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Sheraton Nanjing Kingsley Hotel and Towers

Traveler (231)
Room & Suite (66)
Dining (12)

About

#38 of 2,112 hotels in Nanjing
Location
Cleanliness
Service
Value
On the banks of the mighty Yangtze River, Sheraton Nanjing Kingsley Hotel & Towers honors Nanjing's rich history and its place as China's "Southern Capital." With a prime location near the center of the city's Xinjiekou financial and shopping area, several restaurants and nightspots are nearby, and the majestic Hanzhong Gate is just a five-minute walk away.Accented with traditional designs, our 350 guest rooms are mini-retreats, with sitting rooms for unwinding, satellite television and room service for a cozy night in, and a helpful butler service that is on call 24 hours a day.
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Property amenities
Room service
Restaurant
Pool
Fitness Center with Gym / Workout Room
Free parking
Bar/Lounge
Free High Speed Internet (WiFi)
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Public Wifi
Wheelchair access
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Room features
Air conditioning
Minibar
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Mid-range
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544Reviews
0Q+A
23Room tips
Traveler rating
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Popular mentions
I stayed at Sheraton Nanjing Kingsley Hotel & Towers for 3 nights and the overall experience was good (but not excellent). The pros: great location (Xinjiekou area), tons of good restaurants, coffee shops, and so on, and walking distance to subway stations; free Internet with
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Response from SheratonNanjing K, Manager at Sheraton Nanjing Kingsley Hotel and Towers
Responded 6 days ago
Dear Guest, Thanks for staying with us in Sheraton Nanjing Kingsley and completing the questionnaire. In the feedback, you commented hotel’s facilities were very old. Please accept my sincere apology on not meeting your expectation. At present, our hotel is upgrading guest rooms(25 -28F) , which may have some impact on other floors. We will end as soon as possible. We are looking forward to welcome you back, if there is anything I can do to make your stay more comfortable, please just let me know.
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I have stayed at the hotel in august 2017 for 16 days and will be returning next week for another 16 days. Lovely staff, clean hotel room and nice hotel location, 5 minutes waking distance to nearest subway station. I received a free upgrade to a suite, even before I was a
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Response from SheratonNanjing K, Manager at Sheraton Nanjing Kingsley Hotel and Towers
Responded 1 week ago
Dear Zak, Thanks for stay with us in Sheraton Nanjing and complete the questionnaire. At Sheraton, we believe life is better when shared. Mr.Zak, If you get a chance when you stay with us again, please go to the 6th floor to see our Sheraton Fitness Centre and swimming pool featuring the very latest Techno gym equipment. We are looking forward to welcome you back. If there is anything we can do to make your stay more comfortable, please let us know.
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Firstly we had to queue for the best part of half an hour to check in. Only 1 staff member was on duty to start with, then eventually a 2nd appeared and finally a 3rd. Then when we got to our room we found that it was already occupied by someone else. Fortunately they sorted
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Response from SheratonNanjing K, Manager at Sheraton Nanjing Kingsley Hotel and Towers
Responded 1 week ago
Dear guest, Thanks for stay with us in Sheraton Nanjing and gave your comments on product and service. Please accept my sincere apologies on not meeting your expectations. We are really regret that some mistake makes you confused, apologize for this again. We've discussed your question and some measures have been taken to avoid this kind of errors. We are looking forward to welcome you back and if there is anything which we can do to make your stay more comfortable, please just let us know. Best regards.
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+1
As a frequent Sheraton guest I like to book a club room, which gives me accès to the Sheraton lounge. It’s one of my favorite perks at Sheraton. So Like always I booked a club room. But then the twist came. I had no accès to the lounge????. If I wanted accès I had to book a
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Response from SheratonNanjing K, Manager at Sheraton Nanjing Kingsley Hotel and Towers
Responded Dec 14, 2018
Dear Guest:Warm greetings from Sheraton Nanjing Kingsley Hotel & Towers. Thank you for staying with us and your neutral feedback.We regret to hear about some unsatisfied you experienced regarding our hotel. We will collect and pay attention the each problems from valuable feedback to improve on them. We do still hope for an opportunity to serve you in the future.
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The front desk are great. Great service. The concierge doesn’t speak English it’s very difficult to communicate. The rooms are very old and outdated the shower a major catastrophe. Old no pressure and temp nit regulated going from very hot to very cold every minute. The bed
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Response from SheratonNanjing K, Manager at Sheraton Nanjing Kingsley Hotel and Towers
Responded Oct 17, 2018
Dear Guest, Thanks for stay with us in Sheraton Nanjing and giving feedback. We really appreciate your kind praise and we won't stop keep training to our associates. We are looking forward to welcome you back, if there is anything we can do to make your stay more comfortable, please just let us know.
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PRICE RANGE
$80 - $112 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
金丝利喜来登大酒店金丝利喜来登南京金丝利喜来登sheraton nanjing kingsley hotelnanjing sheraton
LOCATION
ChinaJiangsuNanjing
NUMBER OF ROOMS
350
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