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InterContinental Nanjing

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No.1 Zhongyang Road, Gulou District, Nanjing 210008 China
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1120)
Room & Suite (187)
Dining (98)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental Nanjing
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 2,002 hotels in Nanjing
Location
Cleanliness
Service
Value
Travelers' Choice

InterContinental Nanjing is an excellent choice for travelers visiting Nanjing, offering a luxury environment alongside many helpful amenities designed to enhance your stay.

Nearby landmarks such as NanJing 1912 JieQu (1.4 mi) and Ruins of the Ming Palace (2.8 mi) make InterContinental Nanjing a great place to stay when visiting Nanjing.

InterContinental Nanjing offers guests an array of room amenities including a flat screen TV, air conditioning, and a minibar, and getting online is possible, as free wifi is available.

The hotel offers a 24 hour front desk, room service, and a concierge, to make your visit even more pleasant. The property also features a pool and an on-site restaurant. Guests arriving by vehicle have access to free parking.

Nanjing has plenty of seafood restaurants. So when you’re here, be sure to check out popular spots like Selección Española, JinLiang SuanCai Yu (NingHai Road Xin), and Tairyo (Zhongshan Road), which are serving up some great dishes.

If you’re looking for things to do, you can check out Nanjing City Wall (Ming City Wall) (0.5 mi), Jiming Temple (0.8 mi), or XuanWu Park (0.7 mi), which are popular attractions amongst tourists, and they are all within walking distance.

Enjoy your stay in Nanjing!

