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Keraton at The Plaza, a Luxury Collection Hotel

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#15 of 419 Hotels in Jakarta
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Keraton at The Plaza, a Luxury Collection Hotel
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395 Reviews from our TripAdvisor Community

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Showing 354: English reviews
Hong Kong
Level Contributor
114 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Service was consistent and discrete. The staff at this hotel at all levels are Competent and ready to help. The coordination between the staff has standards on par with the best hotels I have stayed at. There are minor areas for improvements on the layout of the room - larger fridge, easily assessable coffee maker. There is so much space... More 

Helpful?
Thank juxworks
Tokyo, Japan
Level Contributor
90 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed yesterday NEW

Our stay with the Keraton was excellent. The staff took care from the very first moment and managed all our requests perfectly. Since we didnt have a plan for the days, Aaron, the Concierge had wonderful tips and arranged our stay perfectly. Our room was very spacious with nice view. The breakfast contains excellent choices and all arrangement were made... More 

Helpful?
Thank Pannonians
Tianjin, China
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Staycation in Jakarta to celebrate wife's birthday .. Hotel: Very quiet and private. Interior and exterior suits my style very much. Free valet available for guests with car. Ambience is a little too dark. Check-in was swift and upgraded to executive corner room. Room: Very cool, minimalist with a hint of industrial style. Very spacious and clean. Sofa and working... More 

Helpful?
Thank Ferdinand B
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Ferdinand B, Thank you for your five star review and share your experience to fellow trip advisor readers regarding your stay at Keraton At The Plaza Hotel. We are delighted to know that our hotel interior and exterior, complimentary car valet service, professional and personalized butler service, swift checked in process, and also the taste of our food could... More 

Level Contributor
234 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Quite different from the usual Jakarta downtown 5 star hotels this property has a quiet almost secluded feel to it although it is situate just off the busy thoughrufares of Sudirman and Kebun Kacang. The entrance is quiet and has an almost garden feel to it. The lobby is equally quiet and discreet although there is no mistaking the understayed... More 

Helpful?
Thank Idris A
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Idris A, Thank you so much for a generous 5 star review of Keraton At The Plaza Hotel. It's our pleasure to read that you like the atmosphere at our hotel from the front entrance, lobby and guest room. We also appreciate your recognition for our service level which done by our team member. Many faces are proud of... More 

Singapore, Singapore
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is my 2nd stay at Keraton. I forgot to review it last year, so I thought I'd do it this time. One can 'sense' a SPG hotel & Keraton gave me that feeling immediately - from airport pick up all the way to the room, the experience was consistently good. Our driver was well mannered & tried his best... More 

Helpful?
Thank 718Vivian65
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear 718Vivian65, Thank you for your excellent feedback, and of course your recommendation in details of our hotel service! We truly appreciate your kind support and I can’t wait to welcome you back to ‘Keraton At The Plaza Hotel for another fabulous stay! Best regards, Desly Halomoan Rooms Manager More 

2 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

We had brunch with friends last sunday and we found really tasty seafood. The Executive Chef Gennaro was really friendly. He was there and during our brunch suggested us about food and beverage. You can add one of the best brunch in Jakarta. I recommend strongly the place. don't forget to try oysters,lobsters and crabs.

Helpful?
Thank Linda P
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Linda P, Thank you for sharing your experience during your brunch last Sunday. I am pleased to read that you enjoyed your brunch at Keraton At The Plaza Hotel and thank you very much for taking the time to share your review with us! Your compliment to our Executive Chef - Gennaro will be shared to him personally and... More 

Singapore, Singapore
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The room is enough big and interiors are modern-gorgeous, the location is very center of the town connected to one of the first class shopping center. The restaurant are pretty fair and healthy and staff service are quite friendly and nice.

Helpful?
Thank masanorik44
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear masanorik44 We truly appreciate hearing from our valued guests and thank you for taking the time to share your wonderful experience with fellow travelers. We are delighted to read that our room and our premium location meet your expectation. All the team and I hope to have the opportunity to welcome you back At Keraton At The Plaza Hotel... More 

Singapore, Singapore
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed July 22, 2016

A little pricey but the convenience is there, located at the shopping heart of Jakarta. I've stayed here twice since moving from the Mega Kuningan area of Ritz Carlton and the newly launched Raffles Hotel (which by the way is just as good if not better!) I love this hotel for it's privacy, serenity and personal touch. The only thing... More 

Helpful?
Thank Xan2010
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Xan2010, I would like to thank you very much for your kind review about your recent stay at The Luxury Collection, Keraton At The Plaza Hotel on Tripadvisor. We are delighted to learn that you have enjoyed your stay with us and to know that you fond our privacy, serenity and personal touch which provided by our butler. On... More 

Jakarta, Indonesia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 11, 2016

I can say I am not dissapointed at all choose Keraton at The Plaza as a hotel to spend my staycation with my friends. However I have made reservation and requested for Twin Room, unfortunately the receptionist say to us that twin room is high occupancy and we need to wait until 2.30 PM (I have requested early check in... More 

Helpful?
Thank Vanessa O
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Vanessa O, Thank you for taking the time to write a review and sharing your stay experience at Keraton Hotel to fellow Trip advisor readers ! We are delighted to learn that you have a memorable experience with us. We strive to deliver exceptional service at all times. Reading your comment that you regard the team to have been... More 

Malaysia
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed July 8, 2016 via mobile

Pros: 1. Big room. Was surprised to see the room, I expected standard room with only bed and working area but we have enough space for two young kids to run around and three seater sofa with table. 2. Huge bathroom with 2 separated wastafel, make up area, separated area each for bath tub, toilet and shower room 3. Decent... More 

Helpful?
Thank monikatanu
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear monikatanu, Thank you for having taken the time to share a review and for providing us with this detailed feedback. It is of tremendous help to us in improving our product and services for the future. Rest assured that I will follow up internally on the above mentioned points, such as the cleanliness of our swimming pool and our... More 

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The first Luxury Collection hotel in Jakarta that provide guests with enchanting experiences from the time of arrival until departure. Keraton at The Plaza, a Luxury Collection Hotel is located in the prime area of Thamrin, the heart of Jakarta business district. The hotel is connected to the most sophisticated shopping complex and encircled by high rise corporate buildings, embassies and governments. Our 140 lavish and spacious guest rooms, the inimitability of our All Day Dining, semi outdoor terrace, Keraton Lounge, infinity pool, 24 hour butler service and the re-known Go Concierge program will enhance the picturesque of our heritage story telling. The luxury, modern & contemporary design of the entire hotel delivers an intimate & calm ambience and emphasizing on the impeccable service of consistency and personalized recognition towards every guest, Keraton at The Plaza stand out on its distinctive way in the market. Keraton has a meaning of “Palace” in Javanese which is inspired by commissioned relics from the royal palaces of yesteryear. ... more   less 

Additional Information about Keraton at The Plaza, a Luxury Collection Hotel

Address: Jl. MH. Thamrin Kav. 15, Jakarta 10350, Indonesia
Location: Indonesia > Java > Jakarta > Menteng
Price Range: $215 - $307 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Keraton at The Plaza, a Luxury Collection Hotel 5*
Number of rooms: 140
Reservation Options:
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Hotel Style:
#3 Romantic Hotel in Jakarta
#5 Business Hotel in Jakarta
#5 Family Hotel in Jakarta
#12 Spa Hotel in Jakarta
#15 Luxury Hotel in Jakarta
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