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Novotel Citygate Hong Kong

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#51 of 701 Hotels in Hong Kong
Certificate of Excellence
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Novotel Citygate Hong Kong
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3,586 Reviews from our TripAdvisor Community

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Showing 2,952: English reviews
New York City, New York
1 review
Reviewed yesterday NEW

Great location for mall shopping with branded stores. Hotel has very convenient shuttle service to and from HK International airport. If you want sightseeing it's conveniently close to Ngongping village cable car.

Review collected in partnership with Novotel Hotels

Helpful?
Thank tbonife
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 days ago NEW via mobile

(1) Everything is excellent except that the condition of the rollaway bed needs to be improved. Parts of the wood has chipped off and personally I find it is a hazard (2) my girl left her watch in the hotel and we have been trying to contact the hotel since we came back . Noticed that the after sales respond... More 

Helpful?
Thank Starwarsl
Canberra, Australia
Level Contributor
56 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 4 days ago NEW

We stayed at Novotel Citygate in Tung Chung for two nights in November. We chose the location on Lantau as it is handy to some major attractions (such as the Giant Buddha and chairlift), and handy to the sights and attractions of Kowloon via the MRT, while being less congested than the downtown area. The Novotel provides free transfers to... More 

Helpful?
Thank BrenCesca
Singapore
1 review
Reviewed 4 days ago NEW

This is by far the most comfortable hotel you can find in HK and yet near to relaxation places surrounded by mountains and sea. It is so near and convenient to go to Disneyland. It made our family trip wonderful and comfortable. We will definitely be back again for this hotel in our next HK trip.

Review collected in partnership with Accorhotels.com

Helpful?
Thank ryankU1502HS
Edinburgh, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 days ago NEW

I can't imagine a better base for a 2 night tourist visit to HK. Close to the airport with a complimentary shuttle service and within a 5 minute walk of the excellent MTR rail service. Friendly, knowledgeable and efficient staff add to the experience. Our room was spotless and very well maintained- something I would expect but I haven't always... More 

Helpful?
Thank noel r
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear noel r, Thank you for your wonderful review of Novotel Citygate. I am happy to read that you found our location suitable and convenient for your short stay in Hong Kong and your expectations were met in terms of the hotel product and service. We look forward to be able to welcome you back. Yours sincerely Nicholas Cullum General... More 

Singapore, Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 days ago NEW

Very near to airport (about 10mins) and free shuttle is provided by the hotel. Near to Disneyland as well, cab fare was around 100 HKG dollar. The rooms are comfortable and bigger than those in city area. Very convenient for shopping at citygate and there are good and cheap local food at Fu Tong Estate. The pillows are too soft... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Haazeel
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Haazeel, Thank you for taking the time to review your stay with us at Novotel Citygate. Thank you for also highlighting some of the surrounding facilities and amenities close to the hotel. I am very happy to learn that you will choose to stay with us again when you return to Hong Kong. Do let us know if you... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 days ago NEW

Stayed at the Novotel Citygate on an overnight flight connection with my wife and couldn't have asked for a better hotel. Free shuttle bus to and from HK airport, great service and the room we stayed in was super spacious, comfortable, clean and tidy. The bed was very comfortable, and the room included free nespresso and tea.

Helpful?
Thank Pablo M
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Pablo M, Thank you very much for your great review of Novotel Citygate. I am very happy to learn that you and your wife enjoyed your short stay with us and found the hotel accommodation and facilities met with your needs. We look forward to be able to welcome you back. Yours sincerely Nicholas Cullum General Manager More 

Rockhampton, Australia
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 days ago NEW via mobile

Fantastic and friendly service by courtesy bus drivers to and from the airport, quick and efficient check in experience. The room was stylish and the king bed super comfy with feather pillows. The only things that could be improved are the detail to cleaning, rubbish was found behind the bin when I moved the unused bin out and the expresso... More 

Helpful?
Thank Linyep
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Linyep, Thank you for sharing your feedback of your recent stay at Novotel Citygate. May I take this opportunity to apologize for the unfortunate cleaning services being provided and how this must have impacted your perception of the hotel. I am happy to learn that apart form that your accommodation met your needs. We look forward to be able... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The only airport hotel in Hong Kong with city convenience, Novotel Hong Kong Citygate is just 5 minutes from Hong Kong International Airport and AsiaWorld-Expo. With direct access to MTR, it takes only 30 minutes to the city centre and Hong Kong Disneyland is 2 stops away. Enjoy spectacular views from the Ngong Ping Cable Car and discover bargain shopping at Citygate Outlets, both are at the doorstep. Features meeting facilities, two restaurants, a bar, a 24-hour gym and swimming pool. ... more   less 

Additional Information about Novotel Citygate Hong Kong

Address: No.51 Man Tung Road, Tung Chung, Hong Kong, China
Location: China > Hong Kong > Airport , Lantau Island
Price Range: $140 - $310 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Citygate Hong Kong 4*
Number of rooms: 440
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Expedia, Priceline, Travelocity, Ctrip TA, Booking.com, ACCOR and HotelTravel.com so you can book your Novotel Citygate Hong Kong reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Citygate Hong Kong Hotel Hong Kong
Accor Hong Kong
Novotel Hong Kong Airport
Hong Kong Novotel
Hotel Style:
#37 Business Hotel in Hong Kong
#41 Family Hotel in Hong Kong
#41 Romantic Hotel in Hong Kong
#48 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travelers have asked, with answers from Novotel Citygate Hong Kong staff and other travelers.
53 questions
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Questions? Get answers from Novotel Citygate Hong Kong staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a high level room, the views are more than worth it”
 of 5 bubbles S1746ELpablom, 5 days ago | Read review
“The higher level the better”
 of 5 bubbles sriniv562016, 1 week ago | Read review
“Non smoking”
 of 5 bubbles SydneyFifer, 4 weeks ago | Read review
“Any room is excellent as long as it is available on arrival.”
 of 5 bubbles MPOULTON, 4 weeks ago | Read review
“Pool view nice.”
  • Room view of pool
 of 5 bubbles Lumpy73, 5 weeks ago | Read review
5 of 5
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