Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Nina Hotel Tsuen Wan West is a genuine Hong Kong landmark that presides over the Kowloon Peninsula’s Western edge. Standing between Tai Mo Shan mountain and the Rambler Channel, it was originally planned to be the world’s tallest building. However, its proximity to the airport flightpath led to it becoming the two sparkling sister towers of today. This Nina’s location is packed with appeals. Firstly, getting here is easy. It’s less than 20 minutes by road from Central, Tsim Sha Tsui is a 12 minute train ride, and the international airport is 25 minutes by the highway. So you see, it’s an efficient base from which to explore. But be warned, you may not want to leave.
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Nina Hotel Tsuen Wan West is a favorite among travelers for its abundance of amenities such as a swimming pool and gym, nestled in a convenient location near shopping venues. The hotel's atmosphere is frequently commended for its comfort, cleanliness, and spaciousness, offering scenic views and meticulously designed spaces.
While the rooms are appreciated for their size and vistas, some guests have pointed out issues with cleanliness and outdated decor. Nevertheless, the value stands out, with many finding the rates reasonable for the quality and services received, including the highly praised attentive and helpful staff.
Location
Convenient
Atmosphere
Inviting
Rooms
Spacious
Value
Cost-effective
Cleanliness
Meticulous
Service
Attentive
Amenities
Comprehensive
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Room attendant Eddie is incredibly attentive and takes care of every detail, making our stay truly enjoyable. Every day, he ensured that our room was spotless and perfectly organized, creating a comfortable and relaxing environment. What impressed us the most was his thoughtfulness—he noticed that we needed drinking water prepared an entire case of bottled water for us. This kind of service is truly appreciated. He always greeted us with a warm smile and made sure we had everything we needed without us even asking. His professionalism and dedication went beyond our expectations. Thanks to Eddie, our stay was not only pleasant but also felt exceptionally welcoming. His attention to detail and genuine care left a lasting impression on us. If we ever visit again, we would definitely choose this hotel without hesitation, knowing that staff like Eddie are part of the team. His service is outstanding and deserves the highest praise. This was by far the best housekeeping experience we have ever had, and we highly recommend staying here!
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cyrus Hung, Guest Services / Front Office at Nina Hotel Tsuen Wan West
Responded 4 weeks ago
Dear Valued Guest, Thank you for your kind feedback! We’re thrilled to hear you enjoyed your stay and appreciated Eddie’s attentive service. It’s wonderful to know you would recommend our hotel to your friends and family. We look forward to welcoming you back in the near future!
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I wanted to take a moment to share my amazing experience in the 10/F common area, which has been made even more special by the outstanding efforts of Vera, Winnie, and Kennis. The moment I step into the 10/F common area, I'm greeted by an inviting and well - designed space. The layout is a perfect blend of functionality and aesthetics. There are comfortable sofas arranged in cozy groups, creating an ideal setting for casual conversations or impromptu meetings. The large, floor - to - ceiling windows not only flood the area with natural light but also offer a breathtaking view of the cityscape, making it a pleasure to spend time here, whether it's during a coffee break or a lunch hour. The common area also features a well - equipped kitchenette. It's stocked with all the essentials, from high - quality coffee machines to a variety of teas. This makes it convenient for everyone to prepare a quick beverage or a light snack. The cleanliness of the kitchenette is always top - notch, which is a testament to the care put into maintaining the space. There is also a space for leisure reading and chatting, and there is also a separate room for guests to play or work, such as: watching movies, experiencing PS5, holding meetings, etc.
The Exceptional Employees: Vera, Winnie, and Kennis. Vera, Winnie, and Kennis are the true gems that make the 10/F common area such a wonderful place. Their attention to detail and commitment to providing excellent service are truly remarkable.
Vera is always there with a warm smile and a helpful attitude. She goes out of her way to ensure that everyone in the common area has what they need. She has good ability to handle problems independently and can often solve problems effectively when customers raise them. When encountering individual incidents that cannot be handled, we can still respond to customers in a kind and polite manner.
Winnie always noticed when someone was looking for/using a particular item. For example, when the residents are cooking, she will pay attention to some details on the utensils and remind them to be careful about how to use them because most of the recent residents are foreigners or elderly people.
