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Novotel Citygate Hong Kong

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#55 of 698 Hotels in Hong Kong
Certificate of Excellence
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Novotel Citygate Hong Kong
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3,421 Reviews from our TripAdvisor Community

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Showing 2,809: English reviews
United States
Level Contributor
45 reviews
9 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Initially my wife and I stayed in Central but upon a missed flight back to the States, we discovered the Novotel at CityGate and have continued to elect this hotel for each of our Hong Kong stays. Easy access to and from the airport -with the hotel shuttle, the Novotel is located at the end of the orange subway line... More 

Helpful?
Thank Henri Tascherea... H
redhill surrey
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Following a long overnight flight from Heathrow we arrived early at the hotel, expecting to have to store our luggage before getting our room we were surprise to be given the room early, which was very welcome. Went out for the day after a rest and travelled on the Cable car to the big budda well worth a visit. We... More 

Helpful?
Thank sugarpuffjane
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear sugarpuffjane, Thank you very much for taking the time to review your stay at Novotel Citygate. I am delighted to learn that we were able to extend you early access to your room upon your long flight from London and that you enjoyed your brief stay with us. We look forward to welcome you back. Yours sincerely Nicholas Cullum... More 

Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

A perfect one night stopover on way to Beijing from Australia Complimentary bus shuttle to and fro airport was easy to find and took approx 5/6 mins Our standard room was great size and layout, very comfortable bed , quiet( we were on Level 12 and end of corridor) and excellent bathroom and facilities Good choice for breakfast venues, 1/... More 

Helpful?
Thank Sandra D
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Sandra D, Thank you very much for your great review of Novotel Citygate. It is wonderful to read that you found the location and transfers convenient for your needs for a short transit stay. Thank you also for sharing with the readers the breakfast options and shopping attractions located in the adjoining Citygate Outlet Mall. We look forward to... More 

Tacoma, WA
Level Contributor
364 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was our first visit to HK and as this was the last night, we opted to stay at the Novotel Citygate because of it's proximity to the airport and the ease of using the free shuttle (Bay 29,30 at Terminal 2) which runs every 15 minutes. What we didn't know was that the hotel is connected to the Tung... More 

Helpful?
Thank County-Hunter
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear County-Hunter, Thank you for your wonderful review of Novotel Citygate, it is very much appreciated. I am delighted to read that we were able to suitably impress you during your stay; especially considering the hotel you were previously staying. Thank you for your comments in regards to Jeffrey, this will certainly motivate him to continue in such a positive... More 

Chicago, Illinois
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Novotel gives more value and better service than typical Airport hotel. Hotel is located next to Airport, just short walk to Terminal 2, and find Hotel Shuttles Bay no. 29-30. The driver was friendly. Once in a while, it is nice to stay in quiet Tung Chung neighborhood - away from bussling downtown. Citigate mal is located next door. Overall... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank QB2008
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear QB2008, Thank you for sharing your review of Novotel Citygate. Thank you also for your positive and constructive comments in regards to the hotel, its unique location and breakfast improvements. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager More 

Hong Kong
Level Contributor
136 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 211 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

It is an excellent airport hotel. It is also near Asiaworld Expo and Disneyland. Room 2005 is a spacious room (unlike 1706 in Novotel Century Hong Kong (in Wan Chai), which I was in a few days prior). It has separate shower and toilet stalls. A sink which doubles as a kitchen sink. I liked the Nespresso machine. Lots and... More 

Helpful?
Thank Capt Mark O
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Capt Mark O, Thank you for your great review of Novotel Citygate. I am delighted to learn that you enjoyed your stay with us, the wonderful location, the accommodation, the surrounding facilities and hotel amenities together with the complimentary airport transfers. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager More 

Singapore, Singapore
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Was there for 2 nights prior to our departure from HK. Chose the hotel as we were going to visit Ngong Ping 360, get some shopping done and have an easy transit to the HKIA. As expected of a established hotel chain, the facilities were well-up kept with good (although pricey) restaurant and café within the lobby. Service that greeted... More 

Helpful?
Thank CyndiAng
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear CyndiAng, Thank you for your very detailed review of Novotel Citygate. I am happy to read that you and your family enjoyed the upgraded accommodation during your stay with us. Please accept my apologies if the Premiere Lounge coffee machine was temporarily out of order during your stay; alternate arrangements should have been provided and I will certainly be... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago via mobile

It was unforgettable moment after long trip and tough bussiness day finished by warm and friendly welcome when reach late at this hotel. Quick check-in time, modern room interior, good service and helping hand hotel personnel, and convinient location inside big shopping mall and close to airport. Absolutely revommended hotel to stay.

Helpful?
Thank Azizah O
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Azizah O, Thank you very much for your wonderful review of Novotel Citygate. I am very happy to read that you enjoyed your stay, found the accommodation and location suitable to your needs and most importantly had a positive interaction with the team. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager More 

Hong Kong, China
1 review
3 of 5 stars Reviewed 1 week ago

Appreciate the service that front desk provided. Especially, the duty front desk manager on 23 Aug. He provide professional service to all customer. When a baby crying and shouting at the lobby, he went to appease immediately. He action can minimize thw affects to other customer and made baby feel comfortable.

Review collected in partnership with this hotel

Helpful?
Thank richellelau
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear richellelau, Thank you for taking the time to review your stay with us at Novotel Citygate. I am very happy to learn that the actions of the Duty Manager enhanced your overall impression and that you enjoyed your stay with us. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager More 

Hong Kong, China
1 review
5 of 5 stars Reviewed 1 week ago

I have stayed at this hotel a number of times and it continues to provide excellent service. Add that to the convenience it has with the adjacent MTR station (Tung Chung line) and the complimentary airport shuttle bus, and you have a winner. My only criticism is that sometimes it is difficult to get a reservation but that's only due... More 

Review collected in partnership with this hotel

Helpful?
Thank rjearp99
NovotelCitygate, Manager at Novotel Citygate Hong Kong, responded to this review

Dear rjearp99, Thank you very much for the amazing review. I have shared your positive feedback around the excellent service that you received during your stay with my team. The whole team was delighted to receive such great comments from a regular guest, so thank you for your repeat patronage and thank you again for the amazing review! Hope to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The only airport hotel in Hong Kong with city convenience, Novotel Hong Kong Citygate is just 5 minutes from Hong Kong International Airport and AsiaWorld-Expo. With direct access to MTR, it takes only 30 minutes to the city centre and Hong Kong Disneyland is 2 stops away. Enjoy spectacular views from the Ngong Ping Cable Car and discover bargain shopping at Citygate Outlets, both are at the doorstep. Features meeting facilities, two restaurants, a bar, a 24-hour gym and swimming pool. ... more   less 

Additional Information about Novotel Citygate Hong Kong

Address: No.51 Man Tung Road, Tung Chung, Hong Kong, China
Location: China > Hong Kong > Airport , Lantau Island
Price Range: $138 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Citygate Hong Kong 4*
Number of rooms: 440
Reservation Options:
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Also Known As:
Novotel Citygate Hong Kong Hotel Hong Kong
Accor Hong Kong
Novotel Hong Kong Airport
Hong Kong Novotel
Hotel Style:
#37 Business Hotel in Hong Kong
#41 Family Hotel in Hong Kong
#41 Romantic Hotel in Hong Kong
#50 Luxury Hotel in Hong Kong
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