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Crowne Plaza Nanjing Hotel & Suites

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Crowne Plaza Nanjing Hotel & Suites
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384 Reviews from our TripAdvisor Community

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Showing 116: English reviews
Los Angeles, California
Reviewed 1 week ago

The hotel is in the middle of the busy city, yet the room was extremely quiet. You could see the traffic below but you could not hear it. As a light sleeper I loved it. The room was perfectly clean and comfortable. The staff was wonderful and stretched out to assist with my needs. English spoken by many. As a...

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Helpful?
Thank Henry099
Manchester, United Kingdom
Reviewed October 30, 2016 via mobile

Stayed for 1 night. Located in an office building. Entrance is on ground floor, reception on the 7th and breakfast on yet another floor. All public areas are very gaudy. I was told I was being upgraded from a superior room to a suite. I would hardly call it a suite - there were a couple of what appeared to...

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Helpful?
Thank adeandyo
Management response:

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. I will forward your concern to the administration and supervision authorities of the hotel and our Guest Relations Department. Rest assured that these issues will be looked into....

Saline, Michigan
Reviewed October 21, 2016 via mobile

Luckily I only had to stay one night. They first asked me if I would take a smoking room and I said no. So they upgraded me to a non smoking room (allegedly). The suite was fairly large but smelled of smoke and the clothes I slept in smelled like smoke the next morning. The room was dated, not very...

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Helpful?
Thank Intopia
Management response:

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for any inconvenience you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely

Shanghai Region, China
Reviewed August 28, 2016 via mobile

I have been coming to the Crowne Plaza in Nanjing for years as our office is located in the same building. However, the hotel is below standard and really just so so. Old, worn out, not really clean, hardly English speaking staff, bad food and drinks quality, poor service... I would not stay for a single night if it was...

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Helpful?
Thank DrGRO
Management response:

Dear Guest, Thank you very much for choosing our hotel during your stay in Nanjing.I would like to offer a sincere apology. I apologize for any inconvenience that you have experienced. Because customer service is very important to us, I will forward your concern to the administration and supervision authorities of the hotel and our Guest Relations Department. While we...

Taipei
Reviewed July 21, 2016

This hotel was surrounded by department stores, subway station, restaurants and some nice shops in the most popular district of Nanjing. You can easily find that this hotel is more convenient than your image. Hotel staff also quite good & friendly but the suggested price is higher than similar local hotels like Jin-lin hotel. So.. please remember to join the...

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Helpful?
Thank StephenHuang
CPNJ2001, Manager at Crowne Plaza Nanjing Hotel & Suites, responded to this review

Dear Guest, Thank you very much for choosing our hotel during your stay in Nanjing. We are very happy that you enjoy your staying here! It is our pleasure to serve you, warmly welcome back again!

Worcester, United Kingdom
Reviewed June 8, 2016

I am an IHG Reward holder, and wherever possible I stay in a group Hotel. I found the reception staff to be curt in their attitude, made no mention of my membership and generally were unhelpful. In reception there is a clear notice advising guests of the currency exchange rate for both cash and travel cheques and yet when approached...

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Helpful?
Thank photographie1659
CPNJ2001, Manager at Crowne Plaza Nanjing Hotel & Suites, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

Haarlem
Reviewed June 1, 2016

We were glad that upon arrival we were upgraded to a Club room and found it adequate for one night. Breakfast was OK, but nothing to write home about. Decoration of hotel is outdated and could do with a more modern touch. Location is right above a large shopping mall and there are plenty restaurants around. Good for short visit...

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Helpful?
Thank Frank H
CPNJ2001, Manager at Crowne Plaza Nanjing Hotel & Suites, responded to this review

Dear Guest, Thank you very much for choosing our hotel during your stay in Nanjing. We appreciate your comments and will share these with our team so that we can continue to improve our hotel facility. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

Hong Kong, China
Reviewed May 17, 2016

We stayed here for just one night in a brief visit to Nanjing, and had selected the hotel mainly for the convenience of its central location in the heart of the city. This is probably about all we can say for the hotel. By present day expectation of hotels in major Chinese cities and the standard of those of the...

