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No.329 Zhongyang Road, Gulou District Gulou District, Nanjing 210037 China
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Traveler (1872)
Dining (553)
Room & Suite (120)
What is Travelers’ Choice?
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 07/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Nanjing
Updated 07/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 2,007 hotels in Nanjing
Location
4.6
Cleanliness
4.5
Service
4.4
Value
4.4
Travelers' Choice

Finding an ideal luxury hotel in Nanjing does not have to be difficult. Welcome to Shangri-la Hotel Nanjing, a nice option for travelers like you.

You’ll enjoy relaxing rooms that offer a flat screen TV, air conditioning, and a minibar, and you can stay connected during your stay as Shangri-la Hotel Nanjing offers guests free wifi.

The hotel features room service and a concierge. Plus, Shangri-la Hotel Nanjing offers a pool and breakfast, providing a pleasant respite from your busy day. For guests with a vehicle, free parking is available.

While staying at Shangri-la Hotel Nanjing, visitors can check out Nanjing Drum-tower (1.4 mi) and Jiming Temple (1.4 mi), some of Nanjing's top attractions.

While in Nanjing be sure to experience local hotpot favorites at Haidilao Hot Pot (ZhongHuan GuoJi), Haidilao Hot Pot (Xin ShiJi), or Little Sheep Hot Pot (GuangZhou Road).

There is no shortage of things to do in the area: explore popular parks such as Purple Mountain (Zijin Shan), XuanWu Park, and Nanjing Lovers' Garden.

Shangri-la Hotel Nanjing puts the best of Nanjing at your fingertips, making your stay both relaxing and enjoyable.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Airport transportation
Business Center with Internet Access
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Concierge
Doorperson
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Park View
Languages Spoken
Chinese
Hotel links
Special Offer:Exclusive Member Rate
4495Reviews0Q+A41Room tips
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Stanley Leung wrote a review Dec 2021
San Francisco, California241 contributions65 helpful votes
+1
This is a review regarding my family experience at the Shangri-La Nanjing Cafe Xuan Christmas Eve Buffet Dinner. I’m going to start of by saying I have the upmost respect for Shangri-La Hotel & Resorts for its reputation and demonstration of exceptional Asian hotel hospitality. As for how I perceive my Cafe Xuan experience on Christmas Eve 2021, I can’t say that I absolutely hated it, but it’s more or less a cause of concern for the hotel F&B management on the food safety front. I had many great Shangri-La meal experiences. Two of which were at the Yi Cafe in Shanghai Pudong’s Shangri-La hotel. The brand’s dinner buffet was very impressive to the point that we decided to go to this hotel in Nanjing, instead of the hotel we actually stayed at (InterContinental Nanjing) to have the dinner in the Cafe Xuan. I made a reservation literally the morning of the earliest possible day to book the Christmas Eve buffet table via the Shangri-La website. I was literally the first one to book this buffet, as my confirmation number was literally #00001. We were disappointed by how the cafe did not give us a good table, despite being the first ones to reserve. Our table was in the far corner seeing nothing but a construction site. Furthermore, the table was far away from the raffle draw. We couldn’t even hear any raffle numbers being called out from the speaker at the stage. I had to stand near the stage whilst people were passing by with food at sudden directions, as I stared at my family’s raffle tickets and tried to see if we won anything. It was certainly a dangerous thing to do. I do have to compliment the hotel for coming up with great raffle rewards. One example with the two nights at Shanghai Pudong’s Shangri-La with Disneyland tickets was certainly tempting. Food was certainly a very controversial and difficult concept to comment on in this review. I’m going to start off by saying that the level of selections was absolutely world-class. The massive problem I have was how the food was made, executed and presented to us at the table, along with some perhaps problematic service issues. Hotel dinner buffets of course aren’t going to be reasonably priced, but it is imperative that hotel delivers according to how they priced buffets. Buffets will never be perfect, but I expect the defined price to be justified to the product. 