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Shangri-La Hotel, Lhasa

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19 Norbulingka Road, Lhasa 850000 China
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Temporarily closed
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Traveler (389)
Room & Suite (49)
Dining (36)

About

#1 of 371 hotels in Lhasa
Location
Cleanliness
Service
Value
Travelers' Choice
Conveniently located within walking distance to Potala Palace and Norbulingka Palace. Shangri-La Hotel, Lhasa has 289 contemporary guestrooms and 10 long stay apartments. Some of which offer views of the Potala Palace, start from 43 square meters and are equipped with complimentary Wi-Fi Internet access.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Entertainment staff
Kids club
Parking garage
Wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa locker rooms
Personal trainer
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Outdoor dining area
Wine / champagne
Patio
Highchairs available
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Rooftop terrace
24-hour security
BBQ facilities
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Picnic area
Shared bathroom
Shared lounge / TV area
Shops
Sun terrace
Sun umbrellas
ATM on site
First aid kit
Umbrella
24-hour front desk
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Dining area
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Landmark view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Luxury
Languages Spoken
English, Chinese, Hindi
966Reviews5Q+A89Room tips
Traveler rating
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Popular mentions
bmick1920 wrote a review Sep 2020
Fort Mill, South Carolina40 contributions30 helpful votes
The rooms were beautiful, large and comfortable and the restaurant was quite good. Only problem were a couple of minor repairs needed and the difficulty of conveying the problem. Language barrier. But it was resolved and our stay was enjoyable. Stunning views. Nice place to be after a long day at the Palace!
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Date of stay: October 2019
Rooms
Cleanliness
Service
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alohatripper wrote a review Nov 2019
Honolulu, Hawaii1,066 contributions473 helpful votes
Oct 21 This hotel's situation reminds me of the Pullman Zhangjiajie Hotel situation: Isolation from any interesting shops or restos adjacent. We stayed two nights. There's not much going on here after a day trip to see the major sites. You won't find many restos within walking distance. One resto was across the street. With the help of a bellman David, we J-walked since the crosswalk was a distance away. The food was not good and we were the only customers for dinner. Our room was large with 2 sofas and sufficient counterspace. In my opinion, the location is poor, and our standard room was far from the elevators. The breakfast was generous and varied. I liked the fresh OJ, but the coffee is meh. An unique feature is the Oxygen Room where one with altitude sickness can breathe extra oxygen. I think I would try somewhere else closer to the commercial center.
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Date of stay: October 2019
1 Helpful vote
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Response from communicationsslls, Public Relations Manager at Shangri-La Hotel, Lhasa
Responded Nov 18, 2019
Dear Value Guest Greetings from Shangri-La Hotel Lhasa! Thank you very much for your recent visit with us. We truly appreciate you taking time to share your experience with us, We are very happy that you like our hotel, and we will continue to maintain the excellent service and hospitable Shangri-La spirit. As for the problem you mentioned, we have timely Shared it with colleagues of relevant departments and hotel management, and we will actively take improvement measures to improve the service quality. Lhasa shangri-la hotel is conveniently located between the city landmark potala palace and norbulingka. Our hotel is committed to provide guests with quality check-in experience and convenient service, buffet breakfast, warm room layout, and equipped with free high-speed WiFi, Tibetan style design, is the best choice for you to travel. On the first floor of the hotel, there is an oxygen bar providing free oxygen for 24 hours and a professional infirmary, which can effectively relieve the discomfort of the guests when they first arrive at the plateau. In addition, there are gyms and swimming pools. Standing on the observation platform of shambhala, you can also have a 200° view of Lhasa city. We will continue to maintain the quality of service and hospitality of the shangri-la spirit. Wish you a happy life, looking forward to meeting you again in Lhasa shangri-la Tashi Delek! Yours sincerely, Marketing and media department, shangri-la hotel, Lhasa
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harryre wrote a review Nov 2019
London, United Kingdom23 contributions10 helpful votes
The hotel itself is huge- you can see this with the lobby and restaurants. However, found the rooms small (shower only no bath). If you want bigger rooms try the St Regis. We stayed 3 nights at the St Regis and 1 night at the Shangri-la, probably glad it wasn't the other way around. However, nothing to fault the hotel. Staff were friendly and very accommodating of a later checkout.
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Date of stay: December 2018
Value
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Response from communicationsslls, Public Relations Manager at Shangri-La Hotel, Lhasa
Responded Nov 12, 2019
Dear Valued Guests, Thank you for choosing shangri-la hotel in Lhasa and your support and recognition. Your satisfaction with the hotel's facilities and services is the driving force of the hotel's staff, so that every customer can feel at home is the ultimate goal of our service. Our hotel is located between potala palace and norbulinka scenic area. The breakfast buffet of the hotel is rich and diverse, which is well received by the guests. The rooms are warmly decorated and equipped with free high-speed WiFi. The Tibetan style decoration design of our hotel can make every guest feel the richness of Tibetan cultural elements. The first floor provides free oxygen bar for 24hours, which can help guests relieve the discomfort caused by altitude sickness. It is our honor to serve you. All staff of Lhasa shangri-la hotel are looking forward to your next visit! Good luck, marketing and media department, shangri-la hotel, Lhasa
