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Mercure Jakarta Kota

Traveler (334)
Room & Suite (310)
Dining (90)
Certificate of Excellence

About

#42 of 556 hotels in Jakarta
Location
Cleanliness
Service
Value
Certificate of Excellence
Mercure Jakarta Kota is located in Chinatown, close to Jakarta's CBD. 5 minute walk from the GLODOK Electronic mall and BATAVIA. 2 km from the MANGGA DUA shopping centre, 2 km from the Presidential Palace, and also located on the Jakarta Busway, with buses running directly to the CBD (5 km). 243 air-conditioned smoking and non-smoking rooms available. The hotel has 2 restaurants, a lounge bar and 4 meeting rooms for seminars and conferences (500 people). FREE WIFI in all rooms and hotel public areas.
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Property amenities
Restaurant
Room service
Fitness Center with Gym / Workout Room
Bar/Lounge
Free parking
Free High Speed Internet (WiFi)
Pool
Spa
Airport transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Wheelchair access
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Room features
Air conditioning
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Quiet
705Reviews
8Q+A
42Room tips
Traveler rating
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Popular mentions
I was joined a Training for Trainer for Tour and Travel Revolution in the beginning of year 2019. It is a first training program from Tour and Travel Revolution (TTR) Company who specialise in providing ticketing and payment system and also tourism business. This hotel was a
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Some items for action: elevators need servicing - some buttons don't work and makes it confusing which lift works. internet speed slow especially at night - unable to do much other than watch a spinning wheel. need replacement lounge chairs at pool - only 3 out of 6 left.
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Review collected in partnership with Accorhotels.com
Response from RigandaTogatorop, Manajer Umum at Mercure Jakarta Kota
Responded 2 weeks ago
Dear Valued Guest, Greetings from Mercure Jakarta Kota Thank you for taking the time and effort to fill up our online survey regarding your recent stay at Mercure Jakarta Kota. We are pleased to learn that you had overall good experience during your recent stay with us. We also regret to learn that you had disappointment on elevators, internet speed, lounge chairs at pool, fitness center temperature and smoke at the bar. I would like to assure you that your feedback have been shared with the rest of the team and that we are taking series of steps to evaluate and improve our services in those areas. Please rest assured that your feedback matters to us that it is through feedback such as yours that we are able to improve the quality of our products and services. Once again, thank you for your feedback and we do hope that we will have the pleasure to better serve you again in your future trips to Jakarta. Sincerely, Riganda Togatorop - General Manager
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I have my wedding here, the staffs are really helpful and friendly. The room is nice and clean. Very strategic location. Near to bridal, photo studio, and church. The food in my wedding is top notch, just like the breakfast everyday. Must try: all you can eat dimsum in weekend.
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Response from Jamal-Mhd, Manajer Umum at Mercure Jakarta Kota
Responded Apr 1, 2019
Dear Mr. Taofans, Thank you very much for choosing to stay at Mercure Jakarta Kota and rating it with 5 stars. We aim to provide exceptional service from the heart, and it is indeed gratifying to hear such wonderful comments about our team and the remarkable service that you experienced. I took note your feedback for slow check in and please rest assure that we are taking it seriously and find ways to improve it. Your feedback is highly appreciated as this will help us improve the level of service to our guests. All colleagues of Mercure Jakarta Kota are looking forward to welcoming you back in the near future. Sincerely, Jamal Muhamad - General Manager
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Dear Pak Jamal & Team, Would like to thank yourself, Pak Sutiyono, Reception, F&B, Housekeeping, Concierge/Security for the friendliness, warmth, dedication and attention to details that has again made our recent 2-week stay at your hotel filled with pleasant and fond memories.
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Response from Jamal-Mhd, Manajer Umum at Mercure Jakarta Kota
Responded Mar 20, 2019
Dear Mr. Tony, I would like to sincerely thank you for staying with Mercure Jakarta Kota and for taking the time to share your experience during your stay. Your positive praises towards our staff, has been shared accordingly with the team as this is one of the tools to always motivate the team to continuously provide great service to our guests. All colleagues of Mercure Jakarta Kota are looking forward to welcoming you back in the near future. Sincerely, Jamal Muhamad - General Manager
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I stayed there with my friend for business trip. It was a large room with beautiful city view. Staff were friendly especially for housekeeping tat fulfill all my requests hahaha also thanks for the awesome reception shaprina and team who help us with the quick check in. I will
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Response from Jamal-Mhd, Manajer Umum at Mercure Jakarta Kota
Responded Mar 20, 2019
Dear Valued Guest, Thank you for taking the time to share your feedback. We are very happy to know that our hotel is accommodate your stay. We hope to welcome you back to our hotel very soon! Mercurely Yours, Jamal Muhamad - General Manager
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PRICE RANGE
$35 - $48 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure jakarta kota hotel jakarta
LOCATION
IndonesiaJavaJakarta
NUMBER OF ROOMS
243
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