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19 Norbulingka Road, Lhasa 850000 China
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Traveler (438)
Dining (52)
Room & Suite (49)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#1 of 374 hotels in Lhasa
Location
4.5
Cleanliness
4.4
Service
4.2
Value
4.3
Travelers' Choice
Conveniently located within walking distance to Potala Palace and Norbulingka Palace. Shangri-La Hotel, Lhasa has 289 contemporary guestrooms and 10 long stay apartments. Some of which offer views of the Potala Palace, start from 43 square meters and are equipped with complimentary Wi-Fi Internet access.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Entertainment staff
Kids club
Parking garage
Wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa locker rooms
Personal trainer
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Outdoor dining area
Wine / champagne
Patio
Highchairs available
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Rooftop terrace
24-hour security
BBQ facilities
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Picnic area
Shared bathroom
Shared lounge / TV area
Shops
Sun terrace
Sun umbrellas
ATM on site
First aid kit
Umbrella
24-hour front desk
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Dining area
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Landmark view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Luxury
Languages Spoken
English, Chinese, Hindi
Hotel links
Special Offer:Exclusive Member Rate
1071Reviews6Q+A90Room tips
Traveler rating
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Most Recent
Sam B wrote a review May 2022
42 contributions
Hotel's Favorite
Such a fabulous hotel. We stayed in a Potala View Suite with adjoining twin room…definitely worth the extra cost. Although the lounge was closed we were offered daily afternoon tea and evening full buffet in the main restaurant. The service was spot on and the hotel really is quite exceptional. Definitely recommended!
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Date of stay: December 2021Trip type: Traveled with family
Room Tip: Get a room overlooking the Potala Palace
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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bmick1920 wrote a review Sep 2020
Fort Mill, South Carolina47 contributions65 helpful votes
The rooms were beautiful, large and comfortable and the restaurant was quite good. Only problem were a couple of minor repairs needed and the difficulty of conveying the problem. Language barrier. But it was resolved and our stay was enjoyable. Stunning views. Nice place to be after a long day at the Palace!
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Date of stay: October 2019
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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alohatripper wrote a review Nov 2019
Honolulu, Hawaii1324 contributions631 helpful votes
Oct 21 This hotel's situation reminds me of the Pullman Zhangjiajie Hotel situation: Isolation from any interesting shops or restos adjacent. We stayed two nights. There's not much going on here after a day trip to see the major sites. You won't find many restos within walking distance. One resto was across the street. With the help of a bellman David, we J-walked since the crosswalk was a distance away. The food was not good and we were the only customers for dinner. Our room was large with 2 sofas and sufficient counterspace. In my opinion, the location is poor, and our standard room was far from the elevators. The breakfast was generous and varied. I liked the fresh OJ, but the coffee is meh. An unique feature is the Oxygen Room where one with altitude sickness can breathe extra oxygen. I think I would try somewhere else closer to the commercial center.
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Date of stay: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from communicationsslls, Public Relations Manager at Shangri-La Lhasa
Responded Nov 18, 2019
Dear Value Guest Greetings from Shangri-La Hotel Lhasa! Thank you very much for your recent visit with us. We truly appreciate you taking time to share your experience with us, We are very happy that you like our hotel, and we will continue to maintain the excellent service and hospitable Shangri-La spirit. As for the problem you mentioned, we have timely Shared it with colleagues of relevant departments and hotel management, and we will actively take improvement measures to improve the service quality. Lhasa shangri-la hotel is conveniently located between the city landmark potala palace and norbulingka. Our hotel is committed to provide guests with quality check-in experience and convenient service, buffet breakfast, warm room layout, and equipped with free high-speed WiFi, Tibetan style design, is the best choice for you to travel. On the first floor of the hotel, there is an oxygen bar providing free oxygen for 24 hours and a professional infirmary, which can effectively relieve the discomfort of the guests when they first arrive at the plateau. In addition, there are gyms and swimming pools. Standing on the observation platform of shambhala, you can also have a 200° view of Lhasa city. We will continue to maintain the quality of service and hospitality of the shangri-la spirit. Wish you a happy life, looking forward to meeting you again in Lhasa shangri-la Tashi Delek! Yours sincerely, Marketing and media department, shangri-la hotel, Lhasa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
harryre wrote a review Nov 2019
London, United Kingdom25 contributions47 helpful votes
The hotel itself is huge- you can see this with the lobby and restaurants. However, found the rooms small (shower only no bath). If you want bigger rooms try the St Regis. We stayed 3 nights at the St Regis and 1 night at the Shangri-la, probably glad it wasn't the other way around. However, nothing to fault the hotel. Staff were friendly and very accommodating of a later checkout.