688 RMB at an original price with us using a 100 RMB discount from the DaZhongDianPing (大众点评)APP is quite high but understandable for a Christmas buffet. If everything was done correctly, I would have said it was well worth it. Unfortunately for the following cases, it was not even worth the time being there. One of main highlights advertised on the photographs of 大众点评was the roast section. For this case, we are talking about the Christmas Roast Turkey, Christmas Ham and Steak and other items that I guess would normally be there. Everything was presented on a large warm plate separate this the photo shown in the review. Everything was then precut, and then transported to that platter you see in the photo. That is cross contamination right there, a major health and safety risk that is basic across many restaurants. I would not serve anyone with dietary preferences like that. There’s a mix between turkey, pork and beef all on one plate together. I would have had someone man the carving station and fresh carve everything. That way, it would have been more cleaner and safer. Furthermore, the pre-cut turkey I had without any traditional gravy (big disappointment), was luke warm and dry upon immediate consumption. Luke warm or not warm enough food was a common occurrence in our experience at Cafe Xuan. One prime example was elements of the a la carte service, in which select items were distributed by the serving staff. The Cantonese Buddha Over The Wall Soup was served barely warm. It was tasty though, but I would have wanted it warmer. Unfortunately, that was the same for the Lobster Bisque served with a pastry cap on top. The soup’s temperature upon eating was simply way too low for proper eating temperature. Some dishes took too long to serve, and the result of getting it was simply not worth the time taken. Waiting roughly 45 minutes for a defrosted, small, yet too low temperature Boston lobster with cheese was not worth the wait. The lobster was simply tasteless and rubbery. The pan seared Fois Gras was also a somewhat of an disaster. Upon being served, the fois gras was pink in the inside and under-seasoned. It was like eating raw fat with a bunch of strawberry sauce overwhelming the horrible texture. Fois gras is supposed to be cooked all the way through and well-seasoned, to get that charred melty goose liver flavor that is commonly done in other places. Luckily, a waiter managed to get my fois gras replaced. I’m glad that they were facilitating. In fact, all the hard working serving staffs have done a professional job. Before I continue with my next case that has played a significant role in the purpose of me writing this review, I would like to ask for the special attention of the following managers: General Manager Steven Zhang Director of Sales and Marketing Christine Cao The Unnamed Head of the F&B Department of Shangri-La Nanjing The Restaurant Manager of Cafe Xuan Mr. Zhang, Ms. Cao and the rest of those mentioned, this is one complaint that shall not under any circumstances be taken lightly at all. I am APPALLED by what has transpired by this incident. The buffet was serving a special that was carted out that evening which was the Spanish Paella. Upon tasting it, THERE WAS STILL RAW WHITE WINE IN THE PAELLA. THE ENTIRE SPOONFUL THAT I TOOK A BITE OUT OF THAT SMALL BOWL TASTED OF RAW WHITE WINE. The wine’s alcohol NEVER burned off. You HAD MULTIPLE CHEFS SERVE THAT PAELLA TO ROUGHLY ELEMENTARY SCHOOL CHILDREN! It just shows you how NEGLECTFUL the kitchen was. I can tell that behind those kitchen doors, NOBODY TASTE TESTED the Paella BEFORE SERVING. I want TOP MANAGEMENT to READ THIS, AND READ THIS CAREFULLY: YOU SERVED CHILDREN RAW ALCOHOL! DO YOU HAVE ANY CLUE HOW DANGEROUS THAT WAS??? We’re talking about CHILDREN who were probably not even TEN, being served unchecked paella with RAW ALCOHOL. The kitchen was SOLEY RESPONSIBLE for this UNACCEPTABLE MISTAKE. To literally prove my point, we had to ask the Cantonese speaking chef from Guangxi to put that bowl of Paella in the MICROWAVE, to burn the rest of the alcohol down. The kitchen