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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Restaurant
Airport transportation
Business Center with Internet Access
Conference facilities
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Rooftop bar
Breakfast buffet
Car hire
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Safe
VIP room facilities
Minibar
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Lake View
Languages Spoken
English, Chinese
1522Reviews7Q+A98Room tips
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Stanley Leung wrote a review Dec 2021
San Francisco, California196 contributions55 helpful votes
+1
Last year I stayed at the Nanjing InterContinental Hotel. It was a rather disorganized stay, with near overpays and 30 minutes spent at check-in. I wrote a mediocre review about the hotel almost a year ago. I spent the entire train journey from Nanjing back to Shanghai writing about it. Now as I return this time, I’m very happy to write about this year’s Christmas stay at this magnificent hotel. As the newly appointed Spire Ambassador, I was really pleased to what my family and I have experienced. We came to this hotel from Christmas Eve (12/24/2021) and left on Boxing Day (12/26/2021). I booked the 100SQM One Bedroom Suite one or two months prior. That was for 3 people. The price of 3754 RMB for two nights came with the entire Club InterContinental experience. On the morning prior to our afternoon journey to Nanjing, I received a call from what I believed to be either the Club InterContinental Team or the Front Office. They called to confirm my arrival time of 5PM, and to help arrange a complimentary extra bed. To their credit, they helped get the extra bed setup for free amid myself telling them briefly about the not so great previous year’s stay. I also requested a higher floor suite and a lake view. Upon arrival, we were asked on phone to proceed directly to the Club InterContinental Lounge on the 47th floor for check-in. From there we were checked in by Club InterContinental Lounge Manager Alison Li, assisted by Club Lounge Attendants Alice Huang and Tiffany Jiang. Check-in although was shorter, it took an extensive 18 minutes and 38 seconds to finish up payments, health code checks, filling out health declaration forms, passport registrations, and finally handing in the key cards plus the Ambassador drink vouchers and 120 RMB food credit. One thing to note that should be taken seriously, is to next time not put guests’ bank cards into the key card sleeve. It can cause some damage to the bank cards, when sandwiched with other key cards. We were escorted to Suite 7121 by Alison. To our surprise, we were suite upgraded to the Deluxe Lake View Executive Suite. She introduced the Christmas pastries waiting for us, and told us to ask if we needed help. The Deluxe Lake View Executive Suite covers a total whopping 130SQM in area coverage. The main beauty of the suite is the Xuanwu Lake view with much of the additional northern city in view. The suite has anything you would need in one with an extra special twist. It has a long hallway containing the shower, toilet, dual-sinks, bathtub, closet area, makeup desk, and all the amenities you need including the Salvatore Ferragamo Soap and Shower Amenities. One thing to improve there is the need to add two doors between the bathroom area and the master bedroom. There was two hallway entrances that didn’t have doors to the bathroom. One open hallway view from bedroom leaves the shower and bathtub openly exposed. Allison to her credit did address the problem and offered us to move to another suite. We figured that the suite is too comfortable, so we chose to stay. It was nice seeing that touch of responsibility. There is a master bedroom with lamps, a small TV, power outlets, lighting control panels and a comfy king bed. Next to it is an office with all the essentials needed for a basic office. This is followed by a living space including couches, a bigger TV, dining table and a space to put the rollaway bed. In addition, we have an powder room and a pantry room with its own sink and fridge. Overall, an impressive suite with just the minor renovations issue with the missing two doors in the bathroom. We had a light bulb pop, it was promptly changed at the request to Allison. The Club Lounge was a very spectacular one. It has its own all open hours non-alcoholic bar service. A very comfortable and modern seating area with its own office spaces, meeting spaces and buffet area for its great afternoon tea and happy hour service. We had a great afternoon tea service consisting of some mini cakes and fruit. We also had a great happy hour service consisting of some excellent yellow croaker and mini-dinner buffet items. It was all done by the great and phenomenal service on-ground service team of Club Agents Alisa Liu, Allison and Tiffany. We would further like to thank Alisa for the 75 Anniversary Special InterContinental Cocktail, and making it without prior notice. An above and beyond experience at the lounge. Breakfast was great with all the attentive service and food options available. The attentive and phenomenal service was conducted by Cafe Horizon Serving Staff Members Jeremy Ji and Ruby Yin. If there was some bring the Cafe can improve on, it is to implement a fresh egg station which should include omelettes, scrambled eggs and proper Eggs Benedict. However, we did like the Duck Blood Noodles and the Lean Pork and 1000 Year Old Egg Congee. Concierge was quite helpful too. We managed to get some masks thanks to Chief Concierge Staff Member Nic Ren. We were helped in and out of our taxi my Sam Jang and the rest of the concierge lobby team. We managed to reserve a Dim Sum buffet lunch at the Yue Cui Xuan Cantonese Restaurant thanks to Allison. We had a good but more to be improved on dim sum buffet. As frequent Dim Sum eaters, here are our findings: Steamed Beef balls need to be bigger and well presented. Sticky rice chicken dumpling needs to be more well presented and up to proper scale. Shrimp dumplings were dominated by a big shrimp and nothing else, there for it needs some bamboo shoots according the traditional recipe. The fried salt water dumplings need more filling. The Compoy Egg White Fried Rice was dry. We had to ask to refill hot water in the tea pot instead of servers manually coming to fill the pot. The steamed chicken feet was well done though, along with the Beef Hefun Noodles. A further review written by my father will be further evaluate and examine the restaurant on 大众点评 DaZhongDianPing by the account name: [上海南京快閃行者]. We would like to thank Manager Nakra Zhang, and servers Vivian Yu and Beryl Wang. We were checked out and escorted to the elevator by Alice from the Club Lounge in no time. Everyone at the hotel was attentive and professional. We’d like to thank the hotel for giving us a great hotel experience. Overall, this was certainly a great way to kick of the winter holidays. Everything room and service wise was phenomenal and well-improved since my last trip last year. Of all the 19 InterContinental Hotels I visited, this is one that will be memorable for us. I have ranked this hotel #10 out of 19 InterContinental hotels in terms of performance. Hopefully the hotel will further improve any design issues and food when I return. I look forward to coming back!!!