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Date of stay: December 2018
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from communicationsslls, Public Relations Manager at Shangri-La Lhasa
Responded Nov 12, 2019
Dear Valued Guests, Thank you for choosing shangri-la hotel in Lhasa and your support and recognition. Your satisfaction with the hotel's facilities and services is the driving force of the hotel's staff, so that every customer can feel at home is the ultimate goal of our service. Our hotel is located between potala palace and norbulinka scenic area. The breakfast buffet of the hotel is rich and diverse, which is well received by the guests. The rooms are warmly decorated and equipped with free high-speed WiFi. The Tibetan style decoration design of our hotel can make every guest feel the richness of Tibetan cultural elements. The first floor provides free oxygen bar for 24hours, which can help guests relieve the discomfort caused by altitude sickness. It is our honor to serve you. All staff of Lhasa shangri-la hotel are looking forward to your next visit! Good luck, marketing and media department, shangri-la hotel, Lhasa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Eduard A wrote a review Nov 2019
Tokyo, Japan206 contributions75 helpful votes
I visited Tibet again and stayed for some three nights at the Lhasa Shangri-La hotel. This time for 2 nights from Oct. 21st to Oct. 23rd and again from Oct. 25th to Oct. 26th. On this year's trip I was accompanied by my wife. We both liked and enjoyed our stay at this excellent hotel. The Shangri-La is still the top hotel I got used to on my previous trips. Even the restaurant staff has somehow learned to communicate a bit in English. Since a couple of days stopover in Lhasa -adopting to high altitude - is recommended it's all the better if one can rest and stay at the Shangri-La.
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Date of stay: October 2019
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from communicationsslls, Public Relations Manager at Shangri-La Lhasa
Responded Nov 17, 2019
Dear Valued Guests, Thank you for choosing shangri-la hotel in Lhasa and your support and recognition. Your satisfaction with the hotel's facilities and services is the driving force of the hotel's staff, so that every customer can feel at home is the ultimate goal of our service. Our hotel is located between potala palace and norbulinka scenic area. The breakfast buffet of the hotel is rich and diverse, which is well received by the guests. The rooms are warmly decorated and equipped with free high-speed WiFi. The Tibetan style decoration design of our hotel can make every guest feel the richness of Tibetan cultural elements. The first floor provides free oxygen bar for 24hours, which can help guests relieve the discomfort caused by altitude sickness. It is our honor to serve you. All staff of Lhasa shangri-la hotel are looking forward to your next visit! Best Wishes Marketing and media department, shangri-la hotel, Lhasa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
R W wrote a review Nov 2019
Madrid, Spain12 contributions14 helpful votes
It’s a pretty hotel. The staff speaks English. If you need it, there’s an oxygen room in the basement. There’s also a doctor in a medical clinic in the basement if you get altitude sickness. The evening buffet has a great selection. In general, the restaurant doesn’t have dairy-free or gluten-free options. The room has a thermostat problem. It was bloody hot and hard to sleep there for 4 nights. We set the temp to 19c but it didn’t work. We also tried sleeping with the windows open and closed. Calling the repairman didn’t fix this problem. We also had this exact same problem in the Shangri-La Hotel in Shangri-La. They seem to like you to sleep in super hot rooms. And they called our room at 10 pm the first night to send up our passports. The call woke us up because we were dead asleep. We’d checked in at 6 pm and it would have made much more sense to send them up to us right away or the next morning, instead of disturbing us.
