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Mercure Convention Center

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Mercure Convention Center
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880 Reviews from our TripAdvisor Community

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Showing 597: English reviews
Kurwongbah
Reviewed 2 days ago NEW

The hotel located inside Taman Impian Ancol. We need the special pass to get in and out of the Ancol Gate and we stayed at Deluxe room with the balcony. All the staff were very helpful and friendly especially Ibu Kun Kun and Pak Ongku. Some parts of the hotel are old and some have been renovated. Our room at...

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1Thank Yoe Dee T
Jeddah, Saudi Arabia
Reviewed 2 days ago NEW

The hotel is small but neat and located very close to our offices so it was very convenient. The service was very good but there is room for improvement on food. Also, the hotel needs to be aired better because there was a smell of stuffiness. The AC also switched off alone overnight every night!

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1Thank rgazzaz
Reviewed 1 week ago via mobile

Stayed in this hotel during the weekend. It might look abit old from the outside but everything is totally different when you walk pass the front door. Front desk is spacious and nicely lighted, staff are very friendly and helpfull, nice outdoor swimming pool and direct access to the beach(although the water is dirty). I reserved the Standard room and...

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Helpful?
Thank vsw198
MCCAncol, Quality & Attitude Manager at Mercure Convention Center, responded to this review

Dear Mrs. Vsw198, Warmest greetings from Mercure Convention Center, Ancol -Jakarta! It is always a pleasure to receive positive feedback regarding the staff friendliness, swimming pool, room cleanliness, and more. We have shared with our team as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, we are sincerely apologetic...

Bekasi, Indonesia
Reviewed 1 week ago

check-in process was quick and front office staff are very helpful (mrs Delilah), services and facilities are good, my son aged 1 year pleased with the spacious rooms, if there is an opportunity to ancol we'll stay again at this hotel. thank you

Review collected in partnership with Accorhotels.com
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Helpful?
Thank yani_hmd
MCCAncol, Quality & Attitude Manager at Mercure Convention Center, responded to this review

Dear Mrs. Yani_Hmd, Warmest greetings from Mercure Convention Center, Ancol -Jakarta! Thank you so much for the review. We are so glad to receive and read this positive comment. We have shared it with Dalilah - Guest Relations Officer as well, as an encouragement to continuously improve the quality of services better than before. Thank you once again. We will...

Reviewed 3 weeks ago

Stay at superior room! very comfort, new furniture, great breakfast, great hotel facility, direct access to the beach, and the staff is very helpful (Ms. Dalilah) fast check-in during the stay. Can't wait to go back to this hotel.

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Helpful?
Thank Steven C
MCCAncol, Quality & Attitude Manager at Mercure Convention Center, responded to this review

Dear Mr. Steven C, Warmest greetings from Mercure Convention Center, Ancol -Jakarta! Thank you so much for the review. It is always a pleasure to receive positive comment. We have shared the feedback with our team, including Dalilah - Guest Relations Officer as an encouragement to continuously improve the quality of services better than before. Once again thank you for...

Jakarta, Jakarta Raya, Indonesia
Reviewed 3 weeks ago

I have booked newly renovated deluxe room and was upgraded into higher room. Pre-arrival arrangement by hotel staff also very professional! Recommended for those who travel with family as the hotel has children playground also pool for kids.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Jabriel T
MCCAncol, Quality & Attitude Manager at Mercure Convention Center, responded to this review

Dear Mr. Jabriel T, Warmest greetings from Mercure Convention Center, Ancol -Jakarta! Thank you so much for the review. It is always a pleasure to receive positive comment. We have shared the feedback with our team as an encouragement to continuously improve the quality of services better than before. Once again thank you for the information given. We will keep...

Surabaya, Indonesia
Reviewed 3 weeks ago

Pre-arrival was pretty good, they took the trouble to inquire about my arrival time. Although my booked transport didn't show up at the airport, they apologized and felt terrible about this. This property is located inside ancol so you required to print their welcome letter to get a free access, quite problematic at time especially when you have a child...

Review collected in partnership with Accorhotels.com
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Thank ssutantio
MCCAncol, Quality & Attitude Manager at Mercure Convention Center, responded to this review

Dear Mr. Ssutantio, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for your kind feedback during your stay with us. It is always a pleasure to receive positive comments. We highly appreciate your kind understanding when the booked transportation did not show up at that time, and our staff truly sorry could not get to the airport...

