We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Landmark Mandarin Oriental, Hong Kong

Save
Share
15 Queen's Road Central, Hong Kong China
Booking.com
Hotels.com
Orbitz.com
Trip.com
Expedia.com
eDreams
View all 12 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (1000)
360
Panoramas (12)
Room & Suite (608)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
Read more
Updated 06/20/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/20/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#21 of 802 in Hong Kong
Location
4.9
Cleanliness
4.9
Service
4.9
Value
4.4
Travelers' Choice
With a prime location in Central, The Landmark Mandarin Oriental is only minutes away from the city's best-loved shops and restaurants. With a striking contemporary décor, our rooms and suites are among the largest in Hong Kong. Expect a vibrant atmosphere and delicious cuisine in our dining outlets. Our award-winning spa is widely regarded as one of the best in Asia. We offer excellent technology, great service and a discreet environment for business meetings and events.
Read more
Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Aerobics
Babysitting
Books, DVDs, music for children
Wifi
Paid wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Special diet menus
Wine / champagne
Highchairs available
Strollers
Airport transportation
Car hire
Taxi service
Conference facilities
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Manicure
Massage
Pedicure
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Dining area
Coffee / tea maker
Flatscreen TV
Walk-in shower
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Green
Languages Spoken
English, Chinese, Japanese

Location

Full view
100Great for walkers
Grade: 100 out of 100
575Restaurantswithin 0.3 miles
104Attractionswithin 0.3 miles
1435Reviews9Q+A100Room tips
Traveler rating
  • 1,260
  • 128
  • 28
  • 10
  • 10
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
andy qiu wrote a review Jun 26
1 contribution
+1
I have been to Hong Kong many times, but this time I came to Hong Kong to stay in a quarantine hotel because of the epidemic. I thought it would be a particularly bad experience, but everything was perfect after I checked in. Perfect stay, enough water and coffee. Three healthy meals a day, and you can eat food from different parts of the world. The room was also prepared with little surprises for seven days, and it was fun to open it every day. Towards the end of the isolation, thinking of going out for a drink, the hotel thought of the needs in advance and prepared champagne to celebrate. Everything was a surprise and a great experience.
Read more
Date of stay: June 2022Trip type: Traveled
Helpful
Share
Response from The Landmark Mandarin Oriental Hong Kong, Other at The Landmark Mandarin Oriental, Hong Kong
Responded 2 days ago
Dear BlaiAndyChiu, Thank you for choosing The Landmark Mandarin Oriental, Hong Kong. I’m delighted to learn that you have thoroughly enjoyed your quarantine stay with us, and your appreciation to our additional in-room arrangements and diverse full-board menu. We are committed to delight our guests with impeccable services, ensuring your needs are swiftly fulfilled and exceeding your expectations with heart-warming surprises. I am glad that team has taken the extra steps to deliver the very best experience to you, your warm compliments will be shared with the team. We sincerely look forward to welcoming you again at The Landmark Mandarin Oriental, maybe in one of our restaurants & bars or at our Spa for another inspiring MO experiences. Best regards, Christoph Schauer Hotel Manager The Landmark Mandarin Oriental, Hong Kong
Read more
Brandon Wong wrote a review Jun 20
Hong Kong, China5 contributions1 helpful vote
Christoph Schauer, hotel manager, responded to my grievances on behalf of Jill Goh. My greatest concern is that Mandarin Oriental was so focused on their own liability that they forgot to serve their customers. Chrisoph Schauer and I had a personal conversation about the lack of LMO's managment from dish care, laundry, shaving soap to ability to record client's preferences. The experience has been so traumatizing @ LMO that I ended up discussing the quarantine stay with friends who have stayed at other Mandarin Oriental locations as part of their work in banking and insurance. During the communication with Christoph, I felt my concerns were minimized and that had been the theme of my stay @ LMO. The issue was so bad that I had challenges communicating food preferences and had to get my spouse to deliver food to comply with LMO's unique policy of not allowing delivered food. Christoph did send me a gesture of goodwill to the Island Shangri-la where I was having a long term stay to try to placate the negative experience; however, the gesture was ill-conceived because during my stay, I told the quarantine team about my medical condition. The gesture of goodwill appeared to be a message that LMO hated me and wanted revenge because they gave me high sugar carbohydrate cakes. I have spoken to my friends and family and will likely explore Conrad, which has opened up as quarantine hotel. In addition, my stay was excellent at the Island Shangri-la and look forward to returning to their newly renovated Grand Harbor View room.My recommendations are that travelers to Hong Kong seek other 5 star hotels as more options have opened up. Based on my experience at LMO, the valuation of the stay is completely off given that the LMO team is mean spirited even with their gestures of goodwill