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Date of stay: October 2019Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from communicationsslls, Public Relations Manager at Shangri-La Lhasa
Responded Nov 7, 2019
Dear Value Guest Greetings from Shangri-La Hotel Lhasa! Thank you very much for your recent visit with us. We truly appreciate you taking time to share your experience with us, and we learn a lots from your commnets that our service and facility still has huge space to improve as meet every guests expectation, firstly we sincerely apologize for thermostat problem and wake up call for disturbing the sleep, and also your valuable reviews greatly assists us in our continuous effort to improve and maintain our standards. We hope this experience has not marred your overall impression of the Shangri-La Hotel, Lhasa, and hope you will give us a chance to serve you again in the near future. After receiving your comments, the management of our hotel paid close attention to the incident, and immediately launched an internal investigation, and carefully made relevant analysis and solutions. Strengthen staff training and service detail management to avoid similar situations and continue to implement our usual hospitality. Your valuable comments and suggestions will help us to better serve our guests. I sincerely hope that you can regain your confidence in our service level and look forward to welcoming you again in the future.The Shangri-La Hotel, Lhasa strives to offer a warm hospitality for our guests. We look forward to welcoming you back to Shangri-La Hotel, Lhasa. Tashi Delek! Yours sincerely, Marketing and media department, shangri-la hotel, Lhasa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Setty G wrote a review Nov 2019
Sydney, Australia20 contributions40 helpful votes
Great hotel , great quiet service from reception to the restaurants. Oxygen lounge is a life saver. There is a doctor on site. In room dining : 24 hours. I wish they don’t put dried banana chips or other fruits in the ice cream. They have Happy Hour from 6-8 pm with great cakes, pastries.
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Date of stay: November 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from communicationsslls, Front Office Manager at Shangri-La Lhasa
Responded Nov 3, 2019
Dear Valued Guests, Thank you for choosing shangri-la hotel in Lhasa and your support and recognition. Your satisfaction with the hotel's facilities and services is the driving force of the hotel's staff, so that every customer can feel at home is the ultimate goal of our service. Our hotel is located between potala palace and norbulinka scenic area. The breakfast buffet of the hotel is rich and diverse, which is well received by the guests. The rooms are warmly decorated and equipped with free high-speed WiFi. The Tibetan style decoration design of our hotel can make every guest feel the richness of Tibetan cultural elements. The first floor provides free oxygen bar for 24hours, which can help guests relieve the discomfort caused by altitude sickness. It is our honor to serve you. All staff of Lhasa shangri-la hotel are looking forward to your next visit! Good luck, marketing and media department, shangri-la hotel, Lhasa
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jeromesh2001 wrote a review Oct 2019
China694 contributions241 helpful votes
Close it !!!! Change the name !!! This hotel is dirty , terrible service , never order room service because you will not it it !!!!! Smelly food , I was not thinking Shangrilla can have this kind of situation
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Date of stay: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from communicationsslls, Public Relations Manager at Shangri-La Lhasa
Responded Oct 28, 2019
Dear Value Guest Greetings from Shangri-La Hotel Lhasa! Thank you very much for your recent visit with us. We truly appreciate you taking time to share your experience with us, and we learn that our service and facility was not able to met your expectations during your stay, firstly we sincerely apologize for all of these, and also your valuable reviews greatly assists us in our continuous effort to improve and maintain our standards. We hope this experience has not marred your overall impression of the Shangri-La Hotel, Lhasa, and hope you will give us a chance to serve you again in the near future.If it is convenient, we hope to get further contact with you or call the hotel switchboard to contact us. After receiving your comments, the management of our hotel paid close attention to the incident, and immediately launched an internal investigation, and carefully made relevant analysis and solutions. Strengthen staff training and service detail management to avoid similar situations and continue to implement our usual hospitality. Your valuable comments and suggestions will help us to better serve our guests. I sincerely hope that you can regain your confidence in our service level and look forward to welcoming you again in person in the future.The Shangri-La Hotel, Lhasa strives to offer a warm hospitality for our guests. We look forward to welcoming you back to Shangri-La Hotel, Lhasa. Tashi Delek! Yours sincerely, Marketing and media department, shangri-la hotel, Lhasa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
RoadWarrier99999 wrote a review Oct 2019
Isle of Palms, South Carolina500 contributions147 helpful votes
Booked because we read they had an oxygen room, in case we felt we needed it during our stay. Not needed at all, but we greatly enjoyed the hotel, a nice refuge in Lhasa. Service was uniformly first rate and actually a real treat in the Horizon Club. The club is a great place to unwind, especially if the restaurant buffet is hit with a large tour group. Buffet was always good. Our room was first rate - quiet, great bed and all the expected niceties. We would definitely stay again. The Shangri-La is an oasis in a bustling city.