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Thank Cletus L
CPNJ2001, Manager at Crowne Plaza Nanjing Hotel & Suites, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for any inconvenience you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another...

Singleton, Australia
Reviewed May 7, 2016

In the heart of the city of Nanjing lies Crowne Plaza Nanjing Suites. Upon arrival, do not be surprised that you look as if you are entering an office block. The hotel is part of the office block and as such, shares the same entrance. The actual lobby is on the 7th floor. The lobby is bright and looks very...

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Thank aussie_fireblade
CPNJ2001, Manager at Crowne Plaza Nanjing Hotel & Suites, responded to this review

Dear Guest, Thank you very much for choosing our hotel during your stay in Nanjing. We are very happy that you enjoy your staying here! It is our pleasure to serve you, warmly welcome back again! Thank you for taking time out of your busy day to leave us a candid review. Once again, thank you for your precious time...

Shanghai, China
Reviewed March 3, 2016

The hotel itself might be, as some reviews said, a bit aged, my room is still clean, well-maintained and spacious. The housekeeping and service also exceed my expectation. The room was well prepared and I got the late check out easily. Bed is large sized. Had a good rest in the hotel. However, the hotel is not perfect. Only 2...

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Helpful?
Thank maximus_fabio
CPNJ2001, Manager at Crowne Plaza Nanjing Hotel & Suites, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We will pay more attention to the public area smoking bans . We hope you will visit us again.

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Amenities

Highlights
  • Spa
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Spa
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Smoking rooms available
  • Accessible rooms
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast Available
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Nanjing Hotel and Suites conveniently located in the business and commercial center of the vibrant city of Nanjing, with exceptionally easy access to neighboring corporate offices, luxury shopping centers, banks and other financial institutions. Crowne Plaza Nanjing, tallest hotel in the city, occupying the floors of 37-51 in a commercial complex offers a panoramic view of the entire city. The hotel has 282 well furnished guest rooms, majority of which are over 60 square meters, providing all the comfort and business facilities that frequent business travelers may expect. Crowne Plaza Nanjing offers two dining experiences. Angus Grill, an elegant grill room with comfortable surrounding, serves quality steak and seafood. Spice Market offers all day international buffet with a wide selection of worldwide wines. Like every other Crowne Plaza sister hotels, Crowne Plaza Nanjing, with state of the art meeting facilities, is committed to deliver the brand promise to make every event of yours a great success. Crowne Plaza Nanjing is 42 kilometers away from Nanjing Lukou International airport, 15 minutes from railway station and most scenic spots in town. ... more   less 

Additional Information about Crowne Plaza Nanjing Hotel & Suites

Address: No.89 Hanzhong Road, Baixia District | Golden Eagle Plaza A, Xinjiekou, Nanjing 210029, China
Location: China > Jiangsu > Nanjing
Price Range: $76 - $95 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Nanjing Hotel & Suites 4*
Number of rooms: 319
Reservation Options:
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Also Known As:
Crowne Plaza Nanjing Hotel And Suites
Crowne Plaza Nanjing Hotel Nanjing
Hotel Style:
#9 Spa Hotel in Nanjing
#14 Best Value Hotel in Nanjing
#22 Luxury Hotel in Nanjing
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Questions & Answers

Questions? Get answers from Crowne Plaza Nanjing Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose corner rooms on non smoking floors if you do not smoke.”
 of 5 bubbles gnoh89, Sep 19, 2014 | Read review
“Go as high as you can to avoid road noise.”
 of 5 bubbles DHGreen, Jun 18, 2014 | Read review
“High floors, away from the lifts”
 of 5 bubbles traveller_au97, Mar 10, 2014 | Read review
“- Upper level rooms to avoid noise of the surrounding construction sites. - Rooms above the main entrance of the hotel are located away from the main roads which cross before the hotel.”
 of 5 bubbles Brugst, Sep 3, 2013 | Read review
“My room was very nice, cant imagine they arent all like that”
 of 5 bubbles bestyearnow, Jul 7, 2013 | Read review
5 of 5
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