Kennis is the person behind the seamless operation of the technical aspects of the common area. Whenever there are any issues with the Wi - Fi, the coffee machines, or the audio - visual equipment, Kennis is quick to respond and resolve the problem. His technical expertise and efficiency ensure that we can always make the most of the facilities in the common area without any disruptions. Overall, the 10/F common area, combined with the outstanding service provided by Vera, Winnie, and Kennis, has created an environment that is both productive and enjoyable. I'm truly grateful for their hard work and dedication, and I hope that their efforts are recognized and appreciated.
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Date of stay: January 2025Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cyrus Hung, Guest Services / Front Office at Nina Hotel Tsuen Wan West
Responded Feb 5, 2025
Dear Valued Guest, Thank you for taking the time to share your exceptional experience with us. We are particularly pleased to learn of the outstanding service provided by Vera, Winnie, and Kennis. Their dedication to creating a welcoming environment and attending to guests' needs with warmth and efficiency is the hallmark of our commitment to excellence. We strive to maintain the highest standards in all aspects of our service, and it's rewarding to know that our efforts have contributed to your enjoyment. We look forward to continuing to exceed your expectations during your stay with us.
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A lot to digest? Read an AI-generated summary of recent traveler reviews.
I was deeply satisfied with my stay at the Nina Hotel in Hong Kong. First of all, the hotel is in an excellent location, located in the city center and close to many important tourist attractions, making it convenient for us to explore the city.
The hotel's service staff (Xu Xiaofeng, Bihua) all showed a professional and friendly attitude. Not only did they provide me with a prompt and accurate check-in service, but any questions or needs we had were immediately answered with expertise and assistance.
Additionally, I was impressed with the comfort and facilities of the room. The beds are comfortable, the environment is clean, and it is equipped with a modern entertainment system and free WiFi. The bathroom facilities are also well-equipped, allowing me to relax and unwind after a busy day.
The hotel provides a rich breakfast selection, with a variety of Chinese and Western dishes, and the food is fresh and delicious. It is a good start for me every morning. Additionally, the hotel's fitness center made me feel right at home.
Overall, I am very satisfied with my stay at L'hotel Hong Kong. The location, service, comfort and facilities all exceeded my expectations. I would highly recommend this hotel to friends traveling to Hong Kong.
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Date of stay: October 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The lobby staff is very courteous, friendly and the location of the hotel is very good. Up to the floor of the room, the air in the hallway is fresh and no smell of smoke, the room has a large TV, the room is large and two beds are a large bed. Daily supplies are clean, hygiene is also good, and there is a large glass that can view the sea view of Tinkou Bridge. On several websites have looked at the top few, the housewife watched a lot, the attitude is good and the hallway saw that we all greeted, smiled, asked me about the goods of the day is not enough? Good heart, next time will introduce friends to stay.
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Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
During my recent stay at the West Ruxin Hotel in Tsuen Wan, I met an excellent room attendant who surprised me with her service attitude and quality of work. From the first day of my stay, she greeted us with a friendly smile and warm greetings. She showed great professionalism and meticulous work attitude every time she cleaned the room.
Not only did she make sure the room was spotless, she also paid special attention to my personal needs. Every time I needed extra towels or toiletries, she could quickly provide them to me as if they were an unknown prophet.
In addition to this, she has shown a very high level of room finishing. The beds are always very flat and the pillows are always very comfortable to place and place. Not only does she pay attention to the cleaning of large pieces, she also pays attention to every little stain on the carpet and cleans it carefully. This meticulous service from her makes me feel very comfortable and relaxed.
Her service is not limited to room cleaning, but is also reflected in her sincere attitude towards each guest. Every time I met her in the hallway, she greeted me kindly and asked if I needed any help. Knowing that we were from Singapore, she would also speak kindly to us in Mandarin. This warmth and care from her made my stay more enjoyable and memorable.
