3 day quarantine at the mini queen room. Pros: - Very cozy and very clean room - complete room amenities - Chill vibes - Very thoughtfully designed to make the stay comfy- convenient app that lets you pick your food (many varieties), can order snacks, happy hour drinks, online classes, informative notifications re PCR testing, and we had a surprise card game to keep us entertained! - Responsive and friendly staff. Cons: - small room (but it’s HK) - poor sound isolation from the highway outside - aircon temperature control is not very good. - mini queen room is not designed for more than 2 people to work from home. Overall, we really enjoyed our quarantine here and low key wished we could’ve stayed longer.
In the past few days, I spent the 3-day mandatory quarantine stay at this hotel, choosing the mini-suite. Only after booking, I got to know that all mini-suites face Wong Chuk Hang Road, a 4-lane road that includes a flyover. I don't blame the hotel for that, and they were very kind to offer me a room on the 21st floor, with an open view. But if you're sensitive to noise, please be aware that this kind of room is noisy, especially noticeable at night and in the early hours, as the traffic is non-stop. My high rating goes to the service - very attentive - and in particular to the food, which is outstanding. My family and I went through various good quarantine hotels before, but the food served at Ovolo is much better than at any other (even 5-star) hotel. It is freshly made, healthy, and it offers interesting choices, including the 'social hour snack' and the daily desserts. I'd like to point out, though, a couple of things that the management should look into: 1) Two out of the three days I spent there, the smell of smoke outside my room was quite bad, and I informed the reception. As I smelled it, anyone from the hotel walking around the floor could, and I was surprised no action was taken even before I arrived besides spraying some deodorant after my complaint. I had no idea if it came from another room (by keeping the toilet window open and the toilet door closed, I believe that it was easy to have a smoke without triggering the fire alarm), or from the emergency exits/stairs located right next to my room. Maybe some staff would smoke there? It was annoying, as it seeped through the entrance door and came in every time I picked up my food. Thankfully, there was an air purifier in the room, but such inconvenience shouldn't happen, especially in good hotels. 2) The other strange thing was that the light in the toilet could not be switched off at any time of the day. The switch was blocked. They told me that it is the Government's mandatory rule to keep the ventilation on at all times (therefore the light on), but this never happened to me or my family - who went through quarantine elsewhere just a couple of weeks before - at any other hotel. I found it a waste of electricity. Other than that, the room is small but functional, nicely designed and well refurbished, and I would go back to Ovolo Southside again (choosing a room facing the greenery this time), especially for the food, highly commandable.…
I just had to comment on the exemplery set up and service provided by OVOLO SOUTHSIDE through the many complications of the Govt requirements and paperwork to be done for the quarantine period for all incoming travellers to HK. The numerous portals to register, food service, and so on were made easier by the notifications sent on the hotel app, and I actually enjoyed my solitary confinement for 3 days. Kudos to Ovolo team for this, plus the check in process made me feel welcome .
What Ovolo HK has done to me is absolutely UNACCEPTABLE and IRRATIONAL!!! So basically what happens is they charged me for 4 nights, but only allowed me to stay for 3 nights, plus WITHOUT refunding me the rest of one night room fee. I thought HK is a law-based society? Isn't this behaviour a daylight robbery? How come they stole a night (900 HKD) from me???
I had a wonderful 3 night stay at Ovolo Southside. Food was tasty, bed was comfy, and the room was cozy! Hotel was very thoughtful to provide amenities like reusable cutlery and was very responsive with requests. Also love the quirky touches - e.g. funny posters to lift up our spirits during our quarantine (which felt more like a stay cation)!
We appreciate the fantastic service provided by Ovolo. Specially we want to give a shout-out to the Sale Manager of Ovolo - Samuel Ho, for his professionalism and responsive service. Hope to always stay with you on future trips!
The service here is terrible. Basically they never answer phone, to the point I had to ring their sister hotel and ask them if they could help. If your thinking about using this for a quarantine hotel- don’t listen to the marketing crap- it’s not good at all. Beds are hard as a rock, they have air conditioning unit noise 24 hours none stop- even when air conditioning switched off. It’s just a bad experience. From what I can tell the place is managed by just 4 people who do not care at all. I just found the experience poor due to the staff. I certainly don’t recommend this place.
We heard such good things about the Ovolo that we felt grateful to get a one-bedroom suite for our mandatory quarantine, even though the price was super high. The actual experience, however, was dismayingly awful. The rooms were small and the furniture is cheap — the plastic desk and chair are uncomfortable for working, the beds and mattress are awful. We had understood from the room description that the suite would come with a sofa bed, but it did not (we were informed that all sofa beds were sold out - this would have been helpful to know before we booked, and also that rollaway beds are available only at a substantial additional charge - the suite isn’t really big enough for a rollaway anyway 😰). The blackout shades are frayed and some are off their tracks The food is bad to average - the theme of mainly vegetarian Indian food got old after day 3 - having the same menu for lunch and dinner shows minimal effort, and we should not have to pay extra for good options with meat. The walking pad in the room sounded great but was lumpy and uneven and the track slipped while walking on it)- which must be very dangerous The staff was sometimes unresponsive - and we never even had the courtesy of a reply to our email to management to raise our concerns during our stay. All of the above were not what we were led to expect, especially paying almost HKD 5,000 per night for the suite. We are both experienced at quarantine and had much better experiences (with 21 days quarantines at different hotels) last year, at a much lower price. The Kerry, for example; is miles better in terms of value and quality and luxury of the experience. This one felt less like a staycation and more like an ordeal to endure. None of us want to be in quarantine, but this one added insult to injury…
A genuine review here! We spent our mandatory 7 night stay at the hotel. The experience was great from them thinking about things you would need (cutlery sets, filled minibar, additional toiletries) through to great variety in the food every day (some of the curries are delicious) and an app that made ordering extras or getting advice really easy. They even threw in some surprise treats throughout the week that made us smile. We had a walking pad (recommended!) and microwave (hangover from when q was 3 weeks) in the room, which made the space a little bit tighter but that was our choice. The corner room had large windows that let in loads of sunlight and gave good views of Wong Chuk Hang. If we have to continue to go through quarantine then this place is where I would choose to do it. 5stars all round.…
Great hospitality and service of the staff at Ovolo Southside! Comfortable room with good views of the mountain and Aberdeen. Peaceful and quiet neighbourhood. Good variety of food and menus and prompt delivery of the meals. Useful messaging app to the staff who were ready to help with our needs. It's been a smooth and comfortable quarantine stay!