and hotel management needs to WAKE UP. This is the second ranked hotel on TripAdvisor in Nanjing, IT DOES NOT reflect the safety and standards this hotel has as of Christmas Eve. What a SHAMEFUL way to ask parents for bring revenue into this hotel! By risking small children from eating unsafe foods with raw alcohol in them. If I was to choose between eating in InterContinental Nanjing for Christmas Eve dinner as I did in 2020, and Shangri-La’s Cafe Xuan this year, IT IS OBVIOUS that I would have chosen InterContinental!!! Overall, to the parents looking to have buffet dinner here… DON’T GO HERE! That is unless you want to taste test dishes before serving to children, BECAUSE THE KITCHEN WOULDN’T! It is NOT WORTH 688RMB, yet alone the DISCOUNT price of 588RMB. Management shall be held responsible TO THE LAST YUAN OF REVENUE we pay them! What a HORRIBLE WAY to spend Christmas Eve! I spent time online, and my family spent money booking this dinner. It all went down like a NIGHTMARE on Christmas Eve… I hope management takes this review SERIOUSLY. It has left another BAD IMPRESSION for me on the entire Shangri-La brand…
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Date of stay: December 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Kasivia wrote a review Jul 2021
Nanjing, China130 contributions72 helpful votes
Very nice stay at one of our favorite Nanjing properties. Quality service with extra touches and excellent lounge experience. Short walk to Xuanwu lake and surrounds. For my money this hotel and the Kempinski are the best places to stay in wonderful Nanjing!
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Date of stay: May 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Victor H wrote a review Mar 2021
Shanghai, China283 contributions99 helpful votes
The service and facilities in this Shangri La are pretty good standard but not luxury. Checking, restaurant, breakfast and Gym were all good. We had an afternoon tea at the Horizon club lounge with the family staycation package. The lounge was very comfortable with high ceilings and very large and with view on the Xianwu lake. The afternoon tea was "cheap" one part of package. The free upgrade of room for Golden Circle was poor. I did not feel I had an upgrade. Room has a 90's style though I read the hotel opened in 2014 only! No real luxury but very practical room, everything worked though I did not watch TV. Good for business trips, close to Nanjing train station, one subway station away only and a 5 minute walk to Xinmofang subway station. They have big banquet hall for company seminars or events etc. Wife and I enjoyed my lunch at the Jiangnan Wok restaurant in the hotel.
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Date of stay: March 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Seat 2A wrote a review Mar 2021
Melbourne,Australia153 contributions180 helpful votes
This is a typical Shangri-la, meaning lots of marble, chandeliers and shiny surfaces, but also spacious and comfortable rooms, and well-trained, friendly and helpful staff. I enjoyed my 2-night stay here, particularly since the weekend rate offered excellent value, but that was perhaps due to its rather remote location - around 10 minutes' drive from the Xinjiekou shopping area, with very few restaurants or shops in the immediate vicinity. Slept soundly in a comfortable bed, while free and fast Wi-Fi, sound insulation, blackout curtains and strong hot water pressure in the shower rounded off a no-surprises Shangri-la experience. The buffet breakfast offered the usual vast selection of local and Western favourites, including many delicious cooked-to-order delicacies, including noodles, dumplings, etc. There were numerous tables piled with dirty dishes, which suggested that there weren't enough staff to cope with the breakfast crowds. The heated indoor pool and comprehensively-equipped gym met all of my exercise needs, and all public areas were immaculately maintained. Disturbing to see the lifeguard at the pool (yellow and red uniform) sitting in guest chairs playing with his phone, then climbing up to the lifeguard chair, then spitting a few times on to the floor, in front of several guests. Overall, great value, but one needs to budget extra time and $$$ for taxis/Didi to get anywhere meaningful.