Overall, the room attendant displayed a high level of professionalism and service, and her efforts and efforts deserve the hotel's praise and recognition. Thanks again for adding a lot of good memories to my journey.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is conveniently located, the room is big enough, and the cleaning is timely. I called the front desk at 11 o'clock last night to ask if water could be delivered. The front desk immediately delivered it and the attitude was particularly good. The cleaning lady Qiao Yun was very considerate and met all the requirements written on paper. Nina is the hotel I will stay in every time I come to Hong Kong, and I also recommend it to my friends. Compared with five years ago, the room has improved a lot. There are many more USB ports in the room, and the conversion plug can be sent by the front desk. It is very convenient. When checking in, I asked for a room upgrade, and the front desk immediately agreed to do it. Although the hotel is in the south, there is no peculiar smell in the room, and the quilt and sheets are clean and dry. Nina is a hotel I must stay in when I come to Hong Kong, and I recommend it to all my friends.
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The first time I stayed at the Ruxin Hotel with my family of four, I was upgraded to a high-rise sea view room for free. I could see the beautiful sea view from the window, which was great. The room was very large, very suitable for a family, the decoration was very new, and the equipment was also very new. There were several large shopping malls downstairs, which was very convenient for shopping and eating. The Ruxin Garden, a large garden, was newly opened on the second floor, where you can stroll around. There was a swimming pool and a gym on the ninth floor. Nina's thoughtful service made us feel very warm. The cleaning lady Feng was very enthusiastic and attentive, and the room was cleaned very professionally and cleanly. The transportation nearby was convenient, and it was close to Disney and the airport. I will definitely recommend relatives and friends to come here in the future. I look forward to a pleasant trip.
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for 3 nights ,We loved our room and the view was spectacular from the 57th floor. The location was great being only a 5 to 10 minute walk under cover to the mtr and there are so many restaurants and food places nearby. The service was great and we would really like to thank 石萍 and Nina from house keeping who did an exceptional job making our room up each day..There is also an airport bus that leaves from right beside the hotel and is very convenient when carrying so much luggage.
We will come back from our next trip. Thank you
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip:Everything is great 😊
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marco Au Yeung, Guest Services / Front Office at Nina Hotel Tsuen Wan West
Responded May 23, 2024
Dear guest, Thank you for taking time to write us a hotel review and your recent stay with us. We are delighted to learn that you found our location convenient and was impressed by our Housekeeping team. We shall also pass on your comments to 石萍 and Nina. Thank you again, and we hope to have the opportunity to welcome you back on your next visit to Hong Kong.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My relatives have stayed at Nina Hotel before, so they recommended me to stay here. Today is my fourth day staying at this hotel. The hotel environment is very nice and clean. The room is larger than other hotels. It can be said that everything is available nearby, including several shopping malls. There are a lot of places to shop and eat around, and the transportation is very convenient. When I was about to go out today, I happened to see the housekeepers cleaning the room. The housekeepers were very polite and said hello to me. It was really troublesome for them to help me make the bed and clean the room every day. I especially remember Qiaoyun, Guijiao, Xiaofeng, Qiuyun and Xanna, another good thing is that the beds in the twin rooms are also 1.5 meters long, not like other hotels with small beds. The price/performance ratio is very high in Hong Kong. I will continue to choose to rent this hotel next time I come to Hong Kong.
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The front desk upgraded me to a high-rise sea view room for free. Nina, the floor cleaning lady, was very nice. She arranged a room with sea view, where you can see the Aoma Bridge and the sea. I heard that there were children, so two fences were added, which was very considerate. The children also liked to say hello to the cleaning lady. The bathroom was very clean. It is rare to see such a large room in Hong Kong. Double bed sea view room. Lixian sister was very professional and responsible, and she cleaned the room very hard. The room also prepared a lot of water, which is very expensive to buy water in Hong Kong. Give it a thumbs up. In terms of transportation, there is a direct airport bus downstairs. There are also Tsuen Wan West and Tsuen Wan Station nearby. You can walk there. I felt very good staying here this time, and I will stay here next time.
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Date of stay: April 2024Trip type: Traveled with family
Room Tip:有停车位
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
depending on the time of day, 20-30 mniutes from the airport to Nina Hotel. More in the other direction as the A31 will have many stops in Tsuen Wan and Tsing Yi.
There are more places to choose from in the Hong Kong area.
PRICE RANGE
$93 - $138 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
l`hotel nina et hong kong
FORMERLY KNOWN AS
L'hotel Nina et Convention Centre
LOCATION
ChinaHong KongNew Territories / Tsuen Wan
NUMBER OF ROOMS
1,608
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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