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Mercure Convention Center

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866 Reviews from our TripAdvisor Community

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Showing 587: English reviews
Manado, Indonesia
Reviewed 6 days ago NEW

I am staying at this hotel for 4 nights last week, nice hotel as usual as the Mercure Hotel standard. Got a good price since I am an accor plus member. Room are nice and big with 2 queen bed that can accommodate 4 persons, balcony with the ocean view makes it perfect room. Breakfast are very nice, lots of...

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Thank nielsassa
Jakarta, Indonesia
Reviewed 1 week ago via mobile

I stayed in deluxe room with my family. We got a room with sea/pool view. The room is quite spacious. The furniture all old and unmaintained, dusty. Breakfast is so so. Nothing special. The pool is the only attraction for the kids. Mercure ancol needs heavy improvement.

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Thank Nesiana
MCCAncol, Quality & Attitude Manager at Mercure Convention Center, responded to this review

Dear Nesiana, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for sharing the feedback with us. Our deep and sincere apology for unsatisfied condition you experienced with us. We have shared with the team for their review, evaluation, and immediate improvements. For the time being our hotel is still successively reconstructing in all areas, including the guestrooms,...

Reviewed 2 weeks ago via mobile

This is the first time I stay at Mercure Convention Center. The room is spacious, clean and comfortable. And most of all the staff are very friendly. Thanks MCC for making my weekend great. Keep the good job.

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Thank EleonoraJHA
MCCAncol, Quality & Attitude Manager at Mercure Convention Center, responded to this review

Dear Mrs. EleonoraJHA, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for the positive feedback given during your recent stay with us. We were delighted to know that you were very pleased with the room and staff hospitality during your wonderful weekend with us. We have shared with the team who would surely be more motivated in...

Reviewed 2 weeks ago via mobile

I stayed here for many times, all of them for business meeting. The hotel is located in Ancol dreamland area, just close to Ancol beach. The hotel has a sea view from its room balcony which is a great view for you after wake up in the morning. The food is tasty with variety of menu, suits for children too....

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Thank Ummu A
MCCAncol, Quality & Attitude Manager at Mercure Convention Center, responded to this review

Dear Ummu A, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for the positive feedback given during your recent stay with us. We were delighted to know that you were pleased with the location, our room, food, swimming pool, and parking area during your recent stay with us. We have shared with the team who would surely...

Kota Tangerang Selatan
Reviewed 2 weeks ago

I spent two nights on 28 December 2016 with our big family. Staying in the 3 Deluxe rooms and 4 Superior rooms. Takes time queuing at every check-in counter, even at Le Club priority lanes for public use. In general, the breakfast menu and the food taste is so so.. Which made me feel unbelievable is when check out.. made...

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3Thank LeA M
MCCAncol, Quality & Attitude Manager at Mercure Convention Center, responded to this review

Dear LeA M, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for sharing your constructive feedback. We are saddened to find out that during the stay the levels of our hotel staff services were less than satisfactory. The review regarding the check in, breakfast, especially the double bills received during check-out process have been shared with all...

Tangerang, Indonesia
Reviewed 2 weeks ago

This is my 4th time staying in this hotel. But this trip i not working well for me and my family. Starting from the very long queue during check-in (29th December), the staff also put my name wrong (they wrote 'Jummy' instead of my name 'Jimmy' and she was laughed at it), broken toilet (flushing all the time), dirty and...

Review collected in partnership with Accorhotels.com
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Thank jimmyj2017
MCCAncol, Quality & Attitude Manager at Mercure Convention Center, responded to this review

Dear Mr. Jimmyj2017, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for sharing your constructive feedback. We are concerned and apologetic to find out that during your stay the levels of our hotel staff performance and service were less than satisfactory. We have shared back to the Department Head in charge regarding the long check in process,...

Jakarta
Reviewed 3 weeks ago via mobile

I spent one night on 26 December 2016 with family. Stay in Deluxe with Ocean Balcony. Check in process not smooth as long queue in each check in counter, even in Le Club priority lane. I wait almost 30 minutes to get my turn for check in, but only for check in as they said the room was not ready...

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Thank xraysjazz
MCCAncol, Quality & Attitude Manager at Mercure Convention Center, responded to this review

Dear Mr. Xraysjazz, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for your kind feedback given to us. We are so sorry to hear some issues you had with us. Please rest assured that the comments given regarding the long check in / check out, room, cigarette room odor, Feel Welcome Voucher, and communicative information gap have...