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Date of stay: September 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from communicationsslls, Public Relations Manager at Shangri-La Lhasa
Responded Oct 7, 2019
Dear Valued Guest, Thank you for choosing our shangri-la hotel in Lhasa and your support and recognition. Your satisfaction with the hotel's facilities and services is the driving force of the hotel's staff, so that every customer can feel at home is the ultimate goal of our service. The breakfast buffet in our hotel is rich and diverse, which is well received by the guests. The rooms are warmly decorated and equipped with free high-speed WiFi. The Tibetan style decoration design of our hotel can make every guest feel the thick Tibetan cultural elements. The first floor provides free oxygen bar, which can help guests relieve the discomfort caused by altitude sickness. It is our honor to serve you. All staff of Lhasa shangri-la hotel are looking forward to your next visit! Good luck, marketing and media department, shangri-la hotel, Lhasa
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LG964 wrote a review Oct 2019
San Francisco, California99 contributions60 helpful votes
A clean, generously-sized room, the closet space is limited, the thermostat a challenge to regulate,and the shower floods into the bathroom area. Since the staff does not understand English in general, it was difficult to communicate our needs to them. The hotel does have a doctor on staff who cares for the needs of people suffering from the 12,000 ft altitude. Again, the doctor does not speak English and I had to provide translation service for the other tourists. It would be nice to have an oxygen source in the room, which could be included in the room rate. That would circumvent the services of the doctor, whose charge is nomily $350 U.S. for a consult and oxygen treatment.
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Date of stay: September 2019
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from communicationsslls, Public Relations Manager at Shangri-La Lhasa
Responded Oct 7, 2019
Dear Valued Guest, Thank you for choosing Shangri-la Hotel, Lhasa and your support and love for the hotel. We would like to express our sincere apologies for the trouble caused to you by our inadequate service. We will seriously improve the room service work, enhance the service staff's communication skills, to meet the needs of guests. Hotel has room with oxygen machine package with a charge of RMB99per night and also in the first floor of the hotel, there is an Oxygen lounge which is open for 24hours. Your satisfaction is the goal of our hotel, we are committed to providing fast and comfortable service to our guests, and will continue to maintain the warm and hospitable Shangri-La spirit. It is our honor to serve you. All staff of Lhasa shangri-la hotel are looking forward to your next visit! Good luck, marketing and media department, shangri-la hotel, Lhasa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$110 - $204 (Based on Average Rates for a Standard Room)
LOCATION
ChinaTibetLhasa
NUMBER OF ROOMS
289
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Frequently Asked Questions about Shangri-La Lhasa
Which popular attractions are close to Shangri-La Lhasa?
Nearby attractions include Potala Palace (0.3 miles), Norbulingka (Precious Stone Garden) (0.2 miles), and Tibet Museum (0.2 miles).
What are some of the property amenities at Shangri-La Lhasa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Shangri-La Lhasa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Lhasa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Shangri-La Lhasa?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Shangri-La Lhasa?
Conveniently located restaurants include Lhasa java coffee, XiZang NiuPai Restaurant, and Spinn Cafe and Tours.
Are there opportunities to exercise at Shangri-La Lhasa?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Shangri-La Lhasa have airport transportation?
Yes, Shangri-La Lhasa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Lhasa?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Lhasa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La Lhasa?
The staff speaks multiple languages, including English, Chinese, and Hindi.