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Date of stay: March 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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NA B wrote a review Dec 2020
179 contributions35 helpful votes
Location: The location of the hotel is mostly quiet. We appreciated the close proximity to the subway station as well as Xuanwu Lake. Taking transport to visit downtown areas was also easy. We would recommend this hotel to people who are wanting a quiet location. Staff: We felt the staff of this hotel were genuinely kind and wanted to be of assistance. However, most staff could not converse in English with ease. Asking simple questions/requests was OK though. Horizon Lounge: This is a nice space with views of the lake. the staff were courteous. However the food and cocktail options were very poor. We recommend people visit the lounge to enjoy the view. We do not recommend the food and drinks in this club lounge. Food: We found that the food at the breakfast buffet on 2nd floor, as well as horizon club room on the 40th floor, was always cold. This was a huge issue for us. Also, we found the Western options to be limited and tasteless. For example, I asked for an omelette but it was undercooked, so I gave up on eating western food and ate mainly fruit and drank coffee. From our perspective, we would describe the buffet breakfast menu at Nanjing Shangri-La Hotel as a budget Chinese-food menu. The food in the Horizon Lounge was also a dismal experience. We make this judgement by comparing it to other Shangri-La Hotels restaurants we have visited. We would not recommend eating at this hotel. Hotel structure: While the hotel was only built in 2014, it has not been maintained well. We noticed multiple defects that had not been repaired. We recommend the hotel invest in up-keeping the physical appearance of the hotel. Room: The room furnishings were old, stained, and frayed. The glass windows were dirty and didn't not allow us to enjoy the view. The mirrors and surfaces had not been cleaned well and we could see smudge marks from the previous room occupants. There was also hair on the floor that would get tangled in our feet when we didn't use the slippers. It was a gross experience! We strongly recommend that the hotel 1) refurbish the rooms and 2) train house keeping on how to ensure the rooms are hygienically clean immediately. Bathroom: We were very disappointed with the bathroom. For example, in our bathroom (#3711), the bathtub top had been broken in two different locations and was poorly fixed with cheap plaster. Also, the panel on the side of the bathtub appeared to be loose/broken. In the shower, the shower fixture has been connected in a way that does not allow for the shower to spray forward unless the shower head was slightly unscrewed/loosened. Further, water would leak from the shower onto the floor outside every-time we took a shower, even though the door was fully closed. Also, for some unknown reason, there was a cheap plastic stool in the shower. What was that for? Despite staying in the suite, the shower was TINY! Barely 1m x 1m. The face mirror on the left side was loose/broken. For a suite, we were HUGELY disappointed with the bathroom experience. The purpose of our visit and selecting a suite was to relax. We were not able to relax! We don't recommend people to select a suite at Shangri-La Nanjing. Fitness: The fitness area had a good choice of equipment. The dry-sauna room was heated-well with a nice pine smell. However, the change room smelt like vomit! The steam-sauna was broken! In fact, it appeared to have mold growing inside it! There were only three hot reclining chairs, which were occupied by people using their mobile phones while people were walking around naked. We felt our privacy was at risk because people could be recording. We recommend Shangri-La hotel prohibit the use of mobile phones in change-rooms. Overall: We booked Shangri-La Hotel - Nanjing because it is supposed to be a luxury hotel and we wanted to relax during Christmas. Our experience was negative. We regret booking this hotel. Accordingly, our impression of the Shangri-La brand has been negatively impacted by this experience. We are not sure if we will continue to stay at Shangri-La hotels in the future again.