Read more
Date of stay: June 2022
Rooms
Cleanliness
Service
Helpful
Share
Tfuf V wrote a review Jun 16
United States1 contribution
I have got a terrible service with cold manner in LMO!!! This hotel is a luxury hotel and is a brand of MO. I don’t think the standard would be like this. I am very disappointed in it. Actually, I am a big fans of MO and LMO before this experience. In the last time, your college provide an excellent professional manner and I feel cheerful in it. Based on the previous experiences, I choose the Landmark Mandarin Oriental hotel for my quarantine period. In this time, your college (Ms Lam) in front office was feeling annoying for the check in. Her face showed not nice and she spoke like disgust to me. I feel unwelcome and not respected. Also, the girl was always looking at her phone and smile sweetly. When I left in the morning, is the girl again. She is impolite and feeling annoying again. I don’t know why but I didn’t do anything wrong. I don’t think it is a problem in that time but the day after I think the luxury hotel and charge very expensive cannot provides this quality. I do not expect your service will be like this. I am very disappointed and I will never go again!!
Read more
Date of stay: May 2022
Value
Rooms
Service
Trip type: Traveled
Helpful
Share
Response from The Landmark Mandarin Oriental Hong Kong, Other at The Landmark Mandarin Oriental, Hong Kong
Responded 1 week ago
Dear tfufv, Thank you for taking the time to share your feedback with us. We regret to learn about your dissatisfactory experience with our front office team during your stay with us. We would like to contact you directly in order to investigate on this incident. We would kindly ask you to contact us at +852 2132 0188 / lmhkg-enquiry@mohg.com, or share your contact details with us, and we will be in touch with you as soon as possible. We look forward to hearing from you soon. Best regards, Christoph Schauer Hotel Manager The Landmark Mandarin Oriental, Hong Kong
Read more
Jennifer S wrote a review Jun 8
2 contributions
By default, my husband and I were booked into the Entertainment Suite. WOW! What an amazing space to spend 7 days being isolated! The food was consistently very good, the service outstanding and the facilities were unique - the popcorn machine and juke box being the highlights! We would especially like to thank Jill (GM) and Anita (Director of Sales) who went above and beyond to ensure our stay was more than comfortable. The treadmill and spin bike arranged by Anita was a huge added bonus! We also wish to thank Tommy (IT Engineer) who remained on call 24/7 to sort out any technical issues with the TV. A special mention of Baron (Guest Services Manager) who remained in constant contact to ensure we were pampered! The end of quarantine came too quickly as we so enjoyed the wonderful Mandarin hospitality! Thank you Jill, Anita and your team!
Read more
Date of stay: June 2022
Value
Service
Sleep Quality
Room Tip: Would recommend to book rooms on higher floors to be quieter due to traffic noise in Queens Road...
See more room tips
Helpful
Share
Response from The Landmark Mandarin Oriental Hong Kong, General Manager at The Landmark Mandarin Oriental, Hong Kong
Responded 1 week ago
Dear SeamanJenny929 Thank you for your wonderful comment. I'm absolutely thrilled that you and your husband have thoroughly enjoyed our extraordinary Entertainment Suite and personalised services. We are happy to contribute your care-free and delightful quarantine journey. We are committed to exceed our guests’ expectations, and we are happy to know that the additional amenities arrangement, technical and service support have fulfilled your wishes and made an impression for your stay with us. It is such a great recognition for our team to strive even harder for service excellence, and your warm compliments will be shared with the team, especially Anita, Tommy and Baron! We sincerely look forward to welcoming you again at The Landmark Mandarin Oriental soon. Best regards Jill Goh General Manager The Landmark Mandarin Oriental, Hong Kong
Read more
Sam wrote a review May 2022
1 contribution
My husband and I stayed here for the seven day quarantine upon our return from the US. Being in quarantine is very difficult but staying at MO made it more enjoyable. The food was great and the staff were very helpful. This is our second time doing a quarantine and will stay here again the next time we travel out of the country.
