1) My room is generally clean, bedsheets and towels were changed frequently such that I didn't get bitten by bed mites this time. Thanks to the diligent housekeeping lady called Ah Hong who is in charged of 31/F. 2) The air-con in my room is very noisy such that it gives me headache sometimes and the noise also affected my sleep quality. The air-con thermostat in my room doesn't work and it is temperamental. Hence, I am not able to set the room temperature to a degree that I feel comfortable and warm during cold days in the winter. My room temperature is often colder than the exterior winter temperature. I have repeatedly informed the hotel front desk but their in-house technician couldn't solve the problem. 3) Hotel front desk staff's attitude need to improve to be more customer centric, respectful and helpful towards long-stay guests. Sometimes, I feel that they take us for granted, arrogant and slow in serving us. 4) The dining room ladies' are friendly and efficient. They keep the place clean, replenish the food, juice and coffee well. Instead of just bread and jam each morning, the food variety should be more varied and wider in choice for a 4* hotel, and it will be good to provide some cereal, milk, cold cuts like ham and cheese, yogurt and eggs for breakfast. 5) The hotel should also make long stay room rates more competitive and cheaper than its "best rates" for short stay guests. …
One of the best price-value hotel in town! Located close to the MTR, a lot of eating options and a convenience store just in the corner. The room looks very clean, every is shinny. Very comfortable and the air conditional control actually works!
A nice budget hotel with good location, as total 3 night I stay. Since I only spend a nighttime and the housekeeping is not necessary for me, but the RA is asked me any items is need to fill when she met me in morning, she is careing and show the professional in her job : )
wifi - i have 4 device accessed wifi in first week, but when the new device is replaced as 4th device, it will indicated I have reached the limitation of device. And the front desk never response quickly my problem but sending someone dont know computer system to waste my time. And she even don't exam my broken chair probably but finally I have my new chair and sit safety the next day.
For the money, you get excellent service and place to stay. It's no frills, but I couldn't find a better place for the price and location. From recent HK riots and covid 19, I club fortress hill never let me down.
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