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BEST WESTERN Mangga Dua Hotel and Residence

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222 Reviews from our TripAdvisor Community

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Showing 152: English reviews
Singapore, Singapore
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

We had a discount to stay in this hotel & we made a call to ask (& they promised to see to the arrangement) for a connecting room before we arrived on that day. But to our disappointment, the front desk did not give that to us because they said we could not give the name of the hotel staff... More 

Helpful?
Thank theresia007
GM-BWManggaDua, General Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear Ms. Theresia, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More 

Virginia Beach, Virginia
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed May 31, 2016

So, only spent a small portion of one night here. That was enough for me. The room had a smell that never went away. The bathroom ... I didn't even use the shower -- because it scared me. Soapscum, moldy walls, a floor that looked like it had not been cleaned since the last tenant - like the title said.... More 

Helpful?
1 Thank Brian K
GM-BWManggaDua, General Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear Mr. Brian, Warmest Greeting from BEST WESTERN Mangga Dua Hotel & Residence. We deeply apologize for inconvenience it may have caused on your recent stay at our hotel. We certainly appreciate you bringing those matters to our attention and therefore giving us an opportunity to handle the situation better. After all As Our aim is to make the stay... More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 26, 2016 via mobile

glamorous decor, warm and welcoming just like a 5 stars hotel. Good food, when i visit the hotel was full (yesterday) which is good. Plenty of parking but require some skill to manuever. Location is close to mangga dua. Worth the value. However staff are slow moving, lazy and .... bla2x ..... "best western" please drill them MORE

Helpful?
Thank Evomr
GM-BWManggaDua, General Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear Mr., Warmest Greeting from BEST WESTERN Mangga Dua Hotel & Residence. We deeply apologize for inconvenience it may have caused on your recent stay at our hotel. We certainly appreciate you bringing those matters to our attention and therefore giving us an opportunity to handle the situation better. After all As Our aim is to make the stay of... More 

Level Contributor
51 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 20, 2016 via mobile

Stay here when i go to watch 2ne1 concert with my sister. Service is good, they give me as i requested. That's what you expect when you stay in a hotel right? The room is big and comfortable. The view is beautiful. I got higher room.

Helpful?
Thank Jessica T
GM-BWManggaDua, General Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear Ms. Jessica T, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence We appreciate you for taking time to share with us your experience while at Best Western Mangga Dua Hotel & Residence, Jakarta. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and to produce great experiences for our... More 

Jakarta, Indonesia
Level Contributor
522 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 289 helpful votes
3 of 5 stars Reviewed May 14, 2016

This a old hotel at mangga dua area, big hotel and residence. The staff were nice and fast respond, the room actually fine, renovated already. The breakfast is buffet and many choice of indonesian food.

Helpful?
Thank Ferry_Kasenda
GM-BWManggaDua, General Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear Mr. Ferry Kasenda, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will... More 

Bandung, Indonesia
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed May 2, 2016

good hotel, good services, good room, good bed, clean room, but the room getting hotter after 08.00 am because the sun light shining through the windows and make it hot, the air conditioner system does not work optimally after 08.00 am and not much helping, best experience to stay at best western mangga dua

Helpful?
Thank Engkong
GM-BWManggaDua, General Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear Mr. Engkong, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Magelang, Indonesia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed April 11, 2016 via mobile

I have stayed there for 2 nights, the staff was friendly start from my arrival to departure. Chef was great to create wedangan style of coffee break. Breakfast was good. I escape to Mangga dua square using Bajaj easily to find just near the hotel. Good experience during my stay there. Please keep it up.

Helpful?
1 Thank MRM5758
GM-BWManggaDua, Front Office Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear Our Value Guest, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will... More 

Colombo, Sri Lanka
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 29, 2016

everything about the stay at the hotel was simply awesome!! Very very nice set of staff and the room was very pleasant , spacious with an extremely comfortable bed. Our room was on 32rd floor and had a super view from the room. breakfast buffet was good, in fact when we told them that we don't eat beef and pork... More 

Review collected in partnership with Amoma.com

Helpful?
3 Thank Nisanga M
GM-BWManggaDua, Front Office Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear Mr/s Nisanga, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Jakarta, Indonesia
2 reviews
2 of 5 stars Reviewed March 19, 2016

I booked for 2 weeks through Agoda. The price of around USD50 per night was fully priced for the quality of the room and hotel. No discount in that price! The pool had a visibility of about 1/2 metre. Breakfast was ordinary at best. No a full range on the buffet. No drawers in which to store underwear, socks, t-shirts... More 

Helpful?
Thank peterfane
GM-BWManggaDua, Front Office Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear Mr. Peter, Warmest Greeting from BEST WESTERN Mangga Dua Hotel & Residence. Your business is very important to us and we value your feedback. We deeply apologize for inconvenience it may have caused on your stay at our hotel. We certainly appreciate you bringing those matters to our attention and therefore giving us an opportunity to handle the situation... More 

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Singapore, Singapore
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed February 9, 2016 via mobile

It's deposit was only SGD 20 and they have decorated their lobby nicely for the festivities. Their doormen are always ready almost immediately to help you carry your luggage and open doors for you. They also allow you to play your favourite songs on youtube out loud from the imac that they have at the lobby. Apart from that, their... More 

Helpful?
Thank julhzh
GM-BWManggaDua, Front Office Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear Mrs. Julie, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Breakfast
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
200 Metres from shopping centre ITC Mangga Dua, Best Western Mangga Dua Hotel and Residence features modern air-conditioned rooms. It also has an outdoor pool, a 24-hour front desk and a free shuttle service to popular shopping areas. Rooms at the Mangga Dua Best Western offer cable TV, a fridge and coffee/tea making facilities. A personal safe is included. The en suite bathroom comes with a hairdryer. Guests can enjoy free Wi-Fi at the lobby. The Best Western Hotel and Residence provides a concierge, baby-sitting services and car rentals. International dishes are served at Batavia Coffee Shop, while snacks and beverages can be enjoyed at the Bar-Lounge. Room service is available 24 hours. Best Western Mangga Dua Hotel and Residence is less than 5 minutes' drive from amusement parks Sea World and Dunia Fantasy. Soekarno Hatta International Airport is 30 km away. ... more   less 

Additional Information about BEST WESTERN Mangga Dua Hotel and Residence

Address: Jl. Mangga Dua Abad No. 111, Jakarta 10730, Indonesia
Location: Indonesia > Java > Jakarta > Sawah Besar
Price Range: $40 - $55 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN Mangga Dua Hotel and Residence 3.5*
Number of rooms: 168
Reservation Options:
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Hotel Style:
#60 Spa Hotel in Jakarta
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