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Date of stay: December 2020
Cleanliness
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Sleep Quality
Room Tip: Choose a different hotel. But, if you insist on staying here, choose a room facing Xuanwu lake.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Uros wrote a review Apr 2020
Nanjing, China2 contributions1 helpful vote
I love the food. Compliments to chef👨‍🍳 Ivan and his staff. The service is spotless, courtesy to lovely Audrey. The sunrise view on the Xuanwu lake from 40. floor makes it worthwhile to wake up early😁
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Date of stay: April 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Y Z wrote a review Mar 2020
Munich, Germany25 contributions12 helpful votes
Location next to a big park and ancient city wall. Nice staff. Large rooms well equipped, I had luck with the view Very good gym with all gears one needs Great breakfast serving international and local choice
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Date of stay: December 2019
Location
Cleanliness
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Abramis wrote a review Mar 2020
Hangzhou, China2055 contributions302 helpful votes
+1
We had friendly check-in at their lounge on 40th floor. It took little bit longer than we expected, but we got refreshments from the lounge. Horizon club room was basically good, but it had lot of wasted space. Sleep quality was very good. Good bed and pillows. Toilet was large and in all ways good. Tv is already on small side. View on Xuan Wu lake is ok from the higher floors. Horizon Club snack during day time were not so special, but their durian pastry was awesome. Soft drink selection, tea and coffee more or less was just ok. Food at club lounge must be improved a lot. Most of the food was not really tasty. The variety was enough, but taste was not what I personally would expect in Shangri-La. Alcoholic beverages were just about ok. Surely plenty of room for improvement. Breakfast had pretty limited selection. In general I was not satisfied with the overall quality of the breakfast. We did order some omelettes, which were just ok. Beef noodle soup was good. They had also quite tasty danish. Fruit selection was not big enough. Bacon was too dry and char kuey teow had 0 taste. Baked beans were fine. Coffee and orange juice was good. They also brought us some espresso & latte to our table. 3.5 stars for breakfast. Final verdict: Hotel is pretty much ok. Service also. They speak mainly decent English (in case needed). 4 stars total rating should be about right.
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Date of stay: December 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Peter Gehpunkt wrote a review Feb 2020
Kuantan, Malaysia16 contributions
Excellent staying, we stay here already for one year as a longterm guest. And really enjoying the staying in Shangri-La Hotel. Within this year we met so many nice hotel employees they really want that you feel home. Special service we receive on the 40th floor in the Horizon Club. The stuff there treats you really nicely. You really feel that you are like at home. We want give a special thank you for their efforts and service on the Horizon Club to, Alice, Hinz, Audrey and Sophie. They really are professional service people. They almost can read your mind for what you want ask for and provide you the things before you just ask for. It‘s really great to stay there. We really enjoy every day to stay in the Shangri-La Hotel. Rarely to find such professional stuff. They can really deal with all kind of customers. Thank you!!!
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Date of stay: September 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Harsh Dhingra wrote a review Dec 2019
New Delhi, India77 contributions60 helpful votes
My second stay and I love it . Great hotel , good spacious clean rooms , excellent staff with Food options during Breakfast . Pool bar should not be missed . Near by lake as a walk option or jogging is recommended
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Date of stay: December 2019Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Molly Z, Public Relations Manager at Shangri-La Nanjing
Responded Dec 22, 2019
Dear guest, thank you for staying at Shangri-La Hotel, Nanjing and for sharing your experience with us. Glad to know that you are satisfied with service and environment. We will certainly share your kind words with the broader team. I look forward to welcoming you back very soon for another delightful stay!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$114 - $144 (Based on Average Rates for a Standard Room)
LOCATION
ChinaJiangsuNanjing
NUMBER OF ROOMS
450
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Frequently Asked Questions about Shangri-La Nanjing
Which popular attractions are close to Shangri-La Nanjing?
Nearby attractions include Xuanwu lake (0.4 miles), XuanWu Park (0.6 miles), and Nanjing International Plaza (0.4 miles).
What are some of the property amenities at Shangri-La Nanjing?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Shangri-La Nanjing?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Nanjing?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Shangri-La Nanjing?
Yes, free parking is available to guests.
What are some restaurants close to Shangri-La Nanjing?
Conveniently located restaurants include JiangNan Wok, Nanjing Impressions (Jinmaohui), and HuiWei Ya XueFen Si Tang (ShiZiLou).
Are there opportunities to exercise at Shangri-La Nanjing?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Shangri-La Nanjing have airport transportation?
Yes, Shangri-La Nanjing offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Nanjing?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Nanjing offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Shangri-La Nanjing?
Many travelers enjoy visiting The Memorial of the Nanjing Massacre (3.7 miles), Sun Yatsen Mausoleum (Zhongshan Ling) (4.3 miles), and Nanjing City Wall (Ming City Wall) (1.0 miles).