Jakarta, Indonesia
Reviewed 4 weeks ago

We have a room with window at parking area. The room is bad smell probably from old carpet in the room then the bathroom is very small. The hand wash bin is look dirty as it has black stain and the height of bath tub is short and cannot make good move our hand during bathing. During breakfast, the condition...

Review collected in partnership with Accorhotels.com
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Thank 748hanantos
MCCAncol, Quality & Attitude Manager at Mercure Convention Center, responded to this review

Dear 748hanantos, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for sharing your constructive feedback. We are truly sorry for the inconvenient situation you experienced during your recent stay with us. Your comments regarding room, carpet, bathroom, hand wash basin conditions, as well as the breakfast and swimming pool situations have been shared back with all the...

A TripAdvisor Member
1 review
Reviewed 4 weeks ago via mobile

Nice new room and pleasant staff , I haven't been stay in Mercure Ancol since 2 years ago. That my surprise when i opened the door it's great room. All decoration and details of these room so really nice to stay for business trip.

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Thank A TripAdvisor Member
MCCAncol, Quality & Attitude Manager at Mercure Convention Center, responded to this review

Dear Mr. Franz, Warmest greetings from Mercure Convention Center, Ancol -Jakarta! Thank you so much for the review. It is always a pleasure to receive positive comment. We have shared the feedback with our team as an encouragement to continuously improve the quality of services better than before. Once again thank you for the information given. We will keep on...

Singapore, null, Singapore
Reviewed December 14, 2016 via mobile

Stayed here one night, book 2 rooms..Our rooms are facing the ocean, it is a beautiful view.. We stayed in a deluxe rooms.. There is one king size bed and a huge relaxing sofa.. It is good for my 2 daughters and my son, i don't need to get extra bed.. The rooms are clean & friendly staff..

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Thank Azman S
MCCAncol, Quality & Attitude Manager at Mercure Convention Center, responded to this review

Dear Mr. Azman S, Warmest greetings from Mercure Convention Center, Ancol -Jakarta! Thank you so much for the review. It is always a pleasure to receive positive comment. We have shared the feedback with our team as an encouragement to continuously improve the quality of services better than before. Once again thank you for the information given. We will keep...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Spa
  • Breakfast included
About the property
  • Wheelchair access
  • Beachfront
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Mercure Convention Center is the International hotel in Jakarta that offer travellers a tranquil overlooking beachfront setting and the comfortable of holiday ambiance with sunset over the open sea. Located on the exciting Ancol Dreamland Park, Mercure Convention Center being an iconic seaside destination boasting such an attractions for the Fantasy World, Oceanarium, Arts & Crafts, Jet Ski, Skylift cable car and many more. The hotel is only 20-minute drive from the International airport and 15 minutes from Jakarta business district. There is no greater or more private address to host events with stature. Whether large or small meetings, business or social event or intimate wedding arrangement, our dedicated team caters every element necessary for memorable date and sustained up to 2,000 seating capacities. ... more   less 

Additional Information about Mercure Convention Center

Address: Jln. Pantai Indah | Ancol Jakarta Baycity, Jakarta 14430, Indonesia
Location: Indonesia > Java > Jakarta
Price Range: $35 - $61 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Convention Center 4*
Number of rooms: 434
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, ACCOR, Travelocity and Agoda so you can book your Mercure Convention Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Convention Center Ancol Jakarta Hotel Jakarta
Mercure Hotel Jakarta
Accor Convention Centre Ancol
Hotel Style:
#2 On the Beach Hotel in Jakarta
#59 Spa Hotel in Jakarta
#76 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travelers have asked, with answers from Mercure Convention Center staff and other travelers.
6 questions
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Jakarta, Indonesia
23 days ago
3 months ago

See all questions (6)

Questions? Get answers from Mercure Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Be an accor plus member will take advantage special price/discount and get the Deluxe Room With Ocean View Balcony”
 of 5 bubbles nielsassa, 6 days ago | Read review
“ask for non-smoking ones that overlooks the ocean. those were the best”
 of 5 bubbles glorernita, Dec 10, 2016 | Read review
“Room with beach view's nice. If you don't smoke, ask a non smoking room, the hotel don't offer this when you book a room.”
 of 5 bubbles kickyk2014, Nov 25, 2016 | Read review
“Choose the wing tower upper floor..”
 of 5 bubbles eddyss2000, Aug 12, 2016 | Read review
“ask for ocean view room every stay...nice view”
 of 5 bubbles 199arifc, Jul 20, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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