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Eduard A wrote a review Nov 2019
Tokyo, Japan210 contributions33 helpful votes
I visited Tibet again and stayed for some three nights at the Lhasa Shangri-La hotel. This time for 2 nights from Oct. 21st to Oct. 23rd and again from Oct. 25th to Oct. 26th. On this year's trip I was accompanied by my wife. We both liked and enjoyed our stay at this excellent hotel. The Shangri-La is still the top hotel I got used to on my previous trips. Even the restaurant staff has somehow learned to communicate a bit in English. Since a couple of days stopover in Lhasa -adopting to high altitude - is recommended it's all the better if one can rest and stay at the Shangri-La.
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Date of stay: October 2019
Location
Service
Sleep Quality
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Response from communicationsslls, Public Relations Manager at Shangri-La Hotel, Lhasa
Responded Nov 17, 2019
Dear Valued Guests, Thank you for choosing shangri-la hotel in Lhasa and your support and recognition. Your satisfaction with the hotel's facilities and services is the driving force of the hotel's staff, so that every customer can feel at home is the ultimate goal of our service. Our hotel is located between potala palace and norbulinka scenic area. The breakfast buffet of the hotel is rich and diverse, which is well received by the guests. The rooms are warmly decorated and equipped with free high-speed WiFi. The Tibetan style decoration design of our hotel can make every guest feel the richness of Tibetan cultural elements. The first floor provides free oxygen bar for 24hours, which can help guests relieve the discomfort caused by altitude sickness. It is our honor to serve you. All staff of Lhasa shangri-la hotel are looking forward to your next visit! Best Wishes Marketing and media department, shangri-la hotel, Lhasa
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R W wrote a review Nov 2019
Madrid, Spain12 contributions3 helpful votes
It’s a pretty hotel. The staff speaks English. If you need it, there’s an oxygen room in the basement. There’s also a doctor in a medical clinic in the basement if you get altitude sickness. The evening buffet has a great selection. In general, the restaurant doesn’t have dairy-free or gluten-free options. The room has a thermostat problem. It was bloody hot and hard to sleep there for 4 nights. We set the temp to 19c but it didn’t work. We also tried sleeping with the windows open and closed. Calling the repairman didn’t fix this problem. We also had this exact same problem in the Shangri-La Hotel in Shangri-La. They seem to like you to sleep in super hot rooms. And they called our room at 10 pm the first night to send up our passports. The call woke us up because we were dead asleep. We’d checked in at 6 pm and it would have made much more sense to send them up to us right away or the next morning, instead of disturbing us.
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Date of stay: October 2019Trip type: Traveled with friends
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Response from communicationsslls, Public Relations Manager at Shangri-La Hotel, Lhasa
Responded Nov 7, 2019
Dear Value Guest Greetings from Shangri-La Hotel Lhasa! Thank you very much for your recent visit with us. We truly appreciate you taking time to share your experience with us, and we learn a lots from your commnets that our service and facility still has huge space to improve as meet every guests expectation, firstly we sincerely apologize for thermostat problem and wake up call for disturbing the sleep, and also your valuable reviews greatly assists us in our continuous effort to improve and maintain our standards. We hope this experience has not marred your overall impression of the Shangri-La Hotel, Lhasa, and hope you will give us a chance to serve you again in the near future. After receiving your comments, the management of our hotel paid close attention to the incident, and immediately launched an internal investigation, and carefully made relevant analysis and solutions. Strengthen staff training and service detail management to avoid similar situations and continue to implement our usual hospitality. Your valuable comments and suggestions will help us to better serve our guests. I sincerely hope that you can regain your confidence in our service level and look forward to welcoming you again in the future.The Shangri-La Hotel, Lhasa strives to offer a warm hospitality for our guests. We look forward to welcoming you back to Shangri-La Hotel, Lhasa. Tashi Delek! Yours sincerely, Marketing and media department, shangri-la hotel, Lhasa
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PRICE RANGE
$71 - $225 (Based on Average Rates for a Standard Room)
LOCATION
ChinaTibetLhasa
NUMBER OF ROOMS
289
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Frequently Asked Questions about Shangri-La Hotel, Lhasa
Which popular attractions are close to Shangri-La Hotel, Lhasa?
Nearby attractions include Potala Palace (0.3 miles), Norbulingka (Precious Stone Garden) (0.2 miles), and Tibet Museum (0.2 miles).
What are some of the property amenities at Shangri-La Hotel, Lhasa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Shangri-La Hotel, Lhasa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Hotel, Lhasa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Shangri-La Hotel, Lhasa?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Shangri-La Hotel, Lhasa?
Conveniently located restaurants include Lhasa java coffee, XiZang NiuPai Restaurant, and Spinn Cafe and Tours.
Are there opportunities to exercise at Shangri-La Hotel, Lhasa?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Shangri-La Hotel, Lhasa have an airport shuttle?
Yes, Shangri-La Hotel, Lhasa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Hotel, Lhasa?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Hotel, Lhasa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La Hotel, Lhasa?
The staff speaks multiple languages, including English, Chinese, and Hindi.