozy bedroom. Sailendra Resto always pampers us with delicate cuisine. Had Brunch at Pearl Chinese Restaurant, and experienced an awesome cuisine journey. See you again JW Marriott. Lots of love for your hospitality.

Helpful?
Thank laurence2610
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Mr. Laurence, It was great to have you stay with us again. I am delighted to know that you had yet another wonderful stay with us, and enjoyed the culinary selection of our Sunday Yamcha at Pearl as well as the buffet offerings at Sailendra. Thank you for your remarks, and I look forward to welcoming you back on... More 

Doha, Qatar
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice location but this isn't JW Marriott, rooms are outdated and wore down, restaurant and bar is average. I will rate them as very good because of the team, staff is very friendly and try to accommodate all your request.

Helpful?
Thank Sam S
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Mr. Sam S., Thank you for taking the time to share your feedback on the service of the hotel. I have noted your inputs some areas such as room interior, restaurant and bar service. These are certainly very helpful to improve our future service. With regards of the room interior, I would like to take this opportunity to update... More 

Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

My priority in all of my business travel is SAFETY & convenience. It was my first time checking in to JW Marriott Jakarta. Upon entering this hotel you'll be greeted by polite staffs and scanned you and your belongings. That checks my #1 priority. Door staffs assist and leads you to the front desk. A refreshing drink was offered. Fast... More 

Helpful?
Thank Winston D
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Mr. Winston D., Thank you for sharing such excellent review the hotel. I am pleased to learn that you had a wonderful stay with us and especially pleased with staff service, check-in experience as well as breakfast buffet offerings. In addition, I am delighted to know that the security procedure in place were able to make you feel safe... More 

Surabaya, Indonesia
1 review
5 of 5 stars Reviewed 3 weeks ago

in Sailendra selection of good food, very comfortable rooms,the pool is quite nice,very friendly service and proactive, Reliable chef of western food , china , japan , etc.Overall enjoyed every corner in the JW Marriott

Helpful?
Thank rachmatullah2189
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Mr. Rachmatullah, Thank you for sharing your excellent feedback of the hotel. I am very happy to learn about your remarks especially regarding our service at Sailendra Restaurant, from the food selection as well as the quality. I appreciate your time and look forward to welcoming you back to the hotel. Warmest Regards, Karan Berry General Manager JW Marriott... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Free Breakfast
  • Babysitting
Official Description (provided by the hotel)
5- Star JW Marriott Hotel Jakarta set in the Golden Business Triangle of Mega Kuningan, near multinational corporations, embassies and shopping. Spacious guest rooms with plush new bedding, an executive level, lounge, meeting rooms. Dining choices of Sailendra Restaurant's popular buffet, open kitchen and live cooking stations. Asuka offers Japanese teppanyaki, robatayaki and sushi. Pearl Chinese Restaurant serves superb Cantonese cuisine. Onsite Alameda Spa, health club and pool invite a deeper sense of well-being. ... more   less 

Additional Information about JW Marriott Hotel Jakarta

Address: Jl. DR. Ide Anak Agung Gde Agung Kav. E 1.2 No. 1 & 2, Mega Kuningan, Jakarta 12950, Indonesia
Location: Indonesia > Java > Jakarta
Price Range: $137 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Jakarta 5*
Number of rooms: 333
Reservation Options:
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Also Known As:
Jw Marriott Jakarta
Marriott Hotel Jakarta
Marriott Jakarta
Jakarta Marriott
Hotel Style:
#5 Romantic Hotel in Jakarta
#9 Family Hotel in Jakarta
#10 Business Hotel in Jakarta
#12 Luxury Hotel in Jakarta
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