Bogor, Indonesia
Reviewed 4 weeks ago

I stayed there for the weekend and the hotel was so crowded. The lobby was full. The front office line was long. I couldn't get into my room until 4 PM. Luckily, I got the room that was just renovated. The floor that wasn't renovated yet was dark and old. The new rooms have nice design, however, the bed and...

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Thank prisjosce
MCCAncol, Quality & Attitude Manager at Mercure Convention Center, responded to this review

Dear Prisjosce, Warmest greetings from Mercure Convention Center, Ancol – Jakarta Thank you for posting your kind review and sharing your experience with us. Our sincere apology for the service and facilities that were less than satisfactory. We have passed the feedback to the Front Office Team regarding the long check-in process by finding a better and effective solution for...

Jakarta, Indonesia
Reviewed 4 weeks ago

The accomodation standard is like 1 star hotel. Rusty fridge, rusty shower, and the room size is so small. Terrible. This hotel is too old and they only renovate the lobby and restaurant. It is very not value for money if you want to stay and relax at the room.

Review collected in partnership with Accorhotels.com
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Thank arnold940
MCCAncol, Quality & Attitude Manager at Mercure Convention Center, responded to this review

Dear Mr. Arnold940, Warmest greetings from Mercure Convention Center, Ancol – Jakarta Thank you for the kind comment and our sincere apology for the inconvenience. We would like to inform you that actually most of the rooms have been developed well and could be enjoyed by the guests here. In the meantime our hotel is still successively reconstructing in all...

Reviewed 4 weeks ago

I stayed in deluxe room 4th floor with sea view, but I'm so disappointed with the room and the facility, we stay during school holiday in workday. room with old furniture, smell not good, a lot of wall spot and looks no maintenance, a mark of electric iron on carpet and they look not vacuum the carpet properly, toilet smell...

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Thank budhi r
MCCAncol, Quality & Attitude Manager at Mercure Convention Center, responded to this review

Dear Mr. Budhi R, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for posting the review and sharing your concerns with us. We are truly apologetic to find out that during your stay here the levels of our service were less than satisfactory. We have shared your concerns regarding the room condition including its facilities; bathroom condition...

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Spa
  • Breakfast included
About the property
  • Wheelchair access
  • Beachfront
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Mercure Convention Center is the International hotel in Jakarta that offer travellers a tranquil overlooking beachfront setting and the comfortable of holiday ambiance with sunset over the open sea. Located on the exciting Ancol Dreamland Park, Mercure Convention Center being an iconic seaside destination boasting such an attractions for the Fantasy World, Oceanarium, Arts & Crafts, Jet Ski, Skylift cable car and many more. The hotel is only 20-minute drive from the International airport and 15 minutes from Jakarta business district. There is no greater or more private address to host events with stature. Whether large or small meetings, business or social event or intimate wedding arrangement, our dedicated team caters every element necessary for memorable date and sustained up to 2,000 seating capacities. ... more   less 

Additional Information about Mercure Convention Center

Address: Jl. Pantai Indah | Ancol Jakarta Baycity, Jakarta 14430, Indonesia
Location: Indonesia > Java > Jakarta
Price Range: $42 - $63 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Convention Center 4*
Number of rooms: 434
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotels.com, ACCOR and Agoda so you can book your Mercure Convention Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Convention Center Ancol Jakarta Hotel Jakarta
Mercure Hotel Jakarta
Accor Convention Centre Ancol
Hotel Style:
#2 On the Beach Hotel in Jakarta
#59 Spa Hotel in Jakarta
#78 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travelers have asked, with answers from Mercure Convention Center staff and other travelers.
7 questions
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Jakarta, Indonesia
1 month ago
4 months ago

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Questions? Get answers from Mercure Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The newly renovated rooms are much brighter and feel more spacious.”
 of 5 bubbles yoedeet, 2 days ago | Read review
“Make sure you are in a non-smoking room or else you risk having a room with a stuffy smell”
 of 5 bubbles rgazzaz, 2 days ago | Read review
“Beach View”
 of 5 bubbles N2792WUstevenc, 3 weeks ago | Read review
“Be an accor plus member will take advantage special price/discount and get the Deluxe Room With Ocean View Balcony”
 of 5 bubbles nielsassa, Jan 16, 2017 | Read review
“ask for non-smoking ones that overlooks the ocean. those were the best”
 of 5 bubbles glorernita, Dec 10, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question