Read more
Date of stay: May 2022
Value
Rooms
Service
Helpful
Share
Response from The Landmark Mandarin Oriental Hong Kong, General Manager at The Landmark Mandarin Oriental, Hong Kong
Responded 1 week ago
Dear Samho12345678910 Thank you for choosing The Landmark Mandarin Oriental, Hong Kong. I'm delighted to know that we have made your quarantine stay a pleasant one, especially with the full-board menu and attentive services. Your kind words will definitely be shared with the team. We sincerely look forward to welcoming you again at The Landmark Mandarin Oriental for another inspiring experience, maybe in one of our restaurants & bar or at our Spa! Best regards Jill Goh General Manager The Landmark Mandarin Oriental, Hong Kong
Read more
Letranger90 wrote a review May 2022
Hong Kong, China314 contributions113 helpful votes
Staying in Hong Kong's most-expensive quarantine hotel, for a detention novice, was a bit like being a passenger on a well-appointed space ship to a brave new world. I've stayed at a few Mandarin Orientals elsewhere in Asia, but as a Hong Kong resident working in Central, I would have had no reason to stay at the Landmark if not for the city's zero-Covid policies. Suffice to say that while I was free to leave at midnight on my 7th day, I stayed the night and left the following morning with their brown bagged breakfast. With numerous Michelin starred restaurants, every meal here was excellent. More importantly, I'll benefit from thoughtful provisions like a stretch band with videos from MO spa instructors long after I've checked out. I'm even more of a fan after this involuntary stay. This would be an excellent rating if the room had a less-claustrophobic view.
Read more
Date of stay: May 2022
Value
Rooms
Service
Room Tip: While choice is a luxury for quaranteens, ask about and consider the view of your room here...
See more room tips
Helpful
Share
Response from The Landmark Mandarin Oriental Hong Kong, General Manager at The Landmark Mandarin Oriental, Hong Kong
Responded 1 week ago
Dear Letranger90 Thank you for being a FAN of MO and sharing your valuable feedbacks with us. We are delighted to hear that you have thoroughly enjoyed your first stay with us, and especially impressed with the diverse full-board menu and warm hospitality. Our culinary team is devoted to offer an exciting array of dishes crafted with the finest ingredients for our valuable guests. I'm proud that the team has once again taken the extra steps to deliver the very best experience to you and your warm compliments will definitely be shared with the team. We sincerely look forward to welcoming you again at The Landmark Mandarin Oriental. Best regards Jill Goh General Manager The Landmark Mandarin Oriental, Hong Kong
Read more
AaronYeo wrote a review Apr 2022
Hong Kong, China81 contributions116 helpful votes
Our 7 day quarantine stay at the LMO was wonderful - not something you’d usually say about an enforced isolation period! Our family of four had two connecting rooms which provided us with ample space to work and relax, and did not feel claustrophobic at all. While the hardware was what you’d expect of a Mandarin Oriental, the service took it to another level. The associates were always patient and obliging - extremely important since we were effectively locked behind closed doors, and accommodated our various requests to make our young kids as comfortable as possible, eg being flexible about the food offerings despite the fixed full board menu. The front desk team led by Severin was on 24 hours a day and never failed to respond to our requests within minutes. Their colleagues on the phone lines were equally efficient - we always got to speak to a cheerful associate whenever we called. Special mention goes to Venus, Wilson and Kelvin who took our various requests in their stride and never failed to deliver on them! While the quarantine package was not the cheapest in the market (to state the obvious!) we thought it was well worth the price tag as it was great to come back to such nice digs after a very stressful airport experience, and even more important that you know you will be well taken care of during your 7 days of “incarceration” … which in the LMO felt like a very well-run and luxurious summer camp! Well done Team LMO!
