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Novotel Citygate Hong Kong

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No.51 Man Tung Road, Tung Chung, Hong Kong China
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Traveler (1981)
Room & Suite (298)
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About

#66 of 784 hotels in Hong Kong
Location
Cleanliness
Service
Value
Travelers' Choice
The only airport hotel in Hong Kong with city convenience, Novotel Hong Kong Citygate is just 5 minutes from Hong Kong International Airport and AsiaWorld-Expo. With direct access to MTR, it takes only 30 minutes to the city centre and Hong Kong Disneyland is 2 stops away. Enjoy spectacular views from the Ngong Ping Cable Car and discover bargain shopping at Citygate Outlets, both are at the doorstep. Features meeting facilities, two restaurants, a bar, a 24-hour gym and swimming pool. *In view of the recent announcement made by Hong Kong SAR Government in regards of the closures of leisure venues & facilities: we regret to inform you our swimming pool as well as “In Balance” Fitness Centre will be temporary closed until further notice.
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Room & Suite (298)298
Full view
Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Free airport transportation
Wifi
Outdoor pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Kid-friendly buffet
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
On-demand movies
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Green
Languages Spoken
English, Chinese

Location

Full view
94Great for walkers
Grade: 94 out of 100
35Restaurantswithin 0.3 miles
4Attractionswithin 0.3 miles
5,072Reviews140Q+A100Room tips
Traveler rating
  • 2,603
  • 1,890
  • 430
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  • 59
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Popular mentions
ymhui2881 wrote a review Nov 10
Hong Kong, China1 contribution
The reception staff that is Catherine is very nice, helpful and smart that we enjoy very much the check in process. The polite behaviour of each staff of the canteen that make our journey very fruitful and enjoyable. We will plan our next visit very soon.
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Review collected in partnership with this hotel
Date of stay: November 2020
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Response from Hong Kong Novotel Citygate, Guest Services / Front Office at Novotel Citygate Hong Kong
Responded 2 weeks ago
Dear ymhui2881 We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with Catherine and our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager
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fvandewouwer wrote a review Jan 2020
Essen, Belgium776 contributions56 helpful votes
Hotel's Favorite
we came back from a trip and our flight was at midnight so I booked a day room at the Novotel which I can recommend. Location is perfect, inside a mall very close to the airport ( they deliver a free shuttle service ) amazingly good breakfast and also close to some site seeing. Room was clean big and very quiet. The subway is also leaving from the mall so this hotel has it all.
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Review collected in partnership with Accorhotels.com
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
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Response from NovotelCitygate, Front Office Manager at Novotel Citygate Hong Kong
Responded Jan 16, 2020
Dear fvandewouwer We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Mana
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TSUNFAI8 wrote a review Nov 7
Hong Kong, China1 contribution
A good experience at Tung Chung Area, enjoy a ride on Ngong Ping 360. Staff provide good service and hospitality. A good stay, thus enabling a relaxation of current stress. We have a good airview of the Airport when having a ride on Ngong Ping 360. When staying inside the hotel room, we also have a good sight of the Airport.
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Review collected in partnership with Accorhotels.com
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Hong Kong Novotel Citygate, Guest Services / Front Office at Novotel Citygate Hong Kong
Responded 3 weeks ago
Dear TSUNFAI8 It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager
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EltonMa wrote a review Nov 5
Hong Kong48 contributions32 helpful votes
I bought a package which include room, dinner buffet and breakfast, during pandemic period, it's a great deal. Pros: - Less people, spacious everywhere. No Chinese tourists. - Great deal during pandemic - Room is spacious enough for me - Great location if you are interested in hiking/nature walk. 5 mins walking to train station - Relaxing view (I got one facing mountain) Cons: - A bit of moldy odor at 16/F. Not sure about other floors - A bit of stains on carpet in the room - Furniture a bit old, facilities too (e.g. no USB plug) - Buffet is slightly disappointed, choices halved. Quality is standard. Only 50% full. Special Remarks: - Daniel at the check-in counter was exceptionally helpful and efficient. It took him only 2 mins to finish my check-in. He seems smart. - Overall, I like the experience this time, with such great deal, I have no complaints.
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Date of stay: November 2020
Location
Cleanliness
Service
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Response from Hong Kong Novotel Citygate, Guest Services / Front Office at Novotel Citygate Hong Kong
Responded 3 weeks ago
Dear EltonMa We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with Daniel and our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager
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CN T wrote a review Nov 3
Hong Kong, China26 contributions8 helpful votes
Under COVID-19, I have to change my plan to stay in Hong Kong instead of ZhuHai for my birthday gathering with my wife. Novotal Citygate is my first choice, knowing that it will be kind of away from the city which enable the getaway feelings. The property is very well maintained as it has been for some years, the overall service is very good from Valet, Check-in, welcome drink at Lobby Lounge. The room is clean with nice view but only one of the bed lamp is not working properly (keep flashing). The breakfast buffet is acceptable with good choice of food, but the coffee is not the best! Overall, good hotel with excellent service.
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Review collected in partnership with this hotel
Date of stay: November 2020
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Response from Hong Kong Novotel Citygate, Guest Services / Front Office at Novotel Citygate Hong Kong
Responded 3 weeks ago
Dear chinnamtsang, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager
Read more
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PRICE RANGE
$123 - $199 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel citygate hong kong hotel hong kong, accor hong kong, novotel hong kong airport, hong kong novotel
LOCATION
ChinaHong KongIslands District / Tung Chung / New Territories
NUMBER OF ROOMS
440
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Frequently Asked Questions about Novotel Citygate Hong Kong
Which popular attractions are close to Novotel Citygate Hong Kong?
Nearby attractions include Ngong Ping 360 (0.3 miles), Tung Chung (0.3 miles), and Citygate Outlets (0.1 miles).
What are some of the property amenities at Novotel Citygate Hong Kong?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Novotel Citygate Hong Kong?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Citygate Hong Kong?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Citygate Hong Kong?
Yes, parking is available to guests.
What are some restaurants close to Novotel Citygate Hong Kong?
Conveniently located restaurants include Essence, Amante Bar & Restaurant, and TeaWood Taiwanese Cafe & Restaurant (Tsuen Wan).
Are there opportunities to exercise at Novotel Citygate Hong Kong?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Novotel Citygate Hong Kong have an airport shuttle?
Yes, Novotel Citygate Hong Kong offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Novotel Citygate Hong Kong?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Citygate Hong Kong offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Novotel Citygate Hong Kong?
Many travelers enjoy visiting Tung Chung (0.3 miles), Tung Chung Fort (1.0 miles), and Tung Chung Battery (0.5 miles).