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Crowne Plaza Nanjing Hotel & Suites

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Crowne Plaza Nanjing Hotel & Suites
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377 Reviews from our TripAdvisor Community

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Showing 113: English reviews
Shanghai Region, China
Level Contributor
71 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

I have been coming to the Crowne Plaza in Nanjing for years as our office is located in the same building. However, the hotel is below standard and really just so so. Old, worn out, not really clean, hardly English speaking staff, bad food and drinks quality, poor service... I would not stay for a single night if it was... More 

Helpful?
Thank DrGRO
Management response:

Dear Guest, Thank you very much for choosing our hotel during your stay in Nanjing.I would like to offer a sincere apology. I apologize for any inconvenience that you have experienced. Because customer service is very important to us, I will forward your concern to the administration and supervision authorities of the hotel and our Guest Relations Department. While we... More 

Taipei
Level Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 21, 2016

This hotel was surrounded by department stores, subway station, restaurants and some nice shops in the most popular district of Nanjing. You can easily find that this hotel is more convenient than your image. Hotel staff also quite good & friendly but the suggested price is higher than similar local hotels like Jin-lin hotel. So.. please remember to join the... More 

Helpful?
Thank StephenHuang
CPNJ2001, Manager at Crowne Plaza Nanjing Hotel & Suites, responded to this review

Dear Guest, Thank you very much for choosing our hotel during your stay in Nanjing. We are very happy that you enjoy your staying here! It is our pleasure to serve you, warmly welcome back again! More 

Worcester, United Kingdom
Level Contributor
97 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
2 of 5 stars Reviewed June 8, 2016

I am an IHG Reward holder, and wherever possible I stay in a group Hotel. I found the reception staff to be curt in their attitude, made no mention of my membership and generally were unhelpful. In reception there is a clear notice advising guests of the currency exchange rate for both cash and travel cheques and yet when approached... More 

Helpful?
Thank photographie1659
CPNJ2001, Manager at Crowne Plaza Nanjing Hotel & Suites, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. More 

Haarlem
Level Contributor
98 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
3 of 5 stars Reviewed June 1, 2016

We were glad that upon arrival we were upgraded to a Club room and found it adequate for one night. Breakfast was OK, but nothing to write home about. Decoration of hotel is outdated and could do with a more modern touch. Location is right above a large shopping mall and there are plenty restaurants around. Good for short visit... More 

Helpful?
Thank Frank H
CPNJ2001, Manager at Crowne Plaza Nanjing Hotel & Suites, responded to this review

Dear Guest, Thank you very much for choosing our hotel during your stay in Nanjing. We appreciate your comments and will share these with our team so that we can continue to improve our hotel facility. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. More 

Hong Kong, China
Level Contributor
152 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
3 of 5 stars Reviewed May 17, 2016

We stayed here for just one night in a brief visit to Nanjing, and had selected the hotel mainly for the convenience of its central location in the heart of the city. This is probably about all we can say for the hotel. By present day expectation of hotels in major Chinese cities and the standard of those of the... More 

Helpful?
Thank Cletus L
CPNJ2001, Manager at Crowne Plaza Nanjing Hotel & Suites, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for any inconvenience you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another... More 

Singleton, Australia
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 7, 2016

In the heart of the city of Nanjing lies Crowne Plaza Nanjing Suites. Upon arrival, do not be surprised that you look as if you are entering an office block. The hotel is part of the office block and as such, shares the same entrance. The actual lobby is on the 7th floor. The lobby is bright and looks very... More 

Helpful?
Thank aussie_fireblade
CPNJ2001, Manager at Crowne Plaza Nanjing Hotel & Suites, responded to this review

Dear Guest, Thank you very much for choosing our hotel during your stay in Nanjing. We are very happy that you enjoy your staying here! It is our pleasure to serve you, warmly welcome back again! Thank you for taking time out of your busy day to leave us a candid review. Once again, thank you for your precious time... More 

Shanghai, China
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed March 3, 2016

The hotel itself might be, as some reviews said, a bit aged, my room is still clean, well-maintained and spacious. The housekeeping and service also exceed my expectation. The room was well prepared and I got the late check out easily. Bed is large sized. Had a good rest in the hotel. However, the hotel is not perfect. Only 2... More 

Helpful?
Thank maximus_fabio
CPNJ2001, Manager at Crowne Plaza Nanjing Hotel & Suites, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We will pay more attention to the public area smoking bans . We hope you will visit us again. More 

Kuusisto
Level Contributor
109 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed January 20, 2016

This is typical Crowne Plaza hotel. Everything is in order and works well. Rooms are nice for short business trips. Location is quite ok and so is breakfast. There is nothing I can complain, but nothing I will tell to my granchildren when I have them.