Read more
Date of stay: April 2022Trip type: Traveled
1 Helpful vote
Helpful
Share
Response from The Landmark Mandarin Oriental Hong Kong, General Manager at The Landmark Mandarin Oriental, Hong Kong
Responded 1 week ago
Dear AaronYeo Thank you for taking your time and sharing such a wonderful review for us. I'm delighted to learn that you had an exceptional stay with our signature, spacious adjoining rooms, contributing to your delightful quarantine journey. Guest satisfaction is always our top priority and I'm proud that the team has once again outdone themselves, impressing you with the delicious full-board menu and impeccable service. Your kind words will definitely be shared with the team, especially Severin, Venus, Wilson and Kelvin! We sincerely look forward to welcoming you again at The Landmark Mandarin Oriental, maybe in one of our restaurants & bar or at our Spa. Best regards Jill Goh General Manager The Landmark Mandarin Oriental, Hong Kong
Read more
animalmom2 wrote a review Apr 2022
Hong Kong, China15 contributions2 helpful votes
I stayed at the Landmark in the L600 Deluxe room for a one week (nee 14 day) quarantine stay. I had previously done a 21 day quarantine in a 3 star hotel, and while acceptable, the difference in the two may somewhat affect this review. However I’ll try to stay factual and state primarily - it is worth the price. I was originally slated for a 14 day stay, the rules changed, and rather than letting that cause me stress the mandarin contacted me, asked me if I was to stay 7 days, and immediately changed the reservation and refunded me the difference. This is a theme I will revisit in this review. The Landmark Mandarin was very proactive in making you feel welcome, anticipating our needs and ensuring a happy stay. They reservation staff was available at all times and responded promptly to emails and whatsapps - you get a dedicated whatsapp channel to ask for things or to me enquiries. It works very well. The check in process was very surprising - you emerge from the dystopian airport jail process and bus ride to the main entrance on Queen’s road - not some dodgy back entrance like in other quarantine hotels. The concierge is there to greet, like any other time you stay at the Mandarin. They are happy to see you. If you have done this before elsewhere you will recognize this as something that is very much appreciated. The room is amazing, fresh fruit, nice bath/shower/toilet area as you would expect. Nothing has been compromised for this stay due it’s quarantine status. There is a ton of water in glass bottles that they reuse - the other hotel created a toxic styrofoam and plastic health hazard to be dumped into the landfill. Everything the Mandarin gives you is biodegradable. If this matters to you, you will be stoked. At the last place I ordered a nutrition kitchen meal plan in addition to the prison food meal plan you are forced to buy and not eat. I warn you, not at the Mandarin. The food is far far better than they had to do. It’s essentially Mandarin restaurant food. We had to tell them to stop sending bread, the portions were too generous. We were eagerly looking forward to meals, rather than hoping other occupants of the previous hotel weren’t being poisoned. Of course you may order off the normal hotel room service menu anytime you want. The staff were perfectly accommodating, if you wanted something it was there in 5 minutes tops (I feel faster than normal Mandarin hotel service, which is excellent) They provide an air filter, there’s plenty of room to set up your exercise gear (we had bikes/taxc/Zwift) and no silly restrictions on using it. The internet was very good. This was a problem at the last place where it was horrific. The manager called to check on us, which was nice. Every attention to detail was paid, to the extent possible in a quarantine hotel. The day before we left they called us to ask when we would be ready to leave and to make arrangements. Just another small touch I appreciated. We were so pleased with this stay I will prioritize Mandarin hotels in the future.
Read more
Date of stay: April 2022Trip type: Traveled
Helpful
Share
Response from The Landmark Mandarin Oriental Hong Kong, General Manager at The Landmark Mandarin Oriental, Hong Kong
Responded 1 week ago
Dear animalmom2 Thank you for taking your valuable time and sharing such a detailed review with us! We are thrilled to learn that we have made your quarantine stay a pleasant one. Guest satisfaction is always our top priority and I'm proud that the team has once again outdone themselves, impressing you with the delicious full-board menu and impeccable service on the flexible changes of quarantine stay’s terms & conditions. Your kind words will definitely be shared with the team. On the other hand, we are especially delighted of your appreciative compliments on our sustainability efforts. We strive to be responsible for the planet, communities and our guests, and devoted to achieving through our Naturally Better plan to make things Naturally Better. Once again, thank you for choosing us and we look forward to enjoying the upcoming festive season with you at The Landmark Mandarin Oriental. Best regards Jill Goh General Manager The Landmark Mandarin Oriental, Hong Kong
Read more
r0bertsc0tt wrote a review Apr 2022
Hong Kong, China29 contributions124 helpful votes
We’ve stayed previously for a staycation and this time during our 7 night quarantine I just can’t fault it - it honestly felt like we were on an extended staycation. The food was so delicious, always hot, healthy, with the finest ingredients and always on time. The service was second to none with deliveries or requests coming to the room almost immediately. LMO was very generous with complimentary goodies offered - even with an interactive mixology cocktail class we attended. Thank you LMO for making our 7 nights so much easier than expected - I can’t recommend you enough.