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Date of stay: December 2021Trip type: Traveled with family
Room Tip: Book with the Club InterContinental Access
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Response from Stella Peng, Other at InterContinental Nanjing
Responded 3 weeks ago
Dear Stanley1588, We would like to take this opportunity to thank you for your feedback and comments regarding your recent visit to our property. We are extremely delighted to see that you enjoyed and were happy with our facilities and services provided by our team member. It is most rewarding to learn that our hospitality is appreciated by our guests and we will do our best to keep up the standard to always meet with our guest's expectations. Once again, thank you very much for your observations and fine compliments during your special time with us. We look forward to the privilege and pleasure of serving you again at InterContinental Nanjing.
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Corinna D wrote a review Jul 2021
5 contributions
A friend recommended this hotel because it is the highest building in Nanjing. And actually, I am still here. Tonight is my last night. I just want to point out some problems I have with this hotel while I am still here : 1. When I arrived, I was very tired and feeling dizzy. I wanted to order food but I cannot find the menu. THEY SHOULD HAVE A SIGN THAT SAYS WHERE TO FIND THE MENU. So I called the room service and told them I cannot find the room food menu. The person who answered said that someone will come to my room to show me where it is. But I clearly said I am very tired and not feeling well, I do not want anyone in the room right now. Yes still someone came to disturb me and also gave me a dirty looking menu which I threw away eventually in the trash. 2. There was no movies available in my TV. 3. The dirty menu that I threw away in the trash can was put back in the drawer by the cleaning service the next day when they "cleaned" my room. THE MENU WAS ALREADY IN THE TRASH AND IT IS VERY DIRTY, WHY WOULD YOU PUT IT BACK IN THE DRAWER? 4. OMG. One of the sides of my bath tub is broken. And it is dirty!!!!! The side is so dirty!! So disgusting. 5. Room smells dirty, like old filthy room. So I asked room service for a room spray with fragrance to make my room smell nice. BUT THEY DID NOT UNDERSTAND. Instead, an ayi came to spray stinky lysol or whatever chemical it is that she brought and sprayed it all over the dirty carpet. I ended up buying my own cheap perfume at Miniso. 6. At the breakfast buffet, a waitress was so nice enough to accompany me to a table. Take note: I came at 7 AM and there were only 5 of us there at the breakfast place. She got me a table by the entrance WHERE THERE WAS NO VIEW. I did not know that the restaurant is big. So when I was walking around to get some food, I realized that there are better seats inside with amazing view of the city! Omg I am so upset why would this waitress give me a table inside at an ugly spot where there are so many other tables inside with the view of the city. I don't understand why the staff is so stupid. 7. When I went to the pool, the staff there was kind to lend me a swimming cap.... But they GAVE ME SWIMMING CAP FOR KIDS!!!!!!! Omg I'm losing my patience. Why are your staff not smart? I'm sorry for saying this but I think they are so stupid. I try to be as patient as I can but my patience is so short when the service is terrible. 8. Lastly, I ordered food room service for lunch and left the tray outside. I called the room service to pick it up and the staff who answered agreed that I just leave it outside my door. After that, I went outside to explore the city. And when I got back to my hotel room after 3 hours or so, OMG, why is the tray still there? Nobody collected the tray?!?! But why??????? I'm very disappointed. I'm never coming back to this hotel. I have attached pictures of the dirty menu and dirty broken bath tub.
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Date of stay: July 2021Trip type: Traveled solo
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Response from Yap Billy, 总经理 at InterContinental Nanjing
Responded Jul 10, 2021
Dear corinnad915, Thank you so much for taking the time to share your feedback following your recent stay with us. We are sorry to read that your experience at InterContinental Nanjing did not meet your expectations and would like to offer our sincere apologies for the poor service you have received. Please accept our apologies for the inconvenience this has caused. Regarding the breakfast offered fell short of you expectation.Your valuable feedback has been shared with our Director of Food and Beverage and we have already taken actions to reinforce the training, just to ensure this will not happen again. Once again, thank you very much for your feedback, and welcome you back in the near future to restore your confidence in our hotel.
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Ryang wrote a review May 2021
1 contribution2 helpful votes
I booked a room for my parents in China to stay at the hotel for one night during labor holiday. We booked it through the company’s website as their website claiming that you could get full refund as long as canceling within 24 hours. We wanted the hotel to charge through the credit card we left online and that’s when the nightmare begins. Hour 0-hour 2: thank you for your request we will work on it. Hour 2- hour 4: we have an Alipay QR code maybe you can scan this one (unfortunately the QR code is only for mainland China use) Hour 4- hour 5: we need you to write an authorization confirmation letter with all your credit card info. You also need to take a picture of the card and we assure you your info is safe. Yes handwriting version is fine. Hour 6: finally they put a pre- auth on my card. It’s 2am US time and I eventually could go to bed. Hour 7: sorry handwriting confirmation letter is not enough we need a print only version although they have exactly same content. I do not understand why it is SO difficult for an international hotel group to process an international credit card when it’s not present. Lessons learned - their internal payment system SUCKs when you’re trying to purchase the room remotely with a foreign card. Use the third party agency (like TripAdvisor, Expedia) instead.
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Date of stay: May 2021Trip type: Traveled with family
1 Helpful vote
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Response from Yap Billy, 总经理 at InterContinental Nanjing
Responded May 5, 2021
Dear ryang11041104, Thank you so much for taking the time to share your feedback following your recent stay with us. I was sorry to read that your experience at InterContinental Nanjing did not meet your expectations and would like to offer our sincere apologies for the poor service you have received. Please accept our apologies for the inconvenience this has caused. Once again, thank you very much for your feedback, and welcome you back in the near future to restore your confidence in our hotel.
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PlatinumForeverDUS wrote a review Apr 2021
Shanghai, China2399 contributions237 helpful votes
+1
Stayed 3 nights over Easter Holidays resp. Qingming Festival and enjoyed the excellent location, great service and the wonderful from the 65th floor (lake view). We had three wonderful breakfasts and two great dinners at the hotel (45th floor) - all dishes were at very high quality and we enjoyed the top service. GM Billy Yap even provided personal assistance / advice for our individual tourism program - highly appreciated - thank you very much and see you soon again ...
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Date of stay: April 2021Trip type: Traveled with family
2 Helpful votes
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Response from Yap Billy, 总经理 at InterContinental Nanjing
Responded Apr 5, 2021
Dear Guest, Thank you for submitting a wonderful comment of your experience in our hotel. We are truly happy and appreciated to know that, we have succeeded in creating a memorable experience for you to have a great time at InterContinental Nanjing. Thank you once again and we look forward to welcoming you back soon to InterContinental Nanjing.
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Chris Harris wrote a review Jan 2021
Suzhou, China12 contributions
We loved Nanjing as a city to visit for New Year 2020 and will definitely return to see the Memorial Hall as it was fully booked for a week in advance. The Confucius Temple is a must see, and a trip to Purple Mountain is a must do. Nanjing is a vibrant, busy city, with much to offer and to enjoy. Very much looking forward to another visit. The Intercontinental Hotel has some issues: - Our room on arrival was not ready (2pm and booked a week in advance) - We were offered another room which was ready for 200 RMB more but on departure we were charged 466 RMB. - At the bar there were no cocktails we could buy on New Year's Eve but others who were not expats were served. Similarly we were told the bar closed at midnight. It closed around 1.30am. - At breakfast we were told no tables were available and we should wait. Others who were not expats were given tables. The hotel itself is a delight with views of mountains and small islands. Rooms are spacious, comfortable and modern with everything you could need to enjoy a stay. We really have had a New Year to remember forever in Nanjing. Yet, sadly, we will never choose Intercontinental again.
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Date of stay: January 2021Trip type: Traveled as a couple
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Response from Yap Billy, 总经理 at InterContinental Nanjing
Responded Jan 4, 2021
Dear Guest, Thank you so much for taking the time to share your feedback following your recent stay with us. I was sorry to read that your experience at InterContinental Nanjing did not meet your expectations and would like to offer our sincere apologies for the poor service you have received. Actually we respect every guest in hotel, regardless of nationality. The indoor ticket is selling in the hotel party on the eve of the new year. The ticket is purchased on the hotel owned wechat mall. Our Prime Bar is normally closed on 1am and the NYE will be 1.30am. Once again, We are sorry that our staff fell short of you expectation.Your valuable feedback has been shared with management and we have already taken actions to reinforce the training. We will follow up internally in each of the areas to ensure that future guests do not have the same experience and thank you for your feedback. We do hope to welcome you back staying with us in the near future to restore your confidence in our hotel.
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PRICE RANGE
$125 - $201 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental nanjing hotel nanjing
LOCATION
ChinaJiangsuNanjing
NUMBER OF ROOMS
433
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Frequently Asked Questions about InterContinental Nanjing
Which popular attractions are close to InterContinental Nanjing?
Nearby attractions include XuanWu Park (0.7 miles), Nanjing City Wall (Ming City Wall) (0.5 miles), and John-Rabe House (0.7 miles).
What are some of the property amenities at InterContinental Nanjing?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at InterContinental Nanjing?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Nanjing?
Guests can enjoy a rooftop bar and an on-site restaurant during their stay.
Is parking available at InterContinental Nanjing?
Yes, parking is available to guests.
What are some restaurants close to InterContinental Nanjing?
Conveniently located restaurants include Nanjing Impressions (Shiziqiao), He Xiang Hui (BeiJing West Road), and AL-JANNAT Indian Restaurant (Halal, Muslim).
Are there opportunities to exercise at InterContinental Nanjing?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does InterContinental Nanjing have airport transportation?
Yes, InterContinental Nanjing offers airport transportation for guests. We recommend calling ahead to confirm details.
Is InterContinental Nanjing located near the city center?
Yes, it is 0.8 miles away from the center of Nanjing.
Are any cleaning services offered at InterContinental Nanjing?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Nanjing offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.