Helpful?
Thank Kimmo S
CPNJ2001, Manager at Crowne Plaza Nanjing Hotel & Suites, responded to this review

Dear Guest, Thank you very much for choosing our hotel during your stay in Nanjing. Thank you for taking time out of your busy day to leave us a candid review. We truly value your comments to further improve our services and standards. It is our pleasure to serve you, warmly welcome back again! More 

Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed December 1, 2015 via mobile

On arrival at the hotel I was greeted by the usual concierge who recognised me after previous visits. This is not the first time he has done so with often 6 months or more in between stays in this hotel. Sadly I did not get his name but he was, as always incredibly helpful and an asset to your team.... More 

Helpful?
Thank Sean O
CPNJ2001, Manager at Crowne Plaza Nanjing Hotel & Suites, responded to this review

Dear Guest, Thank you very much for choosing our hotel during your stay in Nanjing.We are very happy that you enjoy your staying here! We are located in the downtown. Many shopping malls and supermarkets just next to us. The metro station Xinjiekou just 1 minutes walk from our hotel. The historic spots like ChaoTian Palace, The Presidential Palace will... More 

Lommel, Belgium
Level Contributor
104 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed November 21, 2015

location is very good if you want to be in the city of Nanjing. very close (5 min walk) of the crossing station of the metro's. Close to all big malls and in the neighbourhood you can find everything. The hotel is normal. Was great 7 years ago. Now there are much more lux. hotels for the same price but... More 

Helpful?
Thank Koen B
CPNJ2001, Manager at Crowne Plaza Nanjing Hotel & Suites, responded to this review

Dear Guest, Thank you very much for choosing our hotel during your stay in Nanjing. We are located in the downtown. Many shopping malls and supermarkets just next to us. The metro station Xinjiekou just 1 minutes walk from our hotel. The historic spots like ChaoTian Palace, The Presidential Palace will take you about 15 minutes walk. I would like... More 

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Amenities

Highlights
  • Spa
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Spa
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Smoking rooms available
  • Accessible rooms
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast Available
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Nanjing Hotel and Suites conveniently located in the business and commercial center of the vibrant city of Nanjing, with exceptionally easy access to neighboring corporate offices, luxury shopping centers, banks and other financial institutions. Crowne Plaza Nanjing, tallest hotel in the city, occupying the floors of 37-51 in a commercial complex offers a panoramic view of the entire city. The hotel has 282 well furnished guest rooms, majority of which are over 60 square meters, providing all the comfort and business facilities that frequent business travelers may expect. Crowne Plaza Nanjing offers two dining experiences. Angus Grill, an elegant grill room with comfortable surrounding, serves quality steak and seafood. Spice Market offers all day international buffet with a wide selection of worldwide wines. Like every other Crowne Plaza sister hotels, Crowne Plaza Nanjing, with state of the art meeting facilities, is committed to deliver the brand promise to make every event of yours a great success. Crowne Plaza Nanjing is 42 kilometers away from Nanjing Lukou International airport, 15 minutes from railway station and most scenic spots in town. ... more   less 

Additional Information about Crowne Plaza Nanjing Hotel & Suites

Address: NO. 89 Hanzhong Road | Golden Eagle Plaza A, Xinjiekou, Nanjing 210029, China
Location: China > Jiangsu > Nanjing
Price Range: $79 - $118 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Nanjing Hotel & Suites 4*
Number of rooms: 319
Reservation Options:
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Also Known As:
Crowne Plaza Nanjing Hotel And Suites
Crowne Plaza Nanjing Hotel Nanjing
Hotel Style:
#7 Spa Hotel in Nanjing
#12 Best Value Hotel in Nanjing
#19 Luxury Hotel in Nanjing
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