Read more
Date of stay: April 2022Trip type: Traveled
Helpful
Share
Response from The Landmark Mandarin Oriental Hong Kong, General Manager at The Landmark Mandarin Oriental, Hong Kong
Responded Apr 12, 2022
Dear Robert Thank you for taking your precious time to share such a wonderful review with us. Nothing is more uplifting than knowing that we have made your quarantine stay a delightful one. I'm proud that the team has once again taken the extra step to deliver the very best experience to our guests. Your warm compliments will definitely be shared with the team. We sincerely look forward to welcoming you again at The Landmark Mandarin Oriental. Best regards Jill Goh General Manager The Landmark Mandarin Oriental, Hong Kong
Read more
CookingFan wrote a review Mar 2022
Hong Kong, China37 contributions76 helpful votes
As a Hong Konger who lives in Central, i think all of us are frequently using the driveway outside the hotel as this is the most convenient location for pick up and drop off. If you are one of us using the driveway, you will surely know John who is the driveway supervisor of LMO. He is so friendly, and his excellent memory, he can remember almost all of our cars and our names! He is very helpful and he is like the ambassador of the hotel! Even during this difficult time of the Pandemic, He has no hesitation in helping us and providing services to us! I am looking forward to see his big smile every morning!
Read more
Date of stay: March 2022Trip type: Traveled
1 Helpful vote
Helpful
Share
Response from The Landmark Mandarin Oriental Hong Kong, General Manager at The Landmark Mandarin Oriental, Hong Kong
Responded Mar 14, 2022
Dear Cooking Fan Thank you for your heart-warming review. John’s professionalism and smile have become synonymous with the core values of The Landmark Mandarin Oriental. We are more than grateful for having him to greet our guests since the opening. I am certain that John will be delighted to learn about your wonderful comments to him. We look forward to welcoming you every morning with joy at 15 Queen’s Road Central. Best regards Jill Goh General Manager The Landmark Mandarin Oriental, Hong Kong
Read more
Previous
123456
PRICE RANGE
$615 - $801 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the landmark mandarin oriental, hong kong hotel hong kong, mandarin oriental landmark, mandarin oriental hong kong, mandarin hong kong, hong kong mandarin oriental, landmark mandarin oriental
LOCATION
ChinaHong KongCentral District / Hong Kong Island / Central
NUMBER OF ROOMS
113
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about The Landmark Mandarin Oriental, Hong Kong
Which popular attractions are close to The Landmark Mandarin Oriental, Hong Kong?
Nearby attractions include Bee's Diamonds (0.09 miles), Tai Kwun - Centre for Heritage and Arts (0.3 miles), and Hong Kong Pub Crawl (0.2 miles).
What are some of the property amenities at The Landmark Mandarin Oriental, Hong Kong?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Landmark Mandarin Oriental, Hong Kong?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Landmark Mandarin Oriental, Hong Kong?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Landmark Mandarin Oriental, Hong Kong?
Yes, a parking garage, secured parking, and valet parking are available to guests.
What are some restaurants close to The Landmark Mandarin Oriental, Hong Kong?
Conveniently located restaurants include Mandarin Grill + Bar at Mandarin Oriental, Hong Kong, Veda, and Man Wah.
Are there opportunities to exercise at The Landmark Mandarin Oriental, Hong Kong?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does The Landmark Mandarin Oriental, Hong Kong have airport transportation?
Yes, The Landmark Mandarin Oriental, Hong Kong offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Landmark Mandarin Oriental, Hong Kong located near the city center?
Yes, it is 0.2 miles away from the center of Hong Kong.
Are any cleaning services offered at The Landmark Mandarin Oriental, Hong Kong?
Yes, dry cleaning and laundry service are offered to guests.
Does The Landmark Mandarin Oriental, Hong Kong offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.