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Keraton at The Plaza, a Luxury Collection Hotel

#16 of 415 Hotels in Jakarta
Certificate of Excellence
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Keraton at The Plaza, a Luxury Collection Hotel
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388 Reviews from our TripAdvisor Community

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Showing 347: English reviews
Singapore, Singapore
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

A little pricey but the convenience is there, located at the shopping heart of Jakarta. I've stayed here twice since moving from the Mega Kuningan area of Ritz Carlton and the newly launched Raffles Hotel (which by the way is just as good if not better!) I love this hotel for it's privacy, serenity and personal touch. The only thing... More 

Helpful?
Thank Xan2010
Jakarta, Indonesia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I can say I am not dissapointed at all choose Keraton at The Plaza as a hotel to spend my staycation with my friends. However I have made reservation and requested for Twin Room, unfortunately the receptionist say to us that twin room is high occupancy and we need to wait until 2.30 PM (I have requested early check in... More 

Helpful?
Thank Vanessa O
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Vanessa O, Thank you for taking the time to write a review and sharing your stay experience at Keraton Hotel to fellow Trip advisor readers ! We are delighted to learn that you have a memorable experience with us. We strive to deliver exceptional service at all times. Reading your comment that you regard the team to have been... More 

Malaysia
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Pros: 1. Big room. Was surprised to see the room, I expected standard room with only bed and working area but we have enough space for two young kids to run around and three seater sofa with table. 2. Huge bathroom with 2 separated wastafel, make up area, separated area each for bath tub, toilet and shower room 3. Decent... More 

Helpful?
Thank monikatanu
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear monikatanu, Thank you for having taken the time to share a review and for providing us with this detailed feedback. It is of tremendous help to us in improving our product and services for the future. Rest assured that I will follow up internally on the above mentioned points, such as the cleanliness of our swimming pool and our... More 

Jakarta, Indonesia
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed in January and came back last week Great rooms, always wonderfull staff and let me tell you about the food, way much better food than the last time, breakfast was great, also dinner, Chef Genaro is awesome, thank you

Helpful?
Thank sirocomi608
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear sirocomi608, Thank you so much for taking the time to write a review following your recent stay at Keraton At The Plaza, The Luxury Collection Hotel I am delighted to read your feedback about our better food quality compare to your last visit and the compliments to our Executive Chef, Gennaro. Please rest assured that I have shared your... More 

Jakarta, Jakarta Raya, Indonesia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Huge space of standard room which they named Grand Deluxe. And for a standard room, it was very luxurious indeed. The bathroom which can be accessed from both sides of the room is huge and super grand. The toilet (which separated in a cube) is automatic, always a plus. The bath tub is gorgeous, squeaky clean. And they have separate... More 

Helpful?
Thank Shinta R
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Shinta R, Thank you for taking the time to write a review on Tripadvisor following your recent stay at Keraton At The Plaza Hotel. I am delighted that you had a very enjoyable stay and to learn that you found the facilities and service great. Thank you also for mentioning our very central location, with Plaza Indonesia Shopping Mall... More 

Palo Alto, California
Level Contributor
44 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The room was huge, the staff was kind, and the hotel was attached to a shopping center. The bed was soft and luxurious, and everything about this property was all around amazing. Would totally stay again.

Helpful?
Thank byrule62
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear byrule62, Thank you for sharing your 5 star review of your recent stay at Keraton At The Plaza, The Luxury Collection Hotel, and for your Loyalty as our SPG member. The title of your review says it all and for that I am extremely happy and proud of the team! I am pleased that you were impressed with our... More 

Indonesia
1 review
5 of 5 stars Reviewed 3 weeks ago

Had dinner at bengawan restuarant, Great food, met the italian chef, forgot his name, very nice and attentive, he explained the whole buffet and then treat us with a beautiful pasta, well done, AWESOME Being travelling for a long time, true hospitality, THANK YOU

Helpful?
Thank viajerototal36
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear viajerototal36, Thank you for your sharing your dinner experience at Bengawan Restaurant to fellow Tripadvisor readers and for Five Star review. I am delighted to hear you enjoyed your dinner and our Executive Chef met you personally and explained you of the entire buffet concept as his expertise in Culinary. I look forward to seeing you again for your... More 

Delhi
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 3 weeks ago

1. They took a lot of time at the check in. I was there at around 8 p.m. and there was no one at the front desk for check in. For a traveller coming from overseas this is very irritating 2. The laundry service tore 2 of my expensive dress shirts and had no explanation for it. They offered either... More 

Helpful?
Thank Avneeshr
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Avneeshr, Thank you for taking the time to post your comments on tripadvisor after your recent stay with us. We very much appreciate you being our guest and I am truly concerned to hear about the inconveniences experienced during your stay. In regards of the laundry issue, I have sent you an email to explain and response your similar... More 

Dubai, United Arab Emirates
Level Contributor
119 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Once again, my trip to Jakarta led me to stay at the Keraton. As always, I felt welcome, recognised as a returning guest. The menu in the Executive Lounge has been improved, and the rest is as high quality as usual. A very nice stay once again, thank you Keraton team !

Helpful?
Thank DXB_Mike
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear DXB_Mike, Many thanks for taking the time to review Keraton At The Plaza, The Luxury Collection Hotel on TripAdvisor. I am thrilled you had such a pleasant experience and are looking forward to your next visit. Thank you for your compliments towards our Executive Lounge team and entire ambassadors which always recognize you as our returning guest and the... More 

Jakarta, Indonesia
2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

I have stayed for our wedding anniversary, from stepping down the car till we arrive to our rooms, everything is done excellently and we are escorted to the room directly on arrival as check~in process is being done at the room. The room is great, high ceilings and breathable view. The bathroom is great with local Javanese look and marbled... More 

Helpful?
Thank rachman2015
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear rachman2015, Thank you for sharing your great experience at Keraton At The Plaza Hotel, to fellow tripadvisor readers. We are delighted to know you had good memorable stay with us. Our concept is to create memorable stay and deliver personalized service to all of our guest, which we begin from check in, during stay and departure. We also have... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The first Luxury Collection hotel in Jakarta that provide guests with enchanting experiences from the time of arrival until departure. Keraton at The Plaza, a Luxury Collection Hotel is located in the prime area of Thamrin, the heart of Jakarta business district. The hotel is connected to the most sophisticated shopping complex and encircled by high rise corporate buildings, embassies and governments. Our 140 lavish and spacious guest rooms, the inimitability of our All Day Dining, semi outdoor terrace, Keraton Lounge, infinity pool, 24 hour butler service and the re-known Go Concierge program will enhance the picturesque of our heritage story telling. The luxury, modern & contemporary design of the entire hotel delivers an intimate & calm ambience and emphasizing on the impeccable service of consistency and personalized recognition towards every guest, Keraton at The Plaza stand out on its distinctive way in the market. Keraton has a meaning of “Palace” in Javanese which is inspired by commissioned relics from the royal palaces of yesteryear. ... more   less 

Additional Information about Keraton at The Plaza, a Luxury Collection Hotel

Address: Jl. MH. Thamrin Kav. 15, Jakarta 10350, Indonesia
Location: Indonesia > Java > Jakarta > Menteng
Price Range: $243 - $324 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Keraton at The Plaza, a Luxury Collection Hotel 5*
Number of rooms: 140
Reservation Options:
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Hotel Style:
#3 Romantic Hotel in Jakarta
#5 Family Hotel in Jakarta
#5 Business Hotel in Jakarta
#12 Spa Hotel in Jakarta
#16 Luxury Hotel in Jakarta
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