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Novotel Citygate Hong Kong

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#54 of 699 Hotels in Hong Kong
Certificate of Excellence
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Novotel Citygate Hong Kong
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3,486 Reviews from our TripAdvisor Community

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Showing 2,862: English reviews
Medan, Indonesia
Level Contributor
10 reviews
8 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Room was big, the toilet also quite unique, cleanliness also good. Hotel connected to City gate outlet, which we can buy adidas, supermarket, etc. Also got a shuttle bus from HKIA to Novotel. The breakfast was great. And the concierge staff was very friendly, they give my 2 boys , each small souvnier which make my boys happy. Thanks for... More 

Helpful?
Thank StevenHasyim
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear StevenHasyim, Thank you so much for a great review of Novotel Citygate. I am delighted to learn that you and your family enjoyed your stay with us and you found our unique location suitable for your needs. Thank you also for your positive comments in regards to the accommodation, break fast and staff interaction. We look forward to welcome... More 

Navi Mumbai
1 review
5 of 5 stars Reviewed 2 days ago NEW

I stayed with family for a night and have been delighted with overall experience right from airport pick up,check in welcome drink,coffee shop for late night dinner,housekeeping,late check out by an hour and finally the airport drop. Location is just right as you are closer to the airport.Value for money.

Helpful?
Thank rajeshsharma9
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear rajeshsharma9, Thank you very much for your wonderful review of Novotel Citygate. It is great to hear that you and your family thoroughly enjoyed all aspects of your stay with us. We look forward to welcome you all back in the near future. Yours sincerely Nicholas Cullum General Manager More 

Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Excellent hotel, though my room was a little cramped and only had two twin size beds to sleep on. Other than that, it was a very nice room, good breakfast buffet, and lots of shops and other food close by.

Helpful?
Thank Jason L
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Jason L, Thank you very much for sharing your review of Novotel Citygate. I am very happy to hear that you enjoyed your stay, breakfast and our unique location. We look forward to welcome you back soon. Yours sincerely Nicholas Cullum General Manager More 

Australia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Hubby & I stayed at the Novotel Citygate Hong Kong on our way home from Paris. Chose it because of its value & because it was close to the airport. It exceeded our expectations. Staff were efficient & friendly. Our room was on the executive level and was very comfortable. After 3 weeks in Europe we simply sunk into the... More 

Helpful?
Thank AustraliaDiane
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear AustraliaDiane, Thank you so much for your wonderful review of Novotel Citygate. I am delighted to learn that we exceeded your expectations and provided a perfect end to your European vacation. We look forward to have your family come and stay with us when you are next in Hong Kong. Yours sincerely Nicholas Cullum General Manager More 

Leeds, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I chose the Citygate because of its proximity to the airport and it was the perfect choice for a stopover. The free shuttle bus is great - very quick and easy and clearly signed at the airport. I arrived very early and they sorted me a room within the hour - around 4 hours before official check-in. I had already... More 

Helpful?
Thank Steph J
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Steph J, Thank you so much for your wonderful review of Novotel Citygate. It is always a pleasure to read such reviews where the guest is made to feel welcome and thoroughly enjoys their stay. I am delighted that you found the Premier Floor benefits suitable to your needs during your stay. We look forward to welcome you back.... More 

Wiesbaden, Germany
Level Contributor
197 reviews
164 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I enjoyed my stay at this hotel very much and it is one of the best Novotels that I know. For me it remains the first choice when it comes to an airport hotel in Hong Kong, Staff was friendly and helpful and the room was just perfect. A minor change that the hotel could make is the orange juice... More 

Helpful?
Thank Robinyy
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Robinyy, Thank you for your repeat patronage to Novotel Citygate and your loyalty to Accor Hotels. It is an honour to hear your thoughts and thank you for taking the time to review your stay with us. Thank you also for your constructive feedback in regards to the breakfast; I will certainly be sharing your views with the Food... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW via mobile

Well situated with free shuttle bus to and from airport. Rooms are good with all amenities you would expect from a Novotel. Location as part of mall is fantastic for a stop over as we were. Will use again

Helpful?
Thank Marc S
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Marc S, Thank you very much for taking the time to review your stay at Novotel Citygate. I am happy to read that you found the hotel and its location suitable for your needs and that you would choose to stay with us again when visiting Hong Kong. We look forward to welcome you back. Yours sincerely Nicholas Cullum... More 

Greater Melbourne, Australia
Level Contributor
4 reviews
5 of 5 stars Reviewed 4 days ago NEW

I have stayed at city gate at lest 10 times and it is my go to hotel in Hongkong, it is only a short free shuttle bus ride from the airport and with the city gate outlets almost in the lobby it is a shoppers heaven with outlets for most top brands.There is also a station in the complex to... More 

Helpful?
Thank jeanandkeithmccarthy
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear jeanandkeithmccarthy, Thank you for your loyalty to Accor Hotels and in particular your home away from home in Hong Kong, Novotel Citygate. We certainly appreciate your continued patronage and I am delighted that we are able to meet your expectations on your visits with us. We certainly look forward to welcome you both back when you are next in... More 

1 review
4 of 5 stars Reviewed 6 days ago NEW

Hotel in close proximity to Hong Kong airport. Perfect location a few minutes away from airport by Taxi or shuttle. Beautiful rooms and great view. Also directly connected to huge shopping mall. It's somewhat pricey, but you pay for the convenience of the location. The one negative thing was the very strict check out policy and the very limited seating... More 

Helpful?
Thank Uwe B
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Uwe B, Thank you for taking the time to review your recent stay at Novotel Citygate. I am delighted to read that you enjoyed your stay, the location and the surrounding facilities on offer in Tung Chung. Our pricing does fluctuate based on demand and supply principles; I would certainly encourage you to book as far in advance as... More 

New York City, New York
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I stayed overnight in between two flights. The check in and check out was very easy. I actually managed to check in on the Accor website which was particularly useful. The room was clean, quiet and spacious. I would stay again.

Helpful?
Thank Michael S
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Michael S, Thank you for sharing your review of Novotel Citygate. I am delighted to read that you made use of our Welcome on line check in service, which assisted in the quick arrival and departure service. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The only airport hotel in Hong Kong with city convenience, Novotel Hong Kong Citygate is just 5 minutes from Hong Kong International Airport and AsiaWorld-Expo. With direct access to MTR, it takes only 30 minutes to the city centre and Hong Kong Disneyland is 2 stops away. Enjoy spectacular views from the Ngong Ping Cable Car and discover bargain shopping at Citygate Outlets, both are at the doorstep. Features meeting facilities, two restaurants, a bar, a 24-hour gym and swimming pool. ... more   less 

Additional Information about Novotel Citygate Hong Kong

Address: No.51 Man Tung Road, Tung Chung, Hong Kong, China
Location: China > Hong Kong > Airport , Lantau Island
Price Range: $138 - $279 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Citygate Hong Kong 4*
Number of rooms: 440
Reservation Options:
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Also Known As:
Novotel Citygate Hong Kong Hotel Hong Kong
Accor Hong Kong
Novotel Hong Kong Airport
Hong Kong Novotel
Hotel Style:
#37 Business Hotel in Hong Kong
#41 Family Hotel in Hong Kong
#41 Romantic Hotel in Hong Kong
#51 Luxury Hotel in Hong Kong
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