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The Landmark Mandarin Oriental, Hong Kong

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The Landmark, 15 Queen's Road Central, Hong Kong China
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (926)
360
Panoramas (12)
Room & Suite (544)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 07/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 778 hotels in Hong Kong
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
Intimate, contemporary and ideally placed in the vortex of Hong Kong’s financial and luxury shopping districts, The Landmark Mandarin Oriental sets the standard for personal service and stylish sophistication. State-of-the-art technology compliments alluring interiors in its 111 spacious rooms & suites, each one a tranquil retreat for business and leisure travellers. This chic hotel is one of the 11 hotels worldwide awarded Forbes Travel Guide Triple five stars distinction across all categories for hotel, restaurant and spa. A dining destination on its own, the hotel’s 7th floor is house of four premium restaurants include the two Michelin-starred Amber restaurant and the three Michelin-starred Sushi Shikon. On the same level SOMM is a restaurant led by Sommeliers offering French Neo-bistro cuisine with a wine list featuring 100 wines and sakes by the glass. World renowned musical talents play in the unparalleled exclusivity of MO Bar, equally popular on weekends for its indulgent weekend brunch. PDT cocktail bar within MO Bar, the first international outpost of the PDT NYC, offers meticulously crafted cocktails. Escape Hong Kong’s urban bustle at The Oriental Spa with rejuvenating Yoga and Pilates plus the pure pleasures of exclusive facials, body treatments and award winning Signature Treatments.
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Full view
Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Aerobics
Babysitting
Books, DVDs, music for children
Wifi
Paid wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Special diet menus
Wine / champagne
Highchairs available
Strollers
Airport transportation
Car hire
Taxi service
Conference facilities
Meeting rooms
Fax / photocopying
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Full body massage
Hammam
Hand massage
Head massage
Manicure
Massage
Pedicure
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
Butler service
Doorperson
Umbrella
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Dining area
Coffee / tea maker
Flatscreen TV
Walk-in shower
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Luxury
Languages Spoken
English, Chinese, Japanese

Location

Full view
100Great for walkers
Grade: 100 out of 100
457Restaurantswithin 0.3 miles
77Attractionswithin 0.3 miles
1,382Reviews9Q+A100Room tips
Traveler rating
  • 1,212
  • 127
  • 28
  • 9
  • 7
Time of year
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Popular mentions
Alex wrote a review Sep 23
6 contributions5 helpful votes
After a staycation at Mandarin Oriental Hong Kong (MOHK) for my wife’s birthday in June, I turned to book its sister hotel, The Landmark Mandarin Oriental (LMO), for celebration of our wedding anniversary during 17 – 18 September 2020. To be honest, LMO definitely impressed us with the illuminating and cozy environment as well as modernized and contemporary room design. In terms of service, Marine Ma, Assistant Guest Recognition Manager, duly took care of us with fantastic arrangements throughout our stay even during her day off on 18 September. Undeniably, the overall experience was ORIGINALLY incredible and memorable. HOWEVER, I am tremendously frustrated with LMO’s billing issue that has not yet completely sorted out hitherto. Upon check-out, LMO’s front desk staff showed me the bill with confusing, misleading and unidentifiable items of fees and charges during our stay. Undoubtedly, this blemish has already impaired LMO’s reputation due to your staff’s perfunctory performance. After returning home, I actually had received two SMS texts stating that there were two pre-authorized transactions of HK$7,000 and HK$1,800 processed by LMO on 17 September (arrival date) and 18 September (departure date) respectively. Skeptically, LMO’s front desk did not inform me of this billing process/handling in the first place or request me to present my physical credit card all the way for check-in and check-out. Then, I raised queries about these transactions with Marine Ma who then clarified that the two pre-authorizations were required to hold up the necessary amount under LMO’s current procedures in place. Arguably, I think LMO’s billing process/practice is quite weird and odd, misaligned with any other hotel policy in the world because two pre-authorizations might somehow double count/overcharge the whole bill payment due to the confusion nature. As far as I know, most hotels including MOHK, in practice, will only need the credit card information for encumbered amount as guarantee upon check-in and release the guaranteed amount to finalize the bill payment when check-out. Anyway, I put this matter aside to wait for my card statement. On 23 September (yesterday), I could finally check my online card statement showing the concrete LMO’s bill payment of HK$8,861 but I still called my card centre to confirm nullity of the two-pre-authorizations processed. As informed by the centre’s assistant, the second pre-authorized transaction of HK$1,800 has not yet been cancelled and she then advised me to contact LMO in a bid to eliminate the potential risk of unnecessary further charges to my credit card. In other words, LMO may potentially base on this pre-authorization to claim further unrecognized payment on me. At this point, I was extremely infuriated to send Marine Ma an email and requested her to urge your team for cancellation of the second pre-authorization of HK$1,800. But she has not replied to me while I am writing this comment on LMO. In view of the insecure and unreliable billing process, I also hope LMO to erase/delete all my credit card details from your hotel system database as I do not want my personal information to become vulnerable to abuse use by any unauthorized or authorized personnel at LMO. Indeed, this billing issue has downgraded LMO’s overall rating to the lowest level in terms of service due to loss of my confidence in your brand, Mandarin Oriental. If anyone asks me for advice on LMO, I will tell them to check the bill and card centre cautiously after stay.
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Date of stay: September 2020
Location
Cleanliness
Service
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Oliver and Christy wrote a review Sep 18
1 contribution
Spacious and luxurious suite, enjoyable and relax bathtub service. Excellent service and very very helpful and friendly people. Due to a sudden change of our personal arrangement, our 8yo son joined our trip at the last minute. We got the best support from the LMO team and wonderful surprise to our son with treats and wonderful settings. Additional late check out service gave us time to explore the other side of Hong Kong. Again, thank you very much for the extraordinary staycation.
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Date of stay: September 2020
Location
Cleanliness
Service
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Response from Landmark MO, General Manager at The Landmark Mandarin Oriental, Hong Kong
Responded 3 days ago
Dear Oliver and Christy Thank you for your 5-star review! There's nothing more uplifting than hearing from a happy FAN. I'm delighted that you had a wonderful staycation and loved all the little surprises that we especially prepared for your lovely son. Stay tuned for many more FANtastic room packages and F&B offers. We look forward to welcoming you back at The Landmark Mandarin Oriental soon! Best regards Jill Goh General Manager The Landmark Mandarin Oriental, Hong Kong
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Cruiser01517901642 wrote a review Sep 14
1 contribution
Stayed one night with friendship celebration at suite, good service from staff and arrangement for decoration.' Environment and furniture new and clean, feel modern even for young. They also provided kit with surgical mask and wet tissue etc under COVID-19 that we feel really warm.
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Date of stay: September 2020
Rooms
Location
Service
Room Tip: Suite is large and nice
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Response from Landmark MO, General Manager at The Landmark Mandarin Oriental, Hong Kong
Responded 1 week ago
Dear Cruiser01517901642 Thank you for choosing The Landmark Mandarin Oriental. I'm happy that you and your friends feel warm and welcomed. It's also lovely to know that you were impressed by our stylishly furnished suite. We truly believe that it is all the small touches that define luxury. On your next visit, I highly recommend SOMM, our sommelier led restaurant & bar, that serves French neo-bistro faire - another place that's perfect for gathering. We look forward to welcoming your return for another wonderful stay before long. Best regards Jill Goh General Manager The Landmark Mandarin Oriental, Hong Kong
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Wing Ho wrote a review Sep 13
3 contributions
Spacious and luxurious suite with nothing to complain about. I would say the bathroom must be a highlight of the suite and I was surprised by the size of the bathtub. The whole design of the bathroom was just stunning. The in-room dining also maintained a high standard and the Japanese style breakfast impressed me a lot. The stay in this hotel was just awesome and I am looking forward to our next stay.
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Date of stay: September 2020Trip type: Traveled with friends
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Response from Landmark MO, General Manager at The Landmark Mandarin Oriental, Hong Kong
Responded 1 week ago
Dear Wing Ho Thank you for your warm compliments. The iconic round bathtub is definitely one of the most-loved features among our guests. I'm glad that you enjoyed it and had a lovely staycation. Stay tuned for our many more FANtastic room packages and F&B offers. We look forward to welcoming you back soon! Best regards Jill Goh General Manager The Landmark Mandarin Oriental, Hong Kong
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kennethfu wrote a review Sep 2
Hong Kong, China9 contributions
+1
We’ve a pleasant stay at LMO. We really appreciated all the genuine and excellent hospitality services since check in until leaving from hotel. Especially very big thank you to the front desk (Anson&Kiming)and Somm (Wilson.king.jimmy) who made us feel good about the accommodations & dining experience. really highly recommended to stay in this Landmark Mandarin Oriental HK.
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Date of stay: August 2020Trip type: Traveled with family
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Response from Landmark MO, General Manager at The Landmark Mandarin Oriental, Hong Kong
Responded 2 weeks ago
Dear Kenneth Thank you for choosing The Landmark Mandarin Oriental. We're honoured to make you feel welcomed and pampered - from your arrival to the beautifully designed rooms and diverse F&B outlets.I'm very proud that the team has once again outdone themselves and delivered the best hotel experience to you. I will definitely extend your warm compliments to the team. I would like to recommend our two-Michelin-starred Amber for your next memorable gastronomic experience, where top-notch ingredients are crafted into light and delicate creations with a modern touch. We look forward to welcoming you again very soon. Best regards Jill Goh General Manager The Landmark Mandarin Oriental, Hong Kong
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PRICE RANGE
$516 - $668 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the landmark mandarin oriental, hong kong hotel hong kong, mandarin oriental landmark, mandarin oriental hong kong, mandarin hong kong, hong kong mandarin oriental, landmark mandarin oriental
LOCATION
ChinaHong KongCentral District / Hong Kong Island / Central
NUMBER OF ROOMS
113
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Frequently Asked Questions about The Landmark Mandarin Oriental, Hong Kong
Which popular attractions are close to The Landmark Mandarin Oriental, Hong Kong?
Nearby attractions include Bee's Diamonds (0.09 miles), Dragonfly (0.2 miles), and Hong Kong Pub Crawl (0.2 miles).
What are some of the property amenities at The Landmark Mandarin Oriental, Hong Kong?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Landmark Mandarin Oriental, Hong Kong?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Landmark Mandarin Oriental, Hong Kong?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Landmark Mandarin Oriental, Hong Kong?
Yes, a parking garage, secured parking, and valet parking are available to guests.
What are some restaurants close to The Landmark Mandarin Oriental, Hong Kong?
Conveniently located restaurants include Burger Joys - Central, Mandarin Grill + Bar at Mandarin Oriental, Hong Kong, and Man Wah.
Are there opportunities to exercise at The Landmark Mandarin Oriental, Hong Kong?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does The Landmark Mandarin Oriental, Hong Kong have an airport shuttle?
Yes, The Landmark Mandarin Oriental, Hong Kong offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Landmark Mandarin Oriental, Hong Kong located near the city center?
Yes, it is 0.2 miles away from the center of Hong Kong.
Are any cleaning services offered at The Landmark Mandarin Oriental, Hong Kong?
Yes, dry cleaning and laundry service are offered to guests.
Does The Landmark Mandarin Oriental, Hong Kong offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.