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Ibis Jakarta Kemayoran

Traveler (201)
Room & Suite (64)
Dining (29)

About

#162 of 587 hotels in Jakarta
Location
Cleanliness
Service
Value
Right in the heart of historical Jakarta, Hotel Ibis Kemayoran is close to the Jakarta fairground, 25 minutes from Soekarno Hatta International Airport, ten minutes from the Mangga Dua shopping area in Chinatown, and five minutes from Gambir railway station.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Outdoor pool
Coffee shop
Airport transportation
Business Center with Internet Access
Banquet room
Parking
Free internet
Wifi
Public wifi
Internet
Restaurant
Breakfast buffet
Breakfast in the room
Shuttle bus service
Taxi service
Meeting rooms
Fax / photocopying
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
ATM on site
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Non-smoking rooms
Family rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Clothes rack
Wake-up service / alarm clock
Minibar
Complimentary toiletries
Hair dryer
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Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Languages Spoken
English, Indonesian
393Reviews
3Q+A
22Room tips
Traveler rating
  • 63
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Time of year
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  • English
Popular mentions
Wow!!!! Ibis Jakarta Kemayoran is quite simply a wonderful hotel. It was my first time staying there and I was blown away by the service and the amenities of the hotel but what really sets it apart is the amazing service provided by the incredible staff. Every staff member I encountered was wonderful from the front desk, restaurant staff and also housekeeping staff. Comfortable room and the breakfast are very good. A really fantastic place to stay!! Can’t wait to come back again.
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Response from Ibis_Kemayoran, General Manager at Ibis Jakarta Kemayoran
Responded 1 week ago
Dear Ms, Eka Risti, Warmers greetings from Hotel Ibis Jakarta Kemayoran, Thank you for your recent stay and comment being made during your stay. We are glad that you had a wonderful time in Jakarta. Your comment have been shared to all of our team and we are so happy to hear it. We've also notes your input which we can still improve and shared the notes accordingly to the concerned department. truly hope that we could host you again in the future to regain your faith towards our products and services again. Warm regards, Djati Asmara W General Manager
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+1
First of all, have a bad experience with the waze. Somehow waze have wrong location for the hotel, so im stuck in the middle of very small and crowded street. I think its my mistake, but I hope the hotel could write off the wrong address in waze. After check in, we've got a room, with a very very dirty table. As seen in the picture below. Soon after my 6 yrs old son take a pee, it comes out that the toilet flush also not working properly. After some complaint, they remove me to the room , across the previous one. But still not so many improvement for for the cleaness. One thing that made me so upset, when they dont have a refrigerator in the room. When i booked the hotel(via traveloka), one of the facility in the room is refrigerator. When i complaint, the receptionist insist, its been a lomg time they remove the refrigerator from the room. And they also have made the correction in the traveloka, but you can see the screenshot below. Ive been a loyal customer for accor group, for a very long time. But this one, really really piss me off. Hope you guys can improve in the future, and give some pledge to the housekeeping division, to make sure all the table clean enough!
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Response from Ibis_Kemayoran, General Manager at Ibis Jakarta Kemayoran
Responded 2 weeks ago
Dear Mr Indrabyes, Warmers greeting from Hotel Ibis Jakarta Kemayoran, We thank you for your time to share to us your experience during your stay with us. We read your comment regretfully and we do apologize for this mishap. Please rest assured that we will use your feedback to enhance our guest services. We will refresh our in house training in term of “cleanliness room,toilet,and table.We are very apologized about refrigerator because we have been correction at the travel Agent to take out information”. We look forward to welcoming you again at Ibis Jakarta Kemayoran and allow us to have the opportunity to serve you better near in the future. Kind regards, Djati Asmara W General Manager
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A very good place for those who have little orientation for this area with reasonable price. 20 minutes taxi ride to the Mangga Dua Square and Mangga Dua Mall Jakarta trade centers, including Pasar Pagi which is famous for selling cheap clothing and electronic goods.
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Response from Ibis_Kemayoran, General Manager at Ibis Jakarta Kemayoran
Responded Jun 9, 2019
Thank you so much for giving your review about Ibis Jakarta Kemayoran. Our hotel located in heart of Jakarta, it's easy to access and near with tourist attraction as entertainment, culinary, historical, and also closed to business district. I'm very happy to know that you enjoy your night with Ibis Jakarta Kemayoran very well and very appreciate if you could recommend to your friend and also back to stay with us again. We are delight to welcoming you again to our hotel. Kind regards, Djati Asmara W General Manager
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The staff of the hotel was diligent. their room preparation and assistance on any requests I had was very good. The one service from outside for the spa was subpar. Not professional. If that was better they would receive a full five.
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Response from ibis_kmy, General Manager at Ibis Jakarta Kemayoran
Responded May 6, 2019
Thank you for your recent stay and comment being made during your stay. We are glad that you had a wonderful time in Jakarta. Your comment have been shared to all of our team and we are so happy to hear it. We've also notes your input which we can still improve and shared the notes accordingly to the concerned department. truly hope that we could host you again in the future to regain your faith towards our products and services again. Warm regards, Djati Asmara W General Manager
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I spent so many nights in so many times at Ibis Kemayoran especially during Easter and Christmas. This Easter I book some rooms & spent the nights together with my Families & Choir Team as we had early morning Sunday Service from 05.00h to latest service at 17.00h. That's why I recommend my Choir Team & Church Friends to book Ibis Kemayoran. The cleanliness, staff friendliness & cooperative really two thumbs up. I never doubt & complain about it. Special thanks to Mr. Rizal & Team who really gave yhe best service and really meet the customer satisfaction Thanks also for the fruits and cookies as compliment which gave to me as Accor Gold Member (as I always receive it everytime I spent the night in any Accor Hotels) The minor only the sound of the train which really annoyed during the time we fell asleep. But, overall all my Choir Team felt satisfied to spent a nite in IBIS KEMAYORAN. You are all awesome guys...keep up the best services always.
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Response from GM K, General Manager at Ibis Jakarta Kemayoran
Responded May 5, 2019
Dear Ms Frisca Situmeang Thank you so much for your good review to Ibis Jakarta Kemayoran and share your experience to stay with us. We are very happy to know that your night stay meet with your expectation. I definitely pass this feedback to our staff, I believe this feedback would motivate them to serve you better. We look forward to welcoming you back to our hotel. Best regards, Djati Asmara W General Manager
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PRICE RANGE
$27 - $34 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel accor kemayoran jakarta
LOCATION
IndonesiaJavaJakarta
NUMBER